Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort
Cancun
21.23191700,
-86.80388800
,
Carretera A Punta Sam Sm006 Mza 002 Lote 07-08, Zona Costera Zona Continental
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Summary of reviewsPlanet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, is often praised for its ability to offer a serene escape, providing guests with a grand and expansive property replete with impressive facilities. Despite its somewhat isolated location from the main city attractions, this remoteness is appreciated by those seeking a place to relax and unwind. Guests revel in the stunning natural beauty of the beach, even though the presence of seaweed draws mixed reviews.
The rooms at the resort are frequently noted for their comfort, space, and modern lighting. Positive aspects include excellent daily room service, especially for those staying in swim-out rooms, and the friendliness of the attentive staff trying to ensure an enjoyable stay. However, there are reported inconsistencies in cleanliness, with some guests encountering unclean or moldy furniture and occasional maintenance issues. These factors suggest room for improvement to enhance satisfaction.
Cleanliness, in general, receives varied feedback. While many guests commend the resort for its meticulous upkeep and modern décor, elevating their overall experience, a few reviews cite lapses such as delayed room cleaning and occasional presence of flies and mosquitoes.
The staff is frequently highlighted for their dedication and friendliness, consistently striving to ensure a pleasant experience. Most guests appreciate their attentiveness and the exceptional service they provide. Yet, some isolated incidents mention less warm encounters and slow service.
The resort's pool offerings are a major highlight, with the lazy river being a particular favorite among guests. The pool areas are described as clean and enjoyable, with amenities appealing to both adults and children. While there are minor issues like a shortage of pool chairs and pool restroom cleanliness, the overall pool experience remains positive.
Overall, Planet Hollywood Cancun offers a generally satisfying and pleasant experience, especially for those seeking an all-inclusive escape with attentive service and well-maintained pools. Improvements in room maintenance and minor service inconsistencies could further elevate guest satisfaction.
Categories
The rooms at the resort are frequently noted for their comfort, space, and modern lighting. Positive aspects include excellent daily room service, especially for those staying in swim-out rooms, and the friendliness of the attentive staff trying to ensure an enjoyable stay. However, there are reported inconsistencies in cleanliness, with some guests encountering unclean or moldy furniture and occasional maintenance issues. These factors suggest room for improvement to enhance satisfaction.
Cleanliness, in general, receives varied feedback. While many guests commend the resort for its meticulous upkeep and modern décor, elevating their overall experience, a few reviews cite lapses such as delayed room cleaning and occasional presence of flies and mosquitoes.
The staff is frequently highlighted for their dedication and friendliness, consistently striving to ensure a pleasant experience. Most guests appreciate their attentiveness and the exceptional service they provide. Yet, some isolated incidents mention less warm encounters and slow service.
The resort's pool offerings are a major highlight, with the lazy river being a particular favorite among guests. The pool areas are described as clean and enjoyable, with amenities appealing to both adults and children. While there are minor issues like a shortage of pool chairs and pool restroom cleanliness, the overall pool experience remains positive.
Overall, Planet Hollywood Cancun offers a generally satisfying and pleasant experience, especially for those seeking an all-inclusive escape with attentive service and well-maintained pools. Improvements in room maintenance and minor service inconsistencies could further elevate guest satisfaction.
Resort Taking Steps Towards Sustainability
This resort has achieved Travelife Gold Certification, recognizing its efforts in minimizing environmental impact and supporting local communities. It has implemented an extensive conservation program including energy-efficient systems and the elimination of single-use plastics. The hotel is committed to proper waste classification and recycling, and prioritizes buying products in bulk.
Family Friendly Resort
This resort offers family room options and personalized butler service to ensure guests enjoy a pleasant family experience.
Resort with Gym
This resort offers a fitness center with top-of-the-line equipment, including treadmills, ellipticals, and free weights. It also features a variety of classes such as Pilates and stretching.
Resort with All Inclusive Packages
This family-friendly resort offers a fun and entertaining all-inclusive experience with a Hollywood theme. It features multiple restaurants, bars, pools, and a range of activities and entertainment. The resort is popular with families and groups looking for a lively vacation.
Resort with Water Park
When visiting Planet Hollywood Cancun, families with young children will particularly enjoy spending time at Shipwreck Cove splash park. This pirate-themed splash park features a pirate ship with kid-size waterslides, a treasure chest, a waterfall and the captain himself!
Resort with Pool Water Slide
Likely offers pool areas with some water features suitable for families. Provides a celebrity-themed experience with various entertainment options.
Resort with Children's Pool
Known for its lively atmosphere and family-friendly amenities, including a kids club, multiple pools, and a dedicated kids' area. Offers a variety of activities and entertainment suitable for families, including movie-themed events.
Luxury Resort
Beachfront Resort
What is between the hotel and the beach?
Nothing. The beach is directly accessible from the hotel
Answers last updated by our editors
Resort near The Beach
Resort for Honeymoon
Resort with Spa
Romantic Resort
Resort with Swimming Pool
Children's Pool Pool Water Slide Water Park Outdoor Pool
Resort with Parking
5-Star Resort
Resort with Outdoor Pool
Guest Reviews
Planet Hollywood Cancun offers a mixed experience when it comes to its location. While the resort is somewhat isolated from the city's main attractions, it provides a serene escape from the hustle and bustle, making it ideal for those looking to unwind. The expansive property exudes grandeur, with well-appointed facilities that guests find impressive. Although the beach area receives mixed reviews due to the presence of seaweed, many still consider it incredible, appreciating the natural beauty of the coastline. For guests content with staying on-site, the location's remoteness is of little concern, as everything within the resort is conveniently accessible.
Planet Hollywood Cancun offers rooms that are often described as comfortable and clean, with great lighting and considerable size. However, guest experiences varied considerably, highlighting the hotel's potential for improvement. Some found their rooms very clean upon arrival, and appreciated excellent daily room service, particularly in swim-out rooms.
Despite positive mentions, several reviewers reported issues with cleanliness, including unclean and moldy furniture, sand and hair on the bed, and bugs in the rooms. Complaints about a mildew or moldy smell were frequent, suggesting inconsistencies in maintenance and housekeeping.
The staff was generally described as friendly and attentive, aiming to provide an enjoyable stay. Yet, challenges in addressing room-related issues were noted by guests, impacting their overall experience. Some guests were disappointed by room changes that affected promised ocean views.
While the resort boasts an impressive physical location and varied food offerings, improving room cleanliness and maintenance could enhance guest satisfaction, ensuring all accommodation aspects live up to its potential.
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, receives mixed feedback regarding its cleanliness. Many guests praise the resort for its overall cleanliness, noting that both the rooms and common areas maintain high standards. The attention to detail and clean facilities complement the modern and impeccable decor, enhancing the guest experience. Staff service is also positively highlighted, enhancing the perception of cleanliness through attentive care. However, some reviews point out issues, such as the presence of flies and mosquitoes, and inconsistent cleaning schedules, particularly with room cleaning sometimes being delayed until the afternoon. Despite these occasional setbacks, the positive remarks about cleanliness and service stand out, suggesting that for many guests, the resort meets their expectations in maintaining a clean environment.
At Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, guests frequently highlight the dedication and friendliness of the staff. Many reviews praise the staff's attentiveness and helpfulness, with some expressing that the team is consistently on the move to ensure a pleasant experience. Guests often describe the staff as very friendly and commend the level of kindness and attention they receive during their stay. Positive feedback also points to the excellent service and cleanliness provided by the hotel staff, especially emphasizing their efforts to go above and beyond to meet guests' needs.
However, the reviews also reveal some inconsistencies in staff performance. While many guests had positive experiences, others encountered staff members who were less warm or attentive than expected, with isolated incidents of rudeness and slow service. Despite these occasional setbacks, guests generally appreciate the polite and courteous nature of the reception team and the overall kind treatment they receive at the resort.
Planet Hollywood Cancun offers an impressive variety of pools that seem to be a highlight for many guests. The presence of a lazy river stands out as a particularly enjoyable feature, providing a relaxing experience for visitors. The pools are consistently described as great, offering a fun and enjoyable time for all ages, with children especially having a memorable experience. Guests also note that the pool areas are generally clean, which contributes to a pleasant atmosphere. Although the facilities are well-regarded overall, there are occasional issues such as a shortage of pool chairs and some concerns regarding the cleanliness of the pool bathrooms. Nonetheless, the combination of well-maintained pools and appealing poolside amenities makes for a positive experience during a stay at this resort.
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Location
Rooms
Despite positive mentions, several reviewers reported issues with cleanliness, including unclean and moldy furniture, sand and hair on the bed, and bugs in the rooms. Complaints about a mildew or moldy smell were frequent, suggesting inconsistencies in maintenance and housekeeping.
The staff was generally described as friendly and attentive, aiming to provide an enjoyable stay. Yet, challenges in addressing room-related issues were noted by guests, impacting their overall experience. Some guests were disappointed by room changes that affected promised ocean views.
While the resort boasts an impressive physical location and varied food offerings, improving room cleanliness and maintenance could enhance guest satisfaction, ensuring all accommodation aspects live up to its potential.
Cleanliness
Staff
However, the reviews also reveal some inconsistencies in staff performance. While many guests had positive experiences, others encountered staff members who were less warm or attentive than expected, with isolated incidents of rudeness and slow service. Despite these occasional setbacks, guests generally appreciate the polite and courteous nature of the reception team and the overall kind treatment they receive at the resort.
Pool
Yes, Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort has pool(s) that belong to one or more of the following categories: Children's Pool, Pool Water Slide, Outdoor Pool, Water Park.
Yes, a spa is available at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort.
No, Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort doesn't allow dogs.
Yes, parking facilities are available at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort.
Yes, Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort has a gym.
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