Riu Palace Peninsula - All Inclusive
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Summary of reviewsRiu Palace Peninsula - All Inclusive, located in Cancun, receives extensive praise for its exceptional positioning. Nestled in a serene area yet close enough to the city's bustling spots, it offers guests the best of both worlds with easy access to downtown, shopping centers and nightlife via a nearby bus stop. The strategic beachfront location and proximity to a beautiful, calm-water beach sheltered by Isla Mujeres add to its allure, enhanced by stunning room views of sunrises and sunsets.
The hotel stands out for its breakfast, frequently highlighted as a delightful start to the day thanks to its varied and high-quality offerings, including fresh fruits, custom cooking stations and superb service. Despite occasional long lines and organizational issues, breakfast remains a significant highlight.
Dinner experiences are also well-received with a variety of on-site restaurants offering diverse cuisines ranging from Mexican to Japanese, Italian, Caribbean and French. The buffet is particularly popular, noted for its completeness and variety, despite some criticisms about specific dishes or limited vegetarian options. The attentive and courteous service in dining areas enhances the overall experience.
Rooms are spacious and come with stunning ocean views, maintaining a high standard of cleanliness. However, guests have noted areas for improvement, particularly concerning outdated decor and occasional maintenance issues. Despite these critiques, the soundproofed environment and useful amenities such as coffee makers and a well-stocked mini-bar are appreciated.
The hotel impresses with its cleanliness, upheld across all areas including rooms, pools and common areas. The dedication of the cleaning staff, continually maintaining the hotel in pristine condition, is recognized and valued by guests.
Highly praised staff significantly contribute to the positive guest experience at Riu Palace Peninsula, frequently described as friendly, attentive and helpful. Though minor inconsistencies with some reception staff were noted, the overall reception of the staff is overwhelmingly positive.
Free WiFi availability is appreciated, though performance can be inconsistent, particularly around the pool area. The spa services, particularly massages, receive positive feedback, although some critiques regarding jacuzzi functionality and lighting were mentioned.
The pool facilities are another standout feature with a variety of options including both heated and unheated pools and a bar pool. The pools’ cleanliness and the attentive service around them are frequently highlighted, despite minor drawbacks like crowded areas or uncomfortable lounge chairs.
The beach, noted for its cleanliness, facilities and warm, calm waters, is a serene and attractive feature. While smaller and occasionally rocky, it provides a peaceful environment with free activities like kayaking and snorkeling, making it ideal for relaxation.
Parking options are generally appreciated with the availability of on-site and underground parking benefiting from hotel security. However, the space can be limited at times.
Families find plenty of activities suited for kids, enhancing the hotel's reputation as a family-friendly option, though some note that amenities can sometimes lack a strong family focus.
Overall, Riu Palace Peninsula - All Inclusive stands out for its excellent location, satisfying culinary experiences, clean and spacious rooms, impressive pool and beach areas and a dedicated staff, making it a desirable choice for visitors to Cancun.
Categories
The hotel stands out for its breakfast, frequently highlighted as a delightful start to the day thanks to its varied and high-quality offerings, including fresh fruits, custom cooking stations and superb service. Despite occasional long lines and organizational issues, breakfast remains a significant highlight.
Dinner experiences are also well-received with a variety of on-site restaurants offering diverse cuisines ranging from Mexican to Japanese, Italian, Caribbean and French. The buffet is particularly popular, noted for its completeness and variety, despite some criticisms about specific dishes or limited vegetarian options. The attentive and courteous service in dining areas enhances the overall experience.
Rooms are spacious and come with stunning ocean views, maintaining a high standard of cleanliness. However, guests have noted areas for improvement, particularly concerning outdated decor and occasional maintenance issues. Despite these critiques, the soundproofed environment and useful amenities such as coffee makers and a well-stocked mini-bar are appreciated.
The hotel impresses with its cleanliness, upheld across all areas including rooms, pools and common areas. The dedication of the cleaning staff, continually maintaining the hotel in pristine condition, is recognized and valued by guests.
Highly praised staff significantly contribute to the positive guest experience at Riu Palace Peninsula, frequently described as friendly, attentive and helpful. Though minor inconsistencies with some reception staff were noted, the overall reception of the staff is overwhelmingly positive.
Free WiFi availability is appreciated, though performance can be inconsistent, particularly around the pool area. The spa services, particularly massages, receive positive feedback, although some critiques regarding jacuzzi functionality and lighting were mentioned.
The pool facilities are another standout feature with a variety of options including both heated and unheated pools and a bar pool. The pools’ cleanliness and the attentive service around them are frequently highlighted, despite minor drawbacks like crowded areas or uncomfortable lounge chairs.
The beach, noted for its cleanliness, facilities and warm, calm waters, is a serene and attractive feature. While smaller and occasionally rocky, it provides a peaceful environment with free activities like kayaking and snorkeling, making it ideal for relaxation.
Parking options are generally appreciated with the availability of on-site and underground parking benefiting from hotel security. However, the space can be limited at times.
Families find plenty of activities suited for kids, enhancing the hotel's reputation as a family-friendly option, though some note that amenities can sometimes lack a strong family focus.
Overall, Riu Palace Peninsula - All Inclusive stands out for its excellent location, satisfying culinary experiences, clean and spacious rooms, impressive pool and beach areas and a dedicated staff, making it a desirable choice for visitors to Cancun.
Beachfront Resort
This 5-star all-inclusive resort is located on a dazzling white sand beach with crystal clear turquoise water, offering a private beach area for guests. Rooms provide ocean views from private balconies.
What is between the hotel and the beach?
Nothing. The beach is directly accessible from the hotel
Answers last updated by our editors
Romantic Resort
While not exclusively adults-only, it features an Adults Only Deluxe Villas section with private pools and enhanced amenities, offering a more intimate and luxurious option for couples.
Resort with Gym
The Riu Palace Peninsula includes a fitness center equipped with standard exercise machines. The gym is available for guests seeking to engage in physical activity during their vacation.
Resort with Rooms With Jacuzzi / Hot-tub
Situated in Cancún's Hotel Zone, this all-inclusive resort provides stunning ocean views and luxurious accommodations. Some suites feature private jacuzzis on the balcony, offering a relaxing vantage point. The resort boasts multiple pools, gourmet dining, and a variety of entertainment options.
Resort with All Inclusive Packages
This resort offers a luxurious all-inclusive experience with elegant accommodations, gourmet dining, and a variety of activities. Guests can enjoy multiple pools, a spa, and access to nearby golf courses.
Resort with Heated Pool
This all-inclusive resort is listed as having a heated pool. It offers guests an option for comfortable swimming, although specific details on the pool type or temperature are limited.
Luxury Resort
Resort near Golf Courses
Resort near The Beach
Resort Taking Steps Towards Sustainability
Resort for Honeymoon
Resort with Spa
Family Friendly Resort
Resort with Swimming Pool
Heated Pool Outdoor Pool
Resort with Parking
Accessible Resort
5-Star Resort
Resort with Outdoor Pool
Guest Reviews
Riu Palace Peninsula - All Inclusive is highly praised for its exceptional location, nestled in a tranquil area that is not too far from the bustling parts of Cancun, yet far enough to provide an exclusive and peaceful experience. The hotel is strategically placed near several amenities including a bus stop right in front, providing easy access to downtown, shopping centers and popular nightlife spots like Coco Bongo.
Many visitors appreciated the convenience of the nearby ferry dock to Isla Mujeres, making island hopping an effortless adventure. The property's close proximity to a beautiful beach and the calm waters sheltered by Isla Mujeres adds to its charm. Guests were enamored with the stunning views from their rooms, often highlighting the picturesque sunrises and sunsets visible from the location.
While some mentioned the distance from the central party area as a slight drawback, this is offset by the serenity and excellent infrastructure of the hotel. The hotel offers top-notch amenities, friendly staff and a delightful dining experience which significantly enrich the stay.
Overall, the blend of prime beachfront location, convenient transport links and a peaceful environment contributes to Riu Palace Peninsula's reputation as one of the best accommodation options in Cancun for value, comfort and scenic beauty.
At the Riu Palace Peninsula - All Inclusive, breakfast consistently garners high praise from guests, emerging as a standout meal of the day. The breakfast buffet is celebrated for its incredible variety with many noting the wide selection of food items ranging from fresh fruit and vegetables to custom cooking stations. The quality and freshness of the dishes stand out with some guests calling it the best they've experienced in any hotel.
The buffet features numerous choices and high-quality preparations, making it a delightful start to the day. Guests appreciated the attentive service, particularly highlighting individuals like their regular waiter, Jesus, who enhanced their dining experience.
While most feedback is positive, some guests mentioned issues such as long lines, especially around the waffle station and certain organizational challenges. Despite these minor drawbacks, the consensus remains overwhelmingly favorable, marking the breakfast as a highlight of their stay at Riu Palace Peninsula.
Guests at the Riu Palace Peninsula - All Inclusive have varying opinions about the dining experience, but many reviews highlight positive aspects. The hotel offers a wide variety of restaurants and food choices, including Mexican, Japanese, Italian, Caribbean and French cuisine, eliminating the need for reservations at themed restaurants. Numerous guests praised the food as delicious with some describing it as excellent, very good or even exquisite. The buffet received particular accolades for its completeness and variety, featuring highlights such as a taco bar and high-quality products like shrimp, tuna and lamb.
Despite the mostly positive feedback, there were a few criticisms. Some diners found the food mediocre, greasy or not seasoned enough and there were mentions of limited vegetarian options. Certain specialty restaurants, particularly the Japanese and Italian, needed more variety or better options. Additionally, there were occasional complaints about specific instances of poor food quality, such as stale desserts or shrimp with veins still intact.
The service in the dining areas was generally well-received with staff being attentive and courteous. Special mention was made of the exceptional service at the steakhouse and the buffet, where one waiter stood out for his dedication.
In summary, while there are areas for improvement, the overall dining experience at Riu Palace Peninsula features a fantastic selection of tasty and varied foods with numerous positive reviews for its diverse restaurant offerings and buffet quality.
Riu Palace Peninsula - All Inclusive offers a range of accommodations with varying degrees of satisfaction among guests. The rooms are frequently praised for their spaciousness and stunning ocean views, making them a comfortable choice for many. Cleanliness is generally upheld, as many reviews indicate that rooms were cleaned daily and well-maintained.
Despite these positives, guests have noted several areas needing improvement. A common observation is that the rooms and decor are outdated with some reports mentioning old furniture, discolored towels and bedding. There were also mentions of maintenance issues such as loose floor tiles, malfunctioning air conditioning and poor-quality beds. Additionally, not all room features meet expectations; the lack of microwaves, small TVs and worn-out fixtures were noted by guests.
However, the hotel's location and views from the rooms make up for some of the drawbacks. Many guests enjoyed waking up to beautiful ocean vistas and appreciated the soundproofed environment. The rooms are also equipped with useful amenities such as coffee makers and a fully stocked mini-bar, which adds to the overall convenience.
Overall, while Riu Palace Peninsula excels in offering scenic views and spacious, comfortable rooms, attention to modernizing the decor and improving maintenance could significantly enhance the guest experience.
Travelers visiting the Riu Palace Peninsula - All Inclusive have shared a mix of experiences regarding the beds at this resort. Some guests appreciated comfortable beds and clean rooms, contributing to moments of relaxation. However, numerous reviews highlight discomfort due to various bed-related issues. Common complaints include the small size of beds and uncomfortable mattresses, described as too hard, too soft or even soggy. The bedding quality has also been criticized with mentions of discolored, rough or old linens and hard pillows. Instances of misallocation of the requested bed types, such as receiving twin beds instead of a king-size, further added to some visitors' dissatisfaction. Consequently, sleep quality appears to be a significant concern for many guests at this hotel.
Riu Palace Peninsula - All Inclusive receives high marks from guests for its exceptional cleanliness. Many reviewers highlight the impeccable service and meticulous attention to detail throughout the hotel, frequently mentioning that both rooms and common areas were consistently clean. Guests noted that the staff were constantly mopping, sweeping and cleaning all day, keeping the entire property spotless and well-maintained. The cleaning of rooms, including linens and overall facilities, was particularly appreciated with many guests commending the superb cleanliness and organization of the resort.
The hotel itself is described as very clean with spacious and well-kept apartments. Many areas, including the beach, pools and gardens, were praised for their cleanliness. The resort's dedication to hygiene is evident, as staff is seen cleaning non-stop, ensuring a pristine environment.
However, a few reviews pointed out minor issues, such as occasional unpleasant odors in the rooms and some areas that could have benefited from more thorough cleaning. Despite these isolated incidents, the overall sentiment is overwhelmingly positive with guests consistently praising the hotel's cleanliness and well-maintained facilities. The constant efforts of the cleaning staff contribute significantly to making Riu Palace Peninsula a desirable and hygienic destination.
Reviews of the 'Riu Palace Peninsula - All Inclusive' frequently highlight the exceptional quality of the hotel's staff. Guests consistently describe the personnel as friendly, attentive and helpful. Specific mentions include Diego at check-in, who was notably helpful; Javier, also at reception, who was super friendly and nice; and various other staff members like Elvis, Erika, Lichita and Dario, who received individual praises for their outstanding service.
The general sentiment among reviewers is that the staff across various areas, from the waiters and bartenders to the cleaning crew and entertainment team, contribute significantly to a positive guest experience. The majority of the service is characterized as excellent with many guests noting the top-notch attentiveness and friendliness they encountered.
However, a few reviews pointed out inconsistencies, particularly with some reception staff being less helpful and occasionally unaccommodating. Despite these minor drawbacks, the overall reception of the staff's performance is overwhelmingly positive, cementing their role in enhancing the overall guest experience at the Riu Palace Peninsula.
The WiFi experience at Riu Palace Peninsula - All Inclusive has varied among guests. Some reviewers mentioned that the WiFi was good and appreciated the availability of free WiFi throughout the hotel. However, others reported issues with the WiFi, describing it as spotty, not very strong or losing signal frequently. Particularly, some guests found the connection to be poor in specific areas like the pool. Overall, while the WiFi worked well for several visitors, others experienced inconsistencies in its performance during their stay.
The spa at Riu Palace Peninsula offers a range of services, including massages that guests found to be excellent. There is a jacuzzi available for use without extra cost, though some reviews noted issues with its functionality. While the overall perception of the spa is mixed, its massage services stand out positively. The spa also includes a magnifying mirror attached for convenience, but some guests mentioned there is insufficient lighting. Despite some critiques, there are elements within the spa that contribute positively to the all-inclusive experience.
The pool facilities at Riu Palace Peninsula - All Inclusive are highly praised by guests for their impressive variety and cleanliness. The resort offers several pool options, including both heated and unheated pools, as well as a bar pool and a pool just outside some rooms. The spacious and well-maintained pool areas provide ample space for lounging, although securing a lounger by the pool can sometimes be challenging.
Guests appreciate the attentive service from pool area waiters and the many entertainment options, including a poolside foam party. However, some found the foam party underwhelming and noted that the pool hours could be a bit longer. The adult pool offers a quieter atmosphere, in contrast to the busier main pools, which can get quite crowded.
Despite some minor drawbacks, such as uncomfortable lounge chairs and issues with debris accumulating in the pools by afternoon, the overall pool experience is generally positive. Guests highlight the pleasant and clean pool areas, the fantastic swimming facilities and the convenience of heated pools, making it a great feature of the resort.
The beach near the Riu Palace Peninsula - All Inclusive boasts several positive attributes, capturing the attention of many guests for its serene and clean environment. The beach is praised for being seaweed-free and protected from the wind, making it a comfortable spot even on breezy days. Guests appreciate the inclusion of free activities like kayaking and snorkeling and facilities such as loungers and soft towels elevate the beach experience. The warm, tranquil waters are ideal for swimming and the beach is noted for its cleanliness, maintained diligently by hardworking staff.
Despite its smaller size and the occasional presence of rocks and seaweed, the beach is considered beautiful and perfect for those who seek a calm and relaxing atmosphere. Many find it accessible and not overly crowded, enhancing the peaceful experience. Moreover, scenic views and picturesque coves add to the charm with some areas shaded by palm trees for added comfort.
While there are mentions of noise from the nearby road and a small strip of sand, overall, the beach area receives commendations for its maintenance, beauty and the range of activities and facilities provided. It is noted as one of the best in Cancun, ideal for both relaxation and picture-worthy moments.
The Riu Palace Peninsula - All Inclusive offers a variety of parking options for guests. Many visitors appreciate the availability of parking and highlight the added benefit of hotel security. There are convenient underground parking options and on-site parking is generally available, accommodating those still driving to the hotel. However, some reviews mention that parking can be limited and at times, inconvenient, making the valet service a recommended choice for smooth parking experiences. Overall, while there are a few limitations, the availability of parking at the Riu Palace Peninsula is positively noted by guests.
The Riu Palace Peninsula - All Inclusive offers a variety of activities for kids, making it a highly suitable option for families. There are numerous activities specifically designed for children, including drawing classes and other engaging programs. The hotel is described as very clean and family-friendly with staff that are friendly and accommodating. Families have enjoyed fun trips there with the availability of a wide range of activities ensuring that both kids and adults remain entertained.
However, there are some limitations noted, such as the kids' club not being accessible for very young children and the amenities occasionally lacking a strong family focus. Despite this, the hotel is generally praised for its suitability for family stays with many guests highlighting the fun their children had during their stay. While some reviews suggest a need for more entertainment options that both children and adults can enjoy together, overall, the family-oriented environment and good facilities make it a commendable choice for those traveling with kids.
Riu Palace Peninsula - All Inclusive stands out as a truly exceptional resort, consistently offering a five-star experience that surpasses expectations. The hotel embodies the essence of luxury with its tremendous architecture and dedication to impeccable service. Many guests highlight the exceptional food and cleanliness as key aspects of their stay, confirming the resort's status as a high-caliber destination.
Dining at Riu Palace Peninsula is considered a five-star delight with a selection that truly dazzles the palate. The service maintains a consistently high standard, reinforcing the overall luxurious experience. The signature purple color adds a unique and memorable touch to the hotel’s aesthetic, contributing to its distinctive charm.
Overall, guests regard the resort as a Rolls Royce in comparison to other good hotels, which seem like Volkswagens. Despite some criticisms concerning the bedding quality and occasional lapses, the consensus suggests that Riu Palace Peninsula is a top-tier resort, offering a five-star service that justifies its rating.
The Riu Palace Peninsula - All Inclusive offers a truly comprehensive all-inclusive experience with a wide variety of dining options that cater to every palate. Despite a few minor issues with booking tables in the all-inclusive lounges, guests generally find the food offerings to be plentiful and delicious, often considering it some of the best they have experienced in an all-inclusive resort. Drink options are excellent with each pool area boasting its own bar to ensure guests never have to wander far for a refreshing beverage.
The hotel's service is frequently highlighted as impeccable, adding to the fantastic overall experience. All drinks are included and guests appreciate the surreal feeling of not needing to pay extra for anything, except for additional services like the spa and motorized water sports. The resort is praised for its well-maintained facilities and picturesque location, making it a haven for relaxation and enjoyment. While a few guests have noted areas for improvement, the consensus is that the Riu Palace Peninsula provides a heavenly all-inclusive experience that leaves little more to be desired.
Guests of Riu Palace Peninsula - All Inclusive often highlight the luxurious amenities, especially the hot tubs and jacuzzis available in certain rooms. Visitors who receive room upgrades with balcony jacuzzis rave about the wonderful views and the relaxing experience. The couples suites are noted for including a jacuzzi, providing an added touch of luxury. Additionally, some rooms feature a whirlpool bathtub or a spa tub positioned centrally for convenience. Positive mentions include the heavenly experience of using the jacuzzi tubs and the tranquility offered by the hot tub on the balcony. Nevertheless, it's worth noting that there were occasional reports of the room jacuzzi being stained.
The outdoor pool area at Riu Palace Peninsula - All Inclusive offers an impressive experience with multiple spacious and well-maintained pools. Guests frequently highlight the stunning views and the diverse pool options available, including a dedicated adults-only section. Whether seeking a relaxing dip or a lively swim, the pools never feel overcrowded, allowing for an enjoyable and serene atmosphere. The hot tub is an additional favorite, adding to the overall praise for the pool facilities.
Riu Palace Peninsula - All Inclusive in Cancun has garnered positive reviews from honeymooners for its exceptional service and thoughtful amenities. Many guests celebrating their honeymoon or anniversary commend the hotel for its fantastic hospitality, including room upgrades and special treats like champagne, sparkling wine and complimentary cakes. The resort offers several romantic, secluded spots ideal for a private getaway. The staff are frequently described as kind and naturally helpful, enhancing the overall experience. Additionally, the variety of dining options is a highlight, although it's important to book dinner reservations around 6:30 pm despite any conflicting advice at reception. The hotel provides excellent privacy, making it a perfect choice for couples seeking a romantic escape. Guests consistently feel they made the right choice by selecting this resort for their special occasions.
Riu Palace Peninsula - All Inclusive offers an experience filled with luxury, from breathtaking room views to well-maintained facilities. The resort features excellent attention from an adorable staff who provide every detail and luxury expected from a top-tier establishment. Guests can enjoy varied and exceptional food options, complemented by immaculate cleanliness and great service throughout the property. The luxurious section with an exclusive pool stands out, ensuring visitors feel pampered. This beautiful resort ensures that every peso or dollar spent is justified. While some reviews mention that parts of the hotel feel outdated and may not fully adhere to a 5-star rating, the overall atmosphere and attention to maintaining the common areas leave a lasting impression of opulence and comfort.
The Riu Palace Peninsula - All Inclusive is ideal for couples seeking a romantic getaway. With romantic vibes throughout the property, it serves as the perfect backdrop for anniversaries, honeymoons and other special celebrations. Many guests noted the exceptional service, including surprise room upgrades for special occasions. The resort offers a relaxed and romantic atmosphere, enhanced by unique experiences like the silent party. The beautiful setup and serene scenery make it a preferred destination for couples looking to unwind and celebrate their love.
Situated directly on a beautiful, clean beach, Riu Palace Peninsula - All Inclusive boasts an enviable beachfront location that guests consistently rave about. Many reviews highlight the picturesque setting, crystal-clear waters and panoramic ocean views that create a serene and stunning environment. The colorful fish and swimming pool-like conditions of the water make it a dream destination for beach lovers. With easy and direct beach access, guests can enjoy a range of beachfront activities from their suites or while having breakfast on the balcony with a beach view.
However, a few remarks mention that the beach area is relatively small with some rocky and seaweed-filled sections. Additionally, the old pier down at the beach is roped off, limiting access. Despite these minor concerns, the hotel's prime location, breathtaking views and clean, beautiful shoreline ensure a memorable beachfront experience. The secluded feel of the property adds to its charm, making it a favored spot for those seeking a tranquil beach getaway.
Location Show Map
Location
Many visitors appreciated the convenience of the nearby ferry dock to Isla Mujeres, making island hopping an effortless adventure. The property's close proximity to a beautiful beach and the calm waters sheltered by Isla Mujeres adds to its charm. Guests were enamored with the stunning views from their rooms, often highlighting the picturesque sunrises and sunsets visible from the location.
While some mentioned the distance from the central party area as a slight drawback, this is offset by the serenity and excellent infrastructure of the hotel. The hotel offers top-notch amenities, friendly staff and a delightful dining experience which significantly enrich the stay.
Overall, the blend of prime beachfront location, convenient transport links and a peaceful environment contributes to Riu Palace Peninsula's reputation as one of the best accommodation options in Cancun for value, comfort and scenic beauty.
Breakfast
The buffet features numerous choices and high-quality preparations, making it a delightful start to the day. Guests appreciated the attentive service, particularly highlighting individuals like their regular waiter, Jesus, who enhanced their dining experience.
While most feedback is positive, some guests mentioned issues such as long lines, especially around the waffle station and certain organizational challenges. Despite these minor drawbacks, the consensus remains overwhelmingly favorable, marking the breakfast as a highlight of their stay at Riu Palace Peninsula.
Dinner
Despite the mostly positive feedback, there were a few criticisms. Some diners found the food mediocre, greasy or not seasoned enough and there were mentions of limited vegetarian options. Certain specialty restaurants, particularly the Japanese and Italian, needed more variety or better options. Additionally, there were occasional complaints about specific instances of poor food quality, such as stale desserts or shrimp with veins still intact.
The service in the dining areas was generally well-received with staff being attentive and courteous. Special mention was made of the exceptional service at the steakhouse and the buffet, where one waiter stood out for his dedication.
In summary, while there are areas for improvement, the overall dining experience at Riu Palace Peninsula features a fantastic selection of tasty and varied foods with numerous positive reviews for its diverse restaurant offerings and buffet quality.
Rooms
Despite these positives, guests have noted several areas needing improvement. A common observation is that the rooms and decor are outdated with some reports mentioning old furniture, discolored towels and bedding. There were also mentions of maintenance issues such as loose floor tiles, malfunctioning air conditioning and poor-quality beds. Additionally, not all room features meet expectations; the lack of microwaves, small TVs and worn-out fixtures were noted by guests.
However, the hotel's location and views from the rooms make up for some of the drawbacks. Many guests enjoyed waking up to beautiful ocean vistas and appreciated the soundproofed environment. The rooms are also equipped with useful amenities such as coffee makers and a fully stocked mini-bar, which adds to the overall convenience.
Overall, while Riu Palace Peninsula excels in offering scenic views and spacious, comfortable rooms, attention to modernizing the decor and improving maintenance could significantly enhance the guest experience.
Beds
Cleanliness
The hotel itself is described as very clean with spacious and well-kept apartments. Many areas, including the beach, pools and gardens, were praised for their cleanliness. The resort's dedication to hygiene is evident, as staff is seen cleaning non-stop, ensuring a pristine environment.
However, a few reviews pointed out minor issues, such as occasional unpleasant odors in the rooms and some areas that could have benefited from more thorough cleaning. Despite these isolated incidents, the overall sentiment is overwhelmingly positive with guests consistently praising the hotel's cleanliness and well-maintained facilities. The constant efforts of the cleaning staff contribute significantly to making Riu Palace Peninsula a desirable and hygienic destination.
Staff
The general sentiment among reviewers is that the staff across various areas, from the waiters and bartenders to the cleaning crew and entertainment team, contribute significantly to a positive guest experience. The majority of the service is characterized as excellent with many guests noting the top-notch attentiveness and friendliness they encountered.
However, a few reviews pointed out inconsistencies, particularly with some reception staff being less helpful and occasionally unaccommodating. Despite these minor drawbacks, the overall reception of the staff's performance is overwhelmingly positive, cementing their role in enhancing the overall guest experience at the Riu Palace Peninsula.
Wi-Fi
Spa
Pool
Guests appreciate the attentive service from pool area waiters and the many entertainment options, including a poolside foam party. However, some found the foam party underwhelming and noted that the pool hours could be a bit longer. The adult pool offers a quieter atmosphere, in contrast to the busier main pools, which can get quite crowded.
Despite some minor drawbacks, such as uncomfortable lounge chairs and issues with debris accumulating in the pools by afternoon, the overall pool experience is generally positive. Guests highlight the pleasant and clean pool areas, the fantastic swimming facilities and the convenience of heated pools, making it a great feature of the resort.
Beach
Despite its smaller size and the occasional presence of rocks and seaweed, the beach is considered beautiful and perfect for those who seek a calm and relaxing atmosphere. Many find it accessible and not overly crowded, enhancing the peaceful experience. Moreover, scenic views and picturesque coves add to the charm with some areas shaded by palm trees for added comfort.
While there are mentions of noise from the nearby road and a small strip of sand, overall, the beach area receives commendations for its maintenance, beauty and the range of activities and facilities provided. It is noted as one of the best in Cancun, ideal for both relaxation and picture-worthy moments.
Parking
Family
However, there are some limitations noted, such as the kids' club not being accessible for very young children and the amenities occasionally lacking a strong family focus. Despite this, the hotel is generally praised for its suitability for family stays with many guests highlighting the fun their children had during their stay. While some reviews suggest a need for more entertainment options that both children and adults can enjoy together, overall, the family-oriented environment and good facilities make it a commendable choice for those traveling with kids.
5 Star
Dining at Riu Palace Peninsula is considered a five-star delight with a selection that truly dazzles the palate. The service maintains a consistently high standard, reinforcing the overall luxurious experience. The signature purple color adds a unique and memorable touch to the hotel’s aesthetic, contributing to its distinctive charm.
Overall, guests regard the resort as a Rolls Royce in comparison to other good hotels, which seem like Volkswagens. Despite some criticisms concerning the bedding quality and occasional lapses, the consensus suggests that Riu Palace Peninsula is a top-tier resort, offering a five-star service that justifies its rating.
All-Inclusive Packages
The hotel's service is frequently highlighted as impeccable, adding to the fantastic overall experience. All drinks are included and guests appreciate the surreal feeling of not needing to pay extra for anything, except for additional services like the spa and motorized water sports. The resort is praised for its well-maintained facilities and picturesque location, making it a haven for relaxation and enjoyment. While a few guests have noted areas for improvement, the consensus is that the Riu Palace Peninsula provides a heavenly all-inclusive experience that leaves little more to be desired.
Rooms with Jacuzzi / Hot-Tub
Outdoor Pool
Honeymoon
Luxury
Romantic
Beachfront
However, a few remarks mention that the beach area is relatively small with some rocky and seaweed-filled sections. Additionally, the old pier down at the beach is roped off, limiting access. Despite these minor concerns, the hotel's prime location, breathtaking views and clean, beautiful shoreline ensure a memorable beachfront experience. The secluded feel of the property adds to its charm, making it a favored spot for those seeking a tranquil beach getaway.
Yes, Riu Palace Peninsula - All Inclusive has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
Yes, a spa is available at Riu Palace Peninsula - All Inclusive.
No, Riu Palace Peninsula - All Inclusive doesn't allow dogs.
Yes, parking facilities are available at Riu Palace Peninsula - All Inclusive.
Yes, Riu Palace Peninsula - All Inclusive has a gym.
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