Canterbury Hotel Cottages and Apartment's

Canterbury 51.27226500, 1.09166200 , 65-67 New Dover Rd (Show on Map)
8.3
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsCanterbury Hotel Cottages and Apartments is highly regarded for its picturesque and tranquil location, ideally situated within easy walking distance to the historic city center of Canterbury. Guests appreciate the proximity to major landmarks such as the cathedral and the cricket ground, as well as the convenience of nearby supermarkets and bus routes. The hotel's serene setting amidst well-maintained gardens and ample parking further enhances the overall guest experience, combining calm and accessibility perfectly.

The breakfast at Canterbury Hotel Cottages and Apartments receives enthusiastic praise for its variety, quality and the delightful ambiance of the breakfast room, often adorned with garden views. Guests enjoy a range of options from full English breakfasts to continental delights and freshly prepared hot dishes, accommodating diverse preferences and dietary needs. Despite rare mentions of certain items falling short, the general sentiment highlights the breakfast as a significant positive aspect of the stay.

While the hotel lacks a dedicated restaurant for evening meals, the dinner offerings are noted for their deliciousness and the inviting dining environment. Guests appreciate the friendly and attentive staff, which further enhances the pleasant dining atmosphere. Some suggest expanding dining options and adding small condiments to complement meals, but overall, the culinary experience is well-received.

The spacious, clean and charmingly decorated rooms at Canterbury Hotel Cottages and Apartments are widely commended. The family rooms and apartments, especially those equipped with well-appointed kitchens, are ideal for larger groups or longer stays. While some reviews mention dated decor and the need for occasional maintenance, the overall comfort, cleanliness and classic English ambiance of the accommodations shine through.

Although cleanliness generally receives positive remarks with many guests describing the rooms and common areas as spotless, inconsistencies are noted. Some guests report issues such as dirty carpets, unpleasant odors and outdated facilities, indicating areas for improvement in uniformity and thoroughness across the property.

The staff at Canterbury Hotel Cottages and Apartments are a standout feature, praised for their exceptional friendliness, professionalism and dedication to excellent customer service. Guests highlight the warm, welcoming atmosphere created by the reception and breakfast staff, enhancing the overall experience and making stays memorable.

Wi-Fi at the property presents mixed experiences with some guests finding the connection reliable and satisfactory, while others report slow speeds and frequent connectivity issues. Improvements in consistent internet service would benefit the overall guest experience.

The beds generally receive positive comments for their comfort, size and quality, contributing to restful sleep. Some variability in mattress firmness and minor issues such as noise or wear and tear are noted, but the consensus is largely favorable.

As a three-star establishment, Canterbury Hotel Cottages and Apartments offers a charming, Victorian-era appeal with comfortable accommodations and a pleasant atmosphere. While the decor and facilities show signs of aging and occasional issues such as noisy neighbors and no Wi-Fi access are reported, the overall value for money and retro charm are appreciated by many guests.

Lastly, the hotel is exceptionally dog-friendly, warmly welcoming pets without extra charges and providing thoughtful touches such as dog plates at breakfast. Large gardens and ample outdoor spaces make it an ideal choice for travelers with dogs. Despite some space constraints in smaller rooms, the accommodating nature and delightful atmosphere for both pets and their owners make it a highly recommended choice for pet-friendly accommodations.

In summary, Canterbury Hotel Cottages and Apartments offer a delightful blend of convenience, charm and hospitality, making it a favored choice among visitors to Canterbury, particularly those traveling with pets.
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Categories
Family Friendly Hotel
The hotel offers cottages and apartments, which can be ideal for families needing more space and self-catering facilities. It is located on New Dover Rd.

Dog Friendly Hotel
This hotel offers cottages and apartments suitable for guests with pets. It's a pet-friendly option in Canterbury.

3-Star Hotel
Offering a range of accommodation options, this hotel caters to different needs, from cozy cottages to spacious apartments. It combines comfort with convenience, making it a great choice for families and extended stays.

Small Hotel

Room Types
Twin Room with Bath Featuring tasteful décor and original Victorian features, this room has a 2 single beds, a flat-screen TV, free WiFi, and tea and coffee making facilities.

King Room Featuring tasteful décor and original Victorian features, this room has a king-size bed, a flat-screen TV, free WiFi, and tea and coffee making facilities.

Single Room This room has a single bed. It features a flat-screen TV with satellite channels and an en suite bath/shower room. With original Victorian features, it also includes tea and coffee making facilities, a hairdryer, and free WiFi is available

Triple Room This room has a double bed, a single bed, and a Z-bed that can be added if required. It features a flat-screen TV with satellite channels and an en suite bathroom. With original Victorian features, it also includes tea and coffee making facilities, a hairdryer, and free Wi-Fi is available A cooked English breakfast and free parking is also included.

Superior Double Room This large bedroom overlooks the garden and has a king-size four-poster bed and a Victorian fireplace. It is set on the first floor and offers free WiFi, as well as complimentary tea and coffee making facilities.

Deluxe Quadruple Room Featuring tasteful décor and original Victorian features, this room has a king-size bed, 2 single beds, or a a king-size bed, 1 single bed and a large sofa-bed, flat-screen TV, WiFi, and tea and coffee making facilities. A fold-away bed for a child can be requested for an extra charge.

Small Double Room Featuring free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The double room features a flat-screen TV with satellite channels, a dining area, an electric kettle and heating. The unit has 1 bed.

Deluxe Apartment This apartment comprises 1 bedroom, a kitchen and 1 bathroom with a bath and a shower. The fully equipped kitchen features a dishwasher, kitchenware, an oven and a microwave. The apartment provides a flat-screen TV, a tea and coffee maker, tumble dryer and heating. The unit offers 2 beds.

Two-Bedroom Cottage (PET FRIENDLY) Featuring a private entrance, this holiday home is comprised of 1 living room, 2 separate bedrooms and 1 bathroom with a bath and a shower. The well-equipped kitchen has a dishwasher, kitchenware, an oven and a microwave. The holiday home features carpeted floors, a seating area with a flat-screen TV, soundproof walls, a tea and coffee maker as well as garden views. The unit offers 4 beds.

Guest Reviews
8.3
Very Good
Location
Nestled in a beautiful and tranquil setting, Canterbury Hotel Cottages and Apartments offers a prime and convenient location for visitors to the historic city of Canterbury. The accommodation is artfully positioned within easy walking distance—typically between 10 to 20 minutes—to Canterbury's vibrant city center, making it an ideal base for exploring local attractions, shopping and dining options.

Guests consistently appreciate the hotel's proximity to significant landmarks such as the cathedral and the cricket ground, while the convenience of nearby amenities, including supermarkets and frequent bus routes, ensures that all necessities are close at hand. The location's peacefulness is a notable highlight, offering a serene retreat despite its accessibility to the bustling city, providing a perfect blend of calm and convenience.

Parking is a considerable advantage, frequently highlighted in reviews, reducing the stress of city parking fees and providing easy access for those traveling by car. The accommodation's setting amidst picturesque gardens and its seclusion from the main road enhance the overall experience, offering guests a charming and restful stay. Whether exploring the historic sites of Canterbury or heading towards Dover, the central and well-placed location of Canterbury Hotel Cottages and Apartments consistently stands out as one of its strongest features.

Breakfast
The breakfast experience at the Canterbury Hotel Cottages and Apartments receives overwhelmingly positive feedback from guests. The breakfast selection impresses with its variety, including full English breakfasts, continental options and freshly prepared hot dishes. Guests appreciate the buffet style, noting its excellent and plentiful offerings that keep them satisfied until lunch. The breakfast room itself is highlighted for its spacious, welcoming ambiance, often with views of the lovely garden, making it an enjoyable start to the day.

Many guests praise the quality and taste of the breakfast, describing it as delicious, hearty and well-cooked. The options cater to diverse preferences with dishes like porridge, fresh fruits, yogurt and even gluten-free selections available. The full English breakfast, in particular, earns high marks for its excellence.

Despite a few mentions of breakfast not being included or specific items like scrambled eggs falling short, the general consensus remains highly favorable. Guests frequently mention the freshness and superb quality of the food, often pointing out specific favorites like crispy croissants, well-prepared eggs and a variety of hot and cold items.

Overall, the breakfast at Canterbury Hotel Cottages and Apartments stands out as a key highlight, contributing significantly to the positive guest experience.

Dinner
Canterbury Hotel Cottages and Apartments provides a delightful dining experience, acknowledged for its lovely and delicious food. Guests have praised the dinner quality, describing the dining environment as inviting and well-suited for winding down after a busy day. It's an ideal spot for visiting Canterbury, especially with the friendly and helpful staff who further enhance the pleasant dining atmosphere. However, there is a noted absence of a dedicated restaurant for evening meals and some visitors have suggested that the inclusion of more dining options, such as lunch or bar snacks, would be beneficial. A valuable addition would be addressing the need for small condiments to complement the meals. Despite the minor drawbacks, the overall feedback emphasizes a positive culinary experience at the hotel.

Rooms
Canterbury Hotel Cottages and Apartments offers a delightful blend of spacious, comfortable accommodations set in a charming, old English ambiance. Guests frequently praise the ample size of their rooms, noting that they are larger than expected, well-maintained and clean. The apartments are particularly commended for their spaciousness and well-equipped kitchens, making them ideal for families or longer stays. Many rooms are beautifully decorated, featuring classic décor that complements the period architecture of the building.

The hotel’s family rooms and apartments cater well to larger groups with guests appreciating the comfortable beds and the thoughtful inclusion of amenities. Cleanliness is a notable strength with rooms and cottages often described as spotless and tidy. The scenic views from the rooms, particularly those overlooking the garden, add to the tranquil, relaxing atmosphere of the hotel.

Despite its many positives, some areas do need improvement. A few guests have remarked on dated decor and worn-out furniture and some bathrooms require maintenance. The hotel management is attentive, though there have been occasional lapses in room maintenance by housekeeping.

Overall, Canterbury Hotel Cottages and Apartments impresses with its spacious, comfortable rooms, cleanliness and charming English character, though a few updates could enhance the experience further.

Beds
Canterbury Hotel Cottages and Apartments have garnered numerous reviews highlighting the comfort of their beds. Many guests praised the beds for being large, cozy and providing a restful sleep. King-size beds, in particular, were noted as very comfortable, while the cottages featured beds that were characterized as super comfy. Multiple reviewers commended the size and firmness of the mattresses, often describing them as clean and providing firm support, ideal for a good night’s rest.

However, not all feedback was positive. Some guests found the mattresses either a bit too hard or too soft for their liking. There were mentions of issues with certain beds being too noisy, narrow or past their prime with visible wear and tear. Sofabeds, specifically, received several criticisms for being uncomfortable and in need of replacement.

Despite these occasional drawbacks, the general consensus among visitors was that the beds contributed positively to their stay. Overall, Canterbury Hotel Cottages and Apartments seem to offer a mostly satisfying sleeping experience with many guests appreciating the comfort and size of the beds.

Cleanliness
Guest reviews for the Canterbury Hotel Cottages and Apartments reveal a mixed picture on cleanliness. On a positive note, many guests noted that the rooms, apartments and common areas were consistently clean, tidy and well-maintained. Words like spotless, clean, neat and immaculate frequently appeared, pointing to high standards in many cases. The bathrooms received particular praise for cleanliness and daily cleaning services were appreciated by several guests. The property was highlighted for being clean and comfortable with some describing their stays as very pleasant.

However, there were numerous reports indicating that not all areas met the same standard. Complaints about dirty carpets, bathroom corners and outdated facilities were common. Several guests mentioned unpleasant musty, moldy and tobacco smoke odors. Instances of cobwebs, dust and inadequately cleaned kitchen and bathroom areas were also noted. Some rooms reportedly needed significant updates and deeper cleaning to meet expected standards.

Overall, while there are many instances of thorough cleanliness and positive guest experiences, there are also notable inconsistencies that suggest the need for a more uniform approach to cleaning and maintenance throughout the property.

Staff
Canterbury Hotel Cottages and Apartments has garnered an impressive reputation for its exceptional staff. Guests frequently commend the team for being extraordinarily friendly and helpful, consistently going out of their way to make everyone feel welcomed. The reception staff, in particular, is often highlighted for being professional, polite and accommodating, ensuring smooth check-ins and check-outs. Special mentions are made of staff members' dedication to providing excellent customer service, showcasing responsiveness and attentiveness to guests' needs at all hours.

The hotel's personnel are noted for their warmth and courtesy, creating a pleasant and inviting atmosphere. They are described as very accommodating and willing to assist with any requests, demonstrating both a personal touch and professionalism. The staff's ability to maintain a friendly demeanor while being efficient and attentive significantly enhances the overall guest experience.

It's not only the front desk that excels; the breakfast staff also receives high praise for their friendly and courteous service, contributing to a delightful start to the day. Additionally, some reviews highlight the staff's helpfulness towards families and pets, adding another layer of comfort for visitors. Overall, the consistent positive feedback about the staff at Canterbury Hotel Cottages and Apartments underscores their integral role in making guests' stays enjoyable and memorable.

Wi-Fi
Canterbury Hotel Cottages and Apartments presents a mixed experience regarding its Wi-Fi services. For those who require strong connectivity, it may not fully meet expectations as the internet speed is often very slow or, at times, non-existent. Some guests reported that they had to repeatedly request the reset of the Wi-Fi modem and the issues persisted across various areas of the property. There were instances where Wi-Fi worked better in certain rooms, but spotty and weak signals were common complaints. Additionally, there were difficulties with obtaining the Wi-Fi password and the absence of information about it in the rooms contributed to the frustration.

On a positive note, a few guests found the Wi-Fi to be good, working fine during their stay and the Ethernet availability was an added benefit for some. There were also mentions of free Wi-Fi and instances where the connection was reliable with optimal connectivity in certain areas.

Overall, while Canterbury Hotel Cottages and Apartments offers some instances of satisfactory Wi-Fi experiences, improvements are necessary to provide a consistently reliable internet service for all guests.

3 Star
Canterbury Hotel Cottages and Apartments, classified as a three-star establishment, offers a quaint and charming experience amidst its Victorian character property. The hotel is conveniently located just a 10-minute walk from the cathedral and features a dreamlike garden adding to its dainty, small, typical English appeal. The cooked breakfast stands out as very good for a three-star hotel and visitors can also appreciate the spacious rooms and comfortable beds.

Despite its well-kept exterior, the overall decor and facilities are noticeably dated and could benefit from major renovation. Guests have noted the cleanliness as acceptable for a three-star property with the hotel appearing old but maintained. The rooms, although clean and nicely decorated, feature outdated furnishings and decor.

The hotel does exhibit signs of its age with worn bathrooms, shabby furnishings and a need for a refresh. Some guests have reported issues such as noisy neighbors, cold showers and no WiFi access. On the service front, while the staff is generally friendly and helpful, there have been instances where they were not very present or attentive.

Overall, Canterbury Hotel Cottages and Apartments offer a reasonable and solid three-star experience with value for money being okay for the price. It is particularly suited for those who appreciate retro styles and old-fashioned charm. Despite the need for updating, the hotel’s charm and courteous staff make it a pleasant stay for visitors.

Dog Friendly
Canterbury Hotel Cottages and Apartments stands out as a haven for dog lovers seeking travel accommodations. Renowned for its exceptionally dog-friendly atmosphere, this establishment goes above and beyond to ensure that four-legged guests are as welcome as their human companions. The hotel’s policy does not impose any extra charges for pets, making it an attractive option for travelers with dogs.

Guests frequently commend Canterbury Hotel for its warm welcome toward pets with dogs allowed in rooms, gardens and even the breakfast area. This inclusivity extends to providing thoughtful touches like giving dogs their own plate with sausages during breakfast, which is known for its generous and varied options.

The hotel features large gardens and ample outdoor spaces, perfect for dogs to run around and play. This environment is praised for facilitating enjoyable walks and providing a relaxing experience for both pets and their owners.

Staff members are noted for their friendliness and attentiveness not just to guests but also to their dogs, often making a fuss over puppies and ensuring they feel comfortable. This welcoming environment extends beyond the rooms to communal spaces with visitors recalling many dogs present even in the restaurant.

Despite all the positive aspects, it’s noted that smaller rooms might not be ideal for travelers bringing along dogs due to space constraints. However, the overall experience remains highly recommended for pet owners due to the hotel’s accommodating nature and the delightful atmosphere both pets and their owners get to enjoy.

In summary, Canterbury Hotel Cottages and Apartments offers a remarkable combination of pet-friendliness and excellent amenities, making it an ideal choice for those traveling with dogs.


No, Canterbury Hotel Cottages and Apartment's doesn't have any pool.

No, a spa isn't available at Canterbury Hotel Cottages and Apartment's.

Yes, Canterbury Hotel Cottages and Apartment's welcomes dogs.

No, parking facilities aren't available at Canterbury Hotel Cottages and Apartment's.

No, Canterbury Hotel Cottages and Apartment's doesn't have a gym.

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