To whom is your hotel/accommodation accessible? People who use a wheelchair People who are deaf People who are blind People with autism People with asthma
Is there level-access route (might include lifts) from the road to the rooms?Yes, to all rooms
Are there any facilities that guests who use a wheelchair cannot reach?No
Are there designated parking spaces for people with disabilities?Yes
If you offer free transfers to guests, do you have a wheelchair accessible vehicle?No
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms
In the rooms, does the toilet have support handrails?Yes, in certain rooms
Are wheelchairs offered to guests who do not come with their own?Yes, for free
To whom is your hotel/accommodation accessible? People who use a wheelchair People who are deaf People who are blind People with autism People with asthma
Is there level-access route (might include lifts) from the road to the rooms?Yes, to all rooms
Are there any facilities that guests who use a wheelchair cannot reach?No
Are there designated parking spaces for people with disabilities?Yes
If you offer free transfers to guests, do you have a wheelchair accessible vehicle?No
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, is there a level-access (roll-in) shower?No Please specify: small step into shower
In the rooms, does the toilet have support handrails?Yes, in certain rooms
Are wheelchairs offered to guests who do not come with their own?Νο
To whom is your hotel/accommodation accessible? People who use a wheelchair People who are deaf People who are blind People with autism People with asthma
Is there level-access route (might include lifts) from the road to the rooms?Yes, to certain rooms
Are there any facilities that guests who use a wheelchair cannot reach?Yes Please specify: Upstairs rooms
Are there designated parking spaces for people with disabilities?Yes
If you offer free transfers to guests, do you have a wheelchair accessible vehicle?No
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms
In the rooms, does the toilet have support handrails?Yes, in certain rooms
Are wheelchairs offered to guests who do not come with their own?Νο
Summary of reviews related to the 'Accessible' categoryThe Horizon Hotel has received commendable feedback for its accessibility features tailored to guests with disabilities. Numerous guests noted the availability of ample disabled parking spaces, ensuring convenience right from arrival. The hotel is described as having full accessibility with wheelchair-friendly facilities and multiple accessible rooms that are clean, spacious and well-ventilated. Specific praise was given to the fantastic disabled room and its suitability for guests with mobility issues.
Guests highlighted easy access to facilities, including ground floor rooms and every floor equipped with lifts, making movement throughout the hotel straightforward. Particular mention was made of the hotel’s wheelchair ramps and the ease of navigation for wheelchair users. The ease of access extends to the attic rooms, which were reported to be comfortable and well-ventilated.
While the majority of feedback underscores the hotel's suitability for disabled guests, a few comments suggested that some areas were less accommodating. However, the overall consensus points to the Horizon Hotel being a solid option for travelers with disabilities, offering essential amenities like disabled access, parking and rooms that cater to various accessibility needs. Show more
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Questionnaire
To whom is your hotel/accommodation accessible? People who use a wheelchair People who are blind People with autism
Is there level-access route (might include lifts) from the road to the rooms?Yes, to all rooms
Are there any facilities that guests who use a wheelchair cannot reach?No
Are there designated parking spaces for people with disabilities?Yes
If you offer free transfers to guests, do you have a wheelchair accessible vehicle?No
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms Please specify: Twin Wet Room Disability Access
In the rooms, does the toilet have support handrails?Yes, in certain rooms Please specify: Twin Wet Room Disability Access
Are wheelchairs offered to guests who do not come with their own?Yes, at a cost: We contact a local company for hire of electric wheelchairs and scooters
To whom is your hotel/accommodation accessible? People who use a wheelchair People who are deaf People who are blind People with autism People with asthma
Is there level-access route (might include lifts) from the road to the rooms?Yes, to all rooms
Are there any facilities that guests who use a wheelchair cannot reach?No
Are there designated parking spaces for people with disabilities?No
If you offer free transfers to guests, do you have a wheelchair accessible vehicle?No
Are assistance/guide dogs allowed in the hotel/accommodation?No
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms
In the rooms, does the toilet have support handrails?Yes, in certain rooms
Are wheelchairs offered to guests who do not come with their own?Νο
Is there anything that you would like to highlight, add or clarify? We have a suite with ensuite wet room.
To whom is your hotel/accommodation accessible? People who use a wheelchair People who are deaf People who are blind People with autism People with asthma
Is there level-access route (might include lifts) from the road to the rooms?Yes, to certain rooms Please specify: x1 ground floor room
Are there any facilities that guests who use a wheelchair cannot reach?Yes Please specify: partial disabled facilities in ground floor room
Are there designated parking spaces for people with disabilities?No
If you offer free transfers to guests, do you have a wheelchair accessible vehicle?No
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms
In the rooms, does the toilet have support handrails?Yes, in certain rooms
Are wheelchairs offered to guests who do not come with their own?Νο
To whom is your hotel/accommodation accessible? People who use a wheelchair People who are deaf People who are blind People with autism People with asthma
Is there level-access route (might include lifts) from the road to the rooms?Yes, to certain rooms Please specify: Ground Floor room
Are there any facilities that guests who use a wheelchair cannot reach?No
Are there designated parking spaces for people with disabilities?Yes
If you offer free transfers to guests, do you have a wheelchair accessible vehicle?No
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms Please specify: Ground Floor Room
In the rooms, does the toilet have support handrails?Yes, in certain rooms Please specify: Ground Floor Room
Are wheelchairs offered to guests who do not come with their own?Νο
Is there anything that you would like to highlight, add or clarify? We are happy to help all guests. Just contact us and ask.
To whom is your hotel/accommodation accessible? People who use a wheelchair People who are deaf People who are blind People with autism People with asthma
Is there level-access route (might include lifts) from the road to the rooms?Yes, to certain rooms Please specify: Suites and Executive Suites
Are there any facilities that guests who use a wheelchair cannot reach?Yes Please specify: Duplex Suites and split level studios
In the rooms, does the toilet have support handrails?Yes, in certain rooms Please specify: Accessible Suites
Are wheelchairs offered to guests who do not come with their own?Νο
To whom is your hotel/accommodation accessible? People who use a wheelchair People who are deaf People who are blind People with autism People with asthma
Is there level-access route (might include lifts) from the road to the rooms?Yes, to certain rooms
Are there any facilities that guests who use a wheelchair cannot reach?No
Are there designated parking spaces for people with disabilities?No
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms
In the rooms, does the toilet have support handrails?Yes, in certain rooms
Are wheelchairs offered to guests who do not come with their own?Νο
Summary of reviews related to the 'Accessible' categoryAberdeen Douglas Hotel receives praise for its friendly and accommodating staff who go above and beyond to ensure the comfort of guests with disabilities. Guests appreciate the hotel's ideal city centre location and easy access to train and bus stations. The spacious rooms and tidy restaurant contribute to a positive experience for many visitors.
However, the hotel faces some challenges in terms of accessibility. There are a few steps at the entrance and the accessible entrance is not clearly marked, making it difficult for guests with heavy bags or mobility impairments. While there is good mobility access and a lift available, areas of the hotel remain difficult for wheelchair users and guests with prams due to numerous stairs. Handrails on the stairs might improve accessibility further.
Despite the lovely rooms and generally positive feedback, some issues need addressing, such as an overly hot room temperature and occasional street noise affecting the disabled room. A few practical concerns were noted, such as water drainage problems in the shower and a lack of air conditioning. Additionally, the reception staff were sometimes described as distant.
Overall, while Aberdeen Douglas Hotel makes several efforts to accommodate guests with disabilities, significant improvements in accessibility features and clearer signage could enhance the experience further. Show more
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Questionnaire
To whom is your hotel/accommodation accessible? People who use a wheelchair
Is there level-access route (might include lifts) from the road to the rooms?Yes, to all rooms
Are there any facilities that guests who use a wheelchair cannot reach?No
Are there designated parking spaces for people with disabilities?No
If you offer free transfers to guests, do you have a wheelchair accessible vehicle?No
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms
In the rooms, does the toilet have support handrails?Yes, in certain rooms
Are wheelchairs offered to guests who do not come with their own?Νο
To whom is your hotel/accommodation accessible? People who use a wheelchair People who are deaf People with asthma
Is there level-access route (might include lifts) from the road to the rooms?Yes, to certain rooms Please specify: One room ground floor. separate entrance with ramp
Are there any facilities that guests who use a wheelchair cannot reach?No
Are there designated parking spaces for people with disabilities?No
If you offer free transfers to guests, do you have a wheelchair accessible vehicle?No
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, is there a level-access (roll-in) shower?No Please specify: I have one room and the shower is not roll in. There are handrails and shower seat if required
In the rooms, does the toilet have support handrails?Yes, in certain rooms Please specify: Yes in my one accessible room
Are wheelchairs offered to guests who do not come with their own?Νο
Is there anything that you would like to highlight, add or clarify? The room I have that is accessible has its own door from the outside. There are two steps up but I have a fold away ramp that I use for wheelchair access. Once in this room from this door they will be able to use another door from the room to access the Guest Lounge and Dining area.
The accommodation's Calder Suite is located on the ground floor, and it is the only room with accessible features available.
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Questionnaire
To whom is your hotel/accommodation accessible? People who use a wheelchair
Is there level-access route (might include lifts) from the road to the rooms?No
Are there any facilities that guests who use a wheelchair cannot reach?No
Are there designated parking spaces for people with disabilities?No
If you offer free transfers to guests, do you have a wheelchair accessible vehicle?No
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms Please specify: Calder Suite only
In the rooms, does the toilet have support handrails?No
Are wheelchairs offered to guests who do not come with their own?Νο
Is there anything that you would like to highlight, add or clarify? The Dower House Calder Suite is on the ground floor. all rooms in the house are on the first floor.
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