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Summary of reviewsCastle House Hotel in Canterbury receives widespread acclaim for its ideal location, placing guests right in the heart of the city with easy access to key attractions like the Canterbury Cathedral and a bustling High Street. The hotel's central position is complemented by the availability of on-site parking and a quiet ambiance despite being near busy roads, rendering it both convenient and peaceful.
The accommodation is highlighted for its cleanliness, spaciousness, and comfort, with rooms offering large, well-appointed bathrooms and thoughtful extras such as complimentary tea, coffee, and cookies. Guests appreciate the historical charm and character of the hotel, accentuated by period features and decor. The staff at Castle House Hotel receive significant praise for their friendliness, attentiveness, and ability to create a warm, welcoming atmosphere for guests.
Breakfast is generally enjoyed for its variety and quality, though some guests miss the presence of hot food items. The overall cleanliness and comfort of the hotel are frequently lauded, though occasional issues with room decor, water pressure, and internet connectivity have been noted. Nonetheless, the hotel maintains a high standard of hospitality.
While some areas show signs of aging, the Castle House Hotel provides good value for money. It offers a comfortable, characterful stay appealing to guests who enjoy historical charm, and it remains a preferred choice for many thanks to its strategic location and attentive service. Show more
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Small Bed & Breakfast
The individually decorated rooms exude character and charm, featuring antique furnishings and unique touches. It offers a central location and intimate ambiance. It is a centrally located hotel.
3-Star Bed & Breakfast
This charming bed and breakfast offers a comfortable stay with its well-appointed rooms and friendly service. Its central location provides easy access to Canterbury's attractions, making it a convenient choice for tourists.
Bed & Breakfast near Nightlife Spots
Room Types
Double RoomSpacious and elegantly furnished room with an en suite bathroom and has a flat-screen digital TV.
Double or Twin RoomSpacious and elegantly furnished room with an en suite bathroom and has a flat-screen digital TV.
Family Room (4 Adults)Spacious and elegantly furnished room with an en suite bathroom and has a flat-screen digital TV.
Small Double RoomAn en suite bathroom and a flat-screen digital TV are featured in this room.
Family RoomFeaturing free toiletries, this family room includes a private bathroom with a shower and a hairdryer. The family room features a safe deposit box and heating. The unit has 2 beds.
Guest Reviews
7.9
Good
Location
Nestled in the heart of Canterbury, Castle House Hotel boasts an enviable location that reviewers continuously praise. Just a few minutes' gentle stroll from the historic city center, guests find it effortlessly convenient for exploring the city's myriad attractions. Whether drawn by the breathtaking Canterbury Cathedral or the buzzing High Street, visitors appreciate the hotel's proximity, which allows for quick, easy access to all the cultural and shopping highlights the city has to offer.
Beyond the central charms, guests mention the added bonus of on-site parking, a precious commodity in such a bustling locale. Despite its centrality, the hotel offers a pleasing quietness, even though it is situated near a busy road, ensuring restful nights after days filled with exploration.
The strategic location not only supports easy walking to all major landmarks but also places guests near tranquil parks and historical sites, enhancing the overall aesthetic and experience of the stay. With Canterbury’s transportation hubs just around the corner, it proves ideal for those arriving by train.
In addition to the location's practicality, the hotel complements it with spacious, comfortable rooms, and a warm, welcoming atmosphere, making it an appealing choice for both repeat visitors and newcomers eager to soak in the essence of Canterbury.
Breakfast
Castle House Hotel offers a continental breakfast that generally satisfies its guests with a wide variety and good quality. Many reviews highlight the extensive selection of options available, including cereals, fresh fruits, juices, pastries, meats, and cheeses. Guests appreciate the ample and well-replenished buffet, often finding it more than sufficient to start the day. The breakfast room is described as pleasant, providing a suitable ambiance for the meal. However, some guests express disappointment over the lack of cooked breakfast items like eggs and bacon. The absence of hot food is a common critique, as guests looking for a traditional English breakfast might find the offerings lacking. Service can occasionally be inconsistent, with some noting a disorganized setup and insufficient staffing during busy periods. Overall, while the continental breakfast meets many expectations with its range and quality, those hoping for more substantial cooked options might find it somewhat underwhelming.
Rooms
The guest reviews of the Castle House Hotel in Canterbury paint a generally positive picture of the accommodations, emphasizing their cleanliness, spaciousness, and comfort. Many visitors were pleased with the size of the rooms, which are often described as very large and equipped with comfortable beds. This spaciousness is complemented by bathrooms that are similarly large and well-appointed, featuring amenities such as a separate shower and bathtub. Additionally, rooms often come with thoughtful extras like tea, coffee, and cookies, enhancing the guest experience.
Guests also appreciated the historical charm and character of the building, with several noting the lovely period features and decor. The hotel's fantastic location, offering easy access to the city center and nearby attractions like the cathedral, is often highlighted as a significant advantage. Despite its central location, many guests found the rooms to be quiet and peaceful, allowing for a restful stay.
However, some reviews did mention areas in need of improvement, such as the outdated decor in certain rooms, stained carpets, and the small size of some rooms and televisions. Issues with room temperature and limited water pressure in showers were also noted. Regardless, the overall sentiment reflects a satisfaction with the accommodation, thanks to friendly staff, ample parking, and the charming atmosphere which seems to captivate most visitors.
Beds
Castle House Hotel boasts a mix of reviews regarding its beds, with many guests highlighting their pleasant comfort. The majority found the beds to be very comfortable, contributing positively to their stays. Guests frequently praised the comfort of the beds, describing them as super comfy and incredibly comfortable. Some even mentioned the beds as the most comfortable they had slept in, enhancing the overall experience at the hotel.
Despite the positive comments, some feedback noted that the beds felt too firm or hard, affecting their sleep quality. A handful of guests felt the beds were too small or narrow, while a few mentioned issues such as sagging mattresses and occasional worn-out conditions. These criticisms, however, were overshadowed by the frequent acknowledgment of comfortable beds and cozy rooms, where soft and luxurious bedding added to the appeal.
Overall, while there is room for improvement concerning bed size and firmness, Castle House Hotel largely receives compliments for providing a restful and enjoyable experience.
Cleanliness
Castle House Hotel offers a generally positive experience in terms of cleanliness and comfort, frequently highlighted by guests. Visitors often praise the hotel for its clean and tidy environment, noting that rooms are typically spotless with comfortable bedding. The location is particularly advantageous, being close to the city center yet maintaining a peaceful atmosphere.
Several reviews commend the hotel’s cleanliness, especially in well-prepared rooms, where fresh towels and daily housekeeping help maintain high hygiene standards. The spacious and cozy rooms contribute to the overall pleasant setting, enhancing the guests' stay with a touch of Victorian charm.
However, some reviewers point out inconsistencies with the hotel’s cleanliness. While many rooms are clean, issues such as dusty ledges, cobwebs, and occasional stained carpets have been noted. Bathrooms similarly receive mixed feedback, with some guests encountering low water pressure or outdated facilities. These details may detract from the overall experience, indicating areas where monitoring and improvement could be beneficial.
The staff generally receive positive remarks for being friendly and attentive, adding to the welcoming atmosphere. The hotel undergoes ongoing maintenance and updates to uphold its standards. Although certain areas of the property show signs of aging, guests still appreciate the clean and quaint characteristics of the hotel. Overall, Castle House Hotel is perceived as a comfortable and pleasant stay, with minor areas for improvement in maintaining consistently high cleanliness standards.
Staff
Castle House Hotel in Canterbury has earned high praise for its exceptional staff, who are consistently described as friendly, helpful, and attentive. Guests often comment on the warm and welcoming atmosphere created by the hotel's personnel, noting their dedication to guest satisfaction. The staff’s commitment to service is evident in their ability to accommodate requests, provide practical solutions, and ensure a comfortable experience for visitors. Many visitors appreciated the efficiency and politeness of the team, feeling that they were always available to assist with any needs, from offering directions for sightseeing to handling late arrivals with ease. The personable demeanor of both receptionists and other staff members leaves lasting impressions, often highlighted in the reviews for their kindness and cheerful dispositions. The location of the hotel also adds to its appeal, with easy access to Canterbury’s main attractions and ample parking. Overall, Castle House Hotel's staff plays a pivotal role in creating a delightful stay for its guests, making it a preferred choice for return visits.
Wi-Fi
When it comes to Wi-Fi at the Castle House Hotel, reviews reflect a blend of experiences from guests. A number of visitors find the Wi-Fi to be satisfactory, with phrases like "great Wi-Fi" and "good Wi-Fi" appearing throughout the feedback. These positive remarks suggest that, when working, the hotel's internet connection can meet the standard needs of travelers.
However, there are concerns raised by several guests regarding connectivity issues. A significant portion of feedback mentions that the hotel's Wi-Fi can be unreliable, with some guests reporting poor signals in rooms or the need to use the lobby area for a stable connection. Others note that Wi-Fi issues occurred sporadically, such as during specific times like evenings or nights. Some reviews highlight temporary disruptions, indicating perhaps a need for improvement in network stability.
Overall, while Castle House Hotel offers Wi-Fi, it may not always deliver the consistency required by travelers who depend heavily on internet access, making it a point of potential improvement for the hotel.
3 Star
Castle House Hotel offers a stay that combines practicality and comfort with its charming yet slightly eclectic characteristics. Guests will find this centrally located hotel to be good value for money, especially given its easy access to local attractions and the availability of parking. The atmosphere is perfect for those who enjoy immersing themselves in historical structures, as the hotel maintains its original state, providing a unique and pleasant experience.
While the décor and furnishings have seen better days, the establishment is overall clean and welcoming, providing a cosy bar area and a pleasant breakfast room, where the simple breakfast could use a bit more variety. The spacious rooms add to the allure, making it a desirable choice for visitors looking to balance comfort and cost-efficiency. However, guests have noted that the hotel could benefit from some refurbishment to refresh its somewhat tired appearance. Despite these minor setbacks, Castle House Hotel remains a practical option for those who are drawn to its charming historic ambiance and convenient location.
No, Castle House Hotel doesn't have any pool.
No, a spa isn't available at Castle House Hotel.
No, Castle House Hotel doesn't allow dogs.
No, parking facilities aren't available at Castle House Hotel.