Thomas Ingoldsby Wetherspoon

Canterbury 51.27834000, 1.08429200 , 5-9 Burgate (Show on Map)
8.3
Very Good


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Summary of reviewsThomas Ingoldsby Wetherspoon in Canterbury garners notable praise for its strategic location, high standards of comfort and exceptional value for money. Nestled in the heart of the city, it offers easy access to major attractions, including the magnificent Canterbury Cathedral and convenient transport links, all while providing a surprisingly tranquil environment despite being centrally located. The combination of spacious, well-furnished rooms with modern amenities and the convenience of having an affordable pub and restaurant downstairs enhances the overall experience for guests.

The hotel earns consistent accolades for its breakfast offerings, which are lauded for their affordability, diversity and good quality. Guests appreciate the ease of ordering through an app and the pleasant service, despite occasional remarks about potential improvements in warmth and welcoming demeanor from the staff. Dinner at the pub downstairs also receives commendations for its excellent quality, affordability and lively atmosphere, although some found it too noisy and crowded during peak times.

The rooms at Thomas Ingoldsby Wetherspoon are a standout feature, frequently highlighted for their large size, cleanliness and modern furnishings. Comfort is a central theme with many guests finding the beds to be notably comfortable and the rooms well-soundproofed, ensuring a restful stay. The detailed attention to cleanliness extends to the spacious bathrooms and well-maintained amenities, adding to the appeal for both families and individual travelers.

The staff at the hotel consistently receive high praise for their friendliness, politeness and helpfulness. Their attentive and cheerful service contributes positively to the welcoming atmosphere of the hotel, although there are occasional mentions of slow service during busy periods in the bar.

While reviews of the free Wi-Fi are mixed with some guests experiencing fast and reliable connections and others facing intermittent issues, the availability of internet access throughout the premises is still a valued feature.

Families find Thomas Ingoldsby Wetherspoon to be an accommodating option with spacious family rooms, a warm attitude from the staff and a prime location near key attractions and restaurants. The presence of charming local artwork adds to the community-oriented feel, although the restriction on children in the pub after 8 pm requires some planning.

Overall, Thomas Ingoldsby Wetherspoon meets high standards with its clean, comfortable accommodations, excellent location and commendable service. It is a popular choice for tourists seeking a convenient and enjoyable stay in Canterbury, offering good value for money and a range of amenities that cater to diverse needs, including accessibility considerations.
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Guest Reviews
8.3
Very Good
Location
Nestled in the heart of Canterbury, Thomas Ingoldsby Wetherspoon boasts an enviable central location, ideal for visitors keen on exploring this historic city. Just a short stroll from the magnificent Canterbury Cathedral, the hotel places guests within easy reach of all major attractions, restaurants, shops and the lively high streets.

Guests have lauded the convenience of the location, noting its accessibility to both the city’s bus station and the east Canterbury train station. Despite being situated in the vibrant city center, many found the rooms surprisingly tranquil with some enjoying picturesque views of the cathedral’s spires.

The hotel is also commended for its spacious, well-furnished rooms and modern amenities, ensuring a comfortable stay. Notably, it's above a popular and affordable pub, making it easy for guests to enjoy a meal or a refreshing drink without straying far from their accommodations.

In summary, Thomas Ingoldsby Wetherspoon's prime position and high standards of comfort make it a favored choice for tourists wishing to immerse themselves in everything Canterbury has to offer.

Breakfast
At Thomas Ingoldsby Wetherspoon, breakfast receives a mix of positive and constructive feedback but leans heavily towards favorable remarks. Guests frequently highlight the good value for money with breakfast options being affordable and diverse. Many appreciated the taste and quality, noting that it was delicious, lovely and tasty. The convenience of having breakfast in the pub downstairs is mentioned as a significant advantage with the option to order through an app simplifying the process.

Coffee and drinks receive compliments for their quality and value, particularly the coffee with refills. While some guests encountered issues like cold or tepid food, the majority found their breakfast nicely cooked, quick and enjoyable. Despite the absence of a continental breakfast, the English breakfast is consistently well-received with several guests noting its affordability and fair pricing.

Staff service during breakfast is generally praised, although a few guests felt it could be more welcoming. Cleanliness and the standard of the dining environment also meet guest expectations. Overall, breakfast at Thomas Ingoldsby Wetherspoon is characterized by good quality, reasonable pricing and convenience, making it a favorable option for most visitors.

Dinner
Thomas Ingoldsby Wetherspoon offers guests a memorable dining experience with a convenient and affordable pub and restaurant setting. The food quality is generally praised with descriptions ranging from excellent to good and providing great value for money. The pub's extensive beer selection and the option to order conveniently via an app add to the appeal. Breakfast and dinner are noted for being particularly good value with many guests appreciating the ability to take meals and drinks to their rooms.

Despite some issues with meal temperatures and occasional unavailability due to kitchen upgrades, the overall dining experience is commendable. The pub downstairs is a notable highlight, providing a lively atmosphere and a variety of food and drink options. However, it can be excessively noisy and crowded, especially in the evenings, making it challenging to find a peaceful dining spot.

Families should note that it's difficult to dine in the restaurant/pub after 8 pm if accompanied by children. Additionally, parking costs at the nearby Queningate can be disproportionately high. Nonetheless, those seeking good pub food, cheap drinks and a convenient dining option within the same building will find Thomas Ingoldsby Wetherspoon to be a valuable choice.

Rooms
Thomas Ingoldsby Wetherspoon offers an impressive stay with its well-facilitated and spacious rooms that have consistently garnered positive feedback. Guests frequently highlight the large, clean rooms furnished with modern amenities, comfortable beds and sizeable bathrooms. Many visitors appreciate the ample provisions of tea, coffee and other essentials, along with excellent showers.

The rooms are meticulously maintained, providing a cosy and clean environment with a special note for handicap accessibility in certain rooms. Additionally, the well-soundproofed accommodations above a busy pub ensure a quiet and restful stay. The hotel’s prime location, close to the city center and local attractions, is another frequently commended feature.

A few minor issues were mentioned, such as occasional noise from the pub below or nearby street, rooms without windows but featuring skylights and some delays in warming up certain rooms. Nonetheless, the overall sentiment is that the spacious and clean rooms, combined with helpful and pleasant staff, create a comfortable and enjoyable experience, making Thomas Ingoldsby Wetherspoon a highly recommended choice for visitors.

Beds
The beds at Thomas Ingoldsby Wetherspoon receive mixed feedback from guests with a majority offering positive remarks about their comfort and size. Phrases like very comfortable bed, super comfy beds and extremely comfortable beds frequently appear in the reviews, highlighting the general satisfaction with the bedding. Many guests appreciated the large, king-size or superking-sized beds, often describing them as spacious and cozy. Comments about clean and tidy beds reinforce a sense of well-maintained accommodations.

However, not all guests found the beds to their liking. Some described experiences with beds that were too firm or hard, attributing this to personal preference. Sofa beds and additional beds, especially those for kids, were often noted as being uncomfortable and having thin or hard mattresses. A few reviews mentioned issues like flat pillows or poorly made beds, indicating room for improvement in these areas.

Overall, while a solid number of guests enjoyed very comfortable and sizeable beds, preferences for firmness and mattress types varied, influencing the overall perception of comfort.

Cleanliness
Thomas Ingoldsby Wetherspoon Hotel garners high praise for its exceptional cleanliness and spacious accommodations. Reviews consistently highlight the large, comfortable rooms that are meticulously maintained. Guests frequently commend the hotel for its spotless rooms, noting a lack of dust and ensuring a comfortable stay. The sizable bathrooms and well-equipped rooms, featuring amenities like big TVs, tea, coffee, water and biscuits, further enhance the guest experience.

Staff members also receive accolades for their politeness and helpfulness, contributing to the overall welcoming atmosphere. The hotel's location is deemed convenient, adding to its appeal. Guests find the bar and restaurant offerings both affordable and enjoyable.

However, some cleanliness inconsistencies are noted with a few mentions of late room cleaning and occasional maintenance oversights. Despite these minor issues, the standard of cleanliness remains a highlight for most visitors, ensuring a comfortable and satisfying stay.

Staff
The staff at Thomas Ingoldsby Wetherspoon generally receive high praise for their friendliness and helpfulness. Reviews frequently highlight that the staff are very friendly, polite and go out of their way to accommodate guests' needs. Many guests found the service to be professional and attentive with team members consistently being described as pleasant and cheerful. The housekeepers and reception staff were particularly noted for their prompt and efficient service, ensuring a smooth and welcoming experience from check-in to check-out.

However, there are occasional complaints about slow service and unfriendliness, particularly in the bar area during busy times, which slightly tarnishes the overall experience for some visitors. Despite these few negative remarks, the prevailing sentiment underscores that the majority of the staff contribute positively to the enjoyable atmosphere of the hotel. Guests commonly report that they would return, largely due to the excellent service provided by the attentive and courteous staff.

Wi-Fi
The reviews for the Wi-Fi at Thomas Ingoldsby Wetherspoon provide a mixed perspective. Guests found the availability of free Wi-Fi to be a positive aspect with some praising its fast and reliable connection. Several reviewers mentioned good Wi-Fi in their rooms and appreciated the fact that the internet worked perfectly. Others highlighted the benefit of having internet access throughout the premises.

However, there were also notable concerns about the Wi-Fi service. Some guests experienced very poor or slow connections with a few specifically pointing out issues such as having to repeatedly sign into the Cloud or having no Wi-Fi in the rooms or on the TV. The reliability of the Wi-Fi was occasionally questioned, described as intermittent by some. Despite these shortcomings, the presence of free Wi-Fi was still considered a positive feature overall.

Family
Thomas Ingoldsby Wetherspoon is widely recognized as a family-friendly hotel, making it a commendable choice for those traveling with children. The staff's warm and welcoming attitude towards families enhances the overall experience and the clean, spacious family rooms add to the comfort. Many guests appreciated the ample space in the family rooms, finding them well-suited for a family of four. The hotel is also in a prime location with plenty of nearby restaurants, providing added convenience for families.

The presence of art produced by local school children adds a charming, community-oriented touch to the environment. Guests noted the ease with which the hotel attended to their needs, such as quickly reconfiguring bed arrangements when requested.

While the family rooms offer ample space and comfort, there are some limitations mainly revolving around the lack of specific activities or facilities for children within the hotel. Additionally, children are not allowed in the pub area after 8:00 pm, which may necessitate some planning for evening activities.

Despite these minor setbacks, the overall positive experiences resonate with many guests, leading them to choose the hotel for future stays. For travelers seeking a family-friendly atmosphere with clean, spacious accommodations, Thomas Ingoldsby Wetherspoon remains a solid option.

4 Star
Located in a central area, Thomas Ingoldsby Wetherspoon impresses many guests with its fantastic value for money and high standard of cleanliness. The staff consistently receive praise for their exceptional and above-and-beyond customer service, contributing to a great overall experience. Visitors highlight the quality and comfort of the rooms, some stating they could easily be mistaken for five-star accommodations, ensuring a very comfortable stay. The building itself is described as lovely, adding to the charm of the hotel. While a few reviews mention that the hotel falls short of a four-star rating, the general consensus is positive with comments on the affordability and excellent location solidifying its appeal as a great choice for travelers.

Accessible
Thomas Ingoldsby Wetherspoon offers a commendable experience for guests with disabilities, especially regarding their accessible accommodations and friendly service. The hotel features spacious and well-appointed accessible rooms, ensuring that guests with additional needs feel comfortable and at ease. The accessible bathrooms are noted for their size and suitability for wheelchair users.

The hotel is advantageously located near key spots like the Cathedral and the National Express coach station, making it convenient for guests to explore the city center with ease. The accessible structure and easy walk to shops and restaurants further enhance the stay for those with mobility concerns.

Staff members are highlighted for their politeness and attentiveness, adding to the positive experience. For guests needing alternative access, a side entrance bypasses the pub's ground floor, which can sometimes be crowded. A lift is available for convenience, although waits can be lengthy during peak times.

While most accessibility aspects are praised, a few areas could be improved. Some rooms lack proper windows and there are occasional issues getting to accessible rooms due to steps. Parking nearby is a challenge, making it less ideal for those driving in.

Overall, Thomas Ingoldsby Wetherspoon is strategically situated and well-equipped to handle the needs of guests with disabilities, ensuring a pleasant and hassle-free stay.


No, Thomas Ingoldsby Wetherspoon doesn't have any pool.

No, a spa isn't available at Thomas Ingoldsby Wetherspoon.

No, Thomas Ingoldsby Wetherspoon doesn't allow dogs.

No, parking facilities aren't available at Thomas Ingoldsby Wetherspoon.

No, Thomas Ingoldsby Wetherspoon doesn't have a gym.

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