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Summary of reviewsIlha Morena Praia Hotel by Concavus is notably situated in a picturesque setting surrounded by lush greenery and local wildlife, offering a serene escape with well-maintained and beautiful outdoor areas. Despite being farther from the beach and city center than some guests expected, its proximity to essential services and commercial areas provides convenience for visitors. Parking accessibility further adds to its appeal for those with vehicles.
The hotel's breakfast receives high praise for its variety and quality, featuring an array of fresh breads, cakes, fruits and juices, often described as delicious and abundant. The attentive and polite staff enhance the breakfast experience, making it a standout feature of the hotel. Dinner experiences, however, are mixed with some guests appreciating the delicious and varied offerings, while others point to high prices and occasional quality inconsistencies.
Rooms at Ilha Morena Praia Hotel by Concavus vary significantly in quality. Positive feedback highlights spacious and airy accommodations, but frequent critiques call attention to issues like musty odors, mold, outdated furnishings and maintenance needs. Cleanliness is inconsistent with some praising clean public areas and well-kept pools, while others report dirty rooms, moldy smells and insufficient housekeeping.
Guests consistently commend the hotel staff for their friendliness, professionalism and attentiveness. The animation team and housekeeping receive special mentions for their dedication and enthusiasm, contributing to a welcoming atmosphere. However, occasional reports of unprofessional behavior and long check-in times are noted.
The hotel's Wi-Fi is a significant drawback with many guests experiencing weak or non-functional internet in most rooms and common areas. This lack of reliable connectivity is a common point of dissatisfaction.
On a brighter note, the hotel’s pool facilities are a major highlight, praised for cleanliness, variety and family-friendly environments. Multiple pools, including heated options and a water slide, provide ample entertainment for children and relaxation for adults, although some guests find the pool hours limiting.
Tennis courts at the hotel are generally well-maintained and offer a good experience despite some outdated accessories and occasional maintenance closures. These, along with other sports facilities, add to the hotel’s diverse activity options.
Ilha Morena Praia Hotel by Concavus is especially well-regarded as a family-friendly destination, offering numerous activities and amenities for children. Spacious accommodations, safe environments and engaging entertainment ensure that families enjoy a delightful stay.
In summary, while Ilha Morena Praia Hotel by Concavus excels in its serene location, excellent breakfast, friendly staff, family-oriented facilities and enjoyable pools, it faces challenges regarding room maintenance, cleanliness and Wi-Fi connectivity. Focusing on these areas for improvement could significantly enhance the overall guest experience. Show more
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Categories
Family Friendly Hotel
This hotel has an aquatic park with five pools. It is a family hotel.
Hotel with Swimming Pool
This hotel features an aquatic park with five pools, providing extensive options for guests seeking diverse pool experiences.
Outdoor Pool
Accessible Hotel
This hotel offers accessibility features for disabled persons, ensuring a more comfortable stay.
3-Star Hotel
This hotel features an aquatic park with multiple swimming pools and a waterslide, offering recreational activities suitable for families. It includes a restaurant, free Wi-Fi, tennis courts, and a fitness center.
Hotel with Outdoor Pool
This hotel features an outdoor swimming pool and an aqua park, offering a fun and engaging water experience. It also includes a spa lounge and billiards room for additional recreation.
Hotel with Tennis Courts
Room Types
Standard VillaThe air-conditioned villa has 1 bedroom and 1 bathroom with a shower. Boasting a balcony with garden views, this villa also offers a minibar and a flat-screen TV. The unit has 2 beds.
Deluxe ApartmentThe air-conditioned apartment has 1 bedroom and 1 bathroom with a shower. Boasting a balcony with garden views, this apartment also offers a minibar and a flat-screen TV. The unit has 3 beds.
Bungalow Superior The air-conditioned bungalow has 1 bedroom and 1 bathroom with a shower. The bungalow offers a flat-screen TV, a minibar, a wardrobe, a tiled floor as well as garden views. The unit has 3 beds.
Standard ApartmentThe air-conditioned apartment has 1 bedroom and 1 bathroom with a shower. The apartment features a minibar, a wardrobe, a tiled floor, a flat-screen TV, as well as garden views. The unit has 3 beds.
Superior BungalowThe air-conditioned bungalow has 1 bedroom and 1 bathroom with a shower. The bungalow features a minibar, a wardrobe, a tiled floor, a flat-screen TV, as well as garden views. The unit has 4 beds.
Deluxe ApartmentThe air-conditioned apartment has 1 bedroom and 1 bathroom with a shower. Boasting a balcony with garden views, this apartment also features a minibar and a flat-screen TV. The unit has 2 beds.
Guest Reviews
7.7
Good
Location
Ilha Morena Praia Hotel by Concavus boasts a location that many guests find quite appealing, situated in a picturesque setting surrounded by lush greenery, nature and local wildlife. Reviews frequently highlight its beautiful, well-maintained and serene outdoor areas, which offer a sense of tranquility and peacefulness. The hotel is conveniently close to local amenities such as markets, bakeries, pharmacies and restaurants, making it easy to access essential services and food options.
Many guests also appreciate the convenience of parking and the overall accessibility of the location. The hotel’s proximity to Caraguatatuba's main thoroughfares and easy access to nearby commercial areas add a layer of convenience for visitors. The well-wooded and clean premises enhance the natural beauty of the place with some guests enjoying the sight of local birds and other wildlife from their rooms.
However, there is a notable caveat regarding the hotel's distance from the beach and the city center. A number of guests pointed out that the beach is farther than advertised, requiring a drive of about 15 minutes and some feel a bit isolated or inconvenienced by this. The distance from central areas and popular beaches can make guests feel somewhat confined to the hotel grounds, unless they have access to a car.
Despite the occasional critique about its remoteness and the varied conditions of certain amenities, the location is generally well-received for those seeking a peaceful retreat amid nature without being completely cut off from essential services and leisure activities.
Breakfast
Ilha Morena Praia Hotel by Concavus consistently impresses guests with its breakfast offerings, which frequently receive high praise. Many reviews highlight the variety and abundance of options available, including a wide selection of breads, cakes, fruits, juices and even special treats like chocolate cake on Mother's Day. Guests appreciate the freshness and quality of the food, often describing the breakfast as delicious, well-served and plentiful. The breakfast is cited as a standout feature of the hotel with some guests even rating it as perfect and exceptional.
Despite these accolades, a few guests mentioned concerns about cleanliness and limited variety on some occasions, indicating there is room for improvement. Nevertheless, the positive feedback overwhelmingly outweighs the negatives, emphasizing the great value and enjoyable culinary experience provided each morning. The attentive and polite staff, combined with a cozy environment, further enhance the overall breakfast experience at Ilha Morena Praia Hotel by Concavus.
Overall, for guests seeking a comprehensive and delightful breakfast to start their day, this hotel seems to meet and often exceed expectations, making it a highly recommended choice for travelers.
Dinner
The dinner experience at Ilha Morena Praia Hotel by Concavus receives mixed reviews from guests. Many highlight the delicious food offerings and the variety available, especially praising the delightful and well-prepared dinners at the hotel's restaurant. The self-service buffet, featuring various salad and protein options, stands out as a notable offering.
However, several guests also voice concerns over high prices, particularly for lunch and dinner, which they feel do not always match the quality of the food. Some find the meal options limited and suggest that including more choices or even offering full board could enhance the dining experience. There are mentions of the food being wonderful, but also reports of occasional issues like unseasoned dishes and even spoiled meat, indicating inconsistency in quality.
Despite these mixed experiences, many appreciate the attentive and helpful staff service, alongside the availability of all-you-can-eat options for lunch and dinner at fair prices. In summary, while there are areas for improvement, many guests enjoy the food and find the overall dining experience satisfying.
Rooms
Ilha Morena Praia Hotel by Concavus offers a diverse range of accommodations, but the quality of rooms varies significantly. On a positive note, many guests appreciate the spaciousness and cleanliness of certain rooms and bungalows, describing them as comfortable and airy. The hotel grounds are visually appealing with a beautiful exterior area and a sizable pool that's well-maintained.
However, frequent feedback highlights the need for significant updates and maintenance across the hotel’s rooms. Common concerns include musty odors, mold presence and outdated furnishings. Some rooms suffer from poor ventilation and issues with air conditioning, while others display signs of wear with broken or old fixtures, such as rusty mini-fridges and noisy, inefficient AC units.
The cleanliness is inconsistent with some guests encountering dirty rooms, worn-out linens and even insect infestations. In-room amenities are minimal and sometimes not functioning correctly, including television sets with limited or problematic channels. The bathrooms often lack basic conveniences like towel racks and soap holders and are frequently reported as small and in need of renovation.
Customer service experiences vary, but many guests note long wait times for check-in and occasional lack of room cleaning during their stay. Some reviews also mention structural concerns, such as poor room layouts and noisy environments due to thin walls or external lighting.
Overall, while Ilha Morena Praia Hotel by Concavus has some redeeming qualities like spacious rooms and good cleanliness in certain areas, the recurring issues with outdated facilities, maintenance and inconsistent housekeeping significantly detract from the overall guest experience.
Beds
The reviews of the beds at Ilha Morena Praia Hotel by Concavus present a mixed picture with significant room for improvement. On the positive side, several guests appreciated the comfort of some beds and praised the cleanliness and coziness. A few reviews mentioned comfortable and clean bedding with some guests noting the friendly staff in connection to their overall experience at the hotel.
However, many guests highlighted numerous issues concerning the mattresses and linens. Complaints about very old and uncomfortable mattresses were prevalent with guests describing them as hard, soft to the point of discomfort or even fragile and concrete-like. The term spring mattress recurred frequently, often associated with discomfort. There were also multiple mentions of pillows having a strong smell of mold and being of poor quality, along with limited extra bedding when requested.
Bed linens were another area of dissatisfaction with adjectives such as terrible, old and badly stained frequently used. Some guests reported incidents of wet bedding and linens that smelled like mold. The overall consensus is that the beds and associated linens are in dire need of replacement and improvement to meet basic comfort expectations for guests. While some found the beds acceptable or even comfortable, the overriding sentiment leans towards the need for significant upgrades to ensure a more consistently pleasant stay.
Cleanliness
The cleanliness of Ilha Morena Praia Hotel by Concavus receives a mix of feedback from guests. Positive remarks highlight clean sheets, pillows and blankets and well-maintained public areas such as the pools and green spaces. Guests appreciate the spotlessly clean common areas with specific praise for the clean pools and a generally clean and pleasant environment. Several comments note detailed cleaning organized spaces and attentive housekeeping staff.
However, there are significant areas of concern. Guests frequently mention dirty tables, cutlery and rooms, along with issues such as moldy smells, worn-out towels and unclean air conditioning vents. The outdated accommodations and the lack of frequent or adequate room cleaning contribute to a sense of insufficient hygiene. Some rooms and bathroom facilities are described as dirty with mold and unpleasant odors being prevalent issues. Additionally, there are complaints about the cleanliness of the pool area and inconsistency in the upkeep of the hotel’s surroundings. Frequent maintenance issues such as broken fixtures and rusty mini-fridges also detract from the overall cleanliness experience.
In summary, while the hotel excels in maintaining its public spaces and pools, there is a noticeable lack of consistent cleanliness and maintenance within the rooms and specific facilities. Improvements in these areas could significantly enhance the overall guest experience.
Staff
The staff at Ilha Morena Praia Hotel by Concavus have garnered numerous positive remarks from guests with many highlighting their politeness, friendliness and attentiveness. Guests frequently describe the staff as well-trained and professional, contributing significantly to a pleasant and welcoming atmosphere throughout the hotel. Receptionists and porters receive special mentions for their helpfulness and courteous demeanor.
The animation team, in particular, stood out for their enthusiastic and engaging performances, adding an extra layer of enjoyment to the stay. Housekeeping also earned praise for their amiable and dedicated service. However, there were sporadic comments about specific instances of unprofessional or inattentive behavior, particularly at check-in and check-out and regarding the training level of some employees.
Overall, the hotel's team is characterized by their exceptional hospitality with many guests expressing high satisfaction with their interactions with staff. The hotel’s staff consistently strive to provide excellent service, making guests feel comfortable and well-cared for during their stay.
Wi-Fi
Guests staying at Ilha Morena Praia Hotel by Concavus have repeatedly mentioned issues with the hotel's Wi-Fi. The consensus is that the Wi-Fi signal does not reach most rooms and accommodations, leading to a lack of internet availability in these areas. While the Wi-Fi in the common areas such as the reception and hallways might be more stable, it remains unreliable overall with many guests finding it weak or non-functional even in these zones.
Although some pockets within the property might experience a stronger signal, the general guest experience indicates that Wi-Fi coverage is insufficient. The lack of routers near the rooms has been highlighted as a contributing factor to the weak and unstable connection. Even when a signal is available, it is often described as very weak or intermittent, making it difficult for guests to stay connected during their stay at the hotel. Wi-Fi passwords were also reported to be inconsistently provided to guests.
Overall, while the common areas might provide some Wi-Fi access, the lack of a consistent and strong internet connection in the guest rooms and various parts of the property remains a significant drawback for guests who rely on internet connectivity during their travels.
Pool
Ilha Morena Praia Hotel by Concavus garners considerable positive feedback regarding its pool facilities, which are described as well-maintained, clean and highly enjoyable. Guests appreciate the multiple pools available, including heated options, making it great for both relaxation and family activities. The water slide and various pools offer ample fun, especially for children, adding to the hotel's appeal as a family-friendly destination. Reviewers have highlighted that the pools are spacious and the water is well-treated, ensuring a pleasant swimming experience.
However, some areas for improvement have been noted. The pool hours are a recurrent issue with many guests finding the 5 PM closing time inconvenient. Additionally, certain maintenance aspects such as loose flooring and chipped edges have been mentioned, though these do not seem to significantly detract from the overall positive experience. The poolside amenities, such as the pool bar, also received mixed reviews concerning cleanliness and operational hours.
Despite these drawbacks, the hotel's pool area remains a strong point, praised for its cleanliness, variety and family-friendly environment. The spacious grounds and multiple attractions, including the water slide and paddle boats, contribute to an enjoyable and entertaining stay. Overall, Ilha Morena Praia Hotel by Concavus's pools are a major highlight, offering a vibrant and fun atmosphere for guests of all ages.
Tennis
Ilha Morena Praia Hotel by Concavus features well-maintained tennis courts that guests generally find satisfactory for a good game. Although some accessories, like rackets, are noted to be old and some state the courts are cracked, they still manage to serve their purpose. The hotel charges extra fees for tennis and other games. Occasionally, the courts may be unavailable due to maintenance tasks such as cleaning and painting. Apart from tennis, the hotel also offers other sports facilities, including soccer fields and children's programs, although there are mentions of outdated amenities like pool chairs and arcade machines.
Family
Ilha Morena Praia Hotel by Concavus earns high praise as an ideal destination for families, offering a broad range of amenities and activities that cater specifically to children. The family-friendly atmosphere is consistently highlighted with guests noting the hotel’s safe and clean environment, plenty of green areas and excellent facilities. Numerous reviews commend the hotel's capacity to entertain children all day long, featuring playgrounds, pools, game rooms and a variety of recreational activities. The on-site entertainers are particularly popular, ensuring that kids remain engaged and delighted.
Guests emphasize the hotel’s suitability for family trips with spacious accommodations and top-notch family facilities. The dining experience also receives positive mention with meals that cater to families. The hotel's overall layout, featuring lots of outdoor space and proximity to the beach, adds to its appeal. Families repeatedly express a desire to return, often making it an annual tradition. This venue stands out as an excellent choice for a family vacation where both kids and adults can enjoy a relaxing and entertaining stay.
3 Star
Ilha Morena Praia Hotel by Concavus is positioned as a solid three-star option for travelers, featuring old but well-maintained facilities that deliver excellent value for money. Despite its simplicity and some areas in need of renovation, it offers a clean environment and neat rooms. While the accommodation could be more comfortable, especially considering the room size and price point, the cost-benefit ratio remains a significant highlight for many guests.
The hotel provides a no-frills experience with basic amenities and a fair level of cleanliness, which aligns well with its three-star rating. Though the property lacks luxury features like an elevator and has some aspects that could use maintenance, repeat visitors appreciate the affordable restaurant and overall affordability. Improvements in wait service speed and room comfort could enhance the experience even further.
Overall, Ilha Morena Praia Hotel by Concavus attracts guests who prioritize excellent service and value, intending to make another visit despite minor drawbacks like small room sizes and dated facilities.
Accessible
Ilha Morena Praia Hotel receives positive feedback for its general accessibility to guests with disabilities. The hotel features a good structure and an accessible location, making it easy for guests to navigate and enjoy their stay. All amenities are accessible and parking is straightforward with no reported issues. The restaurant is accessible without stairs, ensuring a hassle-free dining experience. Additionally, the hotel's infrastructure is praised as ideal for family outings. The beautiful landscape and easy access further enhance the overall experience for guests. However, some areas do need improvement, particularly in maintenance and event planning, to better cater to all guests.
Outdoor Pool
Ilha Morena Praia Hotel by Concavus offers a diverse and enjoyable pool experience that is widely praised by guests. With multiple outdoor pools, including a water park-style setting complete with a snack bar, there are ample options for relaxation and fun. These pools are described as clean, well-treated and very cozy, making them a great choice for both families and individuals looking to unwind. The pool area features five distinct pools and is set against a backdrop of beautiful natural scenery and extensive green areas.
Although the outdoor pools are not heated and have specific time restrictions such as being available until 5 PM and limited use durations, they remain a highlight for visitors. The infrastructure is attractive, though some guests noted that the pool area could benefit from updates. Despite occasional criticisms such as a dirty pool or the shared use of the facilities, the majority of feedback points to a positive and enjoyable experience with various leisure options ensuring that there’s something for everyone.
Dog Friendly
Ilha Morena Praia Hotel by Concavus is recognized for its dog-friendly facilities and services. The hotel accepts pets and offers pet-friendly rooms, making it a welcoming venue for those traveling with their furry friends. Guests have noted that bringing along pets incurs an additional fee, ensuring proper accommodations and services are in place. Despite some mentions of pets not being allowed in certain areas, the overall consensus highlights the hotel's pet-friendly nature with several guests bringing their pets along for their stay. The presence of a resident pet cat also adds to the hotel's inviting atmosphere for animal lovers.
Yes, Ilha Morena Praia Hotel by Concavus has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Ilha Morena Praia Hotel by Concavus.
No, Ilha Morena Praia Hotel by Concavus doesn't allow dogs.
No, parking facilities aren't available at Ilha Morena Praia Hotel by Concavus.
No, Ilha Morena Praia Hotel by Concavus doesn't have a gym.