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Summary of reviewsThe ibis budget Carcassonne La Cité stands out as a well-located and budget-friendly option for travelers looking to explore the historic medieval city of Carcassonne. The hotel is conveniently positioned about 15-20 minutes on foot from La Cité fortress, offering easy access to major sights, shops and restaurants. Despite its proximity to a main road, guests found the area to be generally quiet with the bonus of free parking adding significant value.
The breakfast experience at the hotel is highly praised for its varied and plentiful buffet, featuring both sweet and savory options. Guests find the breakfast to be excellent value for money, although the small and often crowded breakfast room is noted as a drawback. The lack of an on-site dinner venue and limited nearby dining options present some inconvenience, particularly after a long day of sightseeing.
Rooms are frequently highlighted for their cleanliness and modern amenities, though they are often described as small and occasionally dimly lit. Despite their size, the practicality and comfort of the rooms make them a suitable choice for short stays. The meticulous cleaning standards extend to all areas of the hotel, leaving guests with a positive impression of the overall cleanliness.
A standout feature of ibis budget Carcassonne La Cité is its exceptional staff. Known for their friendliness and helpfulness, the team is often commended for going above and beyond to assist guests. Staff members, including the highlighted receptionist Roman, ensure a welcoming and professional atmosphere, contributing significantly to the positive overall experience at the hotel.
The free wifi service is generally satisfactory, meeting the basic needs of most travelers, despite occasional stability issues. The hotel's parking facilities receive high praise for being free, spacious and secure, offering peace of mind to guests arriving by car.
For families, the hotel offers adaptable room options, including cribs and bunk beds, although the self-service bed setup may be seen as a minor inconvenience. The family-friendly atmosphere, combined with the ease of accommodating children at breakfast, makes it a good choice for budget-conscious families on short stays.
The beds are widely regarded as clean and comfortable, contributing to a pleasant sleeping experience, although there are occasional mentions of hard or worn-out mattresses and soft pillows. Dog owners will find the hotel particularly accommodating with dog-friendly facilities and policies that ensure a welcoming environment for pets.
Overall, ibis budget Carcassonne La Cité offers excellent value for money with its prime location, cleanliness and commendable staff, making it a practical choice for those seeking budget-friendly accommodation in Carcassonne. Show more
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Categories
Dog Friendly Hotel
This hotel welcomes pets. The location provides easy access to attractions for guests and their dogs.
Cheap Hotel
This hotel provides affordable accommodation with practical amenities. It is ideally located for exploring the city, offering a convenient base for budget-conscious travelers.
Hotel with Parking
Room Types
Double RoomThis air-conditioned double room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 1 bed.
Standard Twin RoomThis air-conditioned twin room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 2 beds.
Triple Room with One Double Bed and One Bunk BedThe unit offers 1 bed.
Guest Reviews
7.8
Good
Location
The ibis budget Carcassonne La Cité offers a convenient and well-positioned base for exploring the historic medieval city of Carcassonne. Located approximately 15 to 20 minutes on foot from the iconic La Cité fortress, the hotel is close enough to make reaching the castle and city center manageable without the need for a car. Many visitors appreciated the ease of access to major sights with proximity to the castle ranked as one of the hotel's best features. Additionally, the hotel is near various shops, restaurants and amenities, making it a practical choice for short stays. Despite being situated on the outskirts and close to a main road, the area was generally quiet and accessible. Guests also praised the free parking and the overall comfort, emphasizing the quality-price ratio and cleanliness. While some found the location a bit less central, overall, the strategic positioning and ease of access made it a great option for budget travelers looking to explore Carcassonne on foot.
Breakfast
Reviews of the breakfast at ibis budget Carcassonne La Cité are predominantly positive with guests appreciating the varied and plentiful options available. The buffet offers a good mix of sweet and savory items, including pastries, cheeses and plant-based milk and coffee, which many find generous and satisfying. A significant number of guests noted that the breakfast provided excellent value for money, especially when included in the room rate. It's frequently described as hearty, delicious and well-stocked.
However, the size of the breakfast room often draws criticism. Many reviews mention it being cramped and inadequate to accommodate the number of guests, leading to crowding and long waits. Some guests recommend eating early or late to avoid the rush. Despite these spatial issues, the quality and variety of the breakfast seem to outweigh the discomfort for most guests.
Overall, while the breakfast space could use improvement, the quality, variety and value of the offerings leave a positive impression.
Dinner
Dinner options at ibis budget Carcassonne La Cité are quite limited. Guests have noted the absence of an on-site restaurant, leading to the need for a car to access dining facilities. Additionally, nearby dining options are scarce, often leaving visitors without many choices within walking distance. The small dining area and long queues during dinner further add to the inconvenience. Some guests have mentioned that the location's lack of evening meal options can be a downside, particularly after a long day exploring the Cité. While the hotel may provide machines with hot soup, this does not replace the experience of a real cafeteria.
Rooms
Overall, the guest reviews for ibis budget Carcassonne La Cité highlight the cleanliness and comfort of the rooms as major positives. The rooms are frequently described as very clean, well-maintained and renovated with practical amenities. Bathrooms in particular receive praise for being modern, spacious and clean. However, room size is a recurring concern; many guests find the rooms to be very small, cramped and dimly lit. Despite the limited space, the rooms are often deemed functional and suitable for short stays or budget-conscious travelers.
There are mentions of functional and efficient room layouts, complete with comfortable beds and basic necessities. Modern décor is appreciated in some rooms, while others comment on dated or grim color schemes. Some rooms face noise issues, either from the street or poor soundproofing, affecting the overall sleep quality.
A few remarks touch on minor inconveniences like the absence of certain amenities—wardrobes, larger towels or hairdryers. Additionally, some reviews report issues such as unpleasant odors and maintenance needs in specific rooms. Despite this, guests typically find the accommodation satisfactory for one or two-night stays with positive aspects outweighing the negatives for a budget hotel.
Beds
The beds at ibis budget Carcassonne La Cité receive largely positive feedback from reviews, highlighting their cleanliness and comfort. Most guests find the beds very comfortable with phrases like "very comfortable bed," "beds clean, comfortable," and "excellent bed" appearing frequently. Many appreciate the spaciousness of the double beds, often remarked as "large and comfortable" and "spacious and very comfortable." The bedding itself is also well-regarded, noted for being clean, comfortable and of good quality. However, there are occasional mentions of the mattresses being too hard or worn out with some guests not finding them comfortable at all. Issues with pillow softness and the need to prepare the top bunk bed also arise, yet these seem to be less frequent concerns. Overall, the beds and bedding generally contribute to a pleasant sleeping experience at this budget-friendly hotel.
Cleanliness
The ibis budget Carcassonne La Cité consistently receives high praise for its cleanliness. Guests frequently highlight the spotless condition of the rooms, bathrooms and communal areas. The hotel maintains a modern and well-maintained appearance, contributing to an overall sense of comfort and order. Cleaning is thorough with rooms being cleaned daily and towels changed regularly, ensuring a fresh environment for every guest. While most reviewers find the cleanliness impeccable, a few isolated reports mention areas that require more attention, such as dusty or musty odors and occasional issues with bathroom hygiene. Despite these minor drawbacks, the majority of visitors are satisfied with the meticulous level of cleanliness, describing the hotel as clean, bright and welcoming. Staff friendliness and professionalism in maintaining the establishment are also appreciated, enhancing the overall positive experience.
Staff
The ibis budget Carcassonne La Cité is frequently praised for its exceptional staff, who are described as friendly, helpful and always willing to go above and beyond for guests. Visitors often highlight the warm and professional welcome they receive upon arrival with many noting the staff's ability to speak multiple languages, including English and Spanish.
Receptionist Roman and other team members are singled out for being particularly super helpful and attentive, ensuring that guests' needs are met swiftly and efficiently. The reception team, present at all hours, is commended for their availability and listening to guests, offering comprehensive directions and local recommendations and even providing maps for ease of exploring the city.
The hotel's staff is also noted for their kindness and positive demeanor, creating a pleasant atmosphere for guests throughout their stay. The dedication and professionalism of the team shine through in their interactions, making visitors feel welcome and appreciated. Smiling, polite and attentive, the staff's treatment is described as exceptional, contributing significantly to the overall positive experience at the hotel.
Despite a few minor complaints regarding the occasional rotating staff or varied language proficiency, the unanimity on the staff's friendly and efficient service is clear. Guests frequently express their satisfaction with the excellent customer service, noting the hardworking and helpful nature of the entire team, from the cleaning staff to the night guard.
Ultimately, the consensus among guests is that the welcoming and attentive staff at ibis budget Carcassonne La Cité play a crucial role in ensuring a comfortable and enjoyable stay, surpassing expectations and making them highly likely to return.
Wi-Fi
At the ibis budget Carcassonne La Cité, guests generally found the wifi service to be satisfactory. Many highlighted the benefit of free wifi, which adds significant value to the stay. Sentiments about the speed and reliability of the connection were mixed; some guests enjoyed fast and very good wifi, while others experienced unstable connections or found it wasn't working at all. Overall, the free wifi was functional and worked well for the majority of guests. However, the absence of a USB connection on the TV was a minor drawback noted by some. Despite occasional issues, the wifi service met the basic needs of most travelers.
Parking
Ibis Budget Carcassonne La Cité offers an impressively accommodating parking experience for its guests. The parking services are overwhelmingly praised for being free, spacious and convenient. Guests appreciate the secure nature of the parking with security measures such as cameras and closed gates ensuring peace of mind. The availability of parking directly at the hotel and the ease of finding a spot are frequently highlighted, making it convenient for guests arriving by car.
In terms of accessibility, the large parking lot is easy to navigate and offers plenty of space with options for both enclosed and street parking. The private parking facilities are particularly valued with the added benefit of security codes and surveillance monitoring enhancing the sense of safety. Overall, the parking amenities at this hotel are reliable, well-maintained and add to the convenience of staying close to the medieval city of Carcassonne.
Family
The ibis budget Carcassonne La Cité offers a range of facilities that accommodate families with children, making it a convenient choice for those traveling with kids. The rooms are adaptable, allowing space for up to three people and providing options such as cribs and bunk beds for children. However, some guests noted that they had to make the beds themselves upon arrival, which could be seen as a minor inconvenience. Despite this, the hotel maintains a pleasant and family-friendly atmosphere with comfortable bedding and a cozy environment.
Breakfast can accommodate larger families at a single table, though some guests were surprised by the extra cost for children under 12. The overall value for money is frequently praised, making it an ideal option for budget-conscious families. The hotel is particularly suitable for short stays of one or two nights and many guests felt very comfortable during their visits.
The ibis budget Carcassonne La Cité is especially recommended for smaller families, as the room configurations are best suited for two adults and one child. It is also noted as being family-friendly with reduced noise levels, contributing to a relaxing stay. Despite minor issues with mobility access and the self-service bed setup, the overall sentiment is positive, highlighting the hotel as a great value for families seeking a pleasant and straightforward accommodation in Carcassonne.
Dog Friendly
ibis budget Carcassonne La Cité has garnered overwhelmingly positive reviews for its dog-friendly facilities, services and policies. The hotel ensures that pets are welcome, both in room and in common areas, creating a genuinely dog-friendly environment. Guests commend the establishment's pet acceptance, which includes dogs being allowed with ease. The pet service is frequently highlighted as great and amazing, ensuring both pets and owners feel comfortable. Notably, there's a small fee of 5€ for bringing a dog, which many found reasonable, reflecting the hotel's dedication to inclusivity for furry friends. This pet-friendly hotel clearly makes it convenient for travelers to bring their pets along, enhancing the hotel’s appeal to pet owners.
No, ibis budget Carcassonne La Cité doesn't have any pool.
No, a spa isn't available at ibis budget Carcassonne La Cité.
Yes, ibis budget Carcassonne La Cité welcomes dogs.
Yes, parking facilities are available at ibis budget Carcassonne La Cité.
No, ibis budget Carcassonne La Cité doesn't have a gym.