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Hilton Cardiff is a luxurious hotel that is located right across from the Cardiff Castle and in close proximity to the city centre, the Millenium Stadium and St. David's shopping centre. Ideal for all kinds of travellers, this hotel features elegantly appointed and tastefully decorated rooms, excellent dining options and a plethora of amenities and facilities that will make every guest thoroughly enjoy their stay in the Welsh capital.
Summary of reviewsThe Hilton Cardiff is a great choice for those looking for a central location to explore the city on foot. Guests have raved about the hotel's excellent location, which is within walking distance of many of Cardiff's iconic landmarks. The breakfast experience is exceptional with ample selection and attentive staff. The rooms are spacious and comfortable, although some guests noted that they were in need of refurbishment. The level of cleanliness throughout the hotel was impressive, although some areas could benefit from a deep clean. The staff are friendly and helpful with many guests praising their courteous and thoughtful service. The spa and pool facilities received mixed reviews with some guests enjoying them while others were disappointed with the state of the facilities. Parking is a mixed bag with some guests finding it limited and expensive. The beds are generally comfortable, although some guests experienced hard and uncomfortable beds. Overall, the Hilton Cardiff is a comfortable hotel with a great location and friendly staff.
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Hilton Cardiff is home to Schmoo in the City, a tranquil spa offering an array of rejuvenating treatments in the heart of the Welsh Capital. Nestled within the Hilton Cardiff hotel, guests can indulge in massages, facials, body wraps, hand and foot treatments, and more. All products used are natural, organic and responsibly sourced for the best results. Professional therapists, or Schmooziers, are available to provide expert skincare advice and answer any questions guests may have. Schmoo in the City offers a range of bespoke treatments, including a body massage, organic facial, back tonic, pregnancy hour, back, face & scalp treatment, and more. The spa also offers 30 minute treatments like a Schmoo massage, firming eye treatment, organic facial and head start. Browse through their range of indulgent skincare products to take a piece of Schmoo back home with you.
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About Hilton Cardiff
Guest Reviews
The Hilton Cardiff is ideally located for those who want to explore the city on foot. Situated in a central location, the hotel is within walking distance of many of Cardiff's iconic landmarks including Cardiff Castle and the city centre. Guests have raved about the hotel's excellent location, which is perfect for those who want easy access to shops, restaurants and the theatre. Visitors can enjoy a good view of Cardiff Castle from some of the hotel rooms. Despite being in the heart of the city, the Hilton Cardiff is on the side of the hotel away from the noisy street on one side, meaning peace and quiet during your stay. The hotel is well situated for all visitors' plans in Cardiff and is a great base for exploring the city. Whether you're visiting for leisure or business, the Hilton Cardiff's convenient location has plenty to offer.
Guests of the Hilton Cardiff can expect an exceptional breakfast experience during their stay. With ample selection, including full English breakfasts, fresh fruit and yoghurts and an array of cakes, there is something for everyone. The attentive staff members at the breakfast service are friendly and welcoming, ensuring a pleasant start to the day. Although there may not be many vegan options for breakfast available, the breakfast choices are still excellent with a brilliant buffet layout. Guests can expect above-average food quality with bacon being particularly noteworthy. Occasionally, guests may encounter lukewarm or cold food on presentation, but overall, the breakfast meets the usual standard guests expect from a 4-star hotel. The only suggestion may be to include a live cooking station for omelettes or to revise the basic food presentation. All in all, Hilton Cardiff is a great choice for a fabulous breakfast experience.
The Hilton Cardiff offers spacious and comfortable rooms with some guests finding them larger than expected. Although some guests noted that the rooms were in need of a refurbishment, others praised the ongoing renovations that have resulted in well-equipped and newly refurbished rooms. The cleanliness of the rooms was generally satisfactory, though some guests found the cleaning to be sub-standard. While some guests found the beds and pillows comfortable, others found them uncomfortable and a few noted issues with amenities such as cracked cups and broken hair dryers. Bathrooms were generally clean and of a good size with some equipped with a wet room or separate shower and bath. Room temperature controls received positive feedback from guests. Overall, the Hilton Cardiff offers a good-sized and clean room for a comfortable stay.
The Hilton Cardiff offers guests a comfortable stay in the heart of the city. Reviews from previous guests rave about the great beds that provide a comfy night's sleep. Some guests experienced hard and uncomfortable beds, but overall, the beds were described as comfortable. The hotel also provides charging points next to the beds for added convenience. Some guests noted that the double bed was actually two single beds pushed together, which could be uncomfortable if they moved apart during the night. Despite some mixed reviews, the Hilton Cardiff is still a comfortable hotel for a restful night's sleep.
Guests who stayed at the Hilton Cardiff were impressed with the level of cleanliness throughout the hotel. Many noted that the rooms, facilities and breakfast were all good and perfectly clean. The spa area and bathroom were described as very clean and well looked after, although there were some complaints about dirty changing rooms and toilets by reception. Some guests also noticed marks and stains along the walls and dirty glasses left throughout the hallways. However, overall, the hotel was described as spotless and lovely and clean with only rough edges in some areas. Guests recommended a deep clean of the public areas and the lifts, which were reportedly horribly dirty. Despite some complaints about the cleaning service, many guests were satisfied with the standard of cleanliness and the warm atmosphere of the hotel.
Guests rave about the customer service at the Hilton Cardiff with multiple reviews praising the friendly and helpful staff. The reception staff are repeatedly mentioned as being excellent, efficient and attentive. Kerry, in particular, is singled out for her courteous and thoughtful service. The breakfast team is also mentioned along with bar staff who are commended for their excellent service. There were a few negative reviews, however, the majority of feedback was overwhelmingly positive with guests commenting on the staff's friendliness and willingness to go above and beyond to make their stay enjoyable. The only downside mentioned by some guests was staff interaction regarding car parking, but this was not the norm. The location and atmosphere of the hotel were also praised, along with the polite and professional demeanor of the staff.
The Hilton Cardiff has a mixed bag of reviews about their spa. Some guests had a great time, while others were disappointed with the state of the facilities. The pool and jacuzzi were particularly remarked as lovely and clean, which helped guests to relax. However, some reviewers mentioned that the showers were cold and the changing rooms were dirty. Some guests were also let down by the spa's facilities with some of them being out of order. A few reviewers even suggested that the spa needs a complete renovation, as it appeared rundown and tired. Despite the negative feedback, the hotel's leisure facilities were praised by some, although the pool was noted to be dated and tired. If you're planning on staying at the Hilton Cardiff, it may be worth visiting their nearby spa which luckily remained open and unscathed by negative feedback.
The Hilton Cardiff hotel offers top-notch facilities for guests to unwind and relax during their stay. Guests have access to the lovely and clean pool and Jacuzzi, which helped many of them to relax. The pool offers easy access and is generally appreciated by those who used it. However, some guests mentioned that the swimming pool was crowded and others found it to be limited, old or "tired-looking." Some guests even noticed dirt and unpleasant conditions in the changing rooms. Despite the mixed responses, most travelers enjoyed using the pool and other health suite amenities, including saunas. While some wished for a warmer pool or Jacuzzi, others enjoyed the temperature. For guests who value convenient and easy access to pool facilities, the Hilton Cardiff may well meet their expectations.
Guests at the Hilton Cardiff have mixed reviews when it comes to parking. Some found the parking provision to be limited with a car park that is not connected to the hotel itself and others mentioning having to park a 10-minute walk away. While the location was seen as great, some found the parking to be expensive and not great overall. The hotel car park is available, but guests were often charged a fee of £25 per day. Some reviewers suggested the car park needed more attention and better directions, while others had a positive experience with easy and close parking. Valet parking is no longer available and some guests had negative interactions with staff over the car park fee. It seems that while parking can be a bit hit and miss, guests are generally satisfied with the hotel despite any issues with parking.
Yes, Hilton Cardiff has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Hilton Cardiff.
Yes, Hilton Cardiff welcomes dogs.
Yes, parking facilities are available at Hilton Cardiff.
Yes, Hilton Cardiff has a gym.
