'Altos' enjoys an excellent reputation for its central location, offering convenient access to the city's main attractions such as the pedestrian street, downtown area, park and square. Guests appreciate the ease of exploring the city without needing a car and are charmed by the hotel's beautiful surroundings. The location is highly valued for making the stay both practical and enjoyable.
The breakfast experience at Altos is predominantly positive with many guests praising it for being complete, delicious and healthy. There is a notable variety, including gluten-free options, although there are suggestions for more fruits and cold cuts. Occasionally, issues with breakfast setup timing and dining space have been highlighted but do not significantly detract from the overall satisfaction.
Dinner at the hotel's restaurant is also favorably reviewed with guests describing the food as delicious and the service as efficient. The quality and reasonable pricing of the dishes are appreciated, although some guests have mentioned the portion sizes and occasional temperature issues with the food.
Room experiences at Altos vary with positive feedback focusing on the spacious and comfortable accommodations, clean environments and nice views from some rooms. However, maintenance issues, cleanliness consistency and the lack of certain amenities are areas needing attention.
Cleanliness throughout the hotel receives mixed reviews. While many guests note very clean rooms and a quiet ambiance, there are concerns about specific areas like bathrooms and floors and general cleaning thoroughness. The hotel's infrastructure and cleaning services could benefit from improvements to provide a uniformly positive experience.
The staff at Altos are widely praised for their attentiveness, friendliness and warm hospitality, significantly enhancing the guest experience. Reception and restaurant staff receive special mentions for their excellent service, although there are rare instances of less satisfactory interactions.
The pool is appreciated for its beauty and sunny disposition, yet its small size and occasional cleanliness issues invite criticism. The pool remains a generally well-regarded feature despite its limitations.
Parking at Altos is a contentious issue with an on-site garage that fills up quickly and an inconvenient overflow lot 200 meters away. The limited and sometimes inconvenient parking options pose a challenge despite the availability being seen as a positive aspect.
The beds at Altos are commended for their comfort, adding to the overall room experience. While most guests find the beds super comfortable, a few have noted the need for updated mattresses.
In summary, Altos offers a highly appealing stay with its central location, attentive staff, comfortable beds and satisfying dining options. Some areas, such as cleanliness, maintenance and parking, present opportunities for improvement to enhance the overall guest experience.