Hotel in Santo Domingo, Dominican RepublicDominican Republic > Santo Domingo > Santo Domingo Norte
7.9
Good
From $91
$
+4
Info
Summary of reviews
Napolitano Hotel enjoys favorable feedback largely due to its prime location, making it a preferred choice for travelers. Nestled by the sea, it offers stunning ocean views and easy access to the historic center and the bustling Malecón. This central and convenient position enables guests to explore the city's attractions effortlessly. Visitors also praise the friendly and helpful staff and the inviting atmosphere of the hotel, further enhancing its appeal.
The breakfast experience at Napolitano Hotel is generally well-received. Guests often describe the breakfast as excellent, very good and delicious with a variety of sweet and savory options. The attentive and friendly breakfast staff contributes positively to the experience. While a few guests noted issues such as cold food or a decline in quality, the overall consensus is that breakfast is a significant highlight of staying at this hotel. The combination of a hearty breakfast and picturesque sea views amplifies the enjoyment for many guests.
Rooms at Napolitano Hotel receive mixed reviews. On the positive side, guests commend the spacious and comfortable rooms, particularly those with stunning views of the sea and the Malecón. Many find the beds exceptionally comfortable and the pool area is also appreciated. However, several areas require attention, such as a damp smell from the air conditioning, insufficient linens and noise from nearby nightclubs. Outdated facilities and maintenance issues in both rooms and common areas have been highlighted, indicating inconsistencies in room quality.
Cleanliness feedback is similarly mixed. Many guests mention the rooms' cleanliness and appreciate the general upkeep and friendly staff. However, concerns about worn-out and dirty hallway carpets, dampness and mold in certain rooms point to the need for renovations and better maintenance.
The hotel staff consistently earn high praise for their helpfulness, friendliness and attentiveness. Guests frequently mention the accommodating and professional nature of the employees with special mentions for the breakfast and reception staff. Personalized and thoughtful service from individuals like Daniel at Breakfast underscores the importance of the staff in creating a pleasant guest experience.
The pool area is another attractive feature, appreciated for its pleasant atmosphere and ocean views. The clean and well-maintained pool and terrace provide guests with a relaxing spot to unwind. Despite occasional issues like the pool being out of service or a broken ladder, the pool remains a favored amenity, enhancing the hotel's overall appeal.
Reviews of the beds evoke mixed feelings with some guests finding them very comfortable, while others report issues such as hard mattresses, discomfort and noise. Maintenance and cleanliness concerns, including stained sheets and mold in the shower, detract from the overall experience.
In summary, Napolitano Hotel's excellent location, pleasant breakfast experience and friendly staff stand out as major positives, while attention to room maintenance and cleanliness could further enhance guest satisfaction.
Resort in La Romana, Dominican RepublicDominican Republic > La Romana > La Romana
8.8
Excellent
From $235
$
+1
Info
Summary of reviews
Casa de Campo Resort & Villas is a celebrated retreat that harmoniously marries natural beauty with luxurious amenities, creating an enchanting and secure environment for its guests. Located amidst lush landscapes and with a beautiful beachfront, the resort offers a peaceful escape enhanced by excellent facilities such as a private golf cart for exploration, a fabulous beach club, and a picturesque pool area. The efficient check-in and checkout processes, along with the accommodating and friendly staff, contribute to a seamless guest experience, making the resort a historic landmark worth visiting despite its distance from the Punta Cana Airport.
The dining experience, particularly breakfast, is a highlight of the resort, offering a plethora of options accompanied by stunning ocean views. Guests often commend the quality and service provided by the attentive staff, though some note the need for more healthy choices and point out the additional costs for breakfast options outside of the buffet, which might not be included in the stay.
Rooms at Casa de Campo Resort & Villas are spacious and elegantly furnished, providing privacy and comfort with the added luxury of private pool areas in villas. Although some older rooms show signs of wear, the overall ambiance remains inviting, with renovated bathrooms and cozy beds adding to the charm. The accommodations are particularly favorable for golf enthusiasts, further enhancing their overall experience. While pricing may not align perfectly with the perceived value in some older sections, the beautiful interiors and exceptional service leave a lasting positive impression.
The resort’s staff is consistently recognized for their excellence, with guests praising the team for their friendly and efficient service. The personnel's kindness and professionalism are defining features of the hospitality experience at Casa de Campo, ensuring an immaculate stay. Specific staff members, including concierges and restaurant employees, are noted for their exemplary service, despite minor concerns regarding treatment disparities based on nationality. Overall, the dedication of the resort’s team in delivering top-notch service significantly enriches the guest experience, maintaining the resort's esteemed reputation.
Hotel in Sosua, Dominican RepublicDominican Republic > Puerto Plata > Sosua
7.9
Good
From $68
$
+2
Info
Summary of reviews
Piergiorgio Palace Hotel enjoys an exceptional location that strikes a perfect balance between tranquility and accessibility. Nestled on a quiet side street, it is just a short walk from the lively center of Sosua, making it convenient for guests to visit local bars, restaurants and beaches. The hotel’s cliffside position offers spectacular oceanfront views, particularly from its terraces and balconies, making it a picturesque spot for watching sunsets. Additionally, the historical architecture adds to its charm.
The breakfast experience at the hotel receives generally positive feedback. Many guests compliment the quality and variety of the buffet-style offerings, including fresh fruits, juices and coffee, which they found to be a delightful start to the day. In particular, the Dominican breakfast is well-received, often enjoyed along with the striking view of the beach. However, some guests felt that the variety could improve and noted occasional lapses in replenishing the food.
Dinner at the hotel garners praise for its food quality with many guests enjoying delicious meals served with beautiful views. Though some found the food at the bar and restaurant to be inconsistent and overpriced, the overall consensus is positive.
The rooms present a mixed picture. While they are spacious and offer beautiful sea views, many guests feel they are outdated and in need of renovation. Issues with broken furniture, hard beds and cleanliness detract from the overall comfort. Additionally, some amenities listed online, such as functioning TVs and safes, are sometimes missing or non-functional.
Cleanliness at the hotel also shows inconsistency. While some guests praise their clean rooms and the well-maintained environment, others report significant issues, including dirty rooms, bathrooms with bad odors and old, crusty towels. The aging property itself is noted to be in need of urgent restoration.
The hotel staff is frequently highlighted for their friendliness and attentiveness, contributing positively to the guest experience. Many reviews mention the helpful and welcoming nature of the staff, particularly at the reception. However, there are areas noted for improvement, including instances of inattentiveness and a need for further training.
The Wi-Fi service is generally strong and fast in specific areas like the dining room, yet it can be inconsistent with occasional connectivity issues and limited availability in guest rooms.
The pool area is well-maintained and praised for its cleanliness. Guests find it inviting and particularly suitable for children. Despite a few instances of unavailability due to maintenance, it remains a pleasant feature of the hotel.
While the hotel does not have direct beach access, it is conveniently close to Playa Sosua and Playa Alicia, allowing guests to easily enjoy the seaside.
Overall, Piergiorgio Palace Hotel offers breathtaking views and a prime location that appeal to many guests. However, it falls short of its advertised 4-star rating due to outdated rooms, inconsistent cleanliness and a need for renovation. The friendly staff and picturesque surroundings provide a welcoming environment, but there is evident potential for improvement in operational efficiency and overall maintenance.