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Summary of reviewsThe Holiday Inn Indianapolis North-Carmel by IHG stands out for its serene and picturesque setting, offering guests a peaceful retreat in a safe and clean environment. Its location, while somewhat distant from restaurants, is praised for contributing to a tranquil atmosphere. Visitors appreciate the cleanliness and maintenance of the well-appointed rooms, complemented by comfortable beds and a pleasant area surrounding the hotel. The staff plays a crucial role in enhancing the guest experience with their friendly and helpful service, consistently receiving high praise across various interactions.
Breakfast at the hotel is generally well-received, with guests commending the variety and quality of the offerings. The staff's welcoming demeanor further enriches the breakfast experience, despite some expressing a desire for more dietary options and complimentary meals. The hotel rooms receive mixed reviews but are largely appreciated for their spaciousness and cleanliness. Issues such as sagging mattresses and outdated decor are noted, yet the overall comfort provided through large bathrooms, hot showers, and well-maintained linens remains a strong point.
Cleanliness across the hotel—particularly in the rooms and pool area—receives positive feedback, with daily housekeeping ensuring a neat and tidy environment. Although some minor issues with bathroom venting and occasional lapses in expected cleanliness are mentioned, the hotel maintains a high standard.
The staff's dedication and friendliness are central to the hotel's appeal, significantly enhancing the guest experience. With efficient check-in processes, attentive housekeeping, and pleasant dining service, the staff contribute to a welcoming environment that encourages guests to return. Despite few communication challenges, the overall sentiment toward the staff underscores their essential role in the hotel's reputation and guests' enjoyment. Show more
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Categories
Hotel with Gym
Based on the provided information, this hotel is equipped with a gym facility.
Hotel with Indoor Pool
This hotel is featured in this list as it offers an indoor pool facility.
Guests seeking a hotel with a dedicated indoor swimming area will find this option available.
It provides a convenient space for swimming regardless of the weather.
Hotel near Golf Courses
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool Pool Lap Lanes
Business Hotel
Accessible Hotel
3-Star Hotel
Hotel with Pool Lap Lanes
Hotel with Heated Pool
Room Types
Standard King RoomBoasting free Wi-Fi and a 32-inch flat-screen TV with cable channels, this room is equipped with a refrigerator and a microwave.
Standard Double Room with Two Double BedsBoasting free Wi-Fi and a 32-inch flat-screen TV with cable channels, this room is equipped with a refrigerator and a microwave.
Standard RoomBed type preference cannot be guaranteed as it will be allocated upon arrival based on availability.
All rooms offer a flat-screen TV and free Wi-Fi, and come equipped with a microwave and a refrigerator.
One-Bedroom King Suite with Sofa BedOffering a separate living area with a sofa bed, this suite comes equipped with a 32-inch flat-screen TV and free Wi-Fi. A microwave and refrigerator are provided.
King Room with Mobility Accessible Shower - Non-SmokingThe double room provides a sofa. The unit offers 1 bed.
Double Room - Mobility Access with Roll-in ShowerThe double room offers air conditioning and heating. The unit has 1 bed.
Standard Queen Room with Two Queen Beds and Transfer Shower - Mobility AccessThe double room features air conditioning and heating. The unit has 2 beds.
Queen Room with Accessible Transfer Shower - Non-SmokingThe unit offers 1 bed.
One-Bedroom King SuiteThe unit offers 2 beds.
Premium King Room with Courtyard ViewThe unit offers 1 bed.
Premium Double Room with Two Double Beds and Courtyard ViewThe unit has 2 beds.
Guest Reviews
8.1
Very Good
Location
Nestled in a beautiful setting with a serene drive leading up to it, the Holiday Inn Indianapolis North-Carmel by IHG offers a peaceful retreat in a safe and clean environment. Guests appreciate the hotel’s excellent location, noting its proximity to their activities while highlighting its secluded and quiet atmosphere. Although it may be slightly farther from restaurants, this distance contributes to the tranquil and undisturbed surroundings, making it an ideal escape for those seeking quietude. Visitors also commend the hotel for its well-maintained rooms, comfortable beds, and cleanliness. The staff at the hotel consistently receive high praise for being helpful, friendly, and courteous, further enhancing the overall guest experience. Additionally, guests enjoy a great breakfast, solid parking options, and the overall pleasant area where the hotel is situated.
Breakfast
At the Holiday Inn Indianapolis North-Carmel by IHG, guests frequently commend the breakfast experience for its variety and quality. Many guests describe the breakfast as great or exceptional, appreciating the fresh and well-prepared options available each morning. The staff seems to play a significant role in enhancing the breakfast experience, receiving praise for their friendliness and helpfulness, which adds a welcoming atmosphere to the meal. While some visitors found the breakfast selection satisfying and especially appreciated its convenience, there are remarks about certain aspects that could be improved, such as better options for those with specific dietary preferences. Some guests express a desire for a complimentary breakfast option, noting that paid offerings can be misleading or at times did not meet expectations. Despite that, the breakfast generally receives positive feedback for catering to diverse tastes and for its excellent service.
Rooms
The rooms at Holiday Inn Indianapolis North-Carmel by IHG receive mixed feedback from guests. Many reviewers highlight the spaciousness and cleanliness of the rooms, along with the comfort of the beds and the beauty of the space. Guests appreciate the large bathrooms and the updated furniture in some rooms, along with hot showers and excellent water pressure. The presence of crisp, clean white sheets and soft, new white comforters adds to the positive experience for many.
However, some reviewers express dissatisfaction with certain aspects of their stay. Issues such as sagging mattresses, carpets with an unpleasant smell, and outdated decor are mentioned. A few guests found the beds to be too hard or uncomfortable and remarked on cleanliness not meeting expectations. The proximity to the highway is noted by some as a downside, with thick curtains that don't close completely allowing noise to intrude. Overall, there are both enjoyable and disappointing aspects to the accommodations that travelers should consider.
Cleanliness
The Holiday Inn Indianapolis North-Carmel by IHG generally receives positive feedback regarding its cleanliness. Guests appreciate the clean and well-maintained environment, particularly highlighting the rooms and pool area as being super clean. The pool is noted as a standout feature, described as very nice and clean. Additionally, rooms are reported to be cleaned daily, contributing to a sense of overall cleanliness. Despite some remarks about the bathrooms lacking venting and occasional less satisfactory cleanliness compared to expectations, guests frequently find the rooms to be both spacious and clean. The hotel is described as older and darker in style than anticipated, but it remains well-maintained and clean.
Staff
Holiday Inn Indianapolis North-Carmel offers a welcoming environment shaped largely by its dedicated staff. The team consistently earns praise for their friendly and helpful demeanor, contributing significantly to guests' positive experiences. Visitors often highlight interactions that elevate their stay from good to great, notably due to the staff's attentiveness and commitment to service.
Guests appreciate housekeeping services that ensure rooms are neatly maintained; beds are made, and essential amenities like towels, soap, shampoo, and conditioner are regularly refreshed. The front desk personnel are recognized for their efficiency and polite approach, facilitating a smooth check-in process.
In the dining areas, staff working breakfast and the hotel bar receive compliments for their friendly and pleasant service. There is a recurring appreciation for the excellent customer care provided, with many attributing their wish to return to the hotel primarily to the superb attention offered by the staff.
While feedback is overwhelmingly positive, there were isolated mentions of communication challenges. Nonetheless, the overall sentiment underscores a strong impression of an exceptional team contributing significantly to guests' enjoyment, likely making them pivotal in the hotel's appeal.
Yes, Holiday Inn Indianapolis North-Carmel by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Pool Lap Lanes.
No, a spa isn't available at Holiday Inn Indianapolis North-Carmel by IHG.
No, Holiday Inn Indianapolis North-Carmel by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Indianapolis North-Carmel by IHG.
Yes, Holiday Inn Indianapolis North-Carmel by IHG has a gym.