AC Hotel by Marriott Cartagena
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Summary of reviewsAC Hotel by Marriott Cartagena is a well-regarded establishment, particularly celebrated for its exceptional location in the heart of Cartagena. Guests consistently highlight its proximity to major tourist attractions like the Roman Theatre, harbor, museums, restaurants, bars and shopping areas. The central, yet quiet setting provides stunning sea and harbor views from rooms with balconies, making it an ideal base to explore the charming old town and vibrant local culture.
The hotel's breakfast service stands out for its breadth and quality, described by guests as exceptional, fantastic and delicious. The buffet offers a remarkable variety, from fresh fruits and yogurt to savory items like ham and cheese and an assortment of sweet treats. The breakfast staff is often praised for their friendliness and helpfulness, contributing to a positive dining experience enhanced by the scenic terrace views.
The in-house restaurant receives mixed but largely positive reviews. Guests commend the superb food quality, exceptional service and generous portions. The restaurant also serves as a bar and tapas area in the evenings, offering an array of options for lunch and dinner. However, some guests find the meal prices, particularly for breakfast, to be on the higher side and criticize the ambiance for being canteen-like. Despite these points, the commendable staff efforts during dinner service and the restaurant's family-friendly atmosphere are notable highlights.
AC Hotel by Marriott Cartagena's rooms are generally seen as comfortable and clean with spacious layouts and modern amenities. Many rooms feature terraces with splendid views, contributing to a cozy atmosphere. However, some rooms show signs of aging with guests occasionally noting outdated furniture and small, outdated bathrooms. Air conditioning issues and occasional maintenance lapses were also reported, but these did not significantly detract from the overall positive experience.
Cleanliness at the hotel is consistently praised with guests noting the exceptional hygiene standards, well-maintained facilities and thorough cleaning staff. This high level of cleanliness extends to the communal areas, contributing to a safe and pleasant environment, even amid continuing Covid-19 measures.
The staff at AC Hotel by Marriott Cartagena frequently receive high praise for their exceptional service. Described as friendly, helpful and professional, staff members like Ruben at the reception and Angel in the restaurant are specifically noted for their courteous assistance and excellent service. The team’s attentiveness and dedication significantly enhance the overall guest experience.
The hotel's Wi-Fi service is generally reliable with strong signals and satisfactory speed throughout the premises, although some guests experience slower connections in certain rooms.
Parking at the hotel presents mixed experiences. While the underground parking garage is secure and convenient, the spaces are often tight and not suitable for larger vehicles. Additionally, the limited number of parking spots and high cost of parking are points of concern for some guests.
Family-friendly amenities at the hotel include spacious family rooms, a welcoming atmosphere for children and designated pet areas for those traveling with dogs. The staff's polite and efficient service ensures a smooth stay for families, despite minor issues with bathroom comfort and proximity.
For those seeking vibrant nightlife, the hotel’s location is unbeatable with numerous bars, cafes and entertainment options within walking distance. However, the lively surroundings contribute to nighttime noise, which might disturb light sleepers.
Overall, AC Hotel by Marriott Cartagena is a highly recommended choice for its prime location, quality breakfast, clean and comfortable rooms and exceptional staff service, ensuring a pleasant stay for a wide range of travelers including families and those looking to enjoy the local nightlife.
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The hotel's breakfast service stands out for its breadth and quality, described by guests as exceptional, fantastic and delicious. The buffet offers a remarkable variety, from fresh fruits and yogurt to savory items like ham and cheese and an assortment of sweet treats. The breakfast staff is often praised for their friendliness and helpfulness, contributing to a positive dining experience enhanced by the scenic terrace views.
The in-house restaurant receives mixed but largely positive reviews. Guests commend the superb food quality, exceptional service and generous portions. The restaurant also serves as a bar and tapas area in the evenings, offering an array of options for lunch and dinner. However, some guests find the meal prices, particularly for breakfast, to be on the higher side and criticize the ambiance for being canteen-like. Despite these points, the commendable staff efforts during dinner service and the restaurant's family-friendly atmosphere are notable highlights.
AC Hotel by Marriott Cartagena's rooms are generally seen as comfortable and clean with spacious layouts and modern amenities. Many rooms feature terraces with splendid views, contributing to a cozy atmosphere. However, some rooms show signs of aging with guests occasionally noting outdated furniture and small, outdated bathrooms. Air conditioning issues and occasional maintenance lapses were also reported, but these did not significantly detract from the overall positive experience.
Cleanliness at the hotel is consistently praised with guests noting the exceptional hygiene standards, well-maintained facilities and thorough cleaning staff. This high level of cleanliness extends to the communal areas, contributing to a safe and pleasant environment, even amid continuing Covid-19 measures.
The staff at AC Hotel by Marriott Cartagena frequently receive high praise for their exceptional service. Described as friendly, helpful and professional, staff members like Ruben at the reception and Angel in the restaurant are specifically noted for their courteous assistance and excellent service. The team’s attentiveness and dedication significantly enhance the overall guest experience.
The hotel's Wi-Fi service is generally reliable with strong signals and satisfactory speed throughout the premises, although some guests experience slower connections in certain rooms.
Parking at the hotel presents mixed experiences. While the underground parking garage is secure and convenient, the spaces are often tight and not suitable for larger vehicles. Additionally, the limited number of parking spots and high cost of parking are points of concern for some guests.
Family-friendly amenities at the hotel include spacious family rooms, a welcoming atmosphere for children and designated pet areas for those traveling with dogs. The staff's polite and efficient service ensures a smooth stay for families, despite minor issues with bathroom comfort and proximity.
For those seeking vibrant nightlife, the hotel’s location is unbeatable with numerous bars, cafes and entertainment options within walking distance. However, the lively surroundings contribute to nighttime noise, which might disturb light sleepers.
Overall, AC Hotel by Marriott Cartagena is a highly recommended choice for its prime location, quality breakfast, clean and comfortable rooms and exceptional staff service, ensuring a pleasant stay for a wide range of travelers including families and those looking to enjoy the local nightlife.
Hotel Taking Steps Towards Sustainability
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Business Hotel
Hotel with Parking
Accessible Hotel
4-Star Hotel
Guest Reviews
'AC Hotel by Marriott Cartagena' boasts an exceptional location that is repeatedly praised by its guests. Centrally situated right in the heart of Cartagena, the hotel offers easy and convenient access to the harbor, historic sites, museums, restaurants, bars and shopping areas. Notably, it's a prime spot for visiting the Roman Theatre and other major tourist attractions, all within a short walk. Guests appreciate the magnificent views of the sea and harbor, especially from rooms with balconies. The central yet quiet setting allows for peaceful evenings while being close to the bustling pedestrian areas. The hotel's strategic position makes it an ideal base for exploring the charming old town and soaking in the vibrant local culture. All in all, its unbeatable location is consistently highlighted as a standout feature among hotel amenities.
AC Hotel by Marriott Cartagena has garnered a lot of praise for its breakfast offerings. Most guests describe the breakfast as exceptional, fantastic and delicious with a remarkable variety of options to cater to all tastes. Many appreciated the abundant and varied buffet, noting fresh fruits, yogurt, savory items like ham and cheese and sweet treats. The breakfast spreads were frequently described as extensive, rich and of high quality with some mentioning the inclusion of fresh juices and natural tea selections.
The breakfast staff has been frequently commended for their friendliness and helpfulness, contributing to an overall positive dining experience. Visitors highlighted the excellent location of the breakfast area, some even noting the lovely terrace views.
However, a few guests found the price of the breakfast to be on the high side and some criticized the hot food options for being cold at times. Despite these minor issues, the majority of feedback remains overwhelmingly positive, making the breakfast at AC Hotel by Marriott Cartagena a standout feature greatly enjoyed by its patrons.
AC Hotel by Marriott Cartagena presents a mixed yet largely positive dining experience, echoed in the reviews. The in-house restaurant is praised for its superb food, exceptional service and helpful staff. The restaurant doubles as a bar and tapas area in the evenings, offering a wide range of meal choices including lunch and dinner, which are described as delicious and served in generous portions. Guests appreciated the wide variety at the breakfast buffet, noting it to be fresh, tasty and offering plenty of options.
Though some found the meal prices, particularly for breakfast, to be on the higher side, the quality generally received positive feedback. The restaurant provides a family-friendly atmosphere with dedicated areas for children, showing thoughtful touches in service.
However, there were critiques regarding the atmosphere of the restaurant with some guests describing it as canteen-like and lacking ambiance. The restaurant’s usage seemed underwhelming to some with mentions of an uninviting menu and an overall disappointing dining experience by a few. Issues with bar service, such as unattended moments, also surfaced in some reviews. Despite these points, the restaurant's style and the commendable efforts of the staff, especially during dinner service, were notable highlights of the guest experience at AC Hotel by Marriott Cartagena.
Additionally, the hotel's prime location and comfortable amenities, along with high praise for staff, particularly the attentive waiter at dinner, rounded out the generally positive impression left by guests. The emphasis on good food and great service still makes this hotel a considerable option for dining in Cartagena.
AC Hotel by Marriott Cartagena offers a mix of room experiences for guests with a general trend towards comfort and cleanliness, though some areas show significant signs of aging. Many reviews highlight the spaciousness of the rooms, comfortable beds, modern amenities and the exceptional cleanliness maintained throughout the hotel. Additionally, rooms often come with beautiful terraces that offer splendid views of the harbor or the city, though some guests reported obstructed or less appealing views despite paying for a sea view.
The hotel rooms feature updated and stylish decor in many parts, providing a cozy and comfortable atmosphere, although there are inconsistencies with some rooms appearing tired and in need of renovation. The air conditioning in some rooms can be hit or miss, sometimes leading to uncomfortable heat. Facilities are generally praised for being well-kept, but a few guests experienced issues such as small and outdated bathrooms, awkwardly designed bathtubs and old furniture.
Breakfast receives high marks for its variety and quality, further supported by friendly and helpful reception and restaurant staff with special mentions for individuals like Diana and Ruben. The convenient location near the harbor and various local attractions adds to the appeal, offering easy access to nearby dining and sightseeing options.
Overall, AC Hotel by Marriott Cartagena provides a comfortable stay with spacious and clean rooms, albeit with occasional lapses in room maintenance and modernity. For a more premium experience, guests might want to ensure they book the more recently renovated rooms.
The beds at AC Hotel by Marriott Cartagena receive a mix of feedback, but overall, the majority of guests find them comfortable. Many reviews highlight the comfort of the beds with phrases like very comfortable beds, comfortable beds and superbly comfortable bed appearing frequently. Guests also appreciate details like the availability of disposable slippers and bathrobes, which add to the overall comfortable experience. The bedding quality is often praised as being excellent with exceptionally nice linens and good bedding quality frequently mentioned.
However, there are some recurring issues noted in the reviews. Several guests mention that the beds are too small or narrow, particularly the double beds. A few reviews suggest that the mattresses are either too hard, springy or in need of replacement. There are some mentions of the quality of King-sized beds not meeting expected standards.
Despite these occasional criticisms, the positive comments about the comfort and quality of the beds at AC Hotel by Marriott Cartagena are abundant. Many guests found the beds to be perfect for recovering from travel, offering a restful sleep with good options for firmness and pillow size. Overall, the beds at AC Hotel by Marriott Cartagena are generally well-received, making it a comfortable choice for most visitors.
AC Hotel by Marriott Cartagena consistently impresses guests with its high standards of cleanliness. Reviews highlight that the hotel is spotless, well-maintained and inviting with clean and comfortable rooms as well as well-maintained facilities. Several guests note the exceptional hygiene, including disinfected sanitary ware and adherence to Covid-19 measures, ensuring a safe stay for everyone. The cleaning staff is noted for being thorough, maintaining the cleanliness of rooms and common areas efficiently.
The hotel features clean and functional rooms with comfortable amenities, including spacious layouts, well-lit bathrooms and large balconies in certain cases. Guests also appreciate the central location, making it convenient for exploring the surrounding area. The friendly and helpful staff, especially those at reception and during breakfast, earn praise for their attentiveness and adherence to health guidelines.
While some reviews mention issues like outdated furniture, mold and noise insulation, the overall sentiment remains positive regarding the cleanliness and hygiene maintained by the hotel. Guests can expect a consistently clean and pleasant environment at AC Hotel by Marriott Cartagena, coupled with good service and a prime location.
The reviews for AC Hotel by Marriott Cartagena highlight exceptional staff service. Guest feedback consistently praises the team for their friendliness, helpfulness and professionalism. Notable mentions include Ruben at the reception for his courteous assistance and Angel for providing superb service and excellent restaurant recommendations. The staff is depicted as attentive and consistently willing to help, making sure that guests feel welcome and cared for.
The personnel across different functions, from receptionists to breakfast servers, are described as efficient, smiling and accommodating. Guests appreciate the personalized attention and the high standards of service maintained throughout their stay, noting the staff's ability to handle various requests with competence and a pleasant demeanor. These interactions extend to specifics like helping with car parking and ensuring a smooth check-in process, which speaks to the staff's dedication to providing an outstanding experience.
Several reviews also highlight the staff's commitment to maintaining COVID-19 safety measures, which further adds to guests' peace of mind. All in all, the staff at AC Hotel by Marriott Cartagena is commended for significantly enhancing the overall guest experience, contributing to the hotel's comfortable and welcoming atmosphere.
Guests of AC Hotel by Marriott Cartagena generally have positive experiences with the hotel's Wi-Fi service. The majority of reviewers highlight the Wi-Fi as good, reliable and stable. Many guests appreciated the fast Wi-Fi and noted that they didn't face any issues or interruptions during their stay. The coverage and speed throughout the hotel are described as satisfactory with strong signals particularly in common areas.
However, there are a few mentions of less satisfactory Wi-Fi, particularly in individual rooms where the connection was sometimes unreliable or slow. A handful of guests mentioned that streaming services like Netflix weren't available. Despite these few drawbacks, the overall consensus is that the Wi-Fi service is dependable for general use, making it a solid choice for travelers looking to stay connected.
Parking at AC Hotel by Marriott Cartagena receives mixed reviews from guests. On the positive side, the hotel offers a convenient underground parking garage directly underneath the premises, which many found secure and accessible via a car elevator. This private garage provides an added layer of convenience, particularly with its central location and proximity to the hotel's amenities. Some guests appreciated the ample space for small and standard cars and the ease of maneuvering through the car lift.
However, there were several criticisms regarding the parking experience. The spaces were often described as very tight, narrow and unfit for larger vehicles such as SUVs and jeeps. Many guests mentioned that the parking spots are limited in number and not always available, making it necessary to seek nearby public parking alternatives. This public parking, while close and offering some discounts to hotel guests, was also noted to be expensive.
Furthermore, the cost of parking at the hotel itself was frequently highlighted as high with some guests paying up to €21 per day without being advised of this in advance. The small size of the parking spots and the tight access also made parking particularly challenging and uncomfortable for those with bigger cars.
In summary, while AC Hotel by Marriott Cartagena offers secure and convenient parking options, guests should be aware of the tight spaces, limited availability and relatively high costs, particularly for larger vehicles. For those driving smaller cars, the underground garage would likely be sufficient, but alternative parking options may be necessary during peak times or for larger vehicles.
AC Hotel by Marriott Cartagena offers a family-friendly environment that caters to all ages. The hotel is described as quiet and comfortable for families with family rooms that are both nice and spacious. There are family suites available with enough space for everyone to feel at ease, which makes it an excellent choice for family holidays.
Guests frequently praised the wonderful atmosphere, which contributes to a positive family break. The staff were commended for being polite, efficient and extremely helpful in accommodating families, ensuring a smooth and pleasant stay from arrival to departure. The presence of balconies in some rooms adds an extra layer of safety for families, especially those with young children.
In terms of amenities, the hotel is well-received for being dog-friendly, allowing pets with specific policies and offering designated pet areas. This makes it a great option for travelers with pets, including those planning a family trip with a family dog.
The hotel also makes breakfast enjoyable for families with children, adding to the overall sense of a family-focused experience. However, a minor drawback mentioned is the proximity and comfort level of the bathrooms, which were noted to be somewhat uncomfortable and too close for some guests.
Overall, AC Hotel by Marriott Cartagena stands out for its family-friendly features, welcoming atmosphere and accommodations that cater well to both families and pet owners, making it a recommended choice for those traveling with children and pets alike.
AC Hotel by Marriott Cartagena is ideally situated for those looking to fully immerse themselves in vibrant nightlife. Nestled in the heart of the city, guests will find themselves within walking distance to a plethora of bars, cafes and restaurants, ensuring that there is always something exciting to do after the sun sets. The close proximity to the nightlife area means that numerous entertainment options are right at your doorstep, including a nearby beach club. The pedestrian-friendly center is dotted with a diverse range of bars, allowing for an easy and enjoyable bar-hopping experience.
However, the lively atmosphere comes with its downsides. Nighttime noise is a common concern with sounds from nearby bars, city center activities and a town clock chime through the night potentially disturbing guests' rest. Loud music and the revelry of party-goers can extend into the early hours, making it difficult to find peace and quiet. Nevertheless, for those who prioritize location and a bustling nightlife scene, AC Hotel by Marriott Cartagena offers a prime spot with secure parking and friendly staff, making it a convenient base for exploring the vibrant local bar scene.
AC Hotel by Marriott Cartagena positions itself as a classic four-star establishment, offering all the standard amenities one would expect. Nevertheless, guests have commonly expressed that the hotel fails to fully meet four-star expectations. While the hotel offers functional and relatively modern rooms with perfect fittings and fixtures, the overall experience has left many wanting more.
A recurring theme is the need for remodeling, as many found the infrastructure of the bathrooms and rooms to be outdated and not in line with four-star standards. Noise levels also emerged as a significant concern, detracting from the comfort one would anticipate from such a rating. Additionally, several reviews highlighted areas where essential facilities and services were lacking, such as missing basic toiletries like toothbrushes and toothpaste.
Despite these points, the hotel does maintain a good standard overall, providing a blend of budget options alongside its four-star offerings. However, for those familiar with the NH chain, this particular property may come as a disappointment, not quite living up to the brand's four-star reputation.
AC Hotel by Marriott Cartagena is tailored for business travelers, offering a range of facilities and services designed to meet their needs. Positioned near central business areas, the location provides convenient access to important business destinations. Visitors note that the hotel has a business-friendly environment with a focus that leans more towards business use than tourism.
The hotel features a variety of business amenities, including meeting rooms, a conference area and a business center. These facilities are noted to be of a reasonable size, making them suitable for work purposes. The setup is ideal for those who require a quick stopover for a business trip or a longer business stay.
Professional staff further enhance the overall experience for business travelers, ensuring a smooth and efficient stay. The hotel's central location, combined with its comprehensive business amenities, makes it a fitting choice for those in town for work. Guests appreciate the consistent quality of service with many expressing a preference for staying at NH Cartagena for both leisure and business travel.
Hotel Cartagena Puerto has generally received positive feedback regarding its accessibility features, making it a good option for travelers with disabilities. The hotel boasts an array of accessible facilities, including wheelchair-accessible entrances and elevators, ensuring that guests with mobility issues can navigate the premises comfortably. The reviews frequently mention the availability of a disabled parking space conveniently located next to the hotel, although some noted that the parking situation was challenging due to narrow access points and a small car lift.
The hotel's location also adds to its appeal, as it offers direct access to the beach and a nearby shopping center, making it both convenient and enjoyable for guests of all mobility levels. Despite some concerns about the tight tolerances of the parking lift and car sizes, the general consensus is that Hotel Cartagena Puerto is super accessible and well-equipped to meet the needs of all guests.
AC Hotel by Marriott Cartagena earns favorable feedback for its pet-friendly approach. Although there is an additional fee for bringing dogs, many guests appreciate the welcoming atmosphere for their furry companions. The hotel provides dogs with essentials such as beds and bowls, which adds to the convenience of traveling with pets.
Guests found the location conducive for dog walks with a green area just in front of the hotel. Despite the hotel's policy that restricts dogs from entering the restaurant, guests could dine on the terrace with their pets, minimizing inconvenience. Proper communication of the pet policy ensures dog owners are well-informed.
Though some guests considered the pet fee expensive, many acknowledged the overall positive experience, highlighting the hotel's excellent service and suitable rooms for pets. This combination of pet-friendly amenities and considerate service makes AC Hotel by Marriott Cartagena a recommended choice for travelers with dogs.
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Location
Breakfast
The breakfast staff has been frequently commended for their friendliness and helpfulness, contributing to an overall positive dining experience. Visitors highlighted the excellent location of the breakfast area, some even noting the lovely terrace views.
However, a few guests found the price of the breakfast to be on the high side and some criticized the hot food options for being cold at times. Despite these minor issues, the majority of feedback remains overwhelmingly positive, making the breakfast at AC Hotel by Marriott Cartagena a standout feature greatly enjoyed by its patrons.
Dinner
Though some found the meal prices, particularly for breakfast, to be on the higher side, the quality generally received positive feedback. The restaurant provides a family-friendly atmosphere with dedicated areas for children, showing thoughtful touches in service.
However, there were critiques regarding the atmosphere of the restaurant with some guests describing it as canteen-like and lacking ambiance. The restaurant’s usage seemed underwhelming to some with mentions of an uninviting menu and an overall disappointing dining experience by a few. Issues with bar service, such as unattended moments, also surfaced in some reviews. Despite these points, the restaurant's style and the commendable efforts of the staff, especially during dinner service, were notable highlights of the guest experience at AC Hotel by Marriott Cartagena.
Additionally, the hotel's prime location and comfortable amenities, along with high praise for staff, particularly the attentive waiter at dinner, rounded out the generally positive impression left by guests. The emphasis on good food and great service still makes this hotel a considerable option for dining in Cartagena.
Rooms
The hotel rooms feature updated and stylish decor in many parts, providing a cozy and comfortable atmosphere, although there are inconsistencies with some rooms appearing tired and in need of renovation. The air conditioning in some rooms can be hit or miss, sometimes leading to uncomfortable heat. Facilities are generally praised for being well-kept, but a few guests experienced issues such as small and outdated bathrooms, awkwardly designed bathtubs and old furniture.
Breakfast receives high marks for its variety and quality, further supported by friendly and helpful reception and restaurant staff with special mentions for individuals like Diana and Ruben. The convenient location near the harbor and various local attractions adds to the appeal, offering easy access to nearby dining and sightseeing options.
Overall, AC Hotel by Marriott Cartagena provides a comfortable stay with spacious and clean rooms, albeit with occasional lapses in room maintenance and modernity. For a more premium experience, guests might want to ensure they book the more recently renovated rooms.
Beds
However, there are some recurring issues noted in the reviews. Several guests mention that the beds are too small or narrow, particularly the double beds. A few reviews suggest that the mattresses are either too hard, springy or in need of replacement. There are some mentions of the quality of King-sized beds not meeting expected standards.
Despite these occasional criticisms, the positive comments about the comfort and quality of the beds at AC Hotel by Marriott Cartagena are abundant. Many guests found the beds to be perfect for recovering from travel, offering a restful sleep with good options for firmness and pillow size. Overall, the beds at AC Hotel by Marriott Cartagena are generally well-received, making it a comfortable choice for most visitors.
Cleanliness
The hotel features clean and functional rooms with comfortable amenities, including spacious layouts, well-lit bathrooms and large balconies in certain cases. Guests also appreciate the central location, making it convenient for exploring the surrounding area. The friendly and helpful staff, especially those at reception and during breakfast, earn praise for their attentiveness and adherence to health guidelines.
While some reviews mention issues like outdated furniture, mold and noise insulation, the overall sentiment remains positive regarding the cleanliness and hygiene maintained by the hotel. Guests can expect a consistently clean and pleasant environment at AC Hotel by Marriott Cartagena, coupled with good service and a prime location.
Staff
The personnel across different functions, from receptionists to breakfast servers, are described as efficient, smiling and accommodating. Guests appreciate the personalized attention and the high standards of service maintained throughout their stay, noting the staff's ability to handle various requests with competence and a pleasant demeanor. These interactions extend to specifics like helping with car parking and ensuring a smooth check-in process, which speaks to the staff's dedication to providing an outstanding experience.
Several reviews also highlight the staff's commitment to maintaining COVID-19 safety measures, which further adds to guests' peace of mind. All in all, the staff at AC Hotel by Marriott Cartagena is commended for significantly enhancing the overall guest experience, contributing to the hotel's comfortable and welcoming atmosphere.
Wi-Fi
However, there are a few mentions of less satisfactory Wi-Fi, particularly in individual rooms where the connection was sometimes unreliable or slow. A handful of guests mentioned that streaming services like Netflix weren't available. Despite these few drawbacks, the overall consensus is that the Wi-Fi service is dependable for general use, making it a solid choice for travelers looking to stay connected.
Parking
However, there were several criticisms regarding the parking experience. The spaces were often described as very tight, narrow and unfit for larger vehicles such as SUVs and jeeps. Many guests mentioned that the parking spots are limited in number and not always available, making it necessary to seek nearby public parking alternatives. This public parking, while close and offering some discounts to hotel guests, was also noted to be expensive.
Furthermore, the cost of parking at the hotel itself was frequently highlighted as high with some guests paying up to €21 per day without being advised of this in advance. The small size of the parking spots and the tight access also made parking particularly challenging and uncomfortable for those with bigger cars.
In summary, while AC Hotel by Marriott Cartagena offers secure and convenient parking options, guests should be aware of the tight spaces, limited availability and relatively high costs, particularly for larger vehicles. For those driving smaller cars, the underground garage would likely be sufficient, but alternative parking options may be necessary during peak times or for larger vehicles.
Family
Guests frequently praised the wonderful atmosphere, which contributes to a positive family break. The staff were commended for being polite, efficient and extremely helpful in accommodating families, ensuring a smooth and pleasant stay from arrival to departure. The presence of balconies in some rooms adds an extra layer of safety for families, especially those with young children.
In terms of amenities, the hotel is well-received for being dog-friendly, allowing pets with specific policies and offering designated pet areas. This makes it a great option for travelers with pets, including those planning a family trip with a family dog.
The hotel also makes breakfast enjoyable for families with children, adding to the overall sense of a family-focused experience. However, a minor drawback mentioned is the proximity and comfort level of the bathrooms, which were noted to be somewhat uncomfortable and too close for some guests.
Overall, AC Hotel by Marriott Cartagena stands out for its family-friendly features, welcoming atmosphere and accommodations that cater well to both families and pet owners, making it a recommended choice for those traveling with children and pets alike.
Nightlife
However, the lively atmosphere comes with its downsides. Nighttime noise is a common concern with sounds from nearby bars, city center activities and a town clock chime through the night potentially disturbing guests' rest. Loud music and the revelry of party-goers can extend into the early hours, making it difficult to find peace and quiet. Nevertheless, for those who prioritize location and a bustling nightlife scene, AC Hotel by Marriott Cartagena offers a prime spot with secure parking and friendly staff, making it a convenient base for exploring the vibrant local bar scene.
4 Star
A recurring theme is the need for remodeling, as many found the infrastructure of the bathrooms and rooms to be outdated and not in line with four-star standards. Noise levels also emerged as a significant concern, detracting from the comfort one would anticipate from such a rating. Additionally, several reviews highlighted areas where essential facilities and services were lacking, such as missing basic toiletries like toothbrushes and toothpaste.
Despite these points, the hotel does maintain a good standard overall, providing a blend of budget options alongside its four-star offerings. However, for those familiar with the NH chain, this particular property may come as a disappointment, not quite living up to the brand's four-star reputation.
Business
The hotel features a variety of business amenities, including meeting rooms, a conference area and a business center. These facilities are noted to be of a reasonable size, making them suitable for work purposes. The setup is ideal for those who require a quick stopover for a business trip or a longer business stay.
Professional staff further enhance the overall experience for business travelers, ensuring a smooth and efficient stay. The hotel's central location, combined with its comprehensive business amenities, makes it a fitting choice for those in town for work. Guests appreciate the consistent quality of service with many expressing a preference for staying at NH Cartagena for both leisure and business travel.
Accessible
The hotel's location also adds to its appeal, as it offers direct access to the beach and a nearby shopping center, making it both convenient and enjoyable for guests of all mobility levels. Despite some concerns about the tight tolerances of the parking lift and car sizes, the general consensus is that Hotel Cartagena Puerto is super accessible and well-equipped to meet the needs of all guests.
Dog Friendly
Guests found the location conducive for dog walks with a green area just in front of the hotel. Despite the hotel's policy that restricts dogs from entering the restaurant, guests could dine on the terrace with their pets, minimizing inconvenience. Proper communication of the pet policy ensures dog owners are well-informed.
Though some guests considered the pet fee expensive, many acknowledged the overall positive experience, highlighting the hotel's excellent service and suitable rooms for pets. This combination of pet-friendly amenities and considerate service makes AC Hotel by Marriott Cartagena a recommended choice for travelers with dogs.
No, AC Hotel by Marriott Cartagena doesn't have any pool.
No, a spa isn't available at AC Hotel by Marriott Cartagena.
Yes, AC Hotel by Marriott Cartagena welcomes dogs.
Yes, parking facilities are available at AC Hotel by Marriott Cartagena.
No, AC Hotel by Marriott Cartagena doesn't have a gym.
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