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Hotel Masaniello Luxury

Casoria , Via Vincenzo Gemito 5/7 (Show on Map)

7.0

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel Masaniello Luxury garners varied reviews, with positive comments highlighting its strategic location, excellent mattresses, and friendly staff. Guests appreciate the hotel's proximity to Naples Airport and Casoria train station, making it a suitable choice for travelers prioritizing convenience and connectivity. The spacious and clean rooms, complete with comfortable beds, contribute to a pleasant stay, and the staff's professionalism and warm hospitality enhance the overall guest experience.

The hotel provides practical amenities such as free private parking with security, which is particularly useful for those traveling by car. Additionally, the parking attendants offer further convenience for guests using the facility. While Wi-Fi experiences vary, several guests report strong connectivity in certain areas of the hotel, which supports those needing reliable internet access.

However, criticisms of Hotel Masaniello Luxury focus on areas needing improvement. The breakfast offerings, while abundant at times, often fail to meet four-star expectations due to limited variety and inconsistent quality. Some guests express disappointment over the cleanliness of the hotel, with reports of inconsistent cleaning standards and occasional maintenance issues detracting from the experience. Noise from nearby nightlife and internal events further disrupt the tranquility expected from a four-star hotel.

The hotel's facilities and amenities for families are limited, and constructs such as the absence of a promised pool add to the guest dissatisfaction. Furthermore, challenges with Wi-Fi connectivity and soundproofing indicate areas that management should address to elevate the guest experience truly. Overall, while the Hotel Masaniello Luxury succeeds in several aspects, improvements in maintenance, service consistency, and facility offerings are necessary for it to fulfill the expectations of a four-star rating.
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Hotel for Honeymoon

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Business Hotel

Hotel with Parking

Accessible Hotel

4-Star Hotel

Room Types

Standard Double Room Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. This double room is air-conditioned and has a flat-screen TV, a private entrance, soundproof walls and a minibar. The unit has 1 bed.

King Suite with Spa Bath This suite features a hot tub. Boasting a private entrance, this air-conditioned suite features 1 living room, 1 separate bedroom and 1 bathroom with a bath and a shower. Featuring a terrace with garden views, this suite also features soundproof walls and a flat-screen TV with cable channels. The unit has 1 bed.

Superior Double Room Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a private entrance, soundproof walls, a minibar as well as garden views. The unit offers 1 bed.

Deluxe Suite with Spa Bath This suite's special features are the hot tub and the sauna. Featuring a private entrance, this air-conditioned suite is comprised of 1 bedroom and 1 bathroom with a bath and a shower. This suite features soundproof walls, a minibar, flat-screen TV with streaming services, as well as chocolate for guests. The unit offers 1 bed.

About Hotel Masaniello Luxury

License: IT063023A1KIFGTNKP

Guest Reviews

7.0

Good

Location

Hotel Masaniello Luxury offers a convenient location, particularly for travelers needing quick access to Naples Airport. Situated on the outskirts of Naples, it is strategically positioned for those who wish to explore attractions outside the city and is accessible by car or public transport. Guests appreciate the ease of reaching the location with available parking, making it a practical choice for those with a vehicle. The proximity to Casoria train station provides further connectivity to the center of Naples.

While the hotel provides an advantageous base for airport travelers, its vicinity to nightclubs and a party hall can contribute to a lively but sometimes noisy environment. Some guests find the surrounding area less appealing, citing concerns about safety and aesthetics. Despite this, the hotel itself is commended for its cleanliness, spacious rooms, and friendly service, making it a worthwhile consideration for those who prioritize airport accessibility and convenient travel connections.

Breakfast

Hotel Masaniello Luxury seems to offer a mixed breakfast experience that has left guests with varying impressions. While some guests have praised the breakfast for being abundant and varied, featuring delicious items like locally made pastries, ham, and cheeses, many feel that the overall quality could be improved, especially for a 4-star hotel. A few guests mentioned enjoying a continental breakfast with a tasty espresso, cappuccino, and natural orange juice, highlighting the occasional availability of traditional Italian pastries like pastiera.

However, there are frequent mentions of limited choices and poor quality, with some guests noting that the breakfast sometimes consisted of mostly packaged or basic items like sliced bread and cold cuts. Service inconsistencies, such as delays and unavailability of certain advertised items, detracted from the overall experience. Several reviews also point out issues with the dining area's lack of natural light and seating, contributing to a less inviting atmosphere.

Despite these drawbacks, there are instances of accommodating staff who assist with early breakfast requests, providing some level of service satisfaction. Overall, there seems to be potential for improvement in offering a more consistent and higher-quality breakfast experience that aligns with the hotel's luxurious aspirations.

Rooms

Hotel Masaniello Luxury presents a mixed bag of experiences when it comes to its rooms. On a positive note, guests applaud the rooms for being spacious and consistently clean, with modern facilities that often include large balconies and comfortable beds. The staff earns praise for their friendliness and assistance, contributing to a generally welcoming atmosphere.

The views, particularly those of Vesuvius, are a highlight for some, enhancing the overall appeal of the accommodation. Rooms are also noted for providing basic comforts and a good breakfast, making stays generally pleasant for visitors.

However, there are notable drawbacks that detract from the experience. Some rooms suffer from poor soundproofing and inconsistency with online descriptions, leading to disappointment. Issues with maintenance are mentioned, with guests reporting areas of neglect, including broken furniture, damaged wallpaper, and non-functional amenities. Occasional noise disturbances from events and structural idiosyncrasies like sloping ceilings are highlighted as well. Despite the luxurious claims, some guests feel that the hotel's infrastructure does not meet the expectations associated with a four-star rating.

In conclusion, while Hotel Masaniello Luxury offers commendable spaciousness and cleanliness, improvements in maintenance and soundproofing could significantly enhance the guest experience.

Beds

Hotel Masaniello Luxury seems to consistently deliver on one key aspect: the quality of their mattresses. Numerous guests have highlighted the mattresses' excellence, citing firm support and "super comfort," which contribute to a restful night's sleep. The double beds are remarked upon as being exceptionally large, offering ample space for a comfortable rest, complemented by spacious rooms. Guests note that while the beds themselves are quite comfortable, there are some concerns with the accompanying bedding. Thin and soft pillows have been mentioned as less ideal, creating a contrast with the positive feedback on mattresses. Additionally, some guests have noted a lack of blankets and occasionally unmade beds. Despite these minor setbacks, the focus remains on the superior quality of the mattresses, providing a reassuring nod for those prioritizing a good night's sleep during their stay.

Cleanliness

Hotel Masaniello Luxury presents a mixed experience when it comes to cleanliness. Many guests commend the hotel for its spacious and very clean rooms, noting them as fragrant and modern. Daily cleaning with fresh towels and spotless environments have left some visitors feeling satisfied with the establishment’s attention to cleanliness. The hotel's proximity to the airport is also seen in a positive light, with cleanliness complementing its convenience.

However, not all reviews echo this sentiment, as there are frequent mentions of poor attention to cleanliness. Some guests have encountered issues such as dust on nightstands, dirty sinks and showers, and even the occasional sighting of bed bugs. These concerns suggest that cleaning standards might not consistently align with what one might expect from a 4-star hotel.

The hotel's common areas, including the restaurant, are noted to be clean and well-presented, and a few reviewers have enjoyed the warm hospitality and cleanliness paired with comfort. Yet, overall impressions indicate the need for improved attention to cleaning protocols to ensure guests have a consistently pleasant experience.

Staff

Hotel Masaniello Luxury consistently receives glowing reviews for its staff, who are frequently praised for their friendly and helpful demeanor. Guests have noted the warmth and professionalism of the team, highlighting their attentiveness to every need and their ability to make visitors feel welcomed. The reception staff are commended for being not only polite and accommodating, but for going out of their way to assist with local information and requests, such as room changes or dining arrangements.

Despite occasional mentions of language barriers, the dedication and efforts of the staff to make guests feel comfortable do not go unnoticed. The hospitality extends beyond typical duties, with members of the team ready to provide assistance at any hour and often surprising guests with thoughtful gestures like breakfast arrangements in the room or meals served late at night.

While isolated instances of less favorable interactions are mentioned, the overwhelming sentiment from guests is positive. The kindness, professionalism, and youthful energy of the staff contribute significantly to the hotel's welcoming atmosphere, enhancing overall guest experiences.

Wi-Fi

Hotel Masaniello Luxury offers varying experiences with its Wi-Fi service. Some guests praise the excellent Wi-Fi, highlighting its strong performance in certain areas of the hotel. However, others report challenges with connectivity, noting instances where the Wi-Fi was poor or weak, especially in rooms. There are cases where the Wi-Fi did not work properly, alongside issues with other amenities like the television. It's apparent that while some guests enjoy a seamless internet experience, others encounter difficulties, including slow speeds and non-existent connections. Management might need to address these inconsistencies to ensure a more reliable internet service for all visitors.

Parking

Hotel Masaniello Luxury offers a range of parking options that guests generally find convenient and beneficial. The hotel provides free private parking with the added security of being guarded, making it a safe choice for travelers with vehicles. There is an option to park both inside and outside the facility, which adds flexibility, although some guests have noted that parking spaces can be limited at times. The spacious parking is easily accessible, and having a garage under the hotel, included in the price, adds to the convenience. Additionally, the hotel’s location is not far from the station, making it a strategically positioned venue for travelers. The presence of parking attendants also contributes to a positive parking experience.

Family

Hotel Masaniello Luxury offers a few conveniences for families traveling with infants, such as the ability to heat milk at any time. The rooms are notably spacious, providing comfort for those traveling with very young children. However, beyond these aspects, the hotel may not fully cater to families with children. Guests have noted that the amenities and services specifically geared towards younger children are limited. Furthermore, logistical challenges, such as difficulty accessing the hotel by bus or finding parking in the evening, may pose additional hurdles for families. The absence of a pool, despite its depiction in promotional materials, may also disappoint those expecting such a facility. Overall, while offering some practical benefits, the hotel may not be the ideal choice for a family-focused stay.

4 Star

Located in an area perceived by some as less than ideal, Hotel Masaniello Luxury often struggles to meet the expectations associated with its four-star rating. Many guests find themselves questioning the validity of its purported luxury status, noting that their experiences align more closely with those of a two- or three-star establishment. Concerns range from basic issues, such as inadequately cleaned rooms, to substantial inconveniences, including disruptive noise levels from the surrounding nightlife that hinder a restful stay.

Guests frequently comment on the hotel's facilities, highlighting that while the breakfast is of commendable quality, its limited offering falls short of what one might expect from a four-star accommodation. Instances of administrative mishaps further diminish the overall experience, with errors in invoicing and documentation causing frustration among visitors.

Additionally, the hotel's aesthetic and functionality appear to disappoint, with observations of a neglected environment and insufficient air conditioning capabilities contributing to a less than luxurious ambiance. These factors collectively reflect a consensus that the establishment does not live up to its advertised rating and leaves guests looking for a genuinely four-star experience elsewhere.

No, Hotel Masaniello Luxury doesn't have any pool.

No, a spa isn't available at Hotel Masaniello Luxury.

Yes, Hotel Masaniello Luxury welcomes dogs.

Yes, parking facilities are available at Hotel Masaniello Luxury.

No, Hotel Masaniello Luxury doesn't have a gym.

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