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Summary of reviewsHotel Tugasa Castillo de Castellar, located in a historic medieval castle, offers an enchanting experience that leaves guests captivated by its exceptional setting. Nestled high in the mountains, this charming hotel boasts breathtaking views extending to Gibraltar and is surrounded by lush forests and a serene lake. The car-free village, adorned with vibrant flowers and plants, adds to the charm and tranquility of the location, making it a perfect escape for those seeking peace and natural beauty. Guests consistently rave about the unique and romantic ambiance, enhancing their stays with picturesque scenery from both rooms and the rooftop terrace.
The hotel's facilities and services align with its stunning environment. The spacious and clean rooms are noted for their comfort and historic charm with features like large beds, natural light and occasionally special amenities like fireplaces and terraces. While a few minor issues such as occasional odors were mentioned, the overall feedback highlights a luxurious and comfortable atmosphere. The cleanliness of the hotel receives positive comments, although a few guests have reported isolated lapses in thoroughness.
Dining at Tugasa Castillo de Castellar receives predominantly positive reviews, especially for dinner. Guests enjoy the generous portion sizes and authentic regional flavors with standout dishes like wild boar and venison goulash. The restaurant's atmosphere and reasonable prices further enhance the dining experience, complemented by excellent service. Breakfast receives mixed reviews; while many appreciate the variety and quality, some suggest a broader assortment would improve the offering. Despite these critiques, the breakfast is often enjoyed against the backdrop of the castle's magical setting.
The staff at the hotel are highly praised for their friendliness, attentiveness and willingness to go above and beyond, enhancing the overall guest experience. Specific staff members like Manuel and Belén receive standout praises. However, the hotel's Wi-Fi connection is frequently noted as a weak point with many guests experiencing unreliable or nonexistent internet access.
The hotel is also an excellent choice for families, thanks to its unique setting and beautiful views. Children particularly enjoy the novelty of staying in a castle and the convenient breakfast buffet and nearby restaurant add to the family-friendly appeal. The beds are generally well-received for their size and comfort, although there are minor complaints about mattress quality and pillow preferences.
Overall, Hotel Tugasa Castillo de Castellar offers a delightful retreat with sweeping vistas, historical charm, great service and a tranquil environment, making it a must-visit for travelers seeking a picturesque and unique getaway. Show more
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Categories
Family Friendly Hotel
While specific family amenities aren't detailed, its unique castle setting may offer a memorable experience for families.
Accessible Hotel
This hotel offers wheelchair accessibility throughout its grounds and provides accessible toilets. The property is also accessible by lift.
Small Hotel
Located in Castellar de la Frontera, this hotel provides a unique and charming experience within a historic castle setting. The intimate atmosphere and historical ambiance make it a cozy and memorable choice for guests.
3-Star Hotel
Located in Castellar de la Frontera, this hotel offers a unique experience within a historic castle setting. It combines cultural immersion with comfortable accommodations, appealing to travelers interested in history and local charm.
Business Hotel
Room Types
Double RoomThese rooms are individually decorated in warm colours and using materials like wrought iron.
Superior Double RoomThese rooms feature views of Alcornocales Natural Park and Strait of Gibraltar.
Guest Reviews
9.0
Excellent
Location
Nestled in a historic castle, Hotel Tugasa Castillo de Castellar boasts a truly exceptional location that captivates its guests. Perched high in the mountains, this charming hotel offers breathtaking views that stretch all the way to Gibraltar, making it an ideal spot for those seeking both tranquility and natural beauty. The quiet, car-free village, adorned with vibrant flowers and plants, adds to the overall charm and serenity of the setting.
Guests rave about the unique experience of staying in a well-preserved medieval castle, which provides an atmospheric and romantic backdrop for their visits. The surrounding landscape, including lush forests and a serene lake, enhances the idyllic ambiance and offers a picturesque escape from the hustle and bustle of everyday life.
The hotel's facilities and services complement its stunning location with spacious and clean rooms, friendly staff and delicious food, all contributing to a superb stay. Whether it’s enjoying the magnificent views from the rooftop terrace or soaking in the exceptional scenery from one’s room, guests are consistently impressed by the hotel's superb setting and unparalleled vistas.
For those dreaming of a storybook location with extraordinary landscapes, quiet pathways and an immersive historical experience, Hotel Tugasa Castillo de Castellar stands out as an extraordinary destination. The exceptional views, combined with the charm and tranquility of the castle and its surroundings, make it a must-visit for travelers seeking a unique and picturesque getaway.
Breakfast
The breakfast experience at Hotel Tugasa Castillo de Castellar receives mixed reviews with many guests appreciating the variety, quality and overall enjoyment of their morning meal. A significant number of visitors describe the breakfast as very good, delicious and of high quality. Several guests were satisfied with the continental style provided, especially noting the completeness and freshness of the buffet offerings, which consistently met or exceeded their expectations.
However, some reviews suggest areas for improvement. While many praised the abundance and sufficiency of the breakfast, others felt the assortment could be broader and the variety somewhat lacking. A few guests pointed out that the buffet was fairly basic and sparse with limited choices in fruit and cold cuts. The breakfast setting, although described as delightful and charming, was noted to be a bit cramped by some. Despite these critiques, most guests found the breakfast to be perfectly fine with excellent service from attentive staff.
Set against the backdrop of the castle, the breakfast experience is enhanced by its magical location and stunning views, adding a unique charm to the meal. Overall, while there are suggestions for adding more variety, the breakfast at Hotel Tugasa Castillo de Castellar is largely considered satisfying and delightful by most guests.
Dinner
At Hotel Tugasa Castillo de Castellar, the dining experience has received predominantly positive feedback from guests. The associated village restaurant has impressed many with its delicious and varied menu and the food quality is consistently highlighted as excellent. Guests have frequently praised the meals for their generous portion sizes and authentic regional flavors. The restaurant’s dishes, like the wild boar and venison goulash, stand out for their exceptional taste and reasonable prices, contributing to the overall value for money that the establishment offers.
Service at the restaurant is also noted for its excellence, complementing the high-quality food. Many guests found the dinner to be superb with some describing it as spectacular, citing the atmospheric vibe of the place. The availability of alternative dishes and the location of the restaurant just a few steps away from the main hotel add to the convenience and enjoyment of dining there.
While most reviews laud the culinary delights, a few guests mentioned room for improvement, noting occasional pre-prepared dinner options and some meals not meeting the overall high standards of the hotel. Nonetheless, the value for money, coupled with the exceptional flavor and quality of the food, makes dining at Hotel Tugasa Castillo de Castellar a memorable part of the stay for the majority of its guests.
Rooms
Hotel Tugasa Castillo de Castellar offers a unique experience with rooms that are largely characterized by their spaciousness, cleanliness and breathtaking views. Guests frequently highlight the distinctive nature of staying in a castle with rooms that exude local character and historical charm. Many rooms come with large, comfortable beds and well-equipped bathrooms. Certain rooms stand out for their unique features, like access to a tower with panoramic views or double-height ceilings showcasing original brickwork.
The rooms are noted for their ample natural light, tasteful decoration and in some cases, special amenities like fireplaces and terraces with stunning views of the mountains and reservoir. While a few guests mentioned the occasional minor inconvenience, such as the bathroom odor, the overwhelmingly positive feedback emphasizes the luxurious, spacious and comfortable environment provided by the hotel. Staying at this hotel is described as both romantic and tranquil, offering a peaceful retreat within a beautifully maintained medieval castle.
Beds
Hotel Tugasa Castillo de Castellar offers a mixed experience when it comes to its beds. The majority of guests praise the beds for being very comfortable and even describe them as super comfortable. Many reviewers highlight the size of the beds, noting that they are large or even extra-large, which adds to the comfort level. Specific mentions include "huge comfortable bed," "very comfy and very big beds," and "truly royal in size."
However, a few guests noted issues such as a mattress dipping in the center or beds being somewhat uncomfortable if staying for many nights. There were also comments on the pillows with some finding them either too low or too high, depending on how many were used.
In addition to the beds, guests appreciated the spaciousness of the rooms and the high quality of the breakfast. Overall, while the comfort and size of the beds are generally well-received, minor adjustments could enhance the sleeping experience for all guests.
Cleanliness
Hotel Tugasa Castillo de Castellar garners mixed reviews about its cleanliness, though many comments highlight positive experiences. Guests frequently praise the rooms for being spacious, clean and well-appointed, coupled with the hotel's inviting and tidy atmosphere. The bathrooms, too, often receive commendations for being exceptionally clean and spacious.
While the general sentiment leans towards satisfaction with cleanliness, some reviews flag specific issues. Instances of finding hair in beds and bathrooms, broken dispensers in toilets and occasional lapses in thorough cleaning suggest rooms are not consistently maintained to high standards. Nonetheless, other aspects such as clean sheets with a pleasant scent, comfortable beds and the overall cleanliness of the facilities contribute to a generally favorable impression. The hotel itself, characterized by beautiful views and well-kept grounds, remains a welcoming retreat for guests seeking comfort and tranquility.
Staff
Nestled in a picturesque location, Hotel Tugasa Castillo de Castellar is renowned for its outstanding staff, consistently receiving high praise from guests. The hotel is celebrated for a team that is friendly, courteous and always willing to lend a helping hand. Visitors frequently highlight their pleasant interactions with staff members, describing them as attentive, polite and exceptionally informative.
The reception staff, in particular, garner positive remarks for their welcoming demeanor and professional approach. Standout mentions of team members like Manuel, Belén and the evening waiter underscore the personalized and proficient service that guests experience. Even in instances of language barriers, the staff’s commitment to providing excellent assistance remains evident.
Dining at the hotel becomes an exceptional encounter thanks to the café and restaurant personnel who are notably genial and accommodating. Overall, the consistent theme of kindness, efficiency and a willingness to go above and beyond positions the staff at Hotel Tugasa Castillo de Castellar as a significant highlight for any guest’s stay.
Wi-Fi
At Hotel Tugasa Castillo de Castellar, guests frequently encounter challenges with the Wi-Fi connection. Many travelers have noted that the internet signal is often weak or unreliable with some guests unable to connect at all. Internet coverage can be particularly problematic, resulting in difficulties accessing the web, whether through the hotel's Wi-Fi or personal mobile data due to lack of network reception. While some point out that poor internet can be ideal for those looking to fully disconnect and unwind, it proves frustrating for those who need a reliable connection, especially for work purposes. Additionally, weather conditions sometimes exacerbate the issue, further disrupting connectivity.
Family
Hotel Tugasa Castillo de Castellar is an exceptional choice for families seeking a memorable and unique stay. Located in a picturesque setting, the hotel offers stunning views, a convenient breakfast buffet and close proximity to a restaurant, making it particularly suitable for families with children. Guests have described their experience as incredibly beautiful and praised the hotel's ideal conditions for family stays. Children can enjoy the novelty of staying in a castle, which adds to the adventurous spirit of the trip. However, it is worth noting that dining options for children within immediate reach are limited. The tranquil environment also makes it a perfect place to relax and reflect, making it a versatile destination for both families and couples.
3 Star
Nestled in a historic setting with breathtaking views, Hotel Tugasa Castillo de Castellar offers a charming retreat. Ideal for couples seeking a cozy getaway, the accommodations are noted for providing a very pleasant stay in an atmospheric village setting. Despite some issues, such as the cleanliness of the rooms and the size of the double beds, the overall experience aligns well with a three-star rating. Guests appreciate the excellent service and the soothing environment that promises a good rest. The culinary offerings, while on the pricier side, are praised for their quality and are considered worth the cost. The scenic drive to the hotel adds an extra layer of delight to the visit. Overall, it's a unique destination where the ambiance and panoramic views make for a memorable stay.
No, Hotel Tugasa Castillo de Castellar doesn't have any pool.
No, a spa isn't available at Hotel Tugasa Castillo de Castellar.
No, Hotel Tugasa Castillo de Castellar doesn't allow dogs.
No, parking facilities aren't available at Hotel Tugasa Castillo de Castellar.
No, Hotel Tugasa Castillo de Castellar doesn't have a gym.