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Summary of reviewsPensión Jade receives overwhelmingly positive reviews, especially for its central location, which guests describe as unbeatable, excellent and perfect. Positioned conveniently for shopping, dining and exploring the city's attractions, its proximity to the old town, bars and the port area, coupled with its quiet atmosphere, enhances its charm.
While the rooms receive mixed feedback with many guests commenting on their small size and lack of windows, cleanliness is a standout feature. The rooms and bathrooms are meticulously maintained, creating a comfortable environment. The staff also play a crucial role in improving the overall experience, frequently praised for their friendliness, attentiveness and willingness to assist, providing excellent service from check-in to check-out.
The beds at Pensión Jade receive varied reactions; many guests commend their comfort, describing the mattresses and pillows as superb. However, some guests note inconsistencies with older, less comfortable mattresses. Despite these occasional drawbacks, the exceptional cleanliness, superb location and outstanding staff service make it a highly recommended choice for travelers. Show more
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Categories
Small Guest House
This guesthouse is noted for its cozy ambiance and intimate setting. It provides a comfortable and personalized experience for guests.
3-Star Guest House
Centrally located, this guest house is a short walk from the Bay of Biscay. It provides comfortable accommodations and easy access to local attractions. Ideal for travelers looking for a simple and convenient stay in the heart of Castro-Urdiales.
Guest House near Nightlife Spots
Guest House with Parking
Cheap Guest House
Room Types
Double or Twin RoomThis modern room is decorated in pastel tones, featuring a flat-screen TV, a private bathroom and free Wi-Fi.
Single RoomThis modern room is decorated in pastel tones, featuring a flat-screen TV, a private bathroom and free Wi-Fi.
Deluxe Single RoomThe unit offers 1 bed.
Guest Reviews
7.1
Good
Location
Pensión Jade enjoys an enviable position that stands out as its best feature according to guest reviews. The establishment is centrally located, placing visitors in the heart of the action and making it incredibly convenient for shopping, dining and exploring the city's attractions. Guests consistently describe the location as excellent, perfect and unbeatable with many appreciating its proximity to the old town, bars, the port area and various services. The quiet atmosphere and welcoming staff further enhance the guest experience, underscoring the appeal of this charming and conveniently situated guesthouse.
Rooms
The rooms at Pensión Jade generally receive mixed feedback with a predominance of comments on their size and layout. Many guests found the rooms to be extremely small, often described as tiny or very small. Another common point is the lack of windows in the rooms, which many guests found uncomfortable and claustrophobic. Some rooms featured only a skylight instead of a traditional window, which didn't provide adequate ventilation and made the rooms feel enclosed.
The bathrooms also tend to be compact with showers that are particularly small. Some guests mentioned issues with the comfort of the mattresses, citing old and uncomfortable springs. Despite these concerns, several positive points include the rooms being clean and the staff being noted as very helpful.
Overall, while the rooms at Pensión Jade are described as modest in comfort and lacking in space and ventilation, cleanliness and good staff service are appreciated by some guests.
Beds
Pensión Jade receives mixed reviews regarding its beds. Many guests praise the beds for being very comfortable with some highlighting the comfort of both the mattress and pillows. Descriptions such as "super comfortable" and "spacious and comfortable" suggest that several visitors enjoyed a restful night's sleep. However, some reviews indicate issues with comfort, mentioning old and uncomfortable mattresses that could use refurbishing. These mixed impressions suggest that while many find the beds satisfactory, there may be inconsistencies in the quality of mattresses provided.
Cleanliness
Pensión Jade consistently receives high marks for its cleanliness, which many guests describe as impeccable and superb. Rooms and bathrooms are frequently noted as very clean, well-maintained and tidy, contributing to an overall sense of comfort during stays. Visitors particularly appreciate the daily room cleaning, the fresh smell and the quiet, tranquil atmosphere of the accommodations. The friendly staff further enhances the positive experience. In addition to its cleanliness, the pension boasts a convenient location, ideal for accessing nearby shops and central streets, making it both a comfortable and practical choice for travelers. Despite some limitations, such as accessibility issues with the entrance stairs, the outstanding cleanliness and value for money make it a commendable option.
Staff
Pensión Jade boasts an excellent team whose hallmark is their friendliness and accommodating nature. Guests consistently highlight how extremely helpful and attentive the staff are with many praising their readiness to assist with any needs. The receptionists receive specific commendations for their politeness and willingness to offer support, whether it is during check-in or with other requests. The owner and managerial staff also earn high marks for their attentiveness and the ability to offer practical help, such as accommodating luggage storage after check-out. Overall, the kind and welcoming demeanor of the staff significantly enhances the guest experience at Pensión Jade.
No, Pensión Jade doesn't have any pool.
No, a spa isn't available at Pensión Jade.
No, Pensión Jade doesn't allow dogs.
Yes, parking facilities are available at Pensión Jade.