Comfort Suites Columbia at Harbison generally receives positive reviews with a few areas needing improvement. The hotel's location is frequently highlighted as a major advantage, praised for its convenience and proximity to restaurants, stores, shopping malls and major highways. This makes it ideal for families, shopping enthusiasts and anyone wanting easy access to local attractions.
Breakfast offerings at the hotel are well-received with guests appreciating the variety of hot and cold items available, such as biscuits with gravy, eggs, waffles, pastries, yogurt and more. The 24/7 coffee service and attentive breakfast staff also add to the positive experience, though some guests did note occasional issues with food quality and variety.
Guest feedback on the rooms is mixed. Positively, many guests find the rooms spacious and the beds comfortable, contributing to a relaxing stay. However, there are repeated concerns about cleanliness with reports of dusty surfaces, stained carpets, moldy smells and outdated fixtures. Some guests also noted issues with housekeeping standards and general maintenance.
Cleanliness is a mixed area for the hotel. While some guests found their rooms clean and modern, numerous others reported significant cleanliness problems, including dirty carpets, unclean bathrooms, bugs and musty odors.
The staff at Comfort Suites Columbia at Harbison generally receives high marks for friendliness, professionalism and helpfulness. Specific staff members have been praised for their exceptional service, although there are occasional reports of rude or unprofessional behavior.
The indoor pool is appreciated, particularly by families, although it is noted to be small and sometimes not well-maintained. The pool area could benefit from better lighting and cleanliness.
Parking is another strong point with guests finding it ample and conveniently located. The cost of parking is also rated as reasonable, adding to the overall convenience.
The hotel is family-friendly with many guests mentioning how well-suited it is for trips with children. Its proximity to attractions like the zoo and botanical gardens, as well as nearby amenities, enhances the family experience.
The beds are generally praised for their comfort, though there are some concerns about cleanliness, including reports of stains and bedbugs. Yet, most guests report a comfortable night’s sleep.
In summary, Comfort Suites Columbia at Harbison offers a convenient location and comfortable accommodations, making it a good choice for families and travelers looking for ease of access to local amenities. However, potential guests should be aware of the mixed reviews regarding cleanliness and room maintenance.