Citadines Cebu City
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Summary of reviewsCitadines Cebu City receives enthusiastic praise across various categories, making it a top choice for travelers to Cebu City. Its central location is highly appreciated for its proximity to supermarkets, shopping centers like Ayala Mall, restaurants, cafes, bars and the Cebu Business Park. This prime positioning offers guests easy access to transportation, including taxis, while maintaining a quiet and clean environment for relaxation.
The breakfast offerings at Citadines Cebu City are repeatedly described as outstanding, featuring a wide array of European pastries, Filipino dishes, fresh Asian cuisine and baked goods. Guests enjoy the extensive buffet, high-quality ingredients and friendly service, though there are minor complaints about cost and food temperature when not included in the room rate.
Rooms at the hotel are modern, spacious and equipped with kitchenettes, providing a homey and well-appointed environment. Guests laud the cleanliness, comfort and practical amenities such as Argan Oil shampoo and complete tableware. While some rooms had minor maintenance issues, they are generally regarded as exceptional.
Cleanliness is a strong suit with the hotel consistently being described as spotless and well-maintained. This extends from rooms to common areas, creating a secure and comfortable atmosphere for guests.
The staff at Citadines Cebu City are noted for their friendliness, professionalism and attentiveness. Guests commend the excellent service across all departments, underscoring the team's role in enhancing the guest experience.
WiFi quality receives mixed reviews with many guests finding it strong and fast, while others experience inconsistencies in signal and speed. The hotel's gym, although on the smaller side, is clean and well-equipped with its rooftop location adding a unique element.
The hotel's pool, situated on the 9th floor, offers stunning city views and a relaxing ambiance, despite occasional issues with water temperature and limited sunbeds. Parking facilities are reliable and convenient with ample space for vehicles and secure scooter parking.
The beds at Citadines Cebu City are highly acclaimed for their comfort, contributing significantly to guests' restful experiences. The hotel is perceived as offering exceptional value for money, often being rated higher than its current four-star designation. Accessibility features and the location's convenience for disabled guests are also positively noted.
Lastly, the rooftop pool stands out for its spectacular views and refreshing atmosphere, enhancing the overall guest experience. Citadines Cebu City is recognized as a pet-friendly hotel, welcoming travelers with furry companions and ensuring a comfortable stay for all.
Overall, Citadines Cebu City excels in its location, amenities, cleanliness, friendly staff and value for money, making it a highly recommended choice for visitors to Cebu City.
Categories
The breakfast offerings at Citadines Cebu City are repeatedly described as outstanding, featuring a wide array of European pastries, Filipino dishes, fresh Asian cuisine and baked goods. Guests enjoy the extensive buffet, high-quality ingredients and friendly service, though there are minor complaints about cost and food temperature when not included in the room rate.
Rooms at the hotel are modern, spacious and equipped with kitchenettes, providing a homey and well-appointed environment. Guests laud the cleanliness, comfort and practical amenities such as Argan Oil shampoo and complete tableware. While some rooms had minor maintenance issues, they are generally regarded as exceptional.
Cleanliness is a strong suit with the hotel consistently being described as spotless and well-maintained. This extends from rooms to common areas, creating a secure and comfortable atmosphere for guests.
The staff at Citadines Cebu City are noted for their friendliness, professionalism and attentiveness. Guests commend the excellent service across all departments, underscoring the team's role in enhancing the guest experience.
WiFi quality receives mixed reviews with many guests finding it strong and fast, while others experience inconsistencies in signal and speed. The hotel's gym, although on the smaller side, is clean and well-equipped with its rooftop location adding a unique element.
The hotel's pool, situated on the 9th floor, offers stunning city views and a relaxing ambiance, despite occasional issues with water temperature and limited sunbeds. Parking facilities are reliable and convenient with ample space for vehicles and secure scooter parking.
The beds at Citadines Cebu City are highly acclaimed for their comfort, contributing significantly to guests' restful experiences. The hotel is perceived as offering exceptional value for money, often being rated higher than its current four-star designation. Accessibility features and the location's convenience for disabled guests are also positively noted.
Lastly, the rooftop pool stands out for its spectacular views and refreshing atmosphere, enhancing the overall guest experience. Citadines Cebu City is recognized as a pet-friendly hotel, welcoming travelers with furry companions and ensuring a comfortable stay for all.
Overall, Citadines Cebu City excels in its location, amenities, cleanliness, friendly staff and value for money, making it a highly recommended choice for visitors to Cebu City.
Hotel Taking Steps Towards Sustainability
This property is a GSTC-Certified Sustainable Property, with functionality and sustainability evident in its efficient design, space planning, and the use of eco-friendly and easy-to-maintain materials. It is part of Ascott Limited, which has a dedicated Sustainability Programme.
Dog Friendly Hotel
Citadines Cebu City offers express check-in/out, allergy-free rooms, an infinity pool, free WiFi, and a fitness center. The aparthotel is pet-friendly and provides spacious accommodations, which are excellent for guests traveling with dogs.
Hotel with Parking
This aparthotel provides free self-parking on-site, offering a convenient parking solution for guests staying in the city center.
Accessible Hotel
Citadines Cebu City is located near Fuente Osmena Circle and provides accommodations with an outdoor swimming pool, private parking, a fitness center, and a restaurant. It boasts a central and conveniently accessible location with good accessibility features and easy access to public transport.
Hotel with Gym
Features a clean and well-equipped fitness room. While some guests find it small, it provides essential equipment for a basic workout.
4-Star Hotel
Citadines Cebu City offers modern serviced apartments with kitchenettes, providing a comfortable and convenient extended stay. Its location in Baseline Center offers easy access to commercial areas and entertainment.
Hotel with Swimming Pool
Outdoor Pool
Hotel with Outdoor Pool
Guest Reviews
Citadines Cebu City boasts an enviable location, drawing universal praise for its close proximity to a multitude of amenities and attractions. Situated centrally within Cebu City's heart, the hotel provides easy access to essential spots such as supermarkets, shopping centers like Ayala Mall and a variety of restaurants, cafes and bars. The Robinsons supermarket and convenience stores right beneath the hotel add a layer of convenience for short and long stays alike.
Whether arriving from the airport or the North Bus Terminal, guests find the short taxi rides a welcome convenience. Furthermore, the hotel stands near the Cebu Business Park, making it a prime choice for business travelers needing quick access to key business districts. Despite its central location, the hotel offers a quiet and clean environment, ideal for those looking to balance urban proximity with some tranquility.
Citadines Cebu City's location also ensures that guests can easily navigate through the city's transportation network. The ease of catching taxis and walking short distances to essential destinations, including the bustling Mango Square, adds to the convenience factor. The hotel's strategic positioning makes it an excellent pitstop for a variety of travelers, whether for a quick city exploration or an overnight stay near the airport. While traffic congestion can be an issue during rush hours, the advantages of the location generally overshadow this inconvenience.
In summary, Citadines Cebu City's prime, central location, supported by convenient amenities and easy access to transportation, makes it an outstanding choice for visitors looking to immerse themselves in the vibrant Cebu City atmosphere.
Visitors to Citadines Cebu City have overwhelmingly positive things to say about the breakfast offerings at the hotel. Repeatedly described as amazing, excellent and superb, the breakfast options impress with their incredible quality and variety. Guests rave about the buffet's wide selection, which includes European pastries, Filipino dishes, fresh Asian cuisine and an array of baked goods. The breakfast is noted for being extensive and abundant, featuring high-quality ingredients and delicious food that sets guests up for their day.
The breakfast ambiance is also well-regarded with the service receiving high marks for attention to detail and friendliness. Guests appreciate that the breakfast is included in the room rate, offering a convenient and high-value start to their day.
However, there are a few minor criticisms, primarily regarding the high cost when breakfast is not included in the room rate and occasional issues with the food's temperature. Despite these minor drawbacks, the overall consensus highlights an unforgettable breakfast experience that shouldn't be missed when staying at Citadines Cebu City.
Citadines Cebu City offers a delightful experience with its well-appointed and spacious rooms that consistently impress guests. The rooms are described as modern, clean and very comfortable, often likened to apartments due to their size and extensive facilities, including kitchenettes equipped with necessary amenities. Many guests appreciate the cleanliness and contemporary design, noting that rooms are spotless and maintained to high standards. Quiet and almost noise-free, the rooms provide a restful retreat with comfy beds and great views of the city.
The spaciousness of the rooms is a recurring highlight with numerous guests emphasizing how much larger than expected their accommodations were. Many rooms feature convenient extras, such as a full microwave, complete tableware and luxurious bathroom amenities like Argan Oil shampoo. The facilities also receive praise for being practical and useful, enhancing the homey and well-equipped feel of the accommodations.
While the majority of reviews are overwhelmingly positive, it's noted that a few rooms had maintenance issues or occasional smells, but these seem to be exceptions rather than the rule.
Overall, Citadines Cebu City stands out as a modern city hotel offering large, clean and comfortable rooms that promise a pleasant and convenient stay. Its proximity to city attractions and restaurants adds to its allure, making it a desirable choice for both short and extended stays.
Citadines Cebu City is highly regarded for the comfort of its beds, frequently praised as very comfortable or even the most amazing comfy bed. The majority of guests have had positive experiences, describing the beds as clean, fresh and modern. The spaciousness and large sizes of beds have also been noted with mentions of double, king-size and even super king-size beds being available. Despite a few comments pointing out instances of smaller beds or concerns about bed size, the general consensus is one of satisfaction. The quality of mattresses received specific acclaim for being very good, contributing to a restful sleep experience. Overall, Citadines Cebu City provides a comfortable and pleasant stay with its highly appreciated bedding.
Citadines Cebu City consistently earns high praise from guests for its impeccable cleanliness. Descriptions such as very clean, spotless, super clean and exceptionally clean frequently occur in guest feedback, highlighting the hotel's commitment to maintaining a pristine environment. The rooms are repeatedly noted as being clean, comfortable and modern with many guests appreciating their well-maintained and properly equipped state.
The hotel facilities, including the clean and modern bathrooms and the clean amenities, contribute to a satisfying stay. Although some feedback mentions areas like the pool needing more attention and occasional housekeeping lapses, most reviews indicate a thoroughly clean environment, from the rooms to the common areas.
Guests often comment on the tranquil and secure atmosphere of the rooms, further enhanced by their spaciousness and the beautiful, modern decor. Citadines Cebu City's high standards in cleanliness and hygiene, combined with attentive and friendly staff, leave a lasting positive impression, making it a noteworthy choice for travelers seeking a clean and comfortable stay in Cebu City.
Citadines Cebu City receives high praise for its exceptional staff, who are consistently described as friendly, welcoming and exceedingly helpful. Guests frequently commend the professionalism, attentiveness and courteous nature of the team. From the reception desk to the housekeeping staff, everyone appears to greet guests with warm smiles and a willingness to assist with any inquiries or needs.
The personnel's accommodating and supportive attitude stands out, contributing to a pleasant and comfortable stay. Visitors appreciated the extra effort from the management and frontline staff, who are noted for their quick responses and commitment to excellent service. Several mentions highlighted the thorough cleanliness maintained by the cleaning staff, reflecting the hotel's emphasis on hospitality.
Whether it's the respectful service, the helpful interactions or just the overall kindness shown, the staff at Citadines Cebu City clearly play a critical role in enhancing the guest experience. Their consistent professionalism and friendliness ensure that guests feel well-cared for throughout their visit.
Guests have had a varied experience with the WiFi at Citadines Cebu City. Many found the internet quality to be good, highlighting strong, smooth and fast connections in several instances. The WiFi worked well for many guests with some even describing it as super fast and stable. However, there are notable mentions of inconsistencies, such as weak signals, flaky connections and generally slow speeds on certain floors, specifically the 22nd floor. Despite some positive feedback on the WiFi performance, some reviews indicated issues with stability and speed, making the experience less reliable for several guests. Nonetheless, the availability of free WiFi and features like free filtered water in rooms are positive aspects of the hotel’s service.
Citadines Cebu City offers guests a fitness room that, while praised for its cleanliness and being well-equipped, receives mixed reviews regarding its size. Several guests note that the gym is on the smaller side and can feel cramped, especially with many guests. Despite its compact size, users find the gym functional with useful facilities, including good treadmills. Long opening hours for both the gym and swimming pool add to the convenience. Some guests even described the gym as stunning and one of the better gyms they've experienced. The rooftop location provides a unique workout atmosphere. Overall, the gym is considered sufficient and serves its purpose well within the hotel amenities.
The pool at Citadines Cebu City is a standout feature that receives high praise from guests. Positioned on the 9th floor, the infinity pool offers breathtaking views of the city, which only add to its appeal. Many reviews highlight its clean and well-maintained condition, making it an inviting spot for relaxation. The pool's night-time ambiance is particularly beautiful and ideal for evening dips.
However, there are some consistent drawbacks noted by guests. The water temperature is often described as very cold, which can detract from the overall swimming experience. Additionally, there are very few sunbeds available and the lack of dedicated pool towels means guests must use their room towels. Some reviews also mention occasional issues with cleanliness and maintenance.
Despite these minor setbacks, the pool area is generally regarded as a lovely and enjoyable space, providing an excellent addition to the hotel’s amenities and an ideal setting to unwind while taking in the city's scenic views.
Citadines Cebu City offers convenient and reliable parking options for guests. The hotel provides good parking facilities, including an underground car park, ensuring that visitors have ample space to park their vehicles securely. Notably, scooter parking is available for free, catering to a variety of transportation needs. Onsite parking availability simplifies the experience for those driving, while easy access to taxi transport means guests can effortlessly explore the city without hassle. The overall parking experience at Citadines Cebu City is highly satisfactory, contributing to a stress-free stay.
'Citadines Cebu City' is frequently praised for offering exceptional value for money. Guests highlight its luxurious amenities and four-star worthy rating with many asserting it deserves more than its current star designation. The hotel's central location, ideal for events like the Sinulog Festival, adds to its allure. Positive reviews consistently mention stellar service, a satisfying breakfast and refreshing swimming pool. While some see it as a little better than a three-star hotel, the consensus is that it provides great, if not excellent, value for money, making it a commendable choice for travelers.
Citadines Cebu City boasts a central and conveniently accessible location, making it an excellent choice for guests with disabilities. The hotel offers good accessibility features and ensures easy access to public transport, making it straightforward to navigate the city. Guests can enjoy a very accessible location near essential amenities, including supermarkets, grocery stores, shopping centers and the city center. The availability of taxis and early check-in options further enhance the convenience. Additionally, booking an extra stay is uncomplicated, reflecting the hotel’s commitment to making travel easy and comfortable for all visitors.
Citadines Cebu City offers a stunning rooftop pool experience that guests frequently praise. Despite some comments about the pool area being small and occasionally crowded, the overall feedback highlights the pool's standout features. The rooftop pool provides a breathtaking view of the city, making it a perfect spot for relaxation. The long, infinity edge adds to its appeal, creating an illusion of blending into the urban skyline. Guests find the terrace pool particularly refreshing, enhancing the overall ambiance with its cool, inviting water. The beautiful design and amazing views from the pool make it a memorable part of the stay at Citadines Cebu City.
Citadines Cebu City is widely praised for its pet-friendly environment, making it an excellent choice for travelers with furry companions. The hotel allows pets, providing a welcoming atmosphere for all guests, including those with animals. The staff's friendliness towards dogs is a consistent highlight, ensuring both pets and their owners feel comfortable and valued. The presence of a security dog at the entrance adds to the sense of safety, while drug-sniffing dogs contribute to the overall security. Recognized as a top option for dog-friendly accommodations in Cebu, Citadines Cebu City stands out for its dedication to being fur baby-friendly.
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Location
Whether arriving from the airport or the North Bus Terminal, guests find the short taxi rides a welcome convenience. Furthermore, the hotel stands near the Cebu Business Park, making it a prime choice for business travelers needing quick access to key business districts. Despite its central location, the hotel offers a quiet and clean environment, ideal for those looking to balance urban proximity with some tranquility.
Citadines Cebu City's location also ensures that guests can easily navigate through the city's transportation network. The ease of catching taxis and walking short distances to essential destinations, including the bustling Mango Square, adds to the convenience factor. The hotel's strategic positioning makes it an excellent pitstop for a variety of travelers, whether for a quick city exploration or an overnight stay near the airport. While traffic congestion can be an issue during rush hours, the advantages of the location generally overshadow this inconvenience.
In summary, Citadines Cebu City's prime, central location, supported by convenient amenities and easy access to transportation, makes it an outstanding choice for visitors looking to immerse themselves in the vibrant Cebu City atmosphere.
Breakfast
The breakfast ambiance is also well-regarded with the service receiving high marks for attention to detail and friendliness. Guests appreciate that the breakfast is included in the room rate, offering a convenient and high-value start to their day.
However, there are a few minor criticisms, primarily regarding the high cost when breakfast is not included in the room rate and occasional issues with the food's temperature. Despite these minor drawbacks, the overall consensus highlights an unforgettable breakfast experience that shouldn't be missed when staying at Citadines Cebu City.
Rooms
The spaciousness of the rooms is a recurring highlight with numerous guests emphasizing how much larger than expected their accommodations were. Many rooms feature convenient extras, such as a full microwave, complete tableware and luxurious bathroom amenities like Argan Oil shampoo. The facilities also receive praise for being practical and useful, enhancing the homey and well-equipped feel of the accommodations.
While the majority of reviews are overwhelmingly positive, it's noted that a few rooms had maintenance issues or occasional smells, but these seem to be exceptions rather than the rule.
Overall, Citadines Cebu City stands out as a modern city hotel offering large, clean and comfortable rooms that promise a pleasant and convenient stay. Its proximity to city attractions and restaurants adds to its allure, making it a desirable choice for both short and extended stays.
Beds
Cleanliness
The hotel facilities, including the clean and modern bathrooms and the clean amenities, contribute to a satisfying stay. Although some feedback mentions areas like the pool needing more attention and occasional housekeeping lapses, most reviews indicate a thoroughly clean environment, from the rooms to the common areas.
Guests often comment on the tranquil and secure atmosphere of the rooms, further enhanced by their spaciousness and the beautiful, modern decor. Citadines Cebu City's high standards in cleanliness and hygiene, combined with attentive and friendly staff, leave a lasting positive impression, making it a noteworthy choice for travelers seeking a clean and comfortable stay in Cebu City.
Staff
The personnel's accommodating and supportive attitude stands out, contributing to a pleasant and comfortable stay. Visitors appreciated the extra effort from the management and frontline staff, who are noted for their quick responses and commitment to excellent service. Several mentions highlighted the thorough cleanliness maintained by the cleaning staff, reflecting the hotel's emphasis on hospitality.
Whether it's the respectful service, the helpful interactions or just the overall kindness shown, the staff at Citadines Cebu City clearly play a critical role in enhancing the guest experience. Their consistent professionalism and friendliness ensure that guests feel well-cared for throughout their visit.
Wi-Fi
Gym
Pool
However, there are some consistent drawbacks noted by guests. The water temperature is often described as very cold, which can detract from the overall swimming experience. Additionally, there are very few sunbeds available and the lack of dedicated pool towels means guests must use their room towels. Some reviews also mention occasional issues with cleanliness and maintenance.
Despite these minor setbacks, the pool area is generally regarded as a lovely and enjoyable space, providing an excellent addition to the hotel’s amenities and an ideal setting to unwind while taking in the city's scenic views.
Parking
4 Star
Accessible
Outdoor Pool
Dog Friendly
Yes, Citadines Cebu City has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Citadines Cebu City.
Yes, Citadines Cebu City welcomes dogs.
Yes, parking facilities are available at Citadines Cebu City.
Yes, Citadines Cebu City has a gym.
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