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Summary of reviewsPhoenix Hotel is ideally located in the town center of Chard, offering guests convenient access to local amenities and attractions. Its central positioning on the main street makes it particularly appealing for those traveling via bus or visiting nearby family and friends. Guests frequently praise the hotel’s dining options, with very good food available at reasonable prices.
Breakfast at Phoenix Hotel is a standout feature, with guests enjoying a variety of delicious, freshly prepared dishes each morning. The quality and value for money of the breakfast service receive high marks, as does the attentive staff, ensuring a satisfying start to the day.
Rooms at the hotel are described as comfortable, tidy, and well-furnished, providing good value for a budget-friendly stay. Although some décor appears dated, the overall ambiance is inviting. Cleanliness is mostly upheld throughout the hotel, with the rooms and bedding frequently noted for their cleanliness. However, shared bathrooms can sometimes fall short of expectations.
The staff at Phoenix Hotel are widely recognized for their friendliness and helpfulness, contributing to a welcoming atmosphere. Their approachable nature and positive demeanor enhance the guest experience, although occasional service discrepancies are reported.
While many guests find the beds comfortable, there are inconsistencies with some mattresses, which could benefit from improvements in maintenance. Overall, Phoenix Hotel is lauded for its central location, excellent breakfast, and friendly staff, offering a pleasant, budget-conscious stay. Show more
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Categories
Hotel with Parking
Situated in Chard town center, this hotel features free private parking for its guests, adding convenience for those arriving by car.
Family Friendly Hotel
Cheap Hotel
Small Hotel
Room Types
Twin Room with Shared BathroomThe spacious twin room offers a wardrobe, an electric kettle, a carpeted floor, heating and a flat-screen TV. The unit has 2 beds.
Double RoomThe spacious double room provides a tea and coffee maker, a wardrobe, as well as a private bathroom featuring a shower. This double room features a carpeted floor, heating and a flat-screen TV. The unit offers 1 bed.
Small Twin RoomThe spacious twin room provides a tea and coffee maker, a wardrobe, as well as a private bathroom featuring a shower. This twin room features a carpeted floor, heating and a flat-screen TV. The unit offers 2 beds.
Basic Triple RoomThe spacious triple room provides an electric kettle, a carpeted floor, heating and a flat-screen TV. The unit offers 3 beds.
Single Room with Shared BathroomThe single room offers a flat-screen TV, an electric kettle, a carpeted floor and heating. The unit offers 1 bed.
Guest Reviews
6.6
Rated
Location
Phoenix Hotel boasts a convenient location within the bustling town center of Chard, making it an ideal choice for those wanting ease of access to local amenities and attractions. Guests appreciate the hotel's positioning on the main street, which provides proximity to bus stops, facilitating travel throughout the area. The centrality is noted for being right in the heart of the town, offering a blend of charm and convenience for visitors. Moreover, the location serves well for individuals visiting family or friends in Chard, providing a practical base. Dining at Phoenix Hotel also receives praise, with guests enjoying very good food at reasonable prices, complementing the overall convenience of their stay.
Breakfast
At the Phoenix Hotel, breakfast is more than just a meal—it's an experience. Guests consistently rave about the exceptional quality and variety offered each morning. Whether starting the day with a hearty English breakfast or savoring freshly made dishes, visitors are delighted by the delicious and plentiful options. The dedication to cooking to order ensures that every breakfast feels personally catered, providing a top-notch start to the day.
The experience is further enhanced by the value for money, with many guests noting the incredible inclusivity of breakfast in the room price. This adds to the feeling of indulgence, with many noting how well-cooked and satisfying the meals were. The hotel clearly prioritizes customer satisfaction, as nothing seems too much trouble for the staff when it comes to breakfast service. The Phoenix Hotel's breakfast stands out not just for its superb taste and variety but also for making guests feel as though their preferences are a priority. In short, it's the perfect way to fuel a day of exploring or relaxing in comfort.
Rooms
Nestled in its charming locale, Phoenix Hotel offers guests a comfortable and tidy stay in freshly decorated rooms. Travelers appreciate the great price point relative to the well-appointed bedrooms, which come stocked with ample supplies of towels, toiletries, and bedding. With a good-sized room and ensuite bathroom, guests find a clean and quaint ambience suitable for their needs. Though some elements feel a bit dated or tired, the hotel manages to maintain an inviting atmosphere for those seeking a basic yet pleasant overnight stay. Stories of less-than-perfect cleanliness surface occasionally, but overall, Phoenix Hotel stands as a comfortable and budget-friendly option.
Beds
The Phoenix Hotel offers a mixed experience when it comes to the quality of its beds. Many guests appreciated the comfortable and nice beds that contributed to a pleasant stay. However, there were notable inconsistencies, with some guests finding the mattresses to be uncomfortable, suggesting possible issues like broken springs. A few reviews even highlighted specific problems such as a bed bug infestation and worn-out mattresses, indicating room for improvement. While some beds were reportedly of high quality, it seems that maintenance and consistency in bed quality could enhance the overall guest experience at the hotel.
Cleanliness
The Phoenix Hotel consistently receives positive remarks for its standards of cleanliness, with many guests describing the facilities as clean and tidy. Guests frequently highlight the comfort of the clean beds and the welcoming cleanliness of the rooms. The bath, sink, and toilet in individual rooms often garner particular praise for their spotless condition. While the hotel generally maintains high cleanliness standards throughout the premises, minor issues are occasionally noted, such as the top of wardrobes. However, some guests have pointed out that shared bathrooms may not always be spotless, with previous users sometimes leaving them untidy. Overall, the hotel mostly meets expectations with its cleanliness, contributing to a comfortable stay for its guests.
Staff
Phoenix Hotel boasts a remarkably friendly and welcoming environment, primarily attributed to its exceptional staff. Guests consistently praise the staff for being friendly, helpful, and efficient. The atmosphere created by the staff adds to a comfortable stay, with many travelers noting their pleasant and cordial demeanor. Management is easily approachable and offers useful advice on local live music events, enhancing the guest experience further. Morning staff, in particular, receive high marks for their fantastic service, contributing positively to the start of each guest's day. While most of the staff are noted for their warmth and niceness, occasional discrepancies in service quality may occur. Overall, the team at Phoenix Hotel is widely acknowledged for their friendliness and attention, ensuring guests feel welcome and at ease during their stay.
No, Phoenix Hotel doesn't have any pool.
No, a spa isn't available at Phoenix Hotel.
No, Phoenix Hotel doesn't allow dogs.
Yes, parking facilities are available at Phoenix Hotel.