Charleston, 2058 Savannah Highway32.790402,-80.031189(Show on Map)
3.5
Rated
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
West Ashley Inn enjoys a strategic location near Charleston, making it an attractive option for travelers seeking convenience and accessibility. The hotel is conveniently situated near the airport, major highways, and notable attractions like downtown Charleston and Folly Beach. Guests appreciate its proximity to shopping centers and various dining options, while the peaceful neighborhood and nearby public transportation further enhance its appeal.
The hotel staff is frequently praised for their remarkable friendliness and professionalism. Guests often highlight the accommodating nature of the team, with staff members, particularly at the front desk, going above and beyond to ensure a pleasant stay. Despite any occasional less favorable interactions, the overall consensus is one of attentive service and genuine hospitality.
While guests report positive experiences with the comfort and cleanliness of some rooms, there remain significant areas for improvement. Efforts to enhance the property are noted, with some rooms featuring new flooring and fresh paint. However, issues such as unpleasant odors, inconsistencies in room amenities, and cleanliness concerns, including stained bedding and reports of insects, have been highlighted as detracting factors.
The pool at West Ashley Inn, unfortunately, does not meet guest expectations. Many reviews indicate that it is frequently closed or poorly maintained, with descriptions of green or dirty water. The condition of the pool often leaves a negative impression on visitors.
Overall, guests acknowledge efforts by the West Ashley Inn to improve the accommodation experience. The dedicated staff and convenient location stand out as key positives, but the hotel could benefit from addressing its cleanliness, maintenance, and amenity-related challenges to meet the expectations of a wider range of travelers.
Categories
Cheap
Offers affordable accommodation in the West Ashley area of Charleston. Provides basic amenities and is suitable for budget-conscious travelers visiting Charleston.
Pool
Outdoor Pool
Dog Friendly
Accessible
Outdoor Pool
Room Types
Queen RoomThis room features a flat-screen TV with cable channels. A desk is provided as well.
Double Room - Disability AccessThis accessible room features a flat-screen TV with cable channels. A desk is provided as well.
Double Room - Disability Access - Roll In ShowerThis accessible room features a flat-screen TV with cable channels. A desk is provided as well.
Quadruple RoomThis air-conditioned quadruple room includes a TV with cable channels and a private bathroom. The unit offers 2 beds.
Queen Room with Micro FridgeThis double room provides air conditioning and a TV with cable channels.
Deluxe Queen RoomThis air-conditioned double room is comprised of a TV with cable channels and a private bathroom. The unit has 1 bed.
Double Room with Two Beds and Micro FridgeThis quadruple room features air conditioning and a TV with cable channels.
Deluxe Quadruple RoomThis air-conditioned quadruple room is comprised of a TV with cable channels and a private bathroom. The unit has 2 beds.
Queen Room - Disability Access - Roll in ShowerThe air-conditioned double room has private bathroom fitted with a walk-in shower and a bath. The unit has 1 bed.
Guest Reviews
3.5
Rated
Review Summaries
Location
Nestled in a strategic area near Charleston, West Ashley Inn is praised for its convenient location that serves a variety of traveler interests. Situated close to the port and just off major highways, the hotel offers easy access to both the charms of downtown Charleston and the inviting sands of Folly Beach. Guests appreciate its proximity to the airport, making it a practical choice for those flying in. The vicinity also provides numerous shopping centers, grocery stores, and restaurants, including a McDonald's for a quick bite.
The neighborhood is highlighted as peaceful yet well-connected, with bus stops nearby and the interstate just around the corner, simplifying travel in and out of the city. Many find it an economical option, ideal for staying near tourist attractions without breaking the bank. While some reviews mention the need for transport to downtown, the overall consensus underscores the Inn's prime location as a significant advantage, catering to a variety of needs and ensuring convenience and accessibility for its guests.
Rooms
West Ashley Inn presents a mixed experience for travelers, mainly revolving around room quality. On the positive side, some guests found the rooms clean, with new flooring and fresh paint adding a refreshing touch. The bed linens, in particular, were noted to be clean, and the room cleaning staff received praise for their incredible effort in maintaining the spaces. The owners appear committed to improving the property, demonstrating positive changes with newly repainted rooms and an overall clean appearance.
However, the hotel struggles with several issues that may concern potential guests. Many reviewers mentioned persistent unpleasant odors, ranging from cigarette smoke to old food, which detract from the hotel ambiance. Cleanliness issues were prevalent, with reports of stained bed sheets, roach infestations, and dirty showers casting a shadow over guest experiences. Some furnishings and mattresses showed significant wear, affecting overall comfort.
Moreover, guests noted inconsistency in room amenities, with some rooms lacking basics like fridges and microwaves. Rooms were often described as small, and issues with room keys were frequent, adding to inconvenience. The overall sentiment from past guests suggests that while there are evident efforts to improve the facilities, the West Ashley Inn still has significant areas needing attention to meet a higher standard of accommodation.
Beds
The beds at West Ashley Inn seem to garner mixed reactions from guests. Amidst the varied experiences, a number of guests found the beds to be comfortable, with some describing them as soft and reasonably comfortable. Cleanliness of the beds was also noted positively, which adds a reassuring touch for those concerned with hygiene. However, some reviews indicate significant room for improvement. Several guests found the mattresses to be uncomfortable, describing issues such as hard surfaces, noticeable springs, and flat pillows. There were also mentions of stained linens and scratchy sheets, which detracted from the overall comfort. For those planning a stay, checking in advance about updates or specific room options could help ensure a more comfortable sleeping experience.
Cleanliness
The West Ashley Inn seems to have taken a hit in terms of maintaining cleanliness and sanitation, based on recent guest experiences. Many reviewers pointed out significant issues, such as persistent odors of cigarette smoke in non-smoking rooms and the presence of both live and dead insects, including roaches, throughout their stay. Cleanliness issues extended to stained and damaged bedding, dusty air units, and unclean bathrooms and showers with broken fixtures. Some guests even reported unpleasant smells and found sticky and visibly dirty towels.
The condition of the hotel's amenities, such as the pool, also fell short, with several comments describing it as green and unusable. Despite these issues, a few guests did find positives in the kind and helpful staff, and some noted that the property seemed maintained on the outside. Certain reviews mentioned a peaceful and quiet environment, with beds and showers sometimes reported as pleasing or clean. However, these sporadic highlights did little to offset the predominant narrative of inadequate cleanliness and upkeep, suggesting that the hotel might need substantial improvements in its cleaning and maintenance procedures.
Staff
West Ashley Inn seems to have made quite an impression with its exceptional staff, leaving guests feeling welcomed and well-taken care of during their stay. The majority of comments highlight the friendliness and helpfulness of the team, with guests often mentioning the politeness and professionalism they encountered, especially at the front desk and concierge. Several reviewers noted that the staff was accommodating and understanding, with individuals going above and beyond to ensure a pleasant visit.
A few standout mentions include Carson, whose enthusiasm for his job shines through, and the front desk and housekeeping staff, who have been described as amazing and exceptionally nice. Guests appreciated the ease of the check-in and check-out process and remarked on the cleanliness maintained by the housekeeping staff.
While the experience was overwhelmingly positive, there were occasional mentions of less favorable interactions, suggesting room for improvement in certain areas. Nonetheless, the predominant narrative is one of a team that is dedicated to providing a welcoming and comfortable atmosphere, making West Ashley Inn a place where guests can expect attentive service and genuine hospitality.
Pool
Travelers visiting the West Ashley Inn have voiced significant concerns regarding the state of the hotel's pool. Despite its presence, the pool has been consistently described as being closed or unusable. Many guests have encountered issues such as the water turning green or appearing visibly dirty and poorly maintained. Some even noted its resemblance to a biohazard due to its condition. Others have expressed frustration with the pool's extended closure for years, while a few mentioned that the pool had been properly maintained at times. The overall sentiment from guests suggests that the pool is frequently inaccessible, detracting from their experience at the hotel.
FAQ
Yes, West Ashley Inn has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at West Ashley Inn.
Yes, West Ashley Inn welcomes dogs.
No, parking facilities aren't available at West Ashley Inn.
