Windward Passage Hotel
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Summary of reviewsThe Windward Passage Hotel is highly regarded for its strategic location in Charlotte Amalie, offering convenient access to the airport, ferry terminal, and downtown attractions. Guests appreciate being close to a variety of restaurants, shops, and cultural sites, as well as enjoying scenic ocean views from select rooms. The hotel's location serves as an ideal base for both local exploration and inter-island travel.
The breakfast experience at the hotel receives mixed reviews, with high praise for its delicious offerings and attentive service when available, although guests have experienced inconvenience due to the restaurant's irregular opening days. On days when breakfast is available, guests commend the quality and service, indicating a potential for a satisfying breakfast experience.
Rooms at the Windward Passage Hotel are generally spacious, clean, and comfortable, often featuring beautiful ocean vistas. The hotel maintains a commendable level of cleanliness, despite its older structure, with mentions of newly remodeled rooms. There are areas noted for improvement, including outdated decor and the need for better customer service and upgraded facilities within rooms.
The staff at the hotel is frequently praised for their friendliness and welcoming nature, with special recognition for individuals who provide exceptional service. While some issues exist regarding front desk efficiency, the overall warmth and dedication of the staff contribute positively to guests' experiences.
The pool is a notable highlight, described as clean, spacious, and aesthetically pleasing, making it a favored spot for relaxation. Guests particularly enjoy the adjacent courtyard and the overall ambiance, although there are occasional mentions of limited access due to renovations.
Guest experiences with the beds are largely positive, emphasizing comfort and cozy arrangements. However, some reviews indicate inconsistencies, with certain guests encountering outdated or less comfortable bedding.
Overall, the Windward Passage Hotel offers a clean and comfortable stay with a prime location and friendly service. While there are areas needing modernization and improved consistency, the positives make it a viable choice for travelers seeking convenience and relaxation in St. Thomas.
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The breakfast experience at the hotel receives mixed reviews, with high praise for its delicious offerings and attentive service when available, although guests have experienced inconvenience due to the restaurant's irregular opening days. On days when breakfast is available, guests commend the quality and service, indicating a potential for a satisfying breakfast experience.
Rooms at the Windward Passage Hotel are generally spacious, clean, and comfortable, often featuring beautiful ocean vistas. The hotel maintains a commendable level of cleanliness, despite its older structure, with mentions of newly remodeled rooms. There are areas noted for improvement, including outdated decor and the need for better customer service and upgraded facilities within rooms.
The staff at the hotel is frequently praised for their friendliness and welcoming nature, with special recognition for individuals who provide exceptional service. While some issues exist regarding front desk efficiency, the overall warmth and dedication of the staff contribute positively to guests' experiences.
The pool is a notable highlight, described as clean, spacious, and aesthetically pleasing, making it a favored spot for relaxation. Guests particularly enjoy the adjacent courtyard and the overall ambiance, although there are occasional mentions of limited access due to renovations.
Guest experiences with the beds are largely positive, emphasizing comfort and cozy arrangements. However, some reviews indicate inconsistencies, with certain guests encountering outdated or less comfortable bedding.
Overall, the Windward Passage Hotel offers a clean and comfortable stay with a prime location and friendly service. While there are areas needing modernization and improved consistency, the positives make it a viable choice for travelers seeking convenience and relaxation in St. Thomas.
Hotel with Swimming Pool
Windward Passage Hotel offers a pool in a central location in Charlotte Amalie. It is a practical choice for travelers seeking convenience and accessibility.
Heated Pool Outdoor Pool
Business Hotel
Windward Passage Hotel is a convenient option for business travelers. It offers essential amenities and is close to the airport.
Hotel with Parking
As a hotel tagged with parking, this establishment ensures that guests have access to parking amenities during their stay. This provides a practical solution for transportation needs.
Accessible Hotel
This hotel is wheelchair accessible throughout its grounds and has facilities for disabled guests. Accessible features include an elevator, accessible toilets, and grab bars near toilets.
Hotel with Gym
Windward Passage Hotel includes a fitness center for guests looking to exercise during their stay.
Family Friendly Hotel
3-Star Hotel
Hotel with Outdoor Pool
Hotel with Heated Pool
Guest Reviews
Nestled in an enviable position within Charlotte Amalie, the Windward Passage Hotel offers a strategic location that appeals to diverse travelers. Guests repeatedly praise its proximity to both the airport and the ferry terminal, making it a prime choice for those on the go. The hotel sits comfortably near the bustling heart of downtown Charlotte Amalie, allowing easy access to a rich tapestry of restaurants, shops, and historic areas. Visitors can effortlessly walk to the vibrant Frenchtown and enjoy scenic waterfront views, including picturesque ocean vistas from select rooms. The surrounding neighborhood makes it convenient for tourists to indulge in the local culture, explore nearby attractions, or embark on inter-island adventures. Whether stepping off a ferry or gearing up for island exploration, the Windward Passage Hotel stands out for its location, providing a seamless bridge between sea and land transportation.
Windward Passage Hotel offers a breakfast experience that has garnered mixed reviews from its guests. Those fortunate enough to enjoy the breakfast described it as delicious, excellent, and very good, with particular praise for the attentive service provided by the staff, notably Crystal, who impressed with her exceptional care. However, many guests faced disappointment when the hotel's restaurant was unexpectedly closed, particularly on Mondays and Tuesdays, leaving them without the anticipated on-site dining option. Some reviews noted the inconvenience of having breakfast available only on certain days or not at all, contrasting sharply with the positive experiences others had when the restaurant was open. The quality of meals, when available, does earn commendation, showcasing a capacity for satisfaction, but inconsistencies in availability and concerns about pricing remain significant drawbacks that visitors should consider when planning their stay.
The Windward Passage Hotel boasts a prime location that appeals to many guests, particularly for those who appreciate proximity to the boat dock and stunning views of the harbor. The rooms often meet expectations with their generous space, clean presentation, and comfortable beds, making them an agreeable base for outings. Many guests have highlighted the beautiful ocean views and convenient access to local attractions.
Despite its older structure, the hotel has managed to maintain a level of cleanliness that guests appreciate, with some noting the rooms as newly remodeled. However, there are mentions of needed upgrades and repairs within the rooms, pointing to aspects such as outdated decor and the necessity for improved maintenance and thorough cleaning in certain areas.
While the overall experience seems positive in terms of space and cleanliness, there are calls for better customer service and enhancements in room facilities, such as more outlets and improved lighting. The hotel's restaurant has received mixed reviews, with some expressing disappointment in its limited operation hours.
In summary, Windward Passage Hotel offers a satisfactory stay with excellent location benefits, large clean rooms, and a chance to enjoy picturesque vistas, although it may benefit from some updates and improved guest service experiences.
At Windward Passage Hotel, guests find a generally comforting experience when it comes to the beds. Many reviews highlight the comfort of the beds, often describing them as comfortable, soft, and cozy, contributing positively to their stay. Several guests appreciated the large size of the beds and the inclusion of great pillows, adding to an overall restful night. The highlight for many was the luxurious comfort of the hotel beds, with a number of guests mentioning how comfy or very comfortable they found them.
Despite these positives, there are mentions of inconsistency in guest experiences. Some guests noted issues with outdated bedding, worn-out mattresses, and less comfortable arrangements, citing problems such as scratchy bed sheets, lumpy or hard mattresses, and bed cleanliness.
Overall, while most guests seem to enjoy a pleasant sleep in Windward Passage Hotel thanks to comfortable and inviting beds, a few highlight areas for improvement to ensure a consistently delightful stay for everyone.
Windward Passage Hotel has received praise for its commitment to cleanliness and comfort, leaving guests generally satisfied with their stay. Visitors frequently highlight the clean and tidy nature of the hotel, with clean rooms being a consistent point of satisfaction. The staff is often described as helpful and friendly, contributing to a warm and welcoming environment. The lobby has also been noted to have an amazing new look, enhancing the overall ambiance of the property.
Despite these positive remarks, there are mentions of areas needing upgrades, as the hotel is seen as somewhat outdated. Guests have pointed out some issues with room maintenance and a lack of modern amenities, such as electrical outlets near beds and microwaves for reheating food. A few reviews did indicate problems with room cleanliness, noting torn sheets, dusty rooms, and bathroom cleanliness as areas of concern. However, other comments emphasize the effective housekeeping and the clean, relaxing grounds of the property.
Overall, Windward Passage Hotel offers a clean, convenient location close to downtown, with comfortable accommodations. While there is room for modernization and improvement, the high level of cleanliness and friendly service make it a viable choice for travelers.
Travelers visiting the Windward Passage Hotel frequently commend its staff for exceptional friendliness and a welcoming attitude. Despite some isolated critiques regarding front desk management and occasional inefficiency, the majority of guests find themselves well-cared for by the team. Noteworthy mentions highlight the helpfulness of the security personnel and bar staff, with specific individuals like Mr. Orlando and Cricket being praised for their outstanding service. Devonte’s charm and respectful customer service also left guests with positive impressions. Particularly highlighted are the hotel’s accommodating and respectful employees, with several visitors appreciating their attentiveness and readiness to assist with any needs, such as luggage storage or the prompt provision of extra towels and bedding.
While the establishment is noted as being somewhat dated, travelers express satisfaction with the overall cleanliness of the premises. The friendly nature of the staff, from housekeeping to the front desk, contributes significantly to guests' positive experiences. The bartenders and security team notably enhance the hotel’s welcoming atmosphere, offering personalized service and thoughtful interactions. Despite some reservations regarding the helpfulness of certain staff members when it comes to providing information about local attractions, the warmth and hospitality of most of the hotel employees seem to leave a lasting impression on visitors, making for enjoyable stays in St. Thomas.
Windward Passage Hotel offers a charming pool experience, which is frequently praised by guests for being a highlight of their stay. The pool is described as very nice, clean, and spacious, creating an inviting atmosphere for relaxation. The setting not only provides a refreshing escape but is also aesthetically pleasing, perfect for taking photos. The adjacent courtyard is quite large and beautifully complements the pool, offering ample space for those who prefer to dine outdoors or enjoy a serene environment.
Additionally, the pool area is well-equipped with comfortable and well-maintained lounge chairs, enhancing the lounging experience. The staff at the hotel receives positive remarks, contributing to the overall pleasant atmosphere. While some guests noted the pool's operating hours could be extended, those who managed to enjoy the facilities often found it a delightful part of their stay. Families in particular appreciated the pool, with mentions of children enjoying the experience.
The pool's ambiance, coupled with a view of the ocean and the delightful evening lights of the hotel, makes it a remarkable spot for relaxation and unwinding during a stay. Despite some instances when guests couldn't access the pool due to renovations, those who did expressed a desire to revisit, indicating that the pool area significantly enhances the experience at Windward Passage Hotel.
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Location
Breakfast
Rooms
Despite its older structure, the hotel has managed to maintain a level of cleanliness that guests appreciate, with some noting the rooms as newly remodeled. However, there are mentions of needed upgrades and repairs within the rooms, pointing to aspects such as outdated decor and the necessity for improved maintenance and thorough cleaning in certain areas.
While the overall experience seems positive in terms of space and cleanliness, there are calls for better customer service and enhancements in room facilities, such as more outlets and improved lighting. The hotel's restaurant has received mixed reviews, with some expressing disappointment in its limited operation hours.
In summary, Windward Passage Hotel offers a satisfactory stay with excellent location benefits, large clean rooms, and a chance to enjoy picturesque vistas, although it may benefit from some updates and improved guest service experiences.
Beds
Despite these positives, there are mentions of inconsistency in guest experiences. Some guests noted issues with outdated bedding, worn-out mattresses, and less comfortable arrangements, citing problems such as scratchy bed sheets, lumpy or hard mattresses, and bed cleanliness.
Overall, while most guests seem to enjoy a pleasant sleep in Windward Passage Hotel thanks to comfortable and inviting beds, a few highlight areas for improvement to ensure a consistently delightful stay for everyone.
Cleanliness
Despite these positive remarks, there are mentions of areas needing upgrades, as the hotel is seen as somewhat outdated. Guests have pointed out some issues with room maintenance and a lack of modern amenities, such as electrical outlets near beds and microwaves for reheating food. A few reviews did indicate problems with room cleanliness, noting torn sheets, dusty rooms, and bathroom cleanliness as areas of concern. However, other comments emphasize the effective housekeeping and the clean, relaxing grounds of the property.
Overall, Windward Passage Hotel offers a clean, convenient location close to downtown, with comfortable accommodations. While there is room for modernization and improvement, the high level of cleanliness and friendly service make it a viable choice for travelers.
Staff
While the establishment is noted as being somewhat dated, travelers express satisfaction with the overall cleanliness of the premises. The friendly nature of the staff, from housekeeping to the front desk, contributes significantly to guests' positive experiences. The bartenders and security team notably enhance the hotel’s welcoming atmosphere, offering personalized service and thoughtful interactions. Despite some reservations regarding the helpfulness of certain staff members when it comes to providing information about local attractions, the warmth and hospitality of most of the hotel employees seem to leave a lasting impression on visitors, making for enjoyable stays in St. Thomas.
Pool
Additionally, the pool area is well-equipped with comfortable and well-maintained lounge chairs, enhancing the lounging experience. The staff at the hotel receives positive remarks, contributing to the overall pleasant atmosphere. While some guests noted the pool's operating hours could be extended, those who managed to enjoy the facilities often found it a delightful part of their stay. Families in particular appreciated the pool, with mentions of children enjoying the experience.
The pool's ambiance, coupled with a view of the ocean and the delightful evening lights of the hotel, makes it a remarkable spot for relaxation and unwinding during a stay. Despite some instances when guests couldn't access the pool due to renovations, those who did expressed a desire to revisit, indicating that the pool area significantly enhances the experience at Windward Passage Hotel.
Yes, Windward Passage Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Windward Passage Hotel.
No, Windward Passage Hotel doesn't allow dogs.
Yes, parking facilities are available at Windward Passage Hotel.
Yes, Windward Passage Hotel has a gym.
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