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Summary of reviewsThe Windward Passage Hotel is highly regarded for its strategic location in Charlotte Amalie, offering convenient access to the airport, ferry terminal, and downtown attractions. Guests appreciate being close to a variety of restaurants, shops, and cultural sites, as well as enjoying scenic ocean views from select rooms. The hotel's location serves as an ideal base for both local exploration and inter-island travel.
The breakfast experience at the hotel receives mixed reviews, with high praise for its delicious offerings and attentive service when available, although guests have experienced inconvenience due to the restaurant's irregular opening days. On days when breakfast is available, guests commend the quality and service, indicating a potential for a satisfying breakfast experience.
Rooms at the Windward Passage Hotel are generally spacious, clean, and comfortable, often featuring beautiful ocean vistas. The hotel maintains a commendable level of cleanliness, despite its older structure, with mentions of newly remodeled rooms. There are areas noted for improvement, including outdated decor and the need for better customer service and upgraded facilities within rooms.
The staff at the hotel is frequently praised for their friendliness and welcoming nature, with special recognition for individuals who provide exceptional service. While some issues exist regarding front desk efficiency, the overall warmth and dedication of the staff contribute positively to guests' experiences.
The pool is a notable highlight, described as clean, spacious, and aesthetically pleasing, making it a favored spot for relaxation. Guests particularly enjoy the adjacent courtyard and the overall ambiance, although there are occasional mentions of limited access due to renovations.
Guest experiences with the beds are largely positive, emphasizing comfort and cozy arrangements. However, some reviews indicate inconsistencies, with certain guests encountering outdated or less comfortable bedding.
Overall, the Windward Passage Hotel offers a clean and comfortable stay with a prime location and friendly service. While there are areas needing modernization and improved consistency, the positives make it a viable choice for travelers seeking convenience and relaxation in St. Thomas.
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