Embassy Suites by Hilton Charlotte Uptown
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Summary of reviewsEmbassy Suites by Hilton Charlotte Uptown offers an exceptional stay for both leisure and business travelers alike, consistently earning high praise for its prime location, cleanliness and service. Nestled in the heart of uptown Charlotte, the hotel provides walking-distance access to major downtown attractions, restaurants, bars and key venues like the Spectrum Center and Bank of America Stadium, making it ideal for city exploration and event attendance.
The complimentary breakfast stands out with its variety and quality, featuring made-to-order options like omelets and waffles. Guests also enjoy a social hour with complimentary drinks, adding extra value to their stay. Dinner at the hotel restaurant receives commendations for its delicious food and excellent bar service, making it a pleasant culinary experience.
Guests often highlight the spacious, clean and comfortable rooms, which come with ample natural light and views of downtown. Although some bathrooms could use more space and occasional noise near elevators could be improved, the overall room experience is positive.
The hotel's dedication to cleanliness is evident in well-maintained facilities and spotless public areas, contributing to a welcoming atmosphere. This is complemented by the consistently friendly, helpful and professional staff, who are frequently recognized for their exceptional service across all departments.
Family-friendly amenities include spacious rooms and an indoor pool, which, despite its occasional overcrowding and need for more regular cleaning, remains a favorite among children. The comfortable beds are particularly appreciated, contributing to restful sleep for guests.
However, parking at the hotel is a point of contention with expensive and often slow valet services causing frustration among guests. On the other hand, the gym with its cleanliness and well-maintained equipment, receives positive remarks.
Business travelers find the hotel highly suitable for work trips, thanks to its professional staff, clean meeting rooms and business-centered amenities.
Overall, Embassy Suites by Hilton Charlotte Uptown excels in location, cleanliness, comfort and customer service, making it a prime choice for visitors to Charlotte despite a few minor areas needing improvement.
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The complimentary breakfast stands out with its variety and quality, featuring made-to-order options like omelets and waffles. Guests also enjoy a social hour with complimentary drinks, adding extra value to their stay. Dinner at the hotel restaurant receives commendations for its delicious food and excellent bar service, making it a pleasant culinary experience.
Guests often highlight the spacious, clean and comfortable rooms, which come with ample natural light and views of downtown. Although some bathrooms could use more space and occasional noise near elevators could be improved, the overall room experience is positive.
The hotel's dedication to cleanliness is evident in well-maintained facilities and spotless public areas, contributing to a welcoming atmosphere. This is complemented by the consistently friendly, helpful and professional staff, who are frequently recognized for their exceptional service across all departments.
Family-friendly amenities include spacious rooms and an indoor pool, which, despite its occasional overcrowding and need for more regular cleaning, remains a favorite among children. The comfortable beds are particularly appreciated, contributing to restful sleep for guests.
However, parking at the hotel is a point of contention with expensive and often slow valet services causing frustration among guests. On the other hand, the gym with its cleanliness and well-maintained equipment, receives positive remarks.
Business travelers find the hotel highly suitable for work trips, thanks to its professional staff, clean meeting rooms and business-centered amenities.
Overall, Embassy Suites by Hilton Charlotte Uptown excels in location, cleanliness, comfort and customer service, making it a prime choice for visitors to Charlotte despite a few minor areas needing improvement.
Family Friendly Hotel
Offers spacious suites and a central location near attractions like Discovery Place Science. Features an indoor pool and complimentary breakfast. Provides a comfortable and convenient base for exploring the city with family.
Romantic Hotel
Embassy Suites by Hilton Charlotte Uptown offers spacious suites and a central location. The complimentary breakfast and evening reception add value to a comfortable romantic stay.
Hotel with Swimming Pool
Embassy Suites Charlotte Uptown features a modern indoor pool, ideal for year-round swimming. Its central location provides easy access to Charlotte's attractions, making it convenient for guests to combine relaxation with city exploration.
Indoor Pool
Hotel with Free Wi-Fi
Located in Uptown Charlotte, Embassy Suites offers free Wi-Fi. The hotel provides spacious suites and complimentary internet for all guests.
Business Hotel
Featuring spacious suites and dedicated meeting spaces, this hotel is suitable for extended business stays and small conferences. It provides a comfortable environment for both work and relaxation.
Hotel with Parking
This hotel offers valet parking for $45.00 per night. While self-parking is not available, the valet service provides a covered and secured parking solution for guests.
Accessible Hotel
Offers accessible guest rooms with two queen beds, roll-in showers, grab bars, and lowered thermostats for optimal comfort. Guests can also enjoy a complimentary breakfast, two-hour evening reception, and access to the accessible pool and fitness center.
Hotel with Gym
This hotel provides access to fitness facilities for guests wanting to exercise.
Hotel with Indoor Pool
Guests highlight the large, heated indoor pool at this hotel, noting it is particularly suitable for children. While it can experience high traffic, the size and heating are distinct advantages for year-round swimming comfort.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Dog Friendly Hotel
Guest Reviews
Located in the heart of uptown Charlotte, Embassy Suites by Hilton Charlotte Uptown boasts a prime location that repeatedly earned high praise from guests. It's ideally situated within walking distance to a plethora of restaurants, bars and attractions, making it the perfect spot for exploring the city. Visitors appreciated its proximity to key venues such as the Spectrum Center, the NASCAR Hall of Fame, the Bank of America Stadium and the Middle C Jazz club. Many noted that they could easily walk to all major downtown events and entertainment options, which added to the convenience of their stay.
The hotel's central position made it particularly attractive for those attending conferences and sporting events, as it is close to local stadiums and the convention center. Guests found it very accessible with easy access from the interstate and the ability to park their car for the weekend and walk to their chosen destinations. Additionally, the surrounding area was ideal for celebratory occasions, offering picturesque city views and a vibrant atmosphere.
The excellent location was further complemented by friendly and accommodating staff, clean facilities and additional amenities such as a nice lounge, bar, restaurant area and an indoor pool. Valet parking, while busy, also contributed to the convenience for guests. Overall, Embassy Suites by Hilton Charlotte Uptown stands out for its unbeatable location, making it a stellar choice for anyone visiting Charlotte.
The breakfast at Embassy Suites by Hilton Charlotte Uptown receives mostly positive feedback from guests, distinguishing itself with a variety of offerings and consistent quality. Many guests appreciated the complimentary breakfast, praising its deliciousness and the presence of an omelette and waffle station. The breakfast spread includes options such as bacon, yogurt, juice and freshly made-to-order items, which have been described as phenomenal and amazing by several reviewers.
Guests frequently highlighted that the breakfast staff was friendly and efficient with particular mentions of standout employees who added a personal touch to the experience. The inclusion of a social hour with complimentary drinks was also positively noted, adding extra value to the stay.
However, not all reviews were glowing. Some guests found the breakfast to lack variety with certain items like scrambled eggs, grits and French toast occasionally being described as dry, flavorless or lukewarm. The buffet setup was critiqued for being poorly located and somewhat inaccessible, leading to confusion in the breakfast line. Additionally, there were mentions of certain desired items, such as pancakes and fruit salad, being unavailable.
Overall, while there are areas for improvement, the breakfast at Embassy Suites by Hilton Charlotte Uptown remains a high point for many guests, offering a generally satisfying and enjoyable start to the day.
Guests at the Embassy Suites by Hilton Charlotte Uptown consistently commend the quality of the dinner served at the hotel's restaurant. They highlight the delicious food with specific praise for dishes such as the brussel sprouts. The bar and bar area receive positive remarks, being noted for good drinks and bar service. Some guests appreciated the variety offered with options like potato cakes substituting for wild rice and mixed vegetables. Overall, the dining experience, whether for a full dinner or light snacks, is well-regarded by visitors.
Embassy Suites by Hilton Charlotte Uptown offers a generally positive experience regarding its guest rooms, praised for their spaciousness and cleanliness. Many guests have commented favorably on the large, comfortable rooms equipped with big windows providing ample light and a view of downtown. The rooms are noted as particularly suitable for both work and relaxation, featuring modern designs and open concepts.
However, there are some areas that could use improvement. Bathrooms, although adequate, were sometimes reported as small or having cleanliness issues. Additionally, some guests found the rooms to be a bit noisy, especially those near elevators and a few mentioned the need for more modern updates or better lighting.
Despite a few minor drawbacks, the rooms at Embassy Suites by Hilton Charlotte Uptown are generally well-received with highlights being their cleanliness, comfort and generous space. The hotel’s facilities also receive positive feedback for their quality and aesthetic appeal, contributing to an overall pleasant stay.
The beds at Embassy Suites by Hilton Charlotte Uptown receive a plethora of praise for their comfort. Many guests found the beds to be among the most comfortable they have ever experienced with several describing them as very comfortable, great or amazing. Positive comments highlight the presence of soft and plush mattresses with many mentioning how well they slept.
The king beds especially stood out for their comfort, attracting compliments from couples and individuals alike. Despite a few mentions of hard or uncomfortable beds, the majority of reviews indicate that the hotel provides a restful sleep environment with its large and cozy bed offerings.
While some drawbacks were noted, such as dirty bedding and occasional discomfort from hard or overly soft mattresses, these instances seem to be exceptions rather than the rule. Overall, the Embassy Suites by Hilton Charlotte Uptown generally meets guests' expectations for comfort and relaxation with their bed options.
Embassy Suites by Hilton Charlotte Uptown consistently receives high praise for its exceptional cleanliness from guests. The hotel is described as clean and modern with well-maintained and up-to-date facilities. The rooms are frequently highlighted as particularly spacious and comfortable, always being super clean. Regular housekeeping services enhance the overall experience, ensuring that everything from the bathroom to the shampoo and conditioner receives meticulous attention. Guests appreciate the spotless condition of the rooms and public areas, noting that cleanliness and comfort go hand in hand. The hotel lobby and courtyard also garner compliments for their cleanliness and beauty. Overall, the property is very well-managed with excellent professional guest services, creating a welcoming atmosphere where cleanliness is a top priority.
The staff at Embassy Suites by Hilton Charlotte Uptown receive overwhelmingly positive remarks from guests, frequently described as friendly, helpful and efficient. Key team members like Sheila Reid, Wanda, Ron, Sue and Miracle at the front desk were often recognized for their exceptional service. Many reviews highlighted the politeness, professionalism and accommodating nature of the staff, making the hotel stay enjoyable and hassle-free. The breakfast and bar staff were noted for their cheerful and kind demeanor, while housekeeping was praised for their friendliness and effectiveness. Despite some isolated incidents of rudeness and slow valet service, the overall consensus points to a high level of customer service across all departments, including valet and reception. Guests consistently remarked on the pleasant, courteous and attentive interactions with the staff, contributing significantly to a positive hotel experience.
Embassy Suites by Hilton Charlotte Uptown offers a range of amenities with mixed feedback on its internet service. While some guests found the wifi to be good, others noted that the connection was poor and the speed subpar. Issues included trouble connecting, slow speeds and occasional disconnection. Additionally, some travelers were inconvenienced by the absence of an Ethernet plug in the room and had to pay for Wi-Fi to use a VPN connection. There were also reports of Peloton bikes failing to connect to the hotel's wifi and in a few instances, wifi disconnections lasted up to seven hours.
The gym at Embassy Suites by Hilton Charlotte Uptown receives generally positive feedback for its facilities and accessibility. Guests appreciate the well-equipped fitness room, noting that it is nice and well-ventilated. The gym's cleanliness is frequently mentioned with users finding the facilities very clean and well-maintained. The availability of Peloton bikes and fitness programs adds to the appeal. Despite some comments about broken machines and a lack of cleaning products, the overall impression is that the gym provides a solid workout experience with basic amenities and indoor services available at any time.
The Embassy Suites by Hilton Charlotte Uptown features an indoor pool that guests frequently highlight in their reviews. Generally appreciated for its clean and well-maintained environment, the pool area stands out as an enjoyable spot for many visitors. Its heated nature makes it particularly appealing during the winter months, providing a cozy retreat from the cold. Families often note how much their children love the pool, contributing to a positive overall experience.
Despite its many positives, the pool does have some drawbacks. Several reviews mention its small size, which can make it feel overcrowded, especially given the hotel's capacity. Additionally, there are occasional comments about the pool being closed or needing more regular cleaning. A few guests also reported colder water temperatures and an early closing time, which can limit the pool's usability.
In summary, the indoor pool at Embassy Suites by Hilton Charlotte Uptown generally enhances the stay for many of its guests, particularly families, thanks to its cleanliness and heated features. However, its small size and occasional maintenance issues could be areas for improvement.
The guest reviews for parking at the Embassy Suites by Hilton Charlotte Uptown reflect a generally negative sentiment. Many guests found the parking situation to be expensive with several mentioning high fees up to $75 for valet services. The lack of self-parking options contributed to the frustration, making valet parking mandatory. This valet service was often described as slow, unorganized and sometimes even rude with long wait times being a common complaint. Some guests reported damage to their vehicles or conflicts with valet staff, further adding to their dissatisfaction.
However, there were a few mentions of courteous valet workers and some found this service to simplify their stay despite the high costs. Overall, the reviews suggest that while the hotel offers valet parking, it is both a significant expense and a point of inconvenience for guests.
Embassy Suites by Hilton Charlotte Uptown offers a notably family-friendly atmosphere, ideal for those traveling with children. The hotel features spacious family rooms that are large enough to comfortably accommodate families, ensuring that family members are happy during their stay. The twin beds provided are especially suitable for families, adding to the overall comfort. Guests have praised the hotel’s great amenities for children, including indoor pools which are a hit among the young ones.
Despite a few mentions of discomfort from kids regarding the beds, the majority of reviews highlight a positive experience. The friendly environment and the attentive staff contribute to creating a welcoming setting that families appreciate. Complaints were minimal but did include dissatisfaction with valet service and some uncomfortable sleeping arrangements for kids.
Overall, the Embassy Suites by Hilton Charlotte Uptown comes highly recommended for families seeking a convenient and enjoyable stay with amenities specifically catered to the needs of children.
Embassy Suites by Hilton Charlotte Uptown stands out as a highly recommended destination for business travel. The location offers a balanced environment for both work and leisure, earning praises for being a great spot for business trips. Business travelers have found the professional and friendly staff especially commendable, contributing to a successful stay. The facilities are not only decent but also designed with business needs in mind, featuring clean and professional meeting rooms and a convenient business center. Amenities provided cater specifically to the needs of business travelers, making it an ideal choice for those on work trips.
Embassy Suites by Hilton Charlotte Uptown offers an indoor pool that many guests have found great and ideal for children. The pool is notably large and heated, providing a comfortable swimming experience. However, it is often busy and crowded, reflecting its popularity among visitors. While some guests have enjoyed their time at the pool, others have noted occasional issues with cleanliness. Despite these drawbacks, the indoor pool remains a significant and appreciated feature of the property.
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Location
The hotel's central position made it particularly attractive for those attending conferences and sporting events, as it is close to local stadiums and the convention center. Guests found it very accessible with easy access from the interstate and the ability to park their car for the weekend and walk to their chosen destinations. Additionally, the surrounding area was ideal for celebratory occasions, offering picturesque city views and a vibrant atmosphere.
The excellent location was further complemented by friendly and accommodating staff, clean facilities and additional amenities such as a nice lounge, bar, restaurant area and an indoor pool. Valet parking, while busy, also contributed to the convenience for guests. Overall, Embassy Suites by Hilton Charlotte Uptown stands out for its unbeatable location, making it a stellar choice for anyone visiting Charlotte.
Breakfast
Guests frequently highlighted that the breakfast staff was friendly and efficient with particular mentions of standout employees who added a personal touch to the experience. The inclusion of a social hour with complimentary drinks was also positively noted, adding extra value to the stay.
However, not all reviews were glowing. Some guests found the breakfast to lack variety with certain items like scrambled eggs, grits and French toast occasionally being described as dry, flavorless or lukewarm. The buffet setup was critiqued for being poorly located and somewhat inaccessible, leading to confusion in the breakfast line. Additionally, there were mentions of certain desired items, such as pancakes and fruit salad, being unavailable.
Overall, while there are areas for improvement, the breakfast at Embassy Suites by Hilton Charlotte Uptown remains a high point for many guests, offering a generally satisfying and enjoyable start to the day.
Dinner
Rooms
However, there are some areas that could use improvement. Bathrooms, although adequate, were sometimes reported as small or having cleanliness issues. Additionally, some guests found the rooms to be a bit noisy, especially those near elevators and a few mentioned the need for more modern updates or better lighting.
Despite a few minor drawbacks, the rooms at Embassy Suites by Hilton Charlotte Uptown are generally well-received with highlights being their cleanliness, comfort and generous space. The hotel’s facilities also receive positive feedback for their quality and aesthetic appeal, contributing to an overall pleasant stay.
Beds
The king beds especially stood out for their comfort, attracting compliments from couples and individuals alike. Despite a few mentions of hard or uncomfortable beds, the majority of reviews indicate that the hotel provides a restful sleep environment with its large and cozy bed offerings.
While some drawbacks were noted, such as dirty bedding and occasional discomfort from hard or overly soft mattresses, these instances seem to be exceptions rather than the rule. Overall, the Embassy Suites by Hilton Charlotte Uptown generally meets guests' expectations for comfort and relaxation with their bed options.
Cleanliness
Staff
Wi-Fi
Gym
Pool
Despite its many positives, the pool does have some drawbacks. Several reviews mention its small size, which can make it feel overcrowded, especially given the hotel's capacity. Additionally, there are occasional comments about the pool being closed or needing more regular cleaning. A few guests also reported colder water temperatures and an early closing time, which can limit the pool's usability.
In summary, the indoor pool at Embassy Suites by Hilton Charlotte Uptown generally enhances the stay for many of its guests, particularly families, thanks to its cleanliness and heated features. However, its small size and occasional maintenance issues could be areas for improvement.
Parking
However, there were a few mentions of courteous valet workers and some found this service to simplify their stay despite the high costs. Overall, the reviews suggest that while the hotel offers valet parking, it is both a significant expense and a point of inconvenience for guests.
Family
Despite a few mentions of discomfort from kids regarding the beds, the majority of reviews highlight a positive experience. The friendly environment and the attentive staff contribute to creating a welcoming setting that families appreciate. Complaints were minimal but did include dissatisfaction with valet service and some uncomfortable sleeping arrangements for kids.
Overall, the Embassy Suites by Hilton Charlotte Uptown comes highly recommended for families seeking a convenient and enjoyable stay with amenities specifically catered to the needs of children.
Business
Indoor Pool
Yes, Embassy Suites by Hilton Charlotte Uptown has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Embassy Suites by Hilton Charlotte Uptown.
Yes, Embassy Suites by Hilton Charlotte Uptown welcomes dogs.
Yes, parking facilities are available at Embassy Suites by Hilton Charlotte Uptown.
Yes, Embassy Suites by Hilton Charlotte Uptown has a gym.
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