SpringHill Suites by Marriott Charlotte Airport
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Summary of reviewsSpringHill Suites by Marriott Charlotte Airport garners favorable reviews, particularly for its strategic location and overall staff service. Positioned conveniently close to Charlotte Douglas International Airport, the hotel offers a serene retreat away from downtown traffic while providing essential transport routes and a reliable shuttle service, which guests find remarkably beneficial. The hotel's environment is generally well-received, with a clean and peaceful atmosphere.
The breakfast offerings at SpringHill Suites are frequently mentioned as a highlight, with guests appreciating the variety and quality provided. The spaciousness and comfort of the rooms are other strong points, as they are often described as well-set-up and affordable. The beds, in particular, are noted for their comfort, contributing significantly to the overall positive guest experience.
The staff at SpringHill Suites play a pivotal role in enhancing the stay, with many visitors praising their friendliness, helpfulness, and efficiency. The shuttle service and attentiveness during breakfast, notably by certain employees like Miss Brown, further contribute to the pleasant environment. While the overall cleanliness of the hotel receives mixed reviews, with some noting issues such as worn furnishings and maintenance problems, positive experiences with room layout and staff responsiveness often leave a favorable impression.
However, a notable downside is the prolonged closure of the pool and hot tub facilities, leading to guest disappointment due to the lack of communication about their unavailability. In conclusion, despite some areas needing improvement, SpringHill Suites by Marriott Charlotte Airport provides a largely positive experience, particularly valued for its convenient location, commendable staff service, and comfortable accommodations.
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The breakfast offerings at SpringHill Suites are frequently mentioned as a highlight, with guests appreciating the variety and quality provided. The spaciousness and comfort of the rooms are other strong points, as they are often described as well-set-up and affordable. The beds, in particular, are noted for their comfort, contributing significantly to the overall positive guest experience.
The staff at SpringHill Suites play a pivotal role in enhancing the stay, with many visitors praising their friendliness, helpfulness, and efficiency. The shuttle service and attentiveness during breakfast, notably by certain employees like Miss Brown, further contribute to the pleasant environment. While the overall cleanliness of the hotel receives mixed reviews, with some noting issues such as worn furnishings and maintenance problems, positive experiences with room layout and staff responsiveness often leave a favorable impression.
However, a notable downside is the prolonged closure of the pool and hot tub facilities, leading to guest disappointment due to the lack of communication about their unavailability. In conclusion, despite some areas needing improvement, SpringHill Suites by Marriott Charlotte Airport provides a largely positive experience, particularly valued for its convenient location, commendable staff service, and comfortable accommodations.
Hotel with EV Charging Stations
SpringHill Suites by Marriott Charlotte Airport is likely to provide EV charging stations. Its location near the airport makes it a convenient choice.
Hotel with Indoor Pool
This SpringHill Suites hotel near the airport includes an indoor pool among its guest facilities.
Family Friendly Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Hotel with Gym
3-Star Hotel
Guest Reviews
SpringHill Suites by Marriott Charlotte Airport is strategically positioned for travelers seeking proximity to Charlotte Douglas International Airport. Its location is praised for being away from the bustling downtown traffic, offering a peaceful retreat while maintaining easy access to essential routes like the freeway. The hotel provides a convenient shuttle service, further enhancing its appeal for those needing transport to and from the airport. Guests appreciate the serene and clean environment, alongside the friendliness of the staff. Although the furnishings may feel slightly worn out, the overall cleanliness and comfort of the rooms still stand out. The hotel's breakfast buffet adds to the convenience, making it a suitable choice for both short-term stays and those catching early flights. For visitors prioritizing proximity to the airport over downtown attractions, this location serves well.
The SpringHill Suites by Marriott Charlotte Airport appears to receive generally positive feedback regarding its breakfast offerings. Guests frequently highlight the breakfast as being above satisfactory, with descriptions ranging from good to great and even wonderful. There is mention of a nice selection of items available during breakfast, suggesting variety in the options provided. A handful of comments indicate that the breakfast experience could be improved, though they are outweighed by positive remarks. Overall, the breakfast is considered a strong point of the hotel, contributing to an enjoyable stay for guests.
SpringHill Suites by Marriott Charlotte Airport offers rooms that are often praised for their spaciousness and comfortable beds. Many guests appreciate the large and well-set-up rooms, which are both clean and affordable, making them a compelling choice for travelers. However, some visitors have encountered issues with cleanliness and maintenance. While some rooms are described as worn and tired, others had specific problems such as malfunctioning appliances and fixtures. Instances of inadequate cleaning have also been reported, such as dirty linens, lingering odors, and leftover items from previous guests. Furthermore, issues like no hot water and clogged sinks have occasionally disrupted stays. Despite these setbacks, the overall space and room layout often provide a comfortable accommodation for guests, leaving a favorable impression on many.
The beds at SpringHill Suites by Marriott Charlotte Airport generally receive positive remarks from guests, who frequently highlight their comfort level. Descriptions such as extremely comfortable and good reflect the consistent quality appreciated by many visitors. The pillows also contribute positively to the sleeping experience. While most guests find the beds satisfactory, there are occasional mentions of discomfort, particularly with the pull-out sofa, which some found small and less comfortable. Additionally, a few reports mention staining issues on the mattresses and sofa bed, indicating room for improvement in cleanliness. Overall, despite a few drawbacks, the hotel maintains a solid reputation for comfortable beds.
SpringHill Suites by Marriott Charlotte Airport presents a mixed experience when it comes to cleanliness. While some guests describe the hotel as clean, with rooms that smell good and offer affordable comfort, others are less impressed with the overall state. There are reports of dirty and rundown areas, with notable issues such as large spiders in public spaces, stains, and roaches which detract from the ambiance. The quality of cleanliness in some rooms, particularly bathrooms, also falls below expectations, highlighting the need for improvements and renovations. Though some visitors found their experience quiet and restful, the inconsistency in cleanliness remains a significant concern, impacting the overall guest experience.
Situated conveniently near Charlotte Airport, SpringHill Suites by Marriott prides itself on having an attentive and welcoming staff that provides a remarkable guest experience. Visitors frequently praise the friendly and helpful demeanor of the team, highlighting an overall sense of warmth and efficiency at the hotel. The shuttle service to the airport is particularly well-received, often noted as one of the standout aspects of the stay due to its seamless operation and courteous drivers. Many guests also admire the dedication of certain staff members, including those who manage breakfast services. Among such commendable employees is Miss Brown, who is recognized for her exceptional responsiveness and willingness to assist beyond her kitchen responsibilities. Despite occasional lapses, such as inconsistent experiences at the front desk, the majority of guests find the staff to be courteous and accommodating. Problems are often met with understanding and resolution, as illustrated by a manager offering a partial refund to address an inconvenience. Overall, the staff at SpringHill Suites are instrumental in crafting a positive environment, contributing significantly to the hotel's good value for money.
The reviews for SpringHill Suites by Marriott Charlotte Airport consistently highlight a significant issue with the availability of the pool and hot tub facilities. Guests report that the pool has been closed for an extended period, reportedly over a year, with some mentioning it has been out of service for up to two years. Despite such long-term closures, there appears to have been inadequate communication, as there are no mentions of this situation during the booking process or on the hotel's website. This persistent closure seems to leave many guests disappointed, leading to suggestions that these amenities should be removed from the website to set appropriate expectations.
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Location
Breakfast
Rooms
Beds
Cleanliness
Staff
Pool
Yes, SpringHill Suites by Marriott Charlotte Airport has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at SpringHill Suites by Marriott Charlotte Airport.
No, SpringHill Suites by Marriott Charlotte Airport doesn't allow dogs.
No, parking facilities aren't available at SpringHill Suites by Marriott Charlotte Airport.
Yes, SpringHill Suites by Marriott Charlotte Airport has a gym.
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