DoubleTree by Hilton Stoke-on-Trent generally earns positive reviews for several key aspects, particularly its well-situated location, accommodating facilities and helpful staff. Its proximity to local attractions such as Waterworld, Alton Towers and The Potteries makes it an attractive option for both leisure and business travelers, while its serene setting and convenient access to shops and transportation hubs add further appeal.
Guests often commend the breakfast for its variety, freshness and generous portions. The buffet breakfast, offering both hot and cold options including vegan selections, is frequently highlighted as a standout feature. The friendly and attentive service further enhances the dining experience, making breakfast a highlight of many stays.
Dinner experiences, while praised for the quality of food and accommodating dining staff, show some inconsistencies. While many diners appreciated the delicious and well-cooked meals, a number of guests pointed to issues with pricing, slow service and occasional lapses in food quality.
The rooms at the hotel are generally lauded for their cleanliness, spaciousness and modern decor. Comfortable beds and well-designed bathrooms contribute significantly to a pleasant stay. Nevertheless, issues such as inadequate ventilation in rooms and occasional lapses in cleanliness and amenities have been raised by some guests.
Cleanliness overall is a strong point with guests frequently noting the spotless and well-maintained condition of the rooms and common areas. This meticulous attention to hygiene contributes to an inviting atmosphere throughout the hotel.
Staff at DoubleTree by Hilton Stoke-on-Trent are often highlighted as a significant asset with many guests praising their friendliness, professionalism and willingness to assist. However, a few guests noted inconsistencies in service levels, particularly in the restaurant.
The free WiFi is mostly well-regarded for its reliability and speed with guests appreciating its availability throughout the hotel. However, there were a few mentions of speed issues and initial confusion over whether the service is complimentary.
The gym and leisure facilities are another positive aspect with guests commending the well-equipped and spacious gym, alongside the inviting pool area. While some noted the pool's small size and occasional overcrowding, it remains a favored feature for many guests.
Parking at the hotel receives mixed reviews. While there is ample, secure and convenient parking available, the additional £5 per day charge is a common point of contention among guests, who often express dissatisfaction with the unexpected fees.
Family travelers find the hotel particularly accommodating with spacious rooms, thoughtful amenities for children and a warm, welcoming atmosphere. The hotel’s location and leisure facilities, including the pool and nearby family attractions, make it a popular choice for those traveling with kids.
In summary, DoubleTree by Hilton Stoke-on-Trent provides a convenient and comfortable stay with a variety of amenities and friendly service, though a few areas such as dinner service and parking fees may require attention. The hotel remains a popular choice for visitors to the area, offering an overall positive experience with particular strengths in breakfast offerings, room quality and family accommodations.
Lymedale Suites Studios & Aparthotel in Newcastle under Lyme & Stoke is a fantastic choice for a comfortable and affordable stay. The hotel's location is convenient with good shops and facilities nearby and plenty of parking available. The rooms are spacious, modern and well-appointed with mini kitchens, comfortable beds and excellent showers. The hotel is also known for its cleanliness with many guests describing the rooms as spotlessly clean. The staff are friendly and accommodating, providing excellent customer service. Families will appreciate the self-catering rooms and separate bedrooms for kids. While there were some minor issues with parking and bed comfort, overall, guests highly recommend Lymedale Suites Studios & Aparthotel for a hassle-free and comfortable visit to Newcastle under Lyme & Stoke.
The Victoria hotel is a fantastic choice for those seeking a good value crash pad in a great location, conveniently located for exploring the local area. While there is currently no breakfast option, guests appreciate the cleanliness and comfort of the rooms, which are beautifully decorated and well-presented with lovely touches like fresh milk and hot chocolate. The staff are outstanding, friendly, welcoming and accommodating, offering excellent service with kindness and generosity. The beds are highly praised with guests calling them the comfiest they've ever had. The Victoria's commitment to cleanliness and comfort adds to the overall wonderful experience of staying here.
The Borough Arms Hotel in Newcastle-under-Lyme is highly praised for its superb central location, making it easily accessible to local shops, cafes, restaurants and popular attractions such as Alton Towers and Trentham Gardens. Guests appreciate the convenience of ample parking, adding to the hotel's appeal for both leisure and business travelers.
The dining experiences at the hotel, especially breakfast, receive favorable reviews. Guests enjoy the delicious, freshly cooked meals and the friendly, helpful staff who enhance the dining ambiance. The breakfast offers a good variety, including continental and cooked-to-order options with many finding the portions ample and reasonable in price. Despite occasional critiques about quality and service speed, the overall sentiment is positive. Dinner also earns high marks, noted for its exceptional taste, varied menu and good value for money with the bar and restaurant meals frequently praised.
Room cleanliness and comfort are another positive aspect with many finding the rooms tidy and the beds comfortable, contributing to a restful stay. Despite the dated decor and occasional maintenance issues, guests appreciate the clean environment and basic amenities offered. The annex rooms, although older, provide quiet and spacious accommodations. However, some guests faced issues with noise, cold temperatures and minor cleanliness concerns.
The hotel's staff is a standout feature, consistently noted for their professionalism, warmth and helpfulness. Their friendly demeanor and excellent customer service significantly enhance the guest experience, ensuring a welcoming environment.
While free Wi-Fi is available, guests experience mixed connectivity, particularly in annex rooms, affecting the overall convenience. On the upside, parking is largely commended for its ample space and ease of access, despite occasional overcrowding during peak times.
The Borough Arms Hotel is family-friendly with its convenient location and accommodating staff making it suitable for families visiting nearby attractions. However, some rooms may lack certain amenities like baths, which could be a drawback for families with young children.
Overall, the Borough Arms Hotel offers a blend of traditional charm and basic comfort, making it a good value for money option for budget-conscious travelers. Its historic character, friendly staff and convenient location contribute to a pleasant and welcoming stay, despite minor areas needing improvement.
The Manor House Hotel & Spa in Alsager offers a luxurious spa with an outdoor garden and swim-up bar, ideal for relaxation. It provides stylish rooms, fine dining at the Stables Restaurant, and special offers for romantic getaways.
Potbank garners widespread acclaim for its prime location in the heart of Stoke, nestled within walking distance of numerous restaurants, shops and essential amenities, making it an excellent choice for both leisure and business travelers. Its unique blend of heritage and modernity, set on the historic Spode factory site, offers a charming experience enhanced by the convenience of an onsite restaurant and bar, plus free parking. Proximity to local attractions like Kings Hall, local bus routes, the main railway station, the Potbank Museum and Staffordshire University further adds to its appeal, particularly for tourists and special events.
The breakfast experience at Potbank, served at the onsite restaurant Quarter at Potbank, earns mixed yet largely positive reviews. Guests commend the full English breakfast's quality ingredients and the friendly staff, although the 10 am opening time and the need to book in advance pose minor inconveniences. The breakfast's trendy atmosphere and quality are appreciated, despite higher pricing and occasional logistical issues.
The onsite dining options extend to delightful evening meals, consistently praised for excellent food, extensive drinks and a charming atmosphere complemented by clean facilities and an inviting outdoor seating area. The standout feature is the amiable and attentive staff, creating an enjoyable dining experience that guests find convenient and memorable.
The rooms at Potbank frequently receive high praise for being spacious, clean and stylishly decorated with a unique industrial aesthetic. They are well-equipped with modern amenities, comfortable beds and fully functional kitchens. The accommodations cater to diverse needs, accommodating solo travelers, families and groups with many appreciating the self-catering facilities. Although some rooms are noted as compact, they are still perceived as cozy and practical, ideal for longer stays. The ease of self-check-in process and additional conveniences like separate seating areas and kitchenettes add to the overall positive experience.
Cleanliness is another strong point at Potbank with many guests lauding the spotless and well-maintained rooms, light and airy spaces and comfortable beds with quality linens. Clean and functional kitchen areas and bathrooms also receive high marks. However, occasional minor issues like finding other people’s hair in the bathroom or insufficient room supplies were mentioned but did not significantly detract from the overall cleanliness ratings.
Guest interactions with the staff are generally positive with many highlighting the team's friendliness and willingness to assist. Several guests specifically mentioned individuals like Sandra, the manager, for exceptional helpfulness. While most interactions were favorable, a few guests pointed out limited responsiveness at night or perceived inattentiveness from some staff members.
The beds receive mixed reviews but lean towards the positive with many guests finding them very comfortable, while a few mention preferences for softer or firmer mattresses. Minor complaints about old or noisy beds were noted but did not dominate the overall sentiment regarding sleep quality.
Potbank stands out for providing commendable value for money with budget-friendly accommodations and practical amenities like kitchenettes, making it a cost-effective choice for both short and extended stays. Despite minor operational issues, such as unclear signage and early bar closures, it remains a highly recommended option for those seeking an economical and comfortable stay with the added charm of a historical setting.
*Additional taxes or fees may apply. Please check the final price before completing your booking.Showing 1-11 out of 11 hotels in and around Chatterley