Cherokee, 436 Painttown Road35.468493,-83.301449(Show on Map)
8.6
Very Good
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+5 Photos
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Stonebrook Lodge, situated conveniently across from Harrah's Casino, consistently receives praise for its prime location, making it ideal for guests looking to explore local attractions or enjoy casino events. The hotel's surroundings offer breathtaking scenery, providing ample opportunities for leisurely activities such as strolls or day trips to nearby Gatlinburg and Pigeon Forge. Guests frequently commend the lodge for its warm and welcoming atmosphere, complemented by super-friendly staff and ample parking, which ensures a hassle-free and comfortable stay. The accommodation is noted for being attractively priced, appealing to both short and extended visitors.
The cleanliness of Stonebrook Lodge is a recurring highlight among guests, who admire the immaculate condition of both rooms and facilities. The comfortable beds, spacious rooms, and useful amenities like microwaves and refrigerators contribute to an overall pleasant experience. Visitors are impressed by the consistently tidy environment, indicating a strong attention to detail and care for the property, further enhanced by the diligent and attentive staff.
Stonebrook Lodge also garners positive notices for its pool area, including clean and well-maintained indoor and outdoor pools as well as a relaxing hot tub. While some minor operational concerns are mentioned, such as the need for more towels or adjustments to the jacuzzi jets, the overall guest experience with these amenities remains favorable.
Although the WiFi has been noted as inconsistent, affecting the internet accessibility in rooms, guests often find other areas of their stay satisfactory, suggesting that the lodge's strengths in cleanliness, comfort, and location outweigh these connectivity issues.
The breakfast offerings receive mixed reviews, with guests appreciating the ability to make their own waffles but desiring greater variety, particularly in hot and protein-rich options. This is a noted area for improvement, impacting the overall perception compared to other experiences at the lodge.
Overall, Stonebrook Lodge stands out for its exceptional cleanliness, friendly staff, and advantageous location, making it a preferred choice for travelers seeking convenience and comfort. Although certain aspects like bedding quality and breakfast variety could be improved, the lodge continues to attract guests with its appealing accommodations and consistent service.
Categories
Parking
This hotel offers parking facilities, a key feature for travelers arriving by car.
Outdoor Pool
This lodge offers an outdoor pool for guest enjoyment. The pool provides a leisure option, enhancing the overall experience with a relaxing environment.
Pool
Outdoor Pool
Room Types
King RoomThe private pool is a top feature of this double room. The spacious double room features air conditioning, a coffee machine, as well as a private bathroom boasting a bath and a shower. This double room has a carpeted floor, heating and a flat-screen TV. The unit has 1 bed.
Double Room with Two Queen Beds This double room's standout feature is the private pool. The spacious double room offers air conditioning, a coffee machine, as well as a private bathroom boasting a bath and a shower. The unit has 2 beds.
Guest Reviews
8.6
Very Good
Review Summaries
Location
Nestled in a prime spot right across the street from Harrah's Casino, Stonebrook Lodge boasts undoubtedly one of the most convenient locations for casino-goers. Guests frequently highlight the ease of access to the casino, noting that it's just a short walk away, making it an ideal choice for those attending events or concerts. The hotel's proximity to local attractions, stores, and restaurants provides visitors with plenty of options for dining and entertainment without needing to venture far from their accommodations.
The surrounding area offers beautiful scenery, with plenty of opportunities for leisurely strolls or day trips to nearby Gatlinburg and Pigeon Forge. Additionally, the hotel's clean, modern rooms and comfortable beds make it a welcoming retreat after a day of exploration or gaming. Visitors appreciate the peaceful atmosphere, super-friendly staff, and ample parking, ensuring a hassle-free stay. Moreover, the reasonable pricing makes it an attractive option for both short and extended visits.
Stonebrook Lodge is not just about location; the accommodations are consistently praised for their cleanliness and convenience. Guests also rave about the attentive staff, who enhance the overall experience with their warmth and hospitality. Whether it's a getaway to the mountains or a weekend of casino excitement, Stonebrook Lodge repeatedly proves to be a favored destination among travelers seeking comfort and convenience in Cherokee.
Breakfast
The breakfast experience at Stonebrook Lodge receives mixed reviews from guests, with a strong emphasis on the need for improvement. Many guests express satisfaction with being able to make their own waffles and appreciate the inclusion of a continental breakfast in their stay. However, the lack of variety, especially in terms of hot and savory items like eggs, bacon, or sausage, is a common critique. Guests frequently mention that the breakfast is mostly comprised of carbs, with options limited to waffles, cereals, muffins, and bagels, and often point out the absence of fresh fruit and protein items. Some visitors note the breakfast area can be overcrowded and disorganized, and breakfast hours are occasionally considered too short. While a few find the breakfast adequate or even enjoyable, the overarching sentiment is a desire for more diverse and substantial offerings to match the quality expected from the hotel.
Rooms
Stonebrook Lodge boasts a strong reputation for its immaculate cleanliness and comfort, making it a popular choice for visitors. Guests frequently highlight how clean and well-maintained the rooms and facilities are, contributing to a pleasant stay experience. The beds are often described as comfortable, catering to even those with specific needs such as fibromyalgia. Many reviewers appreciate the spaciousness of the rooms, often mentioning amenities like microwaves and refrigerators that add convenience.
The hotel’s location is another key point of praise, being conveniently situated near attractions such as the nearby casino and Smoky Mountains park, which appeals to travelers looking to explore the area. Friendly and accommodating staff consistently receive commendations, enhancing the overall hospitality of the hotel. While some guests note that certain rooms felt outdated, the overall decor and room setups are largely appreciated for their modern touches and good working spaces.
Overall, Stonebrook Lodge provides a clean, comfortable, and well-situated accommodation option, making it a favorable choice for many travelers.
Beds
At Stonebrook Lodge, guests have shared a variety of experiences with the hotel's beds, predominantly emphasizing comfort and cleanliness. Many found the beds extremely comfortable, citing them as some of the best they have experienced during their travels, with plenty of pillows adding to the comfort. However, several reviews indicated a range of comfort levels, with some finding the beds too firm or too soft for their liking. While some appreciated the firmness, others suggested that the mattresses could benefit from an update or replacement.
Despite a generally positive view on bed comfort, guests noted some issues with bedding quality. A common concern was the thinness of duvet covers and blankets, with several reviewers expressing a desire for thicker and warmer options. Some guests found the bedding to be outdated or not fitting the mattresses well. Additionally, there were occasional mentions of uncomfortable pillows and lumpy mattresses.
Overall, while Stonebrook Lodge is praised for its clean and comfortable beds, there are opportunities for improvements in bedding quality and mattress upgrades to enhance guest satisfaction further.
Cleanliness
Stonebrook Lodge consistently impresses guests with its exceptional cleanliness and well-maintained facilities. Many travelers have praised the hotel for its immaculate rooms, which are not only clean but also comfortable and attractively decorated. The beds are noted for being clean and cozy, contributing to a pleasant stay. The hotel grounds are equally spotless, indicating a strong attention to detail and care for the property.
The staff at Stonebrook Lodge is frequently commended for their friendliness and professionalism, enhancing the overall guest experience. They are described as super friendly, helpful, and accommodating, which complements the clean environment. Moreover, the convenience of the hotel's location, particularly its proximity to the casino across the street, adds to the appeal for those attending events or simply visiting the area.
Guests often return to Stonebrook Lodge due to its reliable cleanliness, courteous staff, and excellent location. While there are mentions of minor maintenance issues in some reviews, they are vastly outweighed by the overwhelmingly positive feedback regarding the hotel's cleanliness and upkeep. This combination of factors makes Stonebrook Lodge a popular choice among travelers seeking both comfort and convenience in a spotless setting.
Staff
Stonebrook Lodge has garnered an impressive reputation for its remarkable staff, widely praised for their friendliness, professionalism, and helpfulness. Visitors consistently highlight the warm and welcoming nature of the team, often describing them as extremely friendly and accommodating. The front desk personnel receive numerous accolades for being both helpful and courteous, with several guests specifically appreciating their eagerness to offer local recommendations and resolve any issues promptly.
The hotel's commitment to excellent service is evident as staff members are described as attentive, ensuring guests' stays are comfortable and enjoyable. Many remark on the cleanliness and comfort of the rooms, attributing it to the diligent and proactive cleaning staff. Professionalism is another key attribute frequently associated with the team, enhancing the overall guest experience.
However, there are occasional remarks about less favorable encounters, but these are significantly outnumbered by positive feedback. Overall, visitors express high satisfaction with the service, often noting that the exceptional staff is a substantial factor in their decision to return to Stonebrook Lodge. Located in a great area, with clean facilities and attentive service, the hotel achieves a harmonious blend of comfort and hospitality, making it a preferred choice for many travelers.
Wi-Fi
At Stonebrook Lodge, guests have consistently noted issues with the wifi, emphasizing a lack of reliable internet access in the rooms. Many have experienced spotty or non-operable connections, while others have reported slow speeds and frequent disruptions. In addition to wifi complaints, there were mentions of mobile reception difficulties, further contributing to connectivity challenges during their stay. Despite these concerns, guests generally found their overall experience at the lodge satisfactory, suggesting that other aspects of the accommodation meet or exceed expectations. For travelers who depend heavily on internet access, it may be beneficial to manage expectations or consider alternative arrangements during their visit.
Pool
Stonebrook Lodge features a lovely pool area that has received numerous positive mentions from guests. The facilities include both indoor and outdoor pools, which are consistently praised for being clean and well-maintained. The outdoor hot tub is appreciated for its inviting atmosphere, providing visitors with a relaxing experience. Guests have also noted the exceptional cleanliness and new appearance of the pool and spa, enhancing the overall enjoyment of these amenities.
While the pool and hot tub are generally well-regarded, some guests have pointed out areas for improvement. Towels were not consistently available by the pool, and the jacuzzi jets were set on a softer flow, which some felt diminished the experience. Additionally, the hot tub sometimes lacked water, and it was occasionally closed due to inspection issues. Some guests expressed a desire for the pool to be relocated from its position near the road and wished for extended hours of operation.
Overall, the pool and hot tub facilities at Stonebrook Lodge contribute positively to the guest experience, offering clean and well-kept relaxation options, despite a few operational and logistical challenges.
Parking
Stonebrook Lodge offers guests a convenient and accessible parking experience, with numerous reviews highlighting plenty of parking spaces that are easy to navigate. Many guests appreciate that the parking is free and located right in front of the accommodation, making the process of unloading luggage straightforward. The hotel's advantageous location, directly across from the casino, enables guests to leave their cars securely parked and explore the area on foot without needing to drive. Although some guests noted room for improvement regarding the cleanliness of the parking area, the overall sentiment suggests that Stonebrook Lodge provides a satisfactory parking experience for its visitors.
3 Star
Stonebrook Lodge, a three-star hotel, has garnered attention for its cleanliness and modern appeal. Many guests appreciated the hotel's neat and well-kept environment, noting the room cleanliness as a standout feature. The hotel’s location, right across from a casino, is seen as a prime asset, adding convenience for those looking to enjoy nearby attractions. It seems to provide a satisfactory stay for many guests.
While the hotel is described as very pretty and modern, some reviews mention a desire for updates in the décor to enhance the overall appeal. The front desk staff generally received positive feedback for their friendliness, contributing positively to the hotel experience.
However, reviews indicate mixed opinions on aspects like breakfast and in-room amenities, with some guests suggesting an improvement in variety and quality. The pricing too is considered somewhat high for a two-star quality by some, albeit influenced by its strategic location.
Overall, Stonebrook Lodge offers a decent stay with its cleanliness and location being key highlights, albeit with room for improvement in hospitality and value for money.
FAQ
Yes, Stonebrook Lodge has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Stonebrook Lodge.
No, Stonebrook Lodge doesn't allow dogs.
Yes, parking facilities are available at Stonebrook Lodge.
