City Express by Marriott Chetumal
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Summary of reviewsCity Express by Marriott Chetumal is highly regarded for its strategic and convenient location, offering easy access to the Las Américas shopping mall and a variety of dining and entertainment options. This makes it a preferred choice for travelers and families looking to explore Chetumal. The hotel is central yet quiet, with good accessibility to the bus terminal and airport, making it suitable for both short and extended stays.
The complimentary breakfast generally receives positive feedback for its delicious and satisfying offerings, with a good mix of sweet and savory items. Although there are occasional suggestions for more variety and improvement in service, the friendliness of the staff enhances the dining experience.
Rooms at the hotel are characterized by their cleanliness, comfort, and modern amenities, catering well to both leisure and business travelers. While some issues like unpleasant odors and smaller room sizes are occasionally reported, the overall impression remains positive, with staff contributing to a welcoming atmosphere.
The establishment is frequently noted for its exemplary cleanliness and pleasant environment, with well-kept rooms and facilities. Although some areas could use attention, such as hotel halls and gym bathrooms, the hotel's overall cleanliness and the efficiency of its staff create a comfortable stay.
Guests consistently praise the staff for their friendliness, helpfulness, and attentiveness, although there are rare mentions of a need for additional training. The genuine and accommodating nature of the team significantly enhances the guest experience.
Wi-Fi at the hotel is generally satisfactory, with good accessibility suited for business and leisure needs, despite occasional connectivity issues. The hotel staff remains responsive to any internet-related inquiries.
The pool is highlighted as a clean and enjoyable feature for families, offering a relaxing spot to cool off. While maintenance and restricted operating hours are points for improvement, the pool remains a valued hotel amenity.
Parking facilities are deemed convenient, with free and adequately ample spaces complemented by effective security measures, adding to the hotel's accessibility.
The sleeping experience is primarily favorable, with comfortable beds ensuring restful sleep. However, there are mixed reviews on pillow comfort and occasional reports of bedding issues, indicating areas where consistency can be improved.
Overall, City Express by Marriott Chetumal offers a good balance of comfort, convenience, and value, making it a favorable choice for travelers seeking a relaxed and accessible stay in Chetumal, despite mixed opinions on its four-star rating.
Categories
The complimentary breakfast generally receives positive feedback for its delicious and satisfying offerings, with a good mix of sweet and savory items. Although there are occasional suggestions for more variety and improvement in service, the friendliness of the staff enhances the dining experience.
Rooms at the hotel are characterized by their cleanliness, comfort, and modern amenities, catering well to both leisure and business travelers. While some issues like unpleasant odors and smaller room sizes are occasionally reported, the overall impression remains positive, with staff contributing to a welcoming atmosphere.
The establishment is frequently noted for its exemplary cleanliness and pleasant environment, with well-kept rooms and facilities. Although some areas could use attention, such as hotel halls and gym bathrooms, the hotel's overall cleanliness and the efficiency of its staff create a comfortable stay.
Guests consistently praise the staff for their friendliness, helpfulness, and attentiveness, although there are rare mentions of a need for additional training. The genuine and accommodating nature of the team significantly enhances the guest experience.
Wi-Fi at the hotel is generally satisfactory, with good accessibility suited for business and leisure needs, despite occasional connectivity issues. The hotel staff remains responsive to any internet-related inquiries.
The pool is highlighted as a clean and enjoyable feature for families, offering a relaxing spot to cool off. While maintenance and restricted operating hours are points for improvement, the pool remains a valued hotel amenity.
Parking facilities are deemed convenient, with free and adequately ample spaces complemented by effective security measures, adding to the hotel's accessibility.
The sleeping experience is primarily favorable, with comfortable beds ensuring restful sleep. However, there are mixed reviews on pillow comfort and occasional reports of bedding issues, indicating areas where consistency can be improved.
Overall, City Express by Marriott Chetumal offers a good balance of comfort, convenience, and value, making it a favorable choice for travelers seeking a relaxed and accessible stay in Chetumal, despite mixed opinions on its four-star rating.
Hotel with Swimming Pool
This hotel includes a pool and complimentary transportation within a 10-kilometer radius. It is strategically located near a department store and the International Business and Convention Center.
Outdoor Pool
Business Hotel
As part of the Marriott brand, this hotel likely offers standard business amenities such as meeting spaces and reliable internet access.
Hotel with Parking
Parking is included with a stay at this hotel. This means guests do not incur additional charges for parking their vehicles during their visit.
Hotel with Outdoor Pool
Guests can experience the warm regional weather with a refreshing swim in the outdoor swimming pool at this hotel.
Hotel Taking Steps Towards Sustainability
Hotel with Gym
4-Star Hotel
Guest Reviews
The City Express by Marriott Chetumal is consistently praised for its excellent and convenient location. Situated near the bustling Las Américas shopping mall, guests enjoy easy access to a variety of shopping, dining, and entertainment options. The hotel's strategic placement offers proximity to restaurants, cinemas, food courts, and essential services such as gas stations. It's an ideal choice for those looking to explore Chetumal, providing comfort and cleanliness along with a favorable location. The convenience extends to its accessibility from the ado bus terminal and closeness to the airport, making it a prime choice for travelers and those on family trips. In an area slightly removed from the city center, it still offers quiet surroundings while being centrally located near main streets and exits. The hotel stands out as a strong option for both short and extended stays due to its strategic proximity to the city's key destinations.
The breakfast experience at City Express by Marriott Chetumal garners a mix of opinions from its guests. Many reviews praise the breakfast for being delicious, satisfying, and featuring a pleasant mix of sweet and savory options. Guests often appreciate the good variety of food available, highlighting items like eggs, vegetables, and refried beans. The breakfast buffet is described as complete, healthy, and sometimes exceeding expectations, with excellent and fresh offerings.
However, some guests feel that the breakfast could be improved, citing issues such as limited options and a lack of variety. Pancakes, waffles, and meat could make the menu more appealing to some. There are mentions of occasional service issues, such as insufficient replenishment and the absence of utensils like forks and napkins, which detracted from the experience for some visitors. Despite this, the staff consistently receives compliments for being friendly and helpful, which enhances the convenience and enjoyment of the breakfast service.
For guests who appreciate a reliable and tasty morning meal, the complimentary breakfast at City Express Chetumal hits the mark more often than not. Yet, those seeking more diversity in their breakfast choices might find room for improvement in the current offerings.
City Express by Marriott Chetumal offers a mix of experiences according to guest reviews, with many guests finding their stays comfortable and satisfactory. The rooms are frequently praised for being clean, comfortable, and nicely equipped, with modern amenities that cater to both leisure and business travelers. A number of reviews highlight the good condition of the rooms, complimenting their size and the quality of the beds, which many guests found to be particularly comfortable. Moreover, the hotel staff receives commendation for their friendliness and helping to create a welcoming atmosphere.
However, not all reviews are entirely positive. Some guests reported unpleasant odors, including smells of mold, sewage, and tobacco, which could detract from the overall experience. Additionally, some found the rooms to be smaller than expected and noted that the pillows could be uncomfortable. Still, the general consensus appears to be that despite these issues, the hotel provides a sound option for a comfortable and clean stay, especially for short visits or business trips. The quietness and overall cleanliness of the establishment, paired with an effective cleaning routine, seem to reinforce a generally positive impression of the rooms.
City Express by Marriott Chetumal offers an overall pleasant sleeping experience with a focus on comfort. Most guests describe the beds as being very comfortable, super comfortable, and perfect for rest and relaxation. The mattresses receive numerous compliments for their quality, ensuring a restful night's sleep. Some reviewers describe the beds as comfortable and functional, which enhances the practicality of the accommodations.
However, there are mixed opinions regarding the pillows, with several guests noting them to be uncomfortable or in need of improvement. Despite this, others have found the beds and pillows to be comfy, contributing to a satisfactory stay.
While the hotel generally maintains clean and comfortable bedding, there are isolated reports of damp sheets and blankets and some mention of old or rough sheets, which could occasionally detract from the overall comfort. Additionally, a few guests reported bedbugs and a mattress with an unpleasant smell, indicating room for improvement in maintaining consistently high standards across all rooms.
Nevertheless, the majority of visitors seem to agree that the hotel provides a solid option for guests seeking comfortable beds with a pleasant and restful atmosphere.
City Express by Marriott Chetumal garners attention for its commendable cleanliness and overall pleasant atmosphere. The hotel is frequently recognized for its clean rooms, which are appreciated for their spaciousness and comfortable beds. Guests frequently highlight the exemplary cleanliness of the facilities, from the rooms to the common areas, noting that everything is well-kept and tidy. The hotel’s friendly staff is another strong point, contributing to a welcoming and efficient experience. Visitors rave about the convenience of the location, offering easy access to the nearby mall, and praise the tranquil environment that adds to the overall comfort.
Despite the largely positive feedback on cleanliness, there are occasional mentions of areas needing improvement, such as neglected hotel halls and dirty windows at the entrance. Some find the check-in process to be slow during busy periods. Furthermore, a few reviews mention issues with specific rooms or facilities, including old towels and inconsistent cleanliness in certain areas like the gym bathrooms. Nonetheless, the majority of guests feel that the hotel is a clean and quiet option, making it a reliable choice for those seeking a pleasant stay in Chetumal.
The staff at City Express by Marriott Chetumal consistently receive high praise for their friendliness, helpfulness, and attentive service. Guests frequently describe the hotel team as very friendly and accommodating, making efforts to communicate effectively and assist with various requests. The reception staff is often highlighted for their excellent attention and accommodating nature. Most guests appreciate the staff’s pleasant demeanor, labeling their experience with the team as inviting, warm, and polite. However, there are some mentions of areas for improvement, with a few guests feeling that staff could benefit from additional training and a more consistent level of friendliness. Overall, the human and sensitive approach of the staff leaves a positive impression, contributing to a generally enjoyable stay at the hotel.
City Express by Marriott Chetumal provides a generally satisfactory Wi-Fi experience for many guests, making it a convenient choice for both leisure and business travelers. The hotel tends to offer good Wi-Fi accessibility in the rooms, lending itself well to virtual needs. Several guests praised the connection for being effective and decent. However, inconsistency in connectivity is noted, with some guests experiencing weak signals and intermittent issues, particularly on higher floors. Despite occasional challenges with the Internet, the overall setup is perceived as functional, and the hotel staff is responsive in assisting with Wi-Fi-related inquiries, such as providing passwords. The hotel maintains its appeal as a practical option for business trips, combining quiet accommodations with reasonably reliable Internet access.
City Express by Marriott Chetumal offers a charming pool experience that many guests find refreshing and enjoyable, especially for families. The pool is often highlighted as a great spot for kids, providing a perfect size for swimming and play. Its cleanliness is frequently praised, with descriptors like clean and pretty contributing to the appeal. Guests appreciate the pool as a welcome place to cool off and relax, with some expressing fond memories of their time spent there.
However, the pool has faced some criticisms, notably regarding its maintenance and occasional overcrowding. Some reviewers have pointed out issues with water quality and the need for better upkeep, suggesting that the pool area could benefit from enhanced cleanliness management. The pool's operating hours begin at 8, which is a point of contention for those who prefer earlier access, noting that other hotels offer extended hours.
Despite these drawbacks, the pool remains a valued feature of the hotel, providing a nice balance between a relaxing environment and family-friendly fun. While the pool area is somewhat minimal, its small size is considered perfect for the overall experience, making it an inviting spot to unwind amidst the warm climate.
City Express by Marriott Chetumal offers a range of parking options that guests generally find satisfactory. Despite a few mentions of limited parking spaces relative to the hotel's size, guests appreciate the availability of free parking, which is often deemed convenient and adequate. The parking facility is highlighted as being ample and supervised, with security measures like cameras providing guests peace of mind when leaving their vehicles overnight. The hotel is conveniently located near the shopping plaza, further enhancing its appeal for both leisure and business travelers, who find the location practical and accessible. Overall, the parking situation is regarded as efficient and adds to the positive experiences of guests staying at the hotel.
City Express by Marriott Chetumal receives mixed opinions regarding its four-star rating, with some guests questioning the appropriateness of this classification. Despite this, many visitors find it to be an exceptional option for short trips, highlighting its suitability for relaxation. The hotel is praised for its good price-quality relationship, offering an acceptable cost-quality ratio, and is often considered to provide good value for the cost. While it may not meet the expectations of a typical four-star establishment, guests find the overall experience to be satisfying and worthwhile for the price.
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Location
Breakfast
However, some guests feel that the breakfast could be improved, citing issues such as limited options and a lack of variety. Pancakes, waffles, and meat could make the menu more appealing to some. There are mentions of occasional service issues, such as insufficient replenishment and the absence of utensils like forks and napkins, which detracted from the experience for some visitors. Despite this, the staff consistently receives compliments for being friendly and helpful, which enhances the convenience and enjoyment of the breakfast service.
For guests who appreciate a reliable and tasty morning meal, the complimentary breakfast at City Express Chetumal hits the mark more often than not. Yet, those seeking more diversity in their breakfast choices might find room for improvement in the current offerings.
Rooms
However, not all reviews are entirely positive. Some guests reported unpleasant odors, including smells of mold, sewage, and tobacco, which could detract from the overall experience. Additionally, some found the rooms to be smaller than expected and noted that the pillows could be uncomfortable. Still, the general consensus appears to be that despite these issues, the hotel provides a sound option for a comfortable and clean stay, especially for short visits or business trips. The quietness and overall cleanliness of the establishment, paired with an effective cleaning routine, seem to reinforce a generally positive impression of the rooms.
Beds
However, there are mixed opinions regarding the pillows, with several guests noting them to be uncomfortable or in need of improvement. Despite this, others have found the beds and pillows to be comfy, contributing to a satisfactory stay.
While the hotel generally maintains clean and comfortable bedding, there are isolated reports of damp sheets and blankets and some mention of old or rough sheets, which could occasionally detract from the overall comfort. Additionally, a few guests reported bedbugs and a mattress with an unpleasant smell, indicating room for improvement in maintaining consistently high standards across all rooms.
Nevertheless, the majority of visitors seem to agree that the hotel provides a solid option for guests seeking comfortable beds with a pleasant and restful atmosphere.
Cleanliness
Despite the largely positive feedback on cleanliness, there are occasional mentions of areas needing improvement, such as neglected hotel halls and dirty windows at the entrance. Some find the check-in process to be slow during busy periods. Furthermore, a few reviews mention issues with specific rooms or facilities, including old towels and inconsistent cleanliness in certain areas like the gym bathrooms. Nonetheless, the majority of guests feel that the hotel is a clean and quiet option, making it a reliable choice for those seeking a pleasant stay in Chetumal.
Staff
Wi-Fi
Pool
However, the pool has faced some criticisms, notably regarding its maintenance and occasional overcrowding. Some reviewers have pointed out issues with water quality and the need for better upkeep, suggesting that the pool area could benefit from enhanced cleanliness management. The pool's operating hours begin at 8, which is a point of contention for those who prefer earlier access, noting that other hotels offer extended hours.
Despite these drawbacks, the pool remains a valued feature of the hotel, providing a nice balance between a relaxing environment and family-friendly fun. While the pool area is somewhat minimal, its small size is considered perfect for the overall experience, making it an inviting spot to unwind amidst the warm climate.
Parking
4 Star
Yes, City Express by Marriott Chetumal has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at City Express by Marriott Chetumal.
No, City Express by Marriott Chetumal doesn't allow dogs.
Yes, parking facilities are available at City Express by Marriott Chetumal.
Yes, City Express by Marriott Chetumal has a gym.
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