The Heritage Chiang Rai Hotel and Convention
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Summary of reviewsThe Heritage Chiang Rai Hotel and Convention receives considerable praise for its balanced blend of convenience and tranquility. Positioned near a major road with easy access to popular tourist spots and shopping facilities like Central Plaza and Big C supermarket, the hotel's strategic location allows guests to experience the best of Chiang Rai while enjoying a peaceful retreat away from the hustle and bustle of the city center.
Guests applaud the hotel's breakfast offerings, which feature a diverse and extensive selection catering predominantly to Asian palates but also including Western options. Descriptions like "magnificent," "amazing," and "fabulous" reflect the high satisfaction, although some feedback suggests a need for more variety, particularly for Western guests.
Dinner at the hotel draws mixed reactions. While the quality of food and room service garners positive remarks, there are concerns about inconsistency in service and menu variety. Overall, the positive elements like good food and reliable room service contribute to a favorable albeit inconsistent dining experience.
The rooms at The Heritage Chiang Rai Hotel and Convention are highly praised for their spaciousness, modern amenities and cleanliness. Guests find the rooms large, luxurious and comfortable, often likening them to a great value. Minor issues like small bathrooms and occasional noise from air conditioning are noted but do not detract significantly from the overall positive impressions.
Cleanliness is a major strong point with the hotel being described as very clean and well-maintained. The tidy condition of the rooms, common areas and facilities contributes to a relaxing and comfortable stay for guests.
Staff hospitality stands out as a key strength with reviews frequently highlighting the friendly, welcoming and professional nature of the hotel staff. Quick, effective responses to guests' needs and the polite demeanor of the staff significantly enhance the overall guest experience, though occasional language barriers and isolated instances of less helpful behavior are mentioned.
WiFi service at the hotel is somewhat inconsistent with common areas providing generally good connectivity while room WiFi is often reported as poor and unreliable. This variation suggests an area for improvement to enhance guests’ experience further.
The gym facilities receive high marks for their modern and well-maintained equipment, appealing particularly to fitness enthusiasts. The hotel's large, clean and aesthetically pleasing outdoor pool is another standout feature that adds to its allure, although some guests comment on the water temperature being too cold.
Ample and secure parking facilities, spacious family accommodations and exceptionally comfortable beds are additional highlights that contribute to the hotel’s appeal. While some guests debate whether The Heritage Chiang Rai Hotel and Convention lives up to a true five-star rating, the overall sentiment reflects satisfaction with the services and amenities provided, making it a favored choice for many travelers seeking a blend of luxury, comfort and convenience in Chiang Rai.
Categories
Guests applaud the hotel's breakfast offerings, which feature a diverse and extensive selection catering predominantly to Asian palates but also including Western options. Descriptions like "magnificent," "amazing," and "fabulous" reflect the high satisfaction, although some feedback suggests a need for more variety, particularly for Western guests.
Dinner at the hotel draws mixed reactions. While the quality of food and room service garners positive remarks, there are concerns about inconsistency in service and menu variety. Overall, the positive elements like good food and reliable room service contribute to a favorable albeit inconsistent dining experience.
The rooms at The Heritage Chiang Rai Hotel and Convention are highly praised for their spaciousness, modern amenities and cleanliness. Guests find the rooms large, luxurious and comfortable, often likening them to a great value. Minor issues like small bathrooms and occasional noise from air conditioning are noted but do not detract significantly from the overall positive impressions.
Cleanliness is a major strong point with the hotel being described as very clean and well-maintained. The tidy condition of the rooms, common areas and facilities contributes to a relaxing and comfortable stay for guests.
Staff hospitality stands out as a key strength with reviews frequently highlighting the friendly, welcoming and professional nature of the hotel staff. Quick, effective responses to guests' needs and the polite demeanor of the staff significantly enhance the overall guest experience, though occasional language barriers and isolated instances of less helpful behavior are mentioned.
WiFi service at the hotel is somewhat inconsistent with common areas providing generally good connectivity while room WiFi is often reported as poor and unreliable. This variation suggests an area for improvement to enhance guests’ experience further.
The gym facilities receive high marks for their modern and well-maintained equipment, appealing particularly to fitness enthusiasts. The hotel's large, clean and aesthetically pleasing outdoor pool is another standout feature that adds to its allure, although some guests comment on the water temperature being too cold.
Ample and secure parking facilities, spacious family accommodations and exceptionally comfortable beds are additional highlights that contribute to the hotel’s appeal. While some guests debate whether The Heritage Chiang Rai Hotel and Convention lives up to a true five-star rating, the overall sentiment reflects satisfaction with the services and amenities provided, making it a favored choice for many travelers seeking a blend of luxury, comfort and convenience in Chiang Rai.
Hotel Taking Steps Towards Sustainability
This hotel is committed to sustainable operations with a vision to be health and environmentally friendly. They have implemented projects to conserve energy and water, including encouraging guests to reuse towels and linens and installing water flow control devices.
Hotel with Swimming Pool
The hotel features a large, clean, and well-maintained outdoor pool area. It also offers a saltwater swimming pool, fitness center, sun terrace, and garden.
Outdoor Pool
Business Hotel
This hotel features state-of-the-art meeting rooms, including two Grand Ballrooms that can be divided into four meeting rooms. It can accommodate up to 1,500 guests and offers six additional meeting rooms for smaller events, with a total capacity of over 2,000 guests. The hotel is TMVS-Certified, ensuring a reliable and professional environment.
Hotel with Parking
This hotel and convention center provides ample parking space for guests. The parking is well-maintained and secure, making it convenient for large events.
Accessible Hotel
The hotel provides facilities specifically for disabled guests and is wheelchair accessible. The entire unit is wheelchair accessible, and upper floors are accessible by elevator. Disability-friendly bathrooms are also available.
Hotel with Outdoor Pool
This hotel features a natural-outdoor saltwater swimming pool set within a large, attractive garden. Guests have described the pool area as beautiful and quiet, offering a relaxing swim.
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Gym
5-Star Hotel
Guest Reviews
The Heritage Chiang Rai Hotel and Convention enjoys a location that balances convenience and tranquility, making it an excellent choice for visitors to Chiang Rai. Strategically positioned near a major road, the hotel offers easy access to popular tourist attractions and the old airport. Although slightly removed from the bustling city center, guests can reach key spots like the night bazaar and temples with a brief taxi ride, often facilitated by the efficient Grab app.
For shopping enthusiasts, the hotel's proximity to Central Plaza and Big C supermarket, both just a 10-minute walk away, is a significant advantage. This makes dining and shopping trips incredibly convenient. Despite being somewhat farther from the main temples and markets, the peaceful surroundings provide a quiet retreat after a day of sightseeing.
While some may find the location a bit remote and reliant on taxi services, this distance translates into a serene environment away from city noise. Overall, the location of The Heritage Chiang Rai Hotel and Convention offers a harmonious blend of accessibility to key landmarks and the tranquility of a slightly outlying area, perfect for a relaxed yet connected stay.
The breakfast at The Heritage Chiang Rai Hotel and Convention generally receives praise for its diverse and extensive offerings, catering predominantly to Asian tastes but also including some Western options. Many guests appreciate the variety and the quality of the breakfast, describing it as very good, delicious and plentiful with a wide selection of dishes including Thai, Chinese and Western cuisines.
A number of reviews commend the breakfast as magnificent, amazing, fabulous and even "out of this world." The buffet is noted for its abundance and completeness with a generous selection that appeals to different tastes. Specific positive remarks highlight the presence of fresh items, international foods and items like dragon fruit and good coffee.
However, the breakfast does have some mixed feedback. Some guests feel that it lacks variety, especially for Western visitors with repeated offerings day-to-day. A few reviews mention that certain items are cold or that the breakfast could benefit from more options, including plant-based beverages and better quality bread. Despite these points, the positive remarks about the breakfast generally outweigh the negatives, making it a well-received feature of the hotel.
In summary, the hotel's breakfast is largely celebrated for its range and quality with a few areas for improvement noted mainly by non-Asian guests looking for more variety and warmth in the dishes served.
The dinner experience at The Heritage Chiang Rai Hotel and Convention yields a mixed bag of reactions. Positively highlighted were the good food and excellent service, especially commendable were reliable room service and delicious cuisine in some instances. The affordable pricing encouraged guests to dine frequently at the restaurant during their stay and the great cocktails were a notable plus.
However, some reviews paint a less rosy picture. Issues like meals not always served timely, limited dinner options and occasionally overcooked or bland dishes surface in the feedback. Several guests pointed out that dining at the restaurant could be disappointing due to slow service, unfriendly staff and expensive prices. There were also complaints about the restaurant being closed in the evenings and the overall dinner menu was perceived as nothing special with limited choices. For those who dined in their rooms, while the room service was prompt, some reported incorrect or poorly prepared dishes.
In summary, while the hotel’s dinner offerings receive praise for certain aspects like good food and convenient room service, consistency and variety seem to be areas needing improvement.
The Heritage Chiang Rai Hotel and Convention offers guests a delightful stay with its spacious, clean and comfortable rooms. Most reviews highlight the size and comfort of the rooms with many describing them as large, luxurious and modern. Many rooms have been recently renovated, ensuring a fresh and appealing environment. Guests particularly appreciated the excellent bedding, well-appointed furniture and modern interior decoration. The rooms also offer soundproofing, adding to the comfort.
Both the suites and standard rooms received praise for their spaciousness and cleanliness and many guests found the accommodations to be an excellent value. The hotel also features beautiful decorations, making the overall ambiance very welcoming. A specific highlight was the suite rooms, noted for their tasteful decoration and ample space.
However, some reviews did mention a few downsides, including small bathrooms, occasional noise from air conditioning and minor cleanliness issues if the room was not serviced during their stay. Despite these few concerns, the overall consensus is that the hotel provides spacious and clean accommodations, making it a popular choice for travelers.
The Heritage Chiang Rai Hotel and Convention impresses with its beds, which guests frequently praise for their exceptional comfort. The majority of reviews highlight the beds as very comfortable with many citing them as extremely comfy or even the most comfortable they've ever slept in. King-sized beds and large, soft mattresses contribute to a restful night with several guests appreciating the high-quality bedding and pillow combinations. While a few reviews mention beds being too soft or not entirely meeting their comfort expectations, the overwhelming consensus is that the beds provide an excellent night's sleep. The comfortable bedding, in particular, receives appreciation, making stay experiences significantly enjoyable.
The Heritage Chiang Rai Hotel and Convention is highly regarded for its cleanliness, receiving numerous positive reviews from guests. The hotel is consistently described as very clean with particular commendation for the spotless and well-maintained rooms, common areas and facilities. Guests appreciate the clean and spacious accommodations which contribute to a comfortable stay. The rooms are not only clean but also beautiful, elegant and recently renovated, adding to the overall pleasant experience.
The property itself is described as peaceful and quiet, creating a relaxing atmosphere for visitors. The cleanliness extends to areas such as the bathrooms and fitness facilities, which have been highlighted as being in excellent condition. Despite a few isolated incidents mentioned, such as occasional maintenance issues and a rare report of pests, the predominant sentiment is that the hotel's cleanliness is exceptional.
Overall, the hotel impresses with its dedication to maintaining a clean environment, enhancing the stay for guests and earning high marks for its pristine condition across various facilities.
The Heritage Chiang Rai Hotel and Convention has garnered commendable praise from its guests for the exceptional quality of its staff. Guests consistently describe the staff as very friendly, welcoming and polite. They highlight the staff's quick responsiveness to issues with effective and professional resolutions. Many were pleased with the attentive and thoughtful service provided, noting that the team is exceptionally professional and consistently accommodating.
The hotel's receptionists received special mention for being particularly kind, pleasant and efficient during check-in. Guests appreciated the staff’s supportive and helpful attitude, often going the extra mile to ensure a comfortable stay. Specific members, like Kity from the reception, were singled out for their exceptional service. While the staff are generally described as smiling, courteous and available, a few reviews noted instances of less helpful behavior or language barriers.
Overall, the hotel's staff are seen as a significant asset, contributing to an atmosphere of kindness and professionalism that enhances the guest experience. Their capacity to remain friendly under pressure and their dedication to service shine through, making stays both pleasant and memorable.
The Heritage Chiang Rai Hotel and Convention offers a mixed experience when it comes to WiFi. Many guests noted that the WiFi quality was generally good with some even describing it as excellent, indicating reliable and fast internet service in certain parts of the hotel. However, there were significant inconsistencies reported, particularly concerning room connectivity. Multiple reviews pointed out that WiFi in the rooms was poor, often not working reliably, disconnecting or being completely unavailable. Some guests faced unstable connections with weak signals and frequent offline periods. While common areas may provide satisfactory WiFi, improvement is needed to ensure a consistent and dependable internet experience throughout the entire property.
The Heritage Chiang Rai Hotel and Convention impresses with its excellent gym facilities. Guests consistently praise the gym for its modern and well-maintained equipment. The fitness room is described as fully equipped and ideal for a thorough workout, featuring top-tier treadmills perfect for running and other modern fitness tools. Reviewers appreciate the well-maintained state of the gym and often highlight words such as excellent, impeccable and great. The accessibility of the gym adds to its appeal, making it a convenient option for all guests. Additionally, it complements the leisure experience alongside a very nice pool and spa facilities, ensuring a well-rounded stay for fitness enthusiasts.
The Heritage Chiang Rai Hotel and Convention boasts an outdoor pool area that repeatedly garners high praise from visitors. The pool is described as large, clean and well-maintained, making it a central feature that invites relaxation. Guests frequently commend its beauty and spaciousness with some highlighting it as the main reason for their stay. A variety of positive terms such as "superb," "incredible," and "fantastic" are used to describe the pool, indicating a high level of satisfaction.
The pool area itself is noted for being lovely, sunny and serene, providing an excellent ambiance for guests. There's also a children's pool, adding to the family-friendly appeal. Despite the generally positive reviews, several guests mentioned the pool water being too cold, which might deter some from taking a dip. However, the overall impression remains that the pool area is a standout feature, offering a pleasant and well-kept environment for relaxation and enjoyment.
The Heritage Chiang Rai Hotel and Convention offers ample and spacious parking facilities, making it convenient for guests who drive. The parking area is large, newly-renovated and secure, providing plenty of free and easy-to-find spots. While most guests appreciate the spacious and plentiful parking availability, a few noted that the drop-off and pick-up areas could be more conveniently located and that sometimes cars might have to wait for a spot. Overall, the hotel ensures that parking is a hassle-free experience for its guests.
The Heritage Chiang Rai Hotel and Convention is a great option for families. The hotel offers spacious, clean and tastefully decorated family suites and rooms, providing ample space for children and larger groups. It's considered excellent for families with amenities like a free rental baby cot adding to the convenience. However, there were some service hiccups, such as a forgotten dish in the restaurant and transportation challenges for larger families. Despite these minor issues, the overall experience is positive, making it a family-friendly destination.
The Heritage Chiang Rai Hotel and Convention is frequently described as a five-star establishment, receiving mixed feedback from guests regarding its rating and services. Positive feedback highlights the hotel's modern and new infrastructure with guests noting that it offers a luxurious experience that meets their high expectations. Some guests described the hotel as a beautiful five-star establishment and remarked on the top-tier service and amenities provided.
However, there are contrasting opinions as well. Some guests expressed that the hotel did not deliver a true five-star experience and felt the amenities were not up to such standards. Criticism also includes comments on the service quality not aligning with five-star expectations and overall feeling of the hotel being an older and possibly downgraded establishment. Despite this, reviews indicating satisfaction with five-star standards and service are prevalent, showcasing the hotel's ability to delight a significant portion of its guests.
The Heritage Chiang Rai Hotel and Convention offers a truly luxurious stay that leaves guests in awe of its sophistication and elegance. This new, modern, 5-star hotel boasts tasteful arrangements and design throughout its beautiful interior, providing an atmosphere that exudes luxury. Guests consistently describe the rooms as spacious and luxurious, filled with high-end features and first-class amenities that meet the highest standards of accommodation.
The facilities at the hotel are nothing short of spectacular, ensuring a comfortable and indulgent experience. Its luxurious ambience and the serene location away from the hustle and bustle of the night bazaar make it an ideal sanctuary for relaxation. Adding to the opulence, the breakfast buffet is described as luxurious, offering a variety of delectable choices.
Truly embodying the essence of a high-end hotel, The Heritage Chiang Rai provides an exceptional and esteemed level of comfort and service, perfect for those seeking a lavish getaway in the city.
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Location
For shopping enthusiasts, the hotel's proximity to Central Plaza and Big C supermarket, both just a 10-minute walk away, is a significant advantage. This makes dining and shopping trips incredibly convenient. Despite being somewhat farther from the main temples and markets, the peaceful surroundings provide a quiet retreat after a day of sightseeing.
While some may find the location a bit remote and reliant on taxi services, this distance translates into a serene environment away from city noise. Overall, the location of The Heritage Chiang Rai Hotel and Convention offers a harmonious blend of accessibility to key landmarks and the tranquility of a slightly outlying area, perfect for a relaxed yet connected stay.
Breakfast
A number of reviews commend the breakfast as magnificent, amazing, fabulous and even "out of this world." The buffet is noted for its abundance and completeness with a generous selection that appeals to different tastes. Specific positive remarks highlight the presence of fresh items, international foods and items like dragon fruit and good coffee.
However, the breakfast does have some mixed feedback. Some guests feel that it lacks variety, especially for Western visitors with repeated offerings day-to-day. A few reviews mention that certain items are cold or that the breakfast could benefit from more options, including plant-based beverages and better quality bread. Despite these points, the positive remarks about the breakfast generally outweigh the negatives, making it a well-received feature of the hotel.
In summary, the hotel's breakfast is largely celebrated for its range and quality with a few areas for improvement noted mainly by non-Asian guests looking for more variety and warmth in the dishes served.
Dinner
However, some reviews paint a less rosy picture. Issues like meals not always served timely, limited dinner options and occasionally overcooked or bland dishes surface in the feedback. Several guests pointed out that dining at the restaurant could be disappointing due to slow service, unfriendly staff and expensive prices. There were also complaints about the restaurant being closed in the evenings and the overall dinner menu was perceived as nothing special with limited choices. For those who dined in their rooms, while the room service was prompt, some reported incorrect or poorly prepared dishes.
In summary, while the hotel’s dinner offerings receive praise for certain aspects like good food and convenient room service, consistency and variety seem to be areas needing improvement.
Rooms
Both the suites and standard rooms received praise for their spaciousness and cleanliness and many guests found the accommodations to be an excellent value. The hotel also features beautiful decorations, making the overall ambiance very welcoming. A specific highlight was the suite rooms, noted for their tasteful decoration and ample space.
However, some reviews did mention a few downsides, including small bathrooms, occasional noise from air conditioning and minor cleanliness issues if the room was not serviced during their stay. Despite these few concerns, the overall consensus is that the hotel provides spacious and clean accommodations, making it a popular choice for travelers.
Beds
Cleanliness
The property itself is described as peaceful and quiet, creating a relaxing atmosphere for visitors. The cleanliness extends to areas such as the bathrooms and fitness facilities, which have been highlighted as being in excellent condition. Despite a few isolated incidents mentioned, such as occasional maintenance issues and a rare report of pests, the predominant sentiment is that the hotel's cleanliness is exceptional.
Overall, the hotel impresses with its dedication to maintaining a clean environment, enhancing the stay for guests and earning high marks for its pristine condition across various facilities.
Staff
The hotel's receptionists received special mention for being particularly kind, pleasant and efficient during check-in. Guests appreciated the staff’s supportive and helpful attitude, often going the extra mile to ensure a comfortable stay. Specific members, like Kity from the reception, were singled out for their exceptional service. While the staff are generally described as smiling, courteous and available, a few reviews noted instances of less helpful behavior or language barriers.
Overall, the hotel's staff are seen as a significant asset, contributing to an atmosphere of kindness and professionalism that enhances the guest experience. Their capacity to remain friendly under pressure and their dedication to service shine through, making stays both pleasant and memorable.
Wi-Fi
Gym
Pool
The pool area itself is noted for being lovely, sunny and serene, providing an excellent ambiance for guests. There's also a children's pool, adding to the family-friendly appeal. Despite the generally positive reviews, several guests mentioned the pool water being too cold, which might deter some from taking a dip. However, the overall impression remains that the pool area is a standout feature, offering a pleasant and well-kept environment for relaxation and enjoyment.
Parking
Family
5 Star
However, there are contrasting opinions as well. Some guests expressed that the hotel did not deliver a true five-star experience and felt the amenities were not up to such standards. Criticism also includes comments on the service quality not aligning with five-star expectations and overall feeling of the hotel being an older and possibly downgraded establishment. Despite this, reviews indicating satisfaction with five-star standards and service are prevalent, showcasing the hotel's ability to delight a significant portion of its guests.
Luxury
The facilities at the hotel are nothing short of spectacular, ensuring a comfortable and indulgent experience. Its luxurious ambience and the serene location away from the hustle and bustle of the night bazaar make it an ideal sanctuary for relaxation. Adding to the opulence, the breakfast buffet is described as luxurious, offering a variety of delectable choices.
Truly embodying the essence of a high-end hotel, The Heritage Chiang Rai provides an exceptional and esteemed level of comfort and service, perfect for those seeking a lavish getaway in the city.
Yes, The Heritage Chiang Rai Hotel and Convention has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at The Heritage Chiang Rai Hotel and Convention.
No, The Heritage Chiang Rai Hotel and Convention doesn't allow dogs.
Yes, parking facilities are available at The Heritage Chiang Rai Hotel and Convention.
Yes, The Heritage Chiang Rai Hotel and Convention has a gym.
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