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Best Western Chicago Downtown-River North

Chicago , 125 West Ohio Street (Show on Map)

7.6

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsBest Western Chicago Downtown-River North is a budget-friendly hotel that offers a comfortable and clean stay in a convenient location. The hotel boasts a great location with many dining and bar options within walking distance and attractions accessible on foot or a short ride away. Additionally, the hotel offers free on-site parking, making it a great option for guests traveling by car. While the rooms have received mixed reviews, guests generally find them to be clean and well-maintained with comfortable beds and good bathroom facilities. The housekeeping staff received a special shoutout from guests for their hard work in keeping the rooms clean. The staff at the hotel were overwhelmingly positive with many guests praising the front desk staff for being friendly, professional and helpful. The pool area received some mixed reviews with some guests disappointed by its closure during their stay and others highlighting the terrace and heated indoor pool. The hotel also received mixed reviews for its parking charges, but many guests appreciated the option of onsite parking in a busy area where many hotels do not offer that option. The beds received positive reviews with guests raving about their comfortable and large size. Overall, while some guests noted that the hotel may not compare to pricier options in the area, it is a great choice for those looking for a solid budget option.
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Categories

Hotel for Honeymoon

Family Friendly Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Heated Pool Indoor Pool

Business Hotel

Hotel with Parking

Hotel with Gym

3-Star Hotel

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

King Room This room features modern décor and comfortable amenities, including plush bedding and a large work desk with ergonomic chair.

Double Room with Two Double Beds This room features modern décor and comfortable amenities, including plush bedding and a large work desk with ergonomic chair.

Double Room with Two Double Beds - Disability Access This room offers handicap-accessible amenities, including an adapted bathroom with safety grab bars.

King Suite Featuring a separate seating area with a sofa bed, this suite includes a large work desk with ergonomic chair.

Double Suite with Two Double Beds Featuring a separate seating area with a sofa bed, this suite includes a large work desk with ergonomic chair.

Deluxe King Suite with Roll-In Shower - Disability Access Featuring a separate seating area with a sofa bed, this suite includes a refrigerator and a large work desk with ergonomic chair. This room offers handicap-accessible amenities, including an adapted bathroom with a roll-in shower, raised toilet and safety grab bars.

King Suite with Bath Tub - Disability Access Featuring a separate seating area with a sofa bed, this suite includes a large work desk with ergonomic chair. This room offers handicap-accessible amenities, including a private bathroom with an adapted bath, raised toilet and safety grab bars.

Deluxe King Suite Featuring a separate seating area with a sofa bed, this suite includes a refrigerator and a large work desk with ergonomic chair.

One-Bedroom King Suite This suite features a separate living room with a sofa bed. A refrigerator and a work desk with ergonomic chair are also included.

King Room - Disability Access This room offers handicap-accessible amenities, including an adapted bathroom with safety grab bars.

Two-Bedroom Suite with One King and Two Double Beds with Sofa Bed - Non-Smoking The suite provides a tea and coffee maker.

Larger Double Room with Two Double Beds The quadruple room provides a tea and coffee maker. The unit offers 2 beds.

Double Room with Two Double Beds and Bath Tub - Mobility Accessible The family room provides a tea and coffee maker. The unit offers 2 beds.

About Best Western Chicago Downtown-River North

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Guest Reviews

7.6

Good

Location

The Best Western Chicago Downtown-River North hotel boasts a fantastic and convenient location according to guests. The hotel is situated close to a plethora of dining and bar options within walking distance, as well as being a short, 15-minute walk away from the famous Magnificent Mile. Guests also find the location to be safe and quiet, yet still in the midst of everything downtown. The hotel is described as being an ideal starting point for exploring the city with many attractions being accessible on foot or a short Uber/Lyft ride away. Additionally, the hotel offers free on-site parking, making it a great choice for those traveling by car.

Rooms

The Best Western Chicago Downtown-River North hotel's rooms have received mixed reviews. Some guests found the rooms too small and outdated, but others were pleased with the spacious and clean accommodations. Many complimented the comfortable beds and good bathroom facilities, while others noted the lack of a fridge or microwave in some rooms. A few guests experienced issues such as noise from outside or neighboring rooms, but overall the rooms were described as comfortable and well-maintained. Despite some complaints about the size or dated furnishings of the rooms, many guests still found the hotel to be a great choice for their stay in Chicago.

Beds

If you're looking for a comfortable night's sleep, you won't be disappointed with the beds at Best Western Chicago Downtown-River North. Reviews mention several positive experiences with guests raving about "comfortable" beds and "spectacular" largeness. Some reviewers commented that the beds were a bit small or that there were two smaller beds in a tight room, but overall, the consensus is that the beds are comfortable. That being said, a few guests did have complaints about the pillows with some describing them as "disgusting" and "extremely uncomfortable." But aside from pillow issues, it looks like a decent night's sleep is in store at this hotel.

Cleanliness

If you're looking for a hotel in Chicago that is praised for its cleanliness, Best Western Chicago Downtown-River North might be just what you need! Guests have consistently commented on the hotel's cleanliness with many saying their rooms were very clean and well-maintained. The lobby and common areas were also mentioned positively in terms of cleanliness. Even though some guests noted that the property might be a little older, they were all satisfied with how clean everything was.

The hotel's housekeeping staff received a special shoutout from several guests who appreciated their hard work in keeping the rooms clean. Guests were impressed with how accommodating and professional the employees were and several specifically mentioned the kindness of the staff.

Some guests noted that their rooms were also very comfortable and cozy, although a few had minor issues with sink drainage or room odor. However, these issues were outweighed by the overall cleanliness of the hotel.

Best Western Chicago Downtown-River North seems to maintain a great value of stay while still prioritizing cleanliness and comfort. The location of the hotel was also mentioned positively, as it was close to many attractions and within walking distance to many places.

Overall, if you prioritize cleanliness in your hotel stays, Best Western Chicago Downtown-River North might be a great choice for your trip to Chicago.

Staff

According to guest reviews, the staff at Best Western Chicago Downtown-River North was overwhelmingly positive. Many guests praised the front desk staff for being friendly, professional and helpful. Specific staff members were highlighted for going above and beyond to make guests feel welcome and comfortable. Guests also mentioned the parking garage attendants and housekeeping staff for being pleasant and professional. The location of the hotel was also noted as being convenient, but the standout feature was the staff's exceptional service. However, a few guests noted some inconsistencies in staff friendliness and one guest found the front desk clerk to be rude. Overall, the majority of guests were pleased with the level of service provided by staff at this hotel.

Pool

Some guests had unfortunately arrived to find that the pool was closed during their stay, which was a disappointment as it was one of the reasons they had chosen Best Western Chicago Downtown-River North. However, many guests expressed their hope that the pool would be open soon. Despite the inconvenience, the pool received some positive reviews with highlights being the terrace and the heated indoor pool. Some guests did mention confusion finding the elevators and a strong chlorine smell in the elevator, but overall the main criticisms were centered around the pool being unsupervised and not clean with some guests noting loud parties going on. However, for those looking for a relaxing swim, the pool area may not be the best option.

Parking

Guests of the Best Western Chicago Downtown-River North have mixed reviews when it comes to parking at the hotel. While some were disappointed with the charges for parking, others saw it as an advantage to have onsite parking in a busy area where many hotels do not offer that option. Some guests were also pleased with the helpfulness of the parking attendants. However, a common issue was that the pricing for parking was not clear upon booking and some guests felt overcharged for it. Despite these mixed reviews, the hotel stands out for its location and comfortable accommodations.

3 Star

Looking for a budget-friendly hotel in downtown Chicago? Look no further than the Best Western Chicago Downtown-River North. While some guests noted that it may not compare to pricier hotels in the area, this spot is perfect for those looking for a solid budget option. Location is a definite highlight with many reviewers stating it was great. Rooms were also praised by many, who noted that they were clean, comfortable and met their needs. Staff are friendly which was appreciated by guests. While some reviewers mentioned that the hotel could use some updates and tweaks, others noted that for an older hotel, it was still fun and pleasant. Despite some negative feedback, most guests had a positive experience and would definitely stay here again.

Yes, Best Western Chicago Downtown-River North has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

No, a spa isn't available at Best Western Chicago Downtown-River North.

No, Best Western Chicago Downtown-River North doesn't allow dogs.

Yes, parking facilities are available at Best Western Chicago Downtown-River North.

Yes, Best Western Chicago Downtown-River North has a gym.

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