Embassy Suites Chicago - Downtown River North
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Summary of reviewsEmbassy Suites Chicago - Downtown River North receives overwhelmingly positive reviews, especially regarding its prime location, breakfast offerings and friendly staff. The hotel is situated in the heart of downtown Chicago, close to renowned shopping and dining options on Michigan Avenue, the Navy Pier and various museums. Its location makes it an excellent base for exploring the city with many attractions within walking distance and easy access to public transportation. Guests appreciate the safety and convenience of the neighborhood, adding to the overall appeal, especially for families.
The breakfast at the hotel consistently impresses guests with its extensive variety and quality. Made-to-order omelets, fresh fruit and a full breakfast buffet receive particular praise. The friendly service and well-organized setup contribute to a positive experience. The added value of complimentary breakfast and evening happy hours, featuring free drinks and snacks, enhances the overall satisfaction of the stay.
While the rooms are spacious and suitable for larger groups or families, there are mixed reviews regarding their condition. Guests appreciate the practical suite layouts and overall cleanliness, but many note that the decor is outdated with issues such as dim lighting, worn furniture and old carpets. Improvements in housekeeping and regular maintenance could elevate the guest experience significantly.
Cleanliness in the hotel also garners mixed feedback. While many guests find the rooms and public areas clean and well-maintained, others report inconsistencies in housekeeping services and specific cleanliness issues. However, the breakfast area is frequently described as clean and well-stocked.
The staff at Embassy Suites Chicago - Downtown River North receive high praise for their friendliness, professionalism and attentiveness. Guests frequently highlight the helpful and quick responses to their needs, making the service a standout feature of the hotel.
The WiFi service is an area with room for improvement, as guests report inconsistent connections and slow speeds. Clarification on the availability and cost of WiFi services could also enhance guest satisfaction.
The gym is well-regarded for its cleanliness and good variety of equipment, although some updates to the equipment might be beneficial. Despite the occasional maintenance issues, the fitness facilities are a positive aspect for guests who prioritize working out during their stay.
The pool receives mixed reviews with positive comments on availability, cleanliness and the enjoyment of children. However, the small size, maintenance concerns and temperature issues are points of criticism.
Parking is convenient but costly with high fees being a common complaint among guests. Despite this, the availability of onsite and valet parking is appreciated.
For families, the hotel is highly recommended due to its spacious suites, accommodating atmosphere and family-friendly amenities. The beautiful atrium and the wide range of food options at breakfast make it a comfortable choice for those traveling with children.
Overall, Embassy Suites Chicago - Downtown River North excels in location, breakfast and service, though it could benefit from addressing some room maintenance and cleanliness issues, as well as improving WiFi connectivity and clarity on parking costs.
Categories
The breakfast at the hotel consistently impresses guests with its extensive variety and quality. Made-to-order omelets, fresh fruit and a full breakfast buffet receive particular praise. The friendly service and well-organized setup contribute to a positive experience. The added value of complimentary breakfast and evening happy hours, featuring free drinks and snacks, enhances the overall satisfaction of the stay.
While the rooms are spacious and suitable for larger groups or families, there are mixed reviews regarding their condition. Guests appreciate the practical suite layouts and overall cleanliness, but many note that the decor is outdated with issues such as dim lighting, worn furniture and old carpets. Improvements in housekeeping and regular maintenance could elevate the guest experience significantly.
Cleanliness in the hotel also garners mixed feedback. While many guests find the rooms and public areas clean and well-maintained, others report inconsistencies in housekeeping services and specific cleanliness issues. However, the breakfast area is frequently described as clean and well-stocked.
The staff at Embassy Suites Chicago - Downtown River North receive high praise for their friendliness, professionalism and attentiveness. Guests frequently highlight the helpful and quick responses to their needs, making the service a standout feature of the hotel.
The WiFi service is an area with room for improvement, as guests report inconsistent connections and slow speeds. Clarification on the availability and cost of WiFi services could also enhance guest satisfaction.
The gym is well-regarded for its cleanliness and good variety of equipment, although some updates to the equipment might be beneficial. Despite the occasional maintenance issues, the fitness facilities are a positive aspect for guests who prioritize working out during their stay.
The pool receives mixed reviews with positive comments on availability, cleanliness and the enjoyment of children. However, the small size, maintenance concerns and temperature issues are points of criticism.
Parking is convenient but costly with high fees being a common complaint among guests. Despite this, the availability of onsite and valet parking is appreciated.
For families, the hotel is highly recommended due to its spacious suites, accommodating atmosphere and family-friendly amenities. The beautiful atrium and the wide range of food options at breakfast make it a comfortable choice for those traveling with children.
Overall, Embassy Suites Chicago - Downtown River North excels in location, breakfast and service, though it could benefit from addressing some room maintenance and cleanliness issues, as well as improving WiFi connectivity and clarity on parking costs.
Hotel Taking Steps Towards Sustainability
Embassy Suites Chicago - Downtown River North implements water and energy conservation programs, encourages guests to participate in linen and towel reuse programs, and has recycling programs throughout the hotel.
Family Friendly Hotel
Provides spacious suites and complimentary breakfast. Its location in River North offers proximity to family-friendly dining and cultural attractions.
Hotel near Nightlife Spots
Situated in the River North area, offering convenient access to the surrounding nightlife. Provides a complimentary evening reception with drinks, adding an on-site option.
Hotel with Parking
Valet parking services are available at this hotel for guest convenience.
3-Star Hotel
This all-suite hotel offers spacious accommodations, complimentary breakfast, and an evening reception, making it a great value for families and business travelers. Its location in River North provides easy access to the city's attractions.
Hotel with Indoor Pool
This hotel features an indoor pool as one of its amenities. While described as relatively small in one source, it provides guests with the option for an indoor swim.
Hotel for Honeymoon
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
Small Hotel
Guest Reviews
Embassy Suites Chicago - Downtown River North boasts a prime location that consistently impresses its guests. Nestled in the heart of downtown Chicago, it offers unparalleled convenience with many attractions within walking distance. Guests appreciate the close proximity to Michigan Avenue, often referred to as the "Mag Mile," renowned for its shopping and dining options. The hotel's location is ideal for those looking to explore the city on foot with easy access to public transportation, including the L train station just a block away.
Several reviews highlight the ease of access to a broad array of restaurants, bars and shops, making it an excellent base for both tourists and business travelers. Guests also find it convenient for visiting popular sights such as the Navy Pier, the Chicago River and various museums. The neighborhood feels safe, which is an added bonus for families traveling with children.
The hotel's central location also ensures that grocery stores, drug stores and other essentials are all within steps, making it easy for guests to cater to their day-to-day needs. The combination of accessibility, nearby amenities and the vibrant downtown atmosphere consistently earns high marks from those who stay at Embassy Suites Chicago - Downtown River North, marking it as an ideal spot for experiencing the bustling city of Chicago.
The breakfast at Embassy Suites Chicago - Downtown River North has garnered widespread praise from guests. They frequently highlight the extensive variety and quality of options available, often exceeding expectations for a continental breakfast. Made-to-order omelets and a full breakfast buffet featuring fresh fruit, juices and various hot entrees such as cereals and personalized omelettes are especially appreciated. Many guests also commend the breakfast for being nutritious, varied and freshly replenished.
Service during the breakfast is often described as friendly and helpful, adding to the overall positive experience. The breakfast setup is noted for being well-organized even during busy periods. The inclusion of breakfast with the room is a significant perk for travelers, contributing to excellent value and overall satisfaction.
Guests also appreciate the availability of happy hour drinks and snacks in the evening, which complements the morning offerings and enhances the value of their stay. Negative remarks are rare but mention occasional dissatisfaction with the quality and variety.
Overall, the breakfast experience at Embassy Suites Chicago - Downtown River North is highlighted as one of the hotel's best features, setting a high standard and creating a memorable start to each day.
Embassy Suites Chicago - Downtown River North offers a commendable dining experience, particularly noted for its exceptional happy hour. Guests frequently mention the complimentary drinks and snacks that are available during this time, making it a highly appreciated feature. The happy hour, described by many as delightful and fun, provides free drinks, inclusive of cocktails and adds a pleasant touch to the evening. This hotel feature is highlighted as one of the best aspects of the guests' stay, providing a sense of relaxation and enjoyment.
The evening reception is also positively noted for its friendly staff and well-organized service. Guests mention enjoying a wide selection of drinks and nibbles, contributing to an overall satisfying experience. Many reviews emphasize the enjoyable and safe ambiance of the restaurant attached to the hotel, which is often bustling with conference attendees, occasionally leading to private evening bookings.
While the dinner menu receives mixed reviews with some finding it limited to bar food, the quality of the dinner itself is praised with terms like excellent, delicious and superb frequently used. The dinner service also earns high marks for exceptional and friendly staff, ensuring a pleasant dining experience.
In addition to evening perks, the daily breakfast is highlighted as amazing, rounding out the dining options available at the hotel. Whether through the delightful happy hour or the delicious dinner options, Embassy Suites Chicago - Downtown River North receives positive feedback for its dining experiences, making it a notable choice for travelers.
Embassy Suites Chicago - Downtown River North presents a mixed bag of room experiences for its guests. On the positive side, the rooms are frequently praised for being spacious with many guests noting their suitability for larger groups or families, even accommodating up to six people comfortably. The suites, often featuring living areas and multiple amenities like coffee machines, are well-liked for their practicality and comfort. Cleanliness generally receives favorable mentions with numerous reviews confirming that rooms were clean upon arrival and well-maintained during stays. The hotel's central location and excellent customer service also add to the overall positive experience.
However, many reviews point out that the rooms are outdated and in need of significant renovations. Issues such as musty smells, dim lighting, worn-out furnishings and old carpet are common complaints. Some rooms have been criticized for lacking cleanliness with specific mentions of dirty floors and lingering odors. Housekeeping services appear to be inconsistent with reports of rooms not being cleaned or maintained properly during stays. Moreover, certain guests faced functional issues like broken room doors, malfunctioning air conditioning and inadequate lighting.
The overall verdict indicates that while the Embassy Suites Chicago - Downtown River North offers generous space and essential amenities, enhancements in room decor, maintenance and regular updates are necessary to elevate the guest experience to match the hotel’s otherwise strong attributes.
The bed situation at Embassy Suites Chicago - Downtown River North generally receives positive feedback from guests with many praising the comfort of the beds. Descriptions such as comfortable, very comfortable and comfy are common, indicating that the mattresses and linens provide a good night's sleep for most visitors. Regular beds, in particular, are frequently highlighted for their quality and cleanliness. King suites and the overall spaciousness of the rooms also contribute to the hotel's appeal.
However, there are some mixed reviews as well. Several guests felt that the beds were too small for two people and others commented on the uncomfortable nature of the pullout beds and pillows. A few mentioned finding old or broken-down mattresses and there were occasional reports of stained linens and inadequate preparation of extra beds. Despite these issues, the majority of feedback leans towards a satisfactory sleeping experience with many noting they slept well during their stay.
The cleanliness at Embassy Suites Chicago - Downtown River North receives mixed feedback from guests. Many highlight the rooms as clean, spacious and newly updated, praising the overall hygiene of the facilities and the tidiness of the public areas. Guests often mention that the rooms look exactly as pictured and they appreciate the daily cleaning service, clean towels and linens provided.
However, several reviews indicate inconsistencies in housekeeping services with reports of rooms not being cleaned during stays, dirty areas and inadequate daily cleaning. Some have noted issues like stained carpets, unpleasant odors and outdated furnishings contributing to a less positive experience. While the staff's effort to maintain cleanliness is recognized, there are mentions of specific incidents such as dirty bathrooms, unclean dishes and dust in corners that detract from the overall impression.
Despite these issues, the breakfast area is frequently described as clean and well-stocked and the hotel's central location and amenities like happy hour and pet-friendly facilities add to the appeal for many visitors. Overall, while many guests have positive experiences with room cleanliness, others feel that the hotel could benefit from improvements in housekeeping and room maintenance.
The staff at Embassy Suites Chicago - Downtown River North consistently garner high praise from guests for their friendliness, professionalism and attentiveness. Reviewers frequently mention the warm and welcoming demeanor of the staff, highlighting their helpfulness and quick responses to guest needs. Guests have noted the particularly kind interactions with the front desk team, housekeeping staff and bellmen. Many remarked on the excellent overall service with specific commendations for the friendly and courteous behavior of all staff members. Despite a few instances of dissatisfaction with service speed and isolated negative interactions, the overwhelming consensus is that the staff significantly enhance the hotel's atmosphere, making them stand out in a great location with good amenities. The exceptional customer service appears to be a key factor in repeat visits and glowing recommendations.
Embassy Suites Chicago - Downtown River North offers WiFi services that have received mixed feedback from guests. On the positive side, many guests appreciated that WiFi was provided with some experiencing no complaints regarding the service. However, the general consensus suggests that the WiFi quality could be improved. Several guests noted issues such as inconsistent connections, slow internet speed and the need for daily logins. A significant number of reviews mentioned that the WiFi was not free, despite some advertisements suggesting otherwise, leading to confusion and dissatisfaction.
Additionally, there were multiple instances where the internet didn't work properly, was unavailable or required intervention from the front desk to resolve technical issues. Some guests also highlighted that WiFi was only available in the lobby area, further limiting their internet access. Despite these recurring issues, the presence of free Wi-Fi and the overall sense of the service being provided are points that some guests found satisfactory. However, the hotel would benefit from addressing these internet-related concerns to enhance the guest experience.
For those who prioritize their workouts while traveling, the Embassy Suites Chicago - Downtown River North offers a fitness experience that garners praise for its overall quality. The gym is often described as nice and clean, well-maintained and adequately equipped, making it a solid choice for fitness enthusiasts. Visitors have noted the larger-than-average size of the gym, which, paired with a good variety of cardio equipment, ensures a comprehensive workout.
Though some reviews mentioned that the gym's equipment could use an update and that the space might feel small for a hotel of this size, the general sentiment remains positive. The fitness center's cleanliness and the condition of the equipment are consistently highlighted, which adds to the appeal. With gym amenities considered excellent and the gym set up to accommodate a thorough workout, guests found the fitness facilities more than satisfactory. Despite occasional equipment maintenance needs and some closures, the gym remains a compelling feature of the hotel for those looking to keep fit during their stay.
At the Embassy Suites Chicago - Downtown River North, the pool area garners mixed reviews. Positively, guests appreciated the indoor pool availability, which was clear and inviting and kids especially enjoyed it. The pool provided ample towels and warm water, making it an appealing spot for families. Several guests noted the nice size and clean condition of the pool area, while some specifically mentioned the great gym and pool setup as a standout feature.
However, many reviews highlighted that the pool was quite small and it often felt crowded, especially considering the hotel size. Guests frequently described the pool as outdated and in need of maintenance. Concerns were raised about the cleanliness with some describing the pool as filthy, icky and not well-maintained. Another common issue was the pool temperature with several guests mentioning it was cold and uncomfortable to swim in and in some cases, it was even closed, sometimes without prior notice.
Overall, while the pool has its positive aspects, particularly for families, there are issues around size, maintenance and temperature that potential guests should be aware of.
Parking at Embassy Suites Chicago - Downtown River North has its ups and downs, according to guest reviews. On the positive side, many guests found the parking convenient and appreciated the available options like onsite and valet parking. The private parking was particularly helpful and those who used the valet service noted the excellent attendant service. However, the cost of parking was a frequent concern. Multiple guests considered the fees high and felt that they were not well-communicated beforehand. Prices per night ranged from $50 to $79 with some guests mentioning they were double-charged. The scarcity of parking spaces and the high costs led some to seek alternative parking solutions nearby. While the convenience of parking was generally praised, the associated high fees were a detracting factor for many.
The Embassy Suites Chicago - Downtown River North emerges as an ideal destination for families seeking comfortable and accommodating lodging. The hotel's spacious suites are particularly well-suited for large families, offering ample room for groups of five or more to stay comfortably. Many guests commend the family-oriented atmosphere and the variety of family-friendly activities available. The hotel’s beautiful atrium is highlighted as a delightful spot for family breakfasts with a breakfast brunch that features a wide range of food options to satisfy both kids and adults.
Despite the occasional noise from other families, the family-friendly amenities receive frequent praise. The hotel provides conveniences such as room separation, TVs and helpful staff ready to meet family needs. The kids area, pool and happy hour are added touches that make the environment engaging and enjoyable for young guests.
Though the pool is noted as being on the smaller side and there are occasional inconveniences like limited luggage carts, the overall consensus remains positive. The hotel’s location is perfect for exploring Chicago with children and many families have shared fond memories of their stay. Whether it's a family vacation, a group trip or a family reunion, guests repeatedly affirm that the hotel’s accommodations and services make it a top choice for family travel.
The Embassy Suites Chicago - Downtown River North finds itself ideally situated in a location buzzing with vibrant nightlife. Perfect for those seeking evening entertainment, the hotel is within walking distance of numerous bars, nightclubs and late-closing restaurants. Guests appreciate the convenience of being close to major tourist attractions and the heart of downtown's lively nightlife scene.
With an array of nightlife options and trendy bars nearby, the hotel provides a perfect base for both tourists and night owls. While some guests have noted the occasional night-time noise, the overall consensus highlights the advantage of easy access to all that Chicago's energetic nightlife has to offer.
Embassy Suites Chicago - Downtown River North is consistently praised for living up to its four-star rating. Guests highlight the fantastic quality of amenities and overall classy atmosphere, confirming its place as a well-rated property. The hotel stands out for its clean and organized rooms, which contribute to its reputation as a top-notch establishment. Noted for its excellent services and four-star staff, the experience offered here is of comfort and quality, matching expectations for hotels at this level. Some even suggest it could easily surpass its current rating. The general consensus is that the hotel deserves the four stars it boasts, making it a highly recommended choice. Despite minor criticisms, the consistent mention of four-star services, amenities and atmosphere ensures the hotel meets most guests' high standards.
Embassy Suites Chicago - Downtown River North is highly regarded as a prime choice for business travelers. The hotel boasts a variety of business-oriented facilities, making it an excellent option for corporate guests. Business amenities include a nicely equipped business center, facilities for meetings and large suites suitable for business stays. Guests find room access and check-in through the app to be particularly convenient.
The hotel hosts numerous conferences and provides good transportation to the McCormick fair, solidifying its reputation as a business-friendly destination. However, some travelers have noted that the wifi can be unreliable, which might pose challenges for staying connected during business trips. Additionally, obtaining a company invoice for expenses has proven difficult for some guests. Despite these minor issues, Embassy Suites offers amazing business facilities and ample space for meetings, rendering it an ideal spot for business purposes.
Embassy Suites Chicago - Downtown River North is frequently highlighted for its disability-friendly and accessible facilities. Guests have noted that the hotel is well-equipped with ramps and elevators that cater to wheelchair users, ensuring smooth navigation. The rooms are strategically positioned for easy access to popular tourist attractions, making it convenient to explore both by foot and using public transport. The nearby train services offer direct routes to Midway and O’Hare, further enhancing accessibility for travelers with disabilities. Despite some reported issues with reception staff and the elevators, the overall feedback emphasizes the hotel's commitment to providing a comfortable and inclusive stay for all guests.
The Embassy Suites Chicago - Downtown River North offers an indoor pool that is a big hit with families, especially during the winter months. Kids can stay entertained easily and many reviews highlight how great the pool is for young ones, describing it as clear, inviting and well-maintained. Guests appreciated the heated indoor facilities and enjoyed the combination of a nice fitness room with pool access. However, the pool can become crowded during busy times and some pointed out that the layout is more suited for laps rather than casual swimming, lacking steps for new swimmers. There were mentions of occasional closures and some restrictions, which could be a downside for those keen on swimming throughout their stay. Nonetheless, the pool's overall appeal and usability make it a pleasing feature of the hotel.
Embassy Suites Chicago - Downtown River North stands out as a top-rated honeymoon destination, praised for its romantic and elegant decor. The hotel offers honeymoon-worthy rooms and suites, designed to create a perfect setting for newlyweds. With special packages available, it caters specifically to honeymooners, making it a fantastic option for those looking to celebrate their special occasion. The ambiance and amenities ensure a memorable and gorgeous experience for couples.
Embassy Suites Chicago - Downtown River North offers a luxurious experience with its opulent hotel setting and high-end facilities. Guests appreciate the fantastic luxury resort staying option, highlighting the lavishly decorated lobby and gym, as well as the upscale amenities available throughout the hotel. The richly furnished public areas, luxurious bedding and furniture contribute to the overall luxurious ambiance. The hotel provides luxury accommodations and service with special mentions of the luxurious towels and linens ensuring a comfortable stay. The luxury suites available add an extra touch of class to this already upscale destination.
Embassy Suites Chicago - Downtown River North offers a romantic ambiance ideal for couples seeking a getaway. The hotel's romantic decor and atmosphere create a perfect setting for a romantic stay. With beautiful views from the rooms, the experience is elevated further, making it an excellent choice for romantic getaways. Despite being family-friendly, it caters exceptionally well to couples looking to rest and enjoy a romantic ambiance together.
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Location
Several reviews highlight the ease of access to a broad array of restaurants, bars and shops, making it an excellent base for both tourists and business travelers. Guests also find it convenient for visiting popular sights such as the Navy Pier, the Chicago River and various museums. The neighborhood feels safe, which is an added bonus for families traveling with children.
The hotel's central location also ensures that grocery stores, drug stores and other essentials are all within steps, making it easy for guests to cater to their day-to-day needs. The combination of accessibility, nearby amenities and the vibrant downtown atmosphere consistently earns high marks from those who stay at Embassy Suites Chicago - Downtown River North, marking it as an ideal spot for experiencing the bustling city of Chicago.
Breakfast
Service during the breakfast is often described as friendly and helpful, adding to the overall positive experience. The breakfast setup is noted for being well-organized even during busy periods. The inclusion of breakfast with the room is a significant perk for travelers, contributing to excellent value and overall satisfaction.
Guests also appreciate the availability of happy hour drinks and snacks in the evening, which complements the morning offerings and enhances the value of their stay. Negative remarks are rare but mention occasional dissatisfaction with the quality and variety.
Overall, the breakfast experience at Embassy Suites Chicago - Downtown River North is highlighted as one of the hotel's best features, setting a high standard and creating a memorable start to each day.
Dinner
The evening reception is also positively noted for its friendly staff and well-organized service. Guests mention enjoying a wide selection of drinks and nibbles, contributing to an overall satisfying experience. Many reviews emphasize the enjoyable and safe ambiance of the restaurant attached to the hotel, which is often bustling with conference attendees, occasionally leading to private evening bookings.
While the dinner menu receives mixed reviews with some finding it limited to bar food, the quality of the dinner itself is praised with terms like excellent, delicious and superb frequently used. The dinner service also earns high marks for exceptional and friendly staff, ensuring a pleasant dining experience.
In addition to evening perks, the daily breakfast is highlighted as amazing, rounding out the dining options available at the hotel. Whether through the delightful happy hour or the delicious dinner options, Embassy Suites Chicago - Downtown River North receives positive feedback for its dining experiences, making it a notable choice for travelers.
Rooms
However, many reviews point out that the rooms are outdated and in need of significant renovations. Issues such as musty smells, dim lighting, worn-out furnishings and old carpet are common complaints. Some rooms have been criticized for lacking cleanliness with specific mentions of dirty floors and lingering odors. Housekeeping services appear to be inconsistent with reports of rooms not being cleaned or maintained properly during stays. Moreover, certain guests faced functional issues like broken room doors, malfunctioning air conditioning and inadequate lighting.
The overall verdict indicates that while the Embassy Suites Chicago - Downtown River North offers generous space and essential amenities, enhancements in room decor, maintenance and regular updates are necessary to elevate the guest experience to match the hotel’s otherwise strong attributes.
Beds
However, there are some mixed reviews as well. Several guests felt that the beds were too small for two people and others commented on the uncomfortable nature of the pullout beds and pillows. A few mentioned finding old or broken-down mattresses and there were occasional reports of stained linens and inadequate preparation of extra beds. Despite these issues, the majority of feedback leans towards a satisfactory sleeping experience with many noting they slept well during their stay.
Cleanliness
However, several reviews indicate inconsistencies in housekeeping services with reports of rooms not being cleaned during stays, dirty areas and inadequate daily cleaning. Some have noted issues like stained carpets, unpleasant odors and outdated furnishings contributing to a less positive experience. While the staff's effort to maintain cleanliness is recognized, there are mentions of specific incidents such as dirty bathrooms, unclean dishes and dust in corners that detract from the overall impression.
Despite these issues, the breakfast area is frequently described as clean and well-stocked and the hotel's central location and amenities like happy hour and pet-friendly facilities add to the appeal for many visitors. Overall, while many guests have positive experiences with room cleanliness, others feel that the hotel could benefit from improvements in housekeeping and room maintenance.
Staff
Wi-Fi
Additionally, there were multiple instances where the internet didn't work properly, was unavailable or required intervention from the front desk to resolve technical issues. Some guests also highlighted that WiFi was only available in the lobby area, further limiting their internet access. Despite these recurring issues, the presence of free Wi-Fi and the overall sense of the service being provided are points that some guests found satisfactory. However, the hotel would benefit from addressing these internet-related concerns to enhance the guest experience.
Gym
Though some reviews mentioned that the gym's equipment could use an update and that the space might feel small for a hotel of this size, the general sentiment remains positive. The fitness center's cleanliness and the condition of the equipment are consistently highlighted, which adds to the appeal. With gym amenities considered excellent and the gym set up to accommodate a thorough workout, guests found the fitness facilities more than satisfactory. Despite occasional equipment maintenance needs and some closures, the gym remains a compelling feature of the hotel for those looking to keep fit during their stay.
Pool
However, many reviews highlighted that the pool was quite small and it often felt crowded, especially considering the hotel size. Guests frequently described the pool as outdated and in need of maintenance. Concerns were raised about the cleanliness with some describing the pool as filthy, icky and not well-maintained. Another common issue was the pool temperature with several guests mentioning it was cold and uncomfortable to swim in and in some cases, it was even closed, sometimes without prior notice.
Overall, while the pool has its positive aspects, particularly for families, there are issues around size, maintenance and temperature that potential guests should be aware of.
Parking
Family
Despite the occasional noise from other families, the family-friendly amenities receive frequent praise. The hotel provides conveniences such as room separation, TVs and helpful staff ready to meet family needs. The kids area, pool and happy hour are added touches that make the environment engaging and enjoyable for young guests.
Though the pool is noted as being on the smaller side and there are occasional inconveniences like limited luggage carts, the overall consensus remains positive. The hotel’s location is perfect for exploring Chicago with children and many families have shared fond memories of their stay. Whether it's a family vacation, a group trip or a family reunion, guests repeatedly affirm that the hotel’s accommodations and services make it a top choice for family travel.
Nightlife
With an array of nightlife options and trendy bars nearby, the hotel provides a perfect base for both tourists and night owls. While some guests have noted the occasional night-time noise, the overall consensus highlights the advantage of easy access to all that Chicago's energetic nightlife has to offer.
4 Star
Business
The hotel hosts numerous conferences and provides good transportation to the McCormick fair, solidifying its reputation as a business-friendly destination. However, some travelers have noted that the wifi can be unreliable, which might pose challenges for staying connected during business trips. Additionally, obtaining a company invoice for expenses has proven difficult for some guests. Despite these minor issues, Embassy Suites offers amazing business facilities and ample space for meetings, rendering it an ideal spot for business purposes.
Accessible
Indoor Pool
Honeymoon
Luxury
Romantic
Yes, Embassy Suites Chicago - Downtown River North has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Embassy Suites Chicago - Downtown River North.
No, Embassy Suites Chicago - Downtown River North doesn't allow dogs.
Yes, parking facilities are available at Embassy Suites Chicago - Downtown River North.
Yes, Embassy Suites Chicago - Downtown River North has a gym.
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