Hilton Chicago
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Summary of reviewsThe Hilton Chicago receives acclaim primarily for its excellent location, historic charm and views of Lake Michigan, positioning it as an ideal base for exploring downtown Chicago. Guests appreciate the hotel's proximity to major attractions such as the Art Institute, Soldier Field and various dining and entertainment options, all within walking distance. Its scenic surroundings, coupled with the quiet end of Michigan Avenue, offer a tranquil retreat while remaining near city action.
Breakfast at Hilton Chicago garners mixed reviews; many find the selection and made-to-order options delicious and varied, while others criticize the high costs and occasional unavailability. Despite these issues, guests who had breakfast included in their stay appreciated the offering.
Dining experiences generally receive positive feedback with the quality of food and service at the main restaurant being particularly praised. However, the limited and expensive dining options, especially in the Herb'N Kitchen, are points of concern.
The hotel's rooms are consistently described as spacious, clean and comfortable with excellent views of Lake Michigan. Guests also commend the cleanliness and comfortable sleeping arrangements, although some note maintenance issues and inconsistent housekeeping.
The staff at Hilton Chicago are frequently praised for their friendliness and professionalism, particularly the bell and cleaning staff. However, isolated instances of rudeness and lack of concierge services slightly blemish the overall positive guest experience.
Wi-Fi and gym services present some challenges with guests noting additional fees for room internet and gym access. Despite this, the gym and pool facilities are well-received, especially by families.
Parking is a common complaint due to high fees and occasional unavailability, even though the attached garage's convenience is acknowledged.
Families find the Hilton Chicago accommodating, offering spacious rooms and kid-friendly amenities that enhance their stay. Despite a few food option concerns and minor issues, the overall experience remains positive due to the location and family-oriented features.
In summary, the Hilton Chicago shines with its prime location, historical elegance and friendly service, making it a favored choice for travelers, despite some operational inconsistencies and extra costs.
Categories
Breakfast at Hilton Chicago garners mixed reviews; many find the selection and made-to-order options delicious and varied, while others criticize the high costs and occasional unavailability. Despite these issues, guests who had breakfast included in their stay appreciated the offering.
Dining experiences generally receive positive feedback with the quality of food and service at the main restaurant being particularly praised. However, the limited and expensive dining options, especially in the Herb'N Kitchen, are points of concern.
The hotel's rooms are consistently described as spacious, clean and comfortable with excellent views of Lake Michigan. Guests also commend the cleanliness and comfortable sleeping arrangements, although some note maintenance issues and inconsistent housekeeping.
The staff at Hilton Chicago are frequently praised for their friendliness and professionalism, particularly the bell and cleaning staff. However, isolated instances of rudeness and lack of concierge services slightly blemish the overall positive guest experience.
Wi-Fi and gym services present some challenges with guests noting additional fees for room internet and gym access. Despite this, the gym and pool facilities are well-received, especially by families.
Parking is a common complaint due to high fees and occasional unavailability, even though the attached garage's convenience is acknowledged.
Families find the Hilton Chicago accommodating, offering spacious rooms and kid-friendly amenities that enhance their stay. Despite a few food option concerns and minor issues, the overall experience remains positive due to the location and family-oriented features.
In summary, the Hilton Chicago shines with its prime location, historical elegance and friendly service, making it a favored choice for travelers, despite some operational inconsistencies and extra costs.
Hotel Taking Steps Towards Sustainability
Hilton Chicago has achieved StayGreen Elite status for its eco-friendly practices, including saving energy, recycling and minimizing waste, and using eco-friendly products. They have implemented composting and have a commingled recycling program.
Family Friendly Hotel
The Hilton Chicago offers spacious rooms and is located near many of Chicago's attractions. It provides a comfortable stay with various amenities suitable for families.
Hotel with Swimming Pool
The Hilton Chicago offers a large indoor pool, perfect for both recreational swimming and exercise. The pool area is spacious and well-maintained, providing a relaxing environment for guests of all ages.
Heated Pool Pool Lap Lanes
Business Hotel
The Hilton Chicago provides historic charm and substantial meeting spaces. It offers a range of services, including catering, audiovisual equipment, and professional event planning, for various corporate needs.
Hotel with Parking
Offers parking and is a centrally located hotel, providing easy access to Chicago's attractions, making it a convenient option for travelers with vehicles.
Accessible Hotel
Suites and rooms feature roll-in showers, closed captioning on TVs, visual alarms in rooms and public areas, and Braille signage. There is an accessible swimming pool and fitness center.
Hotel with Gym
Hilton Chicago features a substantial fitness center with a variety of equipment and workout options. It caters to a wide range of fitness needs and preferences.
Hotel with Heated Pool
Features an indoor pool.
Hotel for Honeymoon
Dog Friendly Hotel
Hotel near Nightlife Spots
3-Star Hotel
Hotel with Pool Lap Lanes
Guest Reviews
Visitors to Hilton Chicago consistently highlight its excellent location as a prime feature. Nestled in downtown Chicago, the hotel provides guests with convenient access to a multitude of attractions and amenities. The proximity to the train station, public transportation and major venues makes it an ideal choice for those looking to explore the vibrant city. Notably, the hotel offers easy access to the picturesque parks, lakefront and museum campus, making it a great option for culture enthusiasts and nature lovers alike.
Many guests appreciated the walking distance to various key destinations, including the Art Institute, Soldier Field and a multitude of restaurants and entertainment options. The lovely architecture and historical charm of the hotel itself further enhance the experience with beautiful common areas that reflect its iconic status. The views of Lake Michigan and the surrounding parks add a scenic touch, making it a pleasant place to stay.
The location is particularly touted for those visiting specific events or conducting daily explorations without needing a vehicle. The quieter end of Michigan Avenue where the hotel is situated offers a peaceful retreat while still being close to the city's hustle and bustle. Additionally, the close proximity to the marathon route and concert venues is a bonus for event-goers. The hotel is favorable for pet owners and families due to its spacious rooms and pet-friendly policies.
Overall, the Hilton Chicago's location, combined with its historical grandeur and excellent amenities, makes it a favored choice for travelers seeking to experience the best of what Chicago has to offer.
Breakfast at the Hilton Chicago has received a mix of opinions from guests. Many have praised the breakfast for its quality, describing it as delicious and highlighting the huge selection, including made-to-order omelets. The buffet breakfast is mentioned as being particularly good with some guests calling it excellent and noting the attentive and caring staff.
However, high costs seem to be a common concern. Several guests mentioned the breakfast as expensive with some feeling it was overpriced or that they had been charged unexpectedly, leading to dissatisfaction. The absence of a buffet breakfast on certain days and the restaurant not being consistently open for breakfast were noted drawbacks.
Despite these issues, those who had breakfast included in their room price often found it satisfying and worth the convenience. The variety of breakfast items received mixed reviews with some guests enjoying the selections, especially the donuts, while others felt the options were limited.
Overall, when available, the Hilton Chicago's breakfast receives commendations for its taste and variety, although its high cost and some operational inconsistencies might deter some guests.
Hilton Chicago offers a generally pleasant dining experience with some standout moments. The quality of food at the main restaurant receives high praise, especially the steak, which guests found exceptional along with the attentive service that exceeded expectations. Additionally, the hotel provides good food options complemented by nearby restaurants, widening the variety available to guests. Notably, Kelly O'Sheas and Starbucks within the hotel deliver reliably satisfying meals for dinner and breakfast.
However, some noted that the dinner options within the hotel are somewhat limited with the closure of the usual restaurant leading to a restricted selection. The Herb'N Kitchen, in particular, has been criticized for being expensive and not offering good value. The high cost of food and limited choices have also been a point of concern, especially with reports of overpriced, subpar items like soggy ham and cheese baguettes. Despite these drawbacks, the overall dining experience at Hilton Chicago remains positive, especially with the high quality of the main restaurant and the convenience of nearby dining establishments.
The Hilton Chicago offers an experience marked by spacious, clean and comfortable rooms, many of which feature stunning views of Lake Michigan and the city skyline. Guests frequently noted the cleanliness of the rooms, contributing to a sense of comfort and relaxation during their stays. Several reviews also highlighted the size and comfort of the beds, as well as the overall room spaciousness, adding to the ease of their visit.
Many visitors appreciated the convenience of the hotel's location, which is within walking distance to downtown Chicago and various key destinations. The presence of a pool and multiple restaurants added to the positive aspects of the stay.
However, some reviews pointed out areas needing improvement, such as the lighting in certain rooms and the age and condition of furnishings in others. A few guests encountered issues with room service, noting delays and difficulties in having their rooms serviced during their stay. Additionally, some rooms appeared dated, had maintenance issues like broken chairs and lacked amenities such as microwaves and reliable air conditioning.
Despite some inconsistencies, the general consensus is that the Hilton Chicago provides a solid and enjoyable stay, especially for those seeking proximity to the heart of the city. The exceptional views and friendly staff further elevate the overall experience.
Guests at Hilton Chicago have had mixed experiences with the beds. Many found the beds to be comfortable, cozy and paired with soft, comfortable pillows, contributing to an overall pleasant stay. Some praised the mattresses and highlighted the comfort of both beds and pillows. Positive mentions included descriptors like comfy, soft, cozy and super comfortable, showing that a significant number of guests were quite satisfied with their sleeping arrangements. However, some noted issues with bed size, comfort and the condition of the mattresses, describing them as old, horrible or not true to the advertised size. Additionally, there were isolated concerns about the general upkeep of the rooms, such as cleanliness faults and outdated decor. Despite these concerns, the prevailing sentiment suggests that many guests enjoyed a restful and cozy sleep experience.
Nestled in a prime location, the Hilton Chicago offers a blend of beauty and convenience. Many guests remarked on the hotel's cleanliness, noting that it was well-maintained and comfortable. Several reviews praised the rooms for being clean upon arrival and highlighted the diligent housekeeping that ensured the spaces were pristine. The hotel’s efforts to maintain high hygiene standards, including the installation of disinfecting stations throughout, were appreciated by visitors, especially in a pandemic-conscious environment.
However, experiences with cleanliness were varied. While some rooms were super clean and comfortable, there were numerous instances where guests found their accommodations less than satisfactory. Complaints ranged from rooms not being cleaned during their stay to issues with dirty bathrooms and housekeeping being inconsistent. Some guests found their rooms dirty upon check-in or noted a lack of basics like shampoo and conditioner refills.
Overall, while the Hilton Chicago excels in many areas, including its attractive location and aesthetic, consistency in cleanliness seems to be a frequent issue that hinders a uniformly positive experience.
At the Hilton Chicago, guests frequently commend the staff for their friendliness and helpfulness. The bell staff receives high praise for their assistance and many guests note the exceptional politeness and accommodation of employees throughout the hotel. The cleaners, in particular, are highlighted as consistently kind and attentive. The restaurant staff at Kitty O'Shea’s also stand out for their niceness and helpfulness.
Check-in is often described as efficient with valet and parking services operating smoothly. The staff is noted to be professional, welcoming and courteous, making efforts to be understanding and accommodating. Kid-friendly service is another positive aspect mentioned by guests.
However, not all experiences are equally positive. The absence of a concierge service led to difficulties for some guests seeking local advice or assistance with transport. Some reviews point to instances of rudeness, particularly from a customer service operator and some reception staff, who appeared disinterested or unprofessional at times. There are reports of the host staff at breakfast and at the door being unsatisfactory and some guests felt the reception staff was not on top of things or lacked in giving thorough explanations during check-in.
In sum, while most interactions with staff at the Hilton Chicago are pleasant and helpful, there are occasional lapses in professionalism and attention that slightly mar the otherwise positive experience.
Visitors to Hilton Chicago have mixed feelings about the hotel's wifi services. While some appreciated the good quality of the wifi when it was accessible, many found it frustrating that complimentary internet is not included for all guests. Instead, internet access often incurs an additional fee unless you're a member of the hotel's loyalty scheme. Several guests also reported difficulties in connecting to the internet or found it less efficient than using their mobile data. On the positive side, free wifi is available in the lobby, providing some relief to those who prefer not to pay for internet in their rooms. Despite the overall good quality when connected, the additional charges and inconsistent connectivity seem to be a pain point for many.
Travelers can expect a mixed experience when it comes to the fitness facilities at Hilton Chicago. Many guests praise the gym as a great fitness facility, mentioning that even kids enjoyed it. The fitness center is complemented by a large swimming pool, adding to the wellness amenities. However, guests should be prepared for additional charges, as access to the gym comes with a $15 per person per day fee, which some find disappointing given that many hotels include such facilities without extra cost. Despite the added fees, the gym itself is generally deemed decent. In terms of the hotel's overall offering, it includes numerous restaurant options, though some find the additional charges beyond the room bill, such as for breakfast and gym access, to be a notable downside.
The pool at Hilton Chicago has been a notable feature for many guests. Visitors have appreciated the large swimming pool and the nice outdoor deck that accompanies it. Despite its size and amenities, guests are required to reserve a time slot to use the pool, a process some found inconvenient yet understandable given the property's size. The pool has also been appreciated by those needing a refreshing swim. Though it has faced periods of construction, it remains a popular feature among guests. Overall, while making reservations for pool use may be less convenient, the positive aspects of Hilton Chicago's pool seem to outweigh this minor inconvenience for most visitors.
Parking at the Hilton Chicago is an area of concern for many guests with numerous reviews mentioning the high costs associated with it. While having an attached and secure parking garage is often seen as convenient, the fees can be quite steep with prices ranging from $64 to $79 per night for self-parking. In some cases, guests found it more economical to park at nearby lots, which generally have a lower rate. However, availability can be an issue, as some visitors encountered full garages upon arrival and had to seek alternative parking options. Despite concerns over price and availability, some guests managed to navigate the parking situation without issue, even with larger vehicles. Overall, while the convenience of on-site and indoor parking at Hilton Chicago is appreciated, the high costs and occasional unavailability can detract from the experience.
Hilton Chicago offers a family-friendly atmosphere with spacious rooms, ideal for those traveling with kids. The 2-bed, 2-bathroom rooms provide a comfortable and convenient stay, allowing families to save time and manage their schedules efficiently. The hotel's prime location on Michigan Avenue offers easy access to nearby attractions, though some noted it might involve a bit of walking for younger visitors. Children particularly enjoyed the gym and the pool, making evenings entertaining and active. Despite minor issues that were quickly resolved by responsive staff, some guests found the food options in the hotel's kitchen café to be less than satisfactory. Overall, Hilton Chicago stands out for its excellent location and kid-friendly amenities, making it a strong choice for a family stay in the city.
Hilton Chicago is frequently described as a beautiful hotel with a striking exterior and appealing common areas. However, many guests felt let down by the overall experience, citing issues such as room availability and cleanliness. Despite booking a king bed in advance, some guests faced delays and complications at check-in, which detracted from their comfort.
The hotel's cost is a frequent point of contention with many expressing that the high prices didn’t match the level of service and facilities provided. Additional fees that were not initially disclosed added to this frustration. Guests found the rooms to be in need of deep cleaning and noted that the hotel's grandeur has faded over time. The overall sentiment is that while the hotel appears attractive, the value offered does not align with the high price point.
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Location
Many guests appreciated the walking distance to various key destinations, including the Art Institute, Soldier Field and a multitude of restaurants and entertainment options. The lovely architecture and historical charm of the hotel itself further enhance the experience with beautiful common areas that reflect its iconic status. The views of Lake Michigan and the surrounding parks add a scenic touch, making it a pleasant place to stay.
The location is particularly touted for those visiting specific events or conducting daily explorations without needing a vehicle. The quieter end of Michigan Avenue where the hotel is situated offers a peaceful retreat while still being close to the city's hustle and bustle. Additionally, the close proximity to the marathon route and concert venues is a bonus for event-goers. The hotel is favorable for pet owners and families due to its spacious rooms and pet-friendly policies.
Overall, the Hilton Chicago's location, combined with its historical grandeur and excellent amenities, makes it a favored choice for travelers seeking to experience the best of what Chicago has to offer.
Breakfast
However, high costs seem to be a common concern. Several guests mentioned the breakfast as expensive with some feeling it was overpriced or that they had been charged unexpectedly, leading to dissatisfaction. The absence of a buffet breakfast on certain days and the restaurant not being consistently open for breakfast were noted drawbacks.
Despite these issues, those who had breakfast included in their room price often found it satisfying and worth the convenience. The variety of breakfast items received mixed reviews with some guests enjoying the selections, especially the donuts, while others felt the options were limited.
Overall, when available, the Hilton Chicago's breakfast receives commendations for its taste and variety, although its high cost and some operational inconsistencies might deter some guests.
Dinner
However, some noted that the dinner options within the hotel are somewhat limited with the closure of the usual restaurant leading to a restricted selection. The Herb'N Kitchen, in particular, has been criticized for being expensive and not offering good value. The high cost of food and limited choices have also been a point of concern, especially with reports of overpriced, subpar items like soggy ham and cheese baguettes. Despite these drawbacks, the overall dining experience at Hilton Chicago remains positive, especially with the high quality of the main restaurant and the convenience of nearby dining establishments.
Rooms
Many visitors appreciated the convenience of the hotel's location, which is within walking distance to downtown Chicago and various key destinations. The presence of a pool and multiple restaurants added to the positive aspects of the stay.
However, some reviews pointed out areas needing improvement, such as the lighting in certain rooms and the age and condition of furnishings in others. A few guests encountered issues with room service, noting delays and difficulties in having their rooms serviced during their stay. Additionally, some rooms appeared dated, had maintenance issues like broken chairs and lacked amenities such as microwaves and reliable air conditioning.
Despite some inconsistencies, the general consensus is that the Hilton Chicago provides a solid and enjoyable stay, especially for those seeking proximity to the heart of the city. The exceptional views and friendly staff further elevate the overall experience.
Beds
Cleanliness
However, experiences with cleanliness were varied. While some rooms were super clean and comfortable, there were numerous instances where guests found their accommodations less than satisfactory. Complaints ranged from rooms not being cleaned during their stay to issues with dirty bathrooms and housekeeping being inconsistent. Some guests found their rooms dirty upon check-in or noted a lack of basics like shampoo and conditioner refills.
Overall, while the Hilton Chicago excels in many areas, including its attractive location and aesthetic, consistency in cleanliness seems to be a frequent issue that hinders a uniformly positive experience.
Staff
Check-in is often described as efficient with valet and parking services operating smoothly. The staff is noted to be professional, welcoming and courteous, making efforts to be understanding and accommodating. Kid-friendly service is another positive aspect mentioned by guests.
However, not all experiences are equally positive. The absence of a concierge service led to difficulties for some guests seeking local advice or assistance with transport. Some reviews point to instances of rudeness, particularly from a customer service operator and some reception staff, who appeared disinterested or unprofessional at times. There are reports of the host staff at breakfast and at the door being unsatisfactory and some guests felt the reception staff was not on top of things or lacked in giving thorough explanations during check-in.
In sum, while most interactions with staff at the Hilton Chicago are pleasant and helpful, there are occasional lapses in professionalism and attention that slightly mar the otherwise positive experience.
Wi-Fi
Gym
Pool
Parking
Family
3 Star
The hotel's cost is a frequent point of contention with many expressing that the high prices didn’t match the level of service and facilities provided. Additional fees that were not initially disclosed added to this frustration. Guests found the rooms to be in need of deep cleaning and noted that the hotel's grandeur has faded over time. The overall sentiment is that while the hotel appears attractive, the value offered does not align with the high price point.
Yes, Hilton Chicago has pool(s) that belong to one or more of the following categories: Heated Pool, Pool Lap Lanes.
No, a spa isn't available at Hilton Chicago.
Yes, Hilton Chicago welcomes dogs.
Yes, parking facilities are available at Hilton Chicago.
Yes, Hilton Chicago has a gym.
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