Holiday Inn Hotel & Suites Chicago - Downtown by IHG
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Summary of reviewsThe Holiday Inn Hotel & Suites Chicago - Downtown by IHG, is praised for its strategic and convenient location, offering excellent proximity to major sites, downtown attractions and various public transportation options like the nearby CTA S. Clinton Station, Union Station and Amtrak. Its easy accessibility from O’Hare Airport further adds to its appeal, making it ideal for travelers. Though on-site parking fees and the surrounding area prompted mixed feelings, the location is generally considered outstanding.
While the breakfast service has room for improvement with guests expressing mixed reviews regarding cost, variety and communication, some did enjoy their meals at the on-site restaurant. However, issues like additional charges, limited options, cold and overly greasy food and inconsistent availability were noted.
Rooms at the hotel received positive feedback for recent remodeling, cleanliness and overall comfort. Guests appreciated spacious accommodations, comfortable beds and maintained bathrooms, although some noted small bathroom sizes and occasional maintenance issues like clogged drains. Despite these minor drawbacks, the rooms and amenities, including a lovely swimming pool, contribute to a generally pleasant stay.
The hotel excels in cleanliness with guests frequently noting the spotless, well-organized and spacious rooms along with well-maintained common areas. The high standards of cleanliness significantly enhance the overall guest experience.
A standout feature of the hotel is its staff, who receive high praise for their friendliness, helpfulness and exceptional service. The front desk and housekeeping staff, in particular, have been highlighted for their attentiveness and professionalism, even though there are occasional reports of less favorable interactions.
The parking situation garners mixed reviews due to the high cost of $50 to $65 per night. Despite the expense, the convenience and security of on-site parking are appreciated by many.
Guests generally find the beds to be very comfortable, contributing positively to the hotel's reputation for providing a restful stay. While pillow comfort varied among guests, the overall bedding experience is favorable.
In summary, the Holiday Inn Hotel & Suites Chicago - Downtown by IHG, is noted for its excellent location, cleanliness, comfortable rooms and friendly staff, making it a solid choice for visitors looking for convenience and quality service, even though some aspects like breakfast and parking could benefit from improvements.
Categories
While the breakfast service has room for improvement with guests expressing mixed reviews regarding cost, variety and communication, some did enjoy their meals at the on-site restaurant. However, issues like additional charges, limited options, cold and overly greasy food and inconsistent availability were noted.
Rooms at the hotel received positive feedback for recent remodeling, cleanliness and overall comfort. Guests appreciated spacious accommodations, comfortable beds and maintained bathrooms, although some noted small bathroom sizes and occasional maintenance issues like clogged drains. Despite these minor drawbacks, the rooms and amenities, including a lovely swimming pool, contribute to a generally pleasant stay.
The hotel excels in cleanliness with guests frequently noting the spotless, well-organized and spacious rooms along with well-maintained common areas. The high standards of cleanliness significantly enhance the overall guest experience.
A standout feature of the hotel is its staff, who receive high praise for their friendliness, helpfulness and exceptional service. The front desk and housekeeping staff, in particular, have been highlighted for their attentiveness and professionalism, even though there are occasional reports of less favorable interactions.
The parking situation garners mixed reviews due to the high cost of $50 to $65 per night. Despite the expense, the convenience and security of on-site parking are appreciated by many.
Guests generally find the beds to be very comfortable, contributing positively to the hotel's reputation for providing a restful stay. While pillow comfort varied among guests, the overall bedding experience is favorable.
In summary, the Holiday Inn Hotel & Suites Chicago - Downtown by IHG, is noted for its excellent location, cleanliness, comfortable rooms and friendly staff, making it a solid choice for visitors looking for convenience and quality service, even though some aspects like breakfast and parking could benefit from improvements.
Hotel with Rooftop Pool
The newly renovated Holiday Inn & Suites Chicago Downtown provides amenities, services and a convenient location for both business and leisure travelers. It is the ideal destination for those looking for a comfortable and convenient stay since it is conveniently located across the Old Post Office and surrounded by popular local attractions such as the Navy Pier, Willis Tower and the United Center. The rooftop of the hotel features a seasonal outdoor pool with stunning views of the city skyline. Sun loungers are scattered throughout the pool area, providing guests with a stylish and comfortable place to relax and unwind. The Holiday Inn & Suites Chicago Downtown is an excellent choice for those seeking the best of both worlds thanks to its excellent location and exceptional amenities. Whether for business or pleasure, the hotel provides a first-rate experience that should not be missed.
Hotel for Honeymoon
Family Friendly Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Rooftop Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
3-Star Hotel
Guest Reviews
The Holiday Inn Hotel & Suites Chicago - Downtown offers an outstanding and strategic location for travelers. Guests consistently praise its proximity to key attractions and convenient access to transportation. The hotel is situated close to major sites and provides excellent connections through nearby subway stops, specifically the CTA S. Clinton Station and is easily accessible from O’Hare Airport. It's near the bus and train stations, including Union Station and Amtrak, making it perfect for those relying on public transit. Visitors appreciate being within walking distance to downtown and various points of interest. Though some mentioned the on-site parking fee as a downside and felt the area around the hotel could feel shady, overall, the hotel's location is deemed excellent and offers good value for its accessibility and convenience.
The breakfast experience at Holiday Inn Hotel & Suites Chicago - Downtown by IHG, seems to have received mixed reviews from guests. On the positive side, some guests enjoyed a great meal at the restaurant below, describing it as a good start to the day with delicious options. However, there were frequent remarks about a lack of clarity and communication regarding breakfast availability and costs. Many guests expected complimentary breakfast but were disappointed by the additional charges and the limited variety of options provided. Some experienced basic and repetitive menus featuring items like pork, eggs, potatoes and fruits, while others noted the food was served cold or was overly greasy and salty. Additionally, there were instances where guests received bagged cold breakfasts instead of a hot meal, which was not clearly communicated in advance. There were also criticisms about the breakfast being unavailable during the listed hours and the lounge area's closure due to construction, which affected the overall experience. Overall, while some enjoyed their breakfast, the consensus points to room for improvement in variety, quality and communication regarding breakfast services at the hotel.
Guests of the Holiday Inn Hotel & Suites Chicago - Downtown by IHG, frequently mention the rooms as being well up-to-date with many highlighting recent remodeling. Cleanliness is a notable positive aspect with several reviews confirming rooms and bathrooms are clean and maintained. Comfortable beds and clean sheets are often praised, contributing to a restful stay. The general room size also receives favorable comments with several noting the spaciousness of the accommodations.
However, there are some mixed reviews regarding room size and bathroom dimensions. While some guests find the rooms to be adequately sized, others feel they are a bit small with bathrooms described as particularly tiny. Despite these issues, the overall comfort of the rooms is appreciated with mentions of them being comfy and quite comfortable.
Several amenities contribute positively to the guest experience, including a lovely swimming pool and a fairly centralized location, which enhances convenience. Service quality provided by the staff is also positively highlighted.
On the downside, a few guests encountered issues such as deteriorated bathroom conditions, clogged drains and occasional lapses in cleanliness upon arrival. There are also minor criticisms about some rooms being located far from the elevator and experiences of over-described room categories.
Overall, while there are areas for improvement, the hotel generally provides a comfortable and clean environment with good service and a convenient location.
The beds at the Holiday Inn Hotel & Suites Chicago - Downtown by IHG, are generally well-received by guests. Many descriptions highlight the beds as very comfortable, accompanied by clean rooms and great furniture. Guests have praised the firmness and comfort of the beds, emphasizing a positive sleeping experience. Pillows have received mixed feedback with some finding them very comfortable, while others felt they were flat and insufficient. Overall, the bedding contributes positively to the hotel stay, reinforcing a reputation for comfort and cleanliness.
The Holiday Inn Hotel & Suites Chicago - Downtown by IHG impresses guests with its consistently high standards of cleanliness. Numerous visitors highlight spotless rooms, noting that they are well-organized, spacious and feature comfortable furnishings. The hotel premises, including the lobby, are well-maintained and give off a welcoming vibe. Many reviews emphasize the gleaming bathrooms and overall tidy conditions of the property. The hotel's neat maintenance extends beyond individual rooms to the entire facility, enhancing guest experiences during their stay. Despite occasional mentions of less-than-clean showers, the general consensus remains that the hotel offers a very clean, comfortable and conveniently located environment, contributing significantly to a fantastic overall experience.
The staff at Holiday Inn Hotel & Suites Chicago - Downtown by IHG, generally receive high praise from guests for their friendliness and helpfulness. Reviews frequently highlight the exceptional service provided by the entire team with the majority describing the staff as very friendly and willing to assist with various needs. Many guests found the front desk staff and manager particularly impressive, complimenting their kindness and helpfulness. Moreover, the housekeeping staff also earned positive feedback for their good work.
However, there were a couple of instances where guests experienced less favorable interactions. Notably, one review mentioned encountering a rude check-in experience and another mentioned being given an incorrect room. Despite these occasional negative mentions, the overwhelming consensus is that the staff are mostly delightful, respectful and committed to providing excellent customer service.
Many guests have commented on the parking situation at the Holiday Inn Hotel & Suites Chicago - Downtown by IHG. Most reviews mention that the parking is available on the property but come at a high cost, ranging from $50 to $65 per night. While some guests found the cost to be reasonable for the convenience and peace of mind it offered, others felt that the parking charge should be included in the room price, especially considering the overall cost of their stay.
There were occasional remarks about the parking not being directly managed by the hotel and the limited number of available spots, which left some guests unimpressed. However, the ease of having on-site parking, despite the expense, was a noted advantage for those exploring the city or requiring secure parking during their visit.
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Location
Breakfast
Rooms
However, there are some mixed reviews regarding room size and bathroom dimensions. While some guests find the rooms to be adequately sized, others feel they are a bit small with bathrooms described as particularly tiny. Despite these issues, the overall comfort of the rooms is appreciated with mentions of them being comfy and quite comfortable.
Several amenities contribute positively to the guest experience, including a lovely swimming pool and a fairly centralized location, which enhances convenience. Service quality provided by the staff is also positively highlighted.
On the downside, a few guests encountered issues such as deteriorated bathroom conditions, clogged drains and occasional lapses in cleanliness upon arrival. There are also minor criticisms about some rooms being located far from the elevator and experiences of over-described room categories.
Overall, while there are areas for improvement, the hotel generally provides a comfortable and clean environment with good service and a convenient location.
Beds
Cleanliness
Staff
However, there were a couple of instances where guests experienced less favorable interactions. Notably, one review mentioned encountering a rude check-in experience and another mentioned being given an incorrect room. Despite these occasional negative mentions, the overwhelming consensus is that the staff are mostly delightful, respectful and committed to providing excellent customer service.
Parking
There were occasional remarks about the parking not being directly managed by the hotel and the limited number of available spots, which left some guests unimpressed. However, the ease of having on-site parking, despite the expense, was a noted advantage for those exploring the city or requiring secure parking during their visit.
Yes, Holiday Inn Hotel & Suites Chicago - Downtown by IHG has pool(s) that belong to one or more of the following categories: Rooftop Pool.
No, a spa isn't available at Holiday Inn Hotel & Suites Chicago - Downtown by IHG.
No, Holiday Inn Hotel & Suites Chicago - Downtown by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Hotel & Suites Chicago - Downtown by IHG.
Yes, Holiday Inn Hotel & Suites Chicago - Downtown by IHG has a gym.
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