Hotel Chicago West Loop, SureStay Collection by Best Western
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Summary of reviewsHotel Chicago West Loop, SureStay Collection by Best Western consistently draws praise for its exceptionally convenient location, especially for those attending events at the United Center with guests appreciating the short walking distance. Its proximity to public transportation makes exploring downtown Chicago and other attractions easy. The neighborhood is noted for being quiet and featuring historic architecture, while the surrounding area offers a variety of restaurants, shopping options and cool bars, enhancing the experience for both leisure and business travelers.
The staff at Hotel Chicago West Loop, SureStay Collection by Best Western receive generally positive reviews, often described as friendly, helpful and professional. Specific staff members are commended for their exceptional service, which positively impacts guests' overall experience. On the pet-friendly front, the hotel stands out with a welcoming approach to canine companions, making it an enjoyable choice for pet owners.
Rooms at the hotel are relatively small but often reported as clean, comfortable and featuring stylish decor and necessary amenities like full-size refrigerators, microwaves and Keurig coffee makers. Cleanliness, while praised by many, shows some inconsistency with occasional reports of dust and cleanliness issues. The beds also receive mixed feedback with some guests finding them comfortable while others describe them as too hard or small.
The hotel’s breakfast offerings are less favorably reviewed with many guests noting the absence of a breakfast service despite prior expectations. Instead, vouchers for nearby restaurants or basic grab-and-go options were provided, which were not universally well-received. Additionally, the wifi service appears to be problematic with weak signals and inconsistent connectivity being common complaints among guests.
Parking options are varied with the absence of on-site parking leading some guests to opt for free street parking or paid valet parking, the latter of which received mixed feedback in terms of value and convenience. Business travelers find the hotel practical due to its location near the United Center and efficient check-in process, though occasional noise from hallways can be a minor inconvenience.
Overall, Hotel Chicago West Loop, SureStay Collection by Best Western is well-regarded for its strategic location, friendly staff and pet-friendly policies, despite some areas such as breakfast and wifi needing improvement. The hotel’s small but comfortable rooms, paired with its excellent access to key attractions and transport links, make it a viable choice, particularly for short stays and event-goers in Chicago.
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The staff at Hotel Chicago West Loop, SureStay Collection by Best Western receive generally positive reviews, often described as friendly, helpful and professional. Specific staff members are commended for their exceptional service, which positively impacts guests' overall experience. On the pet-friendly front, the hotel stands out with a welcoming approach to canine companions, making it an enjoyable choice for pet owners.
Rooms at the hotel are relatively small but often reported as clean, comfortable and featuring stylish decor and necessary amenities like full-size refrigerators, microwaves and Keurig coffee makers. Cleanliness, while praised by many, shows some inconsistency with occasional reports of dust and cleanliness issues. The beds also receive mixed feedback with some guests finding them comfortable while others describe them as too hard or small.
The hotel’s breakfast offerings are less favorably reviewed with many guests noting the absence of a breakfast service despite prior expectations. Instead, vouchers for nearby restaurants or basic grab-and-go options were provided, which were not universally well-received. Additionally, the wifi service appears to be problematic with weak signals and inconsistent connectivity being common complaints among guests.
Parking options are varied with the absence of on-site parking leading some guests to opt for free street parking or paid valet parking, the latter of which received mixed feedback in terms of value and convenience. Business travelers find the hotel practical due to its location near the United Center and efficient check-in process, though occasional noise from hallways can be a minor inconvenience.
Overall, Hotel Chicago West Loop, SureStay Collection by Best Western is well-regarded for its strategic location, friendly staff and pet-friendly policies, despite some areas such as breakfast and wifi needing improvement. The hotel’s small but comfortable rooms, paired with its excellent access to key attractions and transport links, make it a viable choice, particularly for short stays and event-goers in Chicago.
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Guest Reviews
Hotel Chicago West Loop, SureStay Collection by Best Western offers an exceptionally convenient location, particularly for those attending events at the United Center, such as concerts and sports games. Many guests appreciate the short walking distance to the arena, highlighting the ease of access for events. The hotel's proximity to public transportation, including metro stations and bus stops, makes it simple for visitors to explore downtown Chicago and other attractions, such as the Concord Music Hall and Fifth Third Arena.
The quiet neighborhood and historic architecture are also noted as positive features, providing a pleasant atmosphere for guests. Visitors found it convenient not only for entertainment and sports events but also for visiting the nearby medical center and University of Illinois-Chicago with both being a short bus ride away.
The location makes it easy to access major streets and highways, adding to the convenience for those traveling by car. Furthermore, the area boasts a variety of restaurants, shopping options and cool bars, adding to the overall appeal for both leisure and business travelers.
Overall, the hotel's location is frequently praised for its excellent access to key attractions and transport links while being situated in a quiet and safe area, making it an ideal choice for those visiting Chicago.
Hotel Chicago West Loop, SureStay Collection by Best Western appears to have mixed reviews concerning its breakfast offerings. Many guests reported that there was no breakfast available, despite booking their stays with breakfast included as an amenity. Several reviews mentioned being given vouchers, either $10 or $15, for a nearby restaurant due to facility issues with the hotel's breakfast service. However, this alternative was not considered ideal by all guests, especially for longer stays or daily use.
A few guests mentioned enjoying a grab-and-go breakfast, consisting of yogurt, bagels, fruit cups and orange juice, although this was a smaller, more basic offering and not universally well-received. Others commented that there were no hot breakfast options and some mentioned only having tea or coffee available.
Overall, while there are mentions of an excellent breakfast, they are outnumbered by instances of unfulfilled breakfast promises and the lack of onsite breakfast facilities. Travelers considering this hotel should be aware of these potential issues and might need to explore nearby dining options for their morning meals.
In the heart of Chicago's West Loop, Hotel Chicago West Loop, SureStay Collection by Best Western presents a mixed experience for travelers. Predominantly noted for its exceptionally small rooms, frequent comments highlight the challenging space constraints which may not be ideal for more than one or two occupants. Despite the tight quarters, many guests found the rooms to be clean and comfortable with some noting stylish decor and helpful amenities such as full-size refrigerators, microwaves and Keurig coffee makers.
Cleanliness seems to be inconsistent with some guests praising the pristine condition of their accommodations, while others cited issues including dust, bad odors and occasional insect problems. The hotel features accessible rooms and provides basic, yet sufficient amenities necessary for short stays, making it more suitable for solo or couples travelers.
Great location proximity to United Center is a significant draw, though the hotel itself offers very minimal facilities with no bar or restaurant on site. The décor and ambiance were appreciated by many, though some felt it had a somewhat basic or even dorm-like vibe.
Room service appears to be a hit or miss with several guests noting that their rooms weren't cleaned regularly during their stay and some issues with maintenance such as noisy air conditioning units and occasional broken fixtures. On the plus side, even the smallest, most basic rooms met the need for short-term stays and provided a cozy, if compact, accommodation option in bustling downtown Chicago.
Hotel Chicago West Loop, SureStay Collection by Best Western receives mixed feedback regarding its beds. Many guests find the beds to be comfortable, using terms like "accommodating," "very comfy," and "amazing." Some reviews highlight the comfort of the bunk beds, while others mention the beds being fine but a bit smaller than anticipated.
However, a significant number of guests find the beds to be lacking in comfort, describing them as "brick hard" and "like laying on rocks." Several reviews also indicate that the beds are too small for two adults with one mentioning that the bed was "too short" and another noting the "double bed was very small." Issues such as squeaky beds and thick pillows also emerge from the feedback provided.
Size and comfort variability seem evident, as accommodations range from full-size beds to queen and king-sized options. Pillows get mixed reviews, being described as either too thick or flat. While many guests note the general comfort of their beds, there are clear inconsistencies that potential visitors might want to consider. Overall, while the comfort of the beds at Hotel Chicago West Loop, SureStay Collection by Best Western is often praised, it seems to be a hit-or-miss experience.
Hotel Chicago West Loop, SureStay Collection by Best Western offers a mixed bag of experiences when it comes to cleanliness. Many guests applauded the hotel for its cleanliness, describing it as clean with well-maintained and cozy rooms. The staff appears committed to cleanliness, taking pride in maintaining a clean environment and adhering to COVID protocols.
However, the reviews also highlight several areas needing improvement. While some rooms were described as very clean, others were reported to have cleanliness issues such as dirt, dust, paint chipping, sticky floors and occasional ant problems. Several reviewers noted dirty hallways and carpets and a few mentioned unpleasant odors in the corridors.
Despite these drawbacks, the hotel's efforts to provide a clean atmosphere did not go unnoticed. Guests who stayed in the clean rooms found their experiences pleasant, appreciating the cleanliness and comfort even if the rooms were somewhat small. It seems that while there are instances of poor upkeep, many guests still leave with a positive impression of the hotel’s commitment to maintaining a clean space. Improvements in consistent cleanliness across all areas and rooms could substantially enhance the overall guest experience.
The reviews for Hotel Chicago West Loop, SureStay Collection by Best Western highlight a generally positive experience with the hotel's staff. Many guests describe the team as friendly, helpful and welcoming, frequently mentioning their kindness and professionalism. The check-in process has been praised for being easy and various staff members are singled out for their exceptional service, such as Rosemary and Marcel. Guests appreciated their informative nature, especially with local tips and directions.
However, there are sporadic mentions of less favorable interactions. Some guests experienced rudeness and inattentiveness, highlighting inconsistency in customer service. Despite these occasional issues, the overriding sentiment is that the staff at Hotel Chicago West Loop, SureStay Collection by Best Western contributes positively to the overall stay with friendliness and helpfulness being consistent themes across many reviews.
Hotel Chicago West Loop, SureStay Collection by Best Western presents a mixed experience regarding its wifi service. While wifi is indeed available, various reviews suggest that its performance could be improved. Guests have noted issues such as limited reception, weak signals and frequent fluctuations in quality. Others reported problems with initial connectivity, as logging in to the wifi sometimes only works properly in the lobby. Additionally, the speed and reliability of the internet have drawn criticism with several guests describing it as laggy or outright horrible. Despite the presence of wifi, it appears that more consistent and robust service would enhance the overall guest experience.
A notable aspect for guests at Hotel Chicago West Loop, SureStay Collection by Best Western is the variety and challenges of the parking options. There is no on-site parking, but free street parking is available and was considered the best by some reviewers. For those willing to pay, convenient paid parking is an alternative, though it can be pricey with valet parking going up to $45 per day. Some guests noted the parking area felt safe, which is reassuring.
There were mentions of limited parking spaces and the need for a parking pass on a first-come, first-served basis. Communication about parking options could use improvement, as several guests felt it wasn't initially clear. Valet parking, when available, received mixed reviews with some guests finding it helpful, while others faced issues like a closed parking garage on Sundays or expensive rates. The parking ramp's modified hours also caused inconvenience for self-parkers.
However, despite these challenges, some guests found the parking situation to be good or convenient overall and appreciated the help from staff in finding parking solutions.
Hotel Chicago West Loop, SureStay Collection by Best Western proves to be a practical choice for business travelers. The proximity to the United Center is a significant advantage, making it convenient for those attending events or meetings nearby. The presence of the Park Tavern restaurant close by offers a convenient dining option. Business services are available, though some guests mentioned needing to request office space alternatives. The check-in process is efficient and the staff is noted for their friendliness. While there might be occasional noise from the hallways, the overall value and location make this hotel a solid option, particularly for those connecting via the blue line.
Hotel Chicago West Loop, SureStay Collection by Best Western has positioned itself as a pet-friendly property, welcoming guests and their canine companions with open arms. A $50 pet fee is applicable, ensuring that the hotel maintains its standards of cleanliness and comfort for all guests. Reviews frequently highlight the pleasure of seeing dogs around the premises, contributing to a friendly and inclusive atmosphere.
Guests appreciate the hotel's accommodating nature when it comes to bringing pets, even on short notice. Despite the necessity of carrying pet kennels to their rooms, visitors find the stay enjoyable and stress-free for both themselves and their dogs. The combination of dog-friendly policies and a clean environment makes this hotel a preferred choice for pet owners seeking a pleasant stay.
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Location
The quiet neighborhood and historic architecture are also noted as positive features, providing a pleasant atmosphere for guests. Visitors found it convenient not only for entertainment and sports events but also for visiting the nearby medical center and University of Illinois-Chicago with both being a short bus ride away.
The location makes it easy to access major streets and highways, adding to the convenience for those traveling by car. Furthermore, the area boasts a variety of restaurants, shopping options and cool bars, adding to the overall appeal for both leisure and business travelers.
Overall, the hotel's location is frequently praised for its excellent access to key attractions and transport links while being situated in a quiet and safe area, making it an ideal choice for those visiting Chicago.
Breakfast
A few guests mentioned enjoying a grab-and-go breakfast, consisting of yogurt, bagels, fruit cups and orange juice, although this was a smaller, more basic offering and not universally well-received. Others commented that there were no hot breakfast options and some mentioned only having tea or coffee available.
Overall, while there are mentions of an excellent breakfast, they are outnumbered by instances of unfulfilled breakfast promises and the lack of onsite breakfast facilities. Travelers considering this hotel should be aware of these potential issues and might need to explore nearby dining options for their morning meals.
Rooms
Cleanliness seems to be inconsistent with some guests praising the pristine condition of their accommodations, while others cited issues including dust, bad odors and occasional insect problems. The hotel features accessible rooms and provides basic, yet sufficient amenities necessary for short stays, making it more suitable for solo or couples travelers.
Great location proximity to United Center is a significant draw, though the hotel itself offers very minimal facilities with no bar or restaurant on site. The décor and ambiance were appreciated by many, though some felt it had a somewhat basic or even dorm-like vibe.
Room service appears to be a hit or miss with several guests noting that their rooms weren't cleaned regularly during their stay and some issues with maintenance such as noisy air conditioning units and occasional broken fixtures. On the plus side, even the smallest, most basic rooms met the need for short-term stays and provided a cozy, if compact, accommodation option in bustling downtown Chicago.
Beds
However, a significant number of guests find the beds to be lacking in comfort, describing them as "brick hard" and "like laying on rocks." Several reviews also indicate that the beds are too small for two adults with one mentioning that the bed was "too short" and another noting the "double bed was very small." Issues such as squeaky beds and thick pillows also emerge from the feedback provided.
Size and comfort variability seem evident, as accommodations range from full-size beds to queen and king-sized options. Pillows get mixed reviews, being described as either too thick or flat. While many guests note the general comfort of their beds, there are clear inconsistencies that potential visitors might want to consider. Overall, while the comfort of the beds at Hotel Chicago West Loop, SureStay Collection by Best Western is often praised, it seems to be a hit-or-miss experience.
Cleanliness
However, the reviews also highlight several areas needing improvement. While some rooms were described as very clean, others were reported to have cleanliness issues such as dirt, dust, paint chipping, sticky floors and occasional ant problems. Several reviewers noted dirty hallways and carpets and a few mentioned unpleasant odors in the corridors.
Despite these drawbacks, the hotel's efforts to provide a clean atmosphere did not go unnoticed. Guests who stayed in the clean rooms found their experiences pleasant, appreciating the cleanliness and comfort even if the rooms were somewhat small. It seems that while there are instances of poor upkeep, many guests still leave with a positive impression of the hotel’s commitment to maintaining a clean space. Improvements in consistent cleanliness across all areas and rooms could substantially enhance the overall guest experience.
Staff
However, there are sporadic mentions of less favorable interactions. Some guests experienced rudeness and inattentiveness, highlighting inconsistency in customer service. Despite these occasional issues, the overriding sentiment is that the staff at Hotel Chicago West Loop, SureStay Collection by Best Western contributes positively to the overall stay with friendliness and helpfulness being consistent themes across many reviews.
Wi-Fi
Parking
There were mentions of limited parking spaces and the need for a parking pass on a first-come, first-served basis. Communication about parking options could use improvement, as several guests felt it wasn't initially clear. Valet parking, when available, received mixed reviews with some guests finding it helpful, while others faced issues like a closed parking garage on Sundays or expensive rates. The parking ramp's modified hours also caused inconvenience for self-parkers.
However, despite these challenges, some guests found the parking situation to be good or convenient overall and appreciated the help from staff in finding parking solutions.
Business
Dog Friendly
Guests appreciate the hotel's accommodating nature when it comes to bringing pets, even on short notice. Despite the necessity of carrying pet kennels to their rooms, visitors find the stay enjoyable and stress-free for both themselves and their dogs. The combination of dog-friendly policies and a clean environment makes this hotel a preferred choice for pet owners seeking a pleasant stay.
No, Hotel Chicago West Loop, SureStay Collection by Best Western doesn't have any pool.
No, a spa isn't available at Hotel Chicago West Loop, SureStay Collection by Best Western.
Yes, Hotel Chicago West Loop, SureStay Collection by Best Western welcomes dogs.
Yes, parking facilities are available at Hotel Chicago West Loop, SureStay Collection by Best Western.
Yes, Hotel Chicago West Loop, SureStay Collection by Best Western has a gym.
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