Hotel EMC2, Autograph Collection

Chicago, 228 East Ontario Street41.893544,-87.621639(Show on Map)
8.7
Very Good
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+5 Photos
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Checkin - Checkout datesTue, 20 Oct - Wed, 21 Oct20 Oct - 21 Oct
1 Room2 Guests
Info
Summary of reviews
Summarized by AI
Hotel EMC2, Autograph Collection, nestled near the Magnificent Mile, is celebrated for its exceptional location, stylish decor and modern design. The hotel is surrounded by shops, restaurants and public transportation, offering convenient access to Chicago's main attractions. Guests frequently commend the large, uniquely laid-out rooms with spacious bathrooms, which feature stunning views and chic, modern decor. Amenities such as centrally placed glass showers and technology controls via Alexa enhance the guest experience. High cleanliness standards ensure that rooms are luxurious and comfortable, often praised for their cleanliness. The hotel's breakfast is frequently highlighted as a noteworthy experience due to its delicious, fresh quality and variety of choices available for order, contributing to an excellent start to the day. The restaurant, The Albert, also receives positive feedback for its quality food and commendable service, despite being somewhat pricey. Most guests are very satisfied with the dining experience though there were occasional complaints about room service fees and limited drink options. Customer service is a standout feature of Hotel EMC2. Guests describe the staff as amazing, welcoming and helpful, often pointing out the high level of education and readiness to assist. The reception staff and the unique addition of robot room service add to the modern and engaging experience. Even though there were occasional issues with service, especially at the bar, the overall impression remains highly positive. The comfort of the beds is a frequently mentioned highlight with many guests referring to them as very comfortable, contributing significantly to a restful stay despite a few finding them too soft. Overall, Hotel EMC2, Autograph Collection is praised for its prime location, exceptional cleanliness, modern amenities, remarkable service and comfortable beds. It consistently earns high ratings from guests, establishing itself as a top choice for visitors to Chicago.
Categories
Health & Safety
AI-generatedHotel EMC2 maintains high standards of cleanliness with frequent sanitization of high-touch surfaces, advanced air purification systems, and strict adherence to CDC guidelines.
Questionnaire
Answers last updated by Hotel EMC2, Autograph Collection
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival?No
Do you perform temperature checks upon guests' arrivals?No
Do you ensure contactless check-in/check-out?Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically?Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby?No
Cleaning
Is there an option for no in-room housekeeping during a guest's stay?Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals?No
Does the cleaning crew wear appropriate personal protective equipment?Yes
Do you sanitize the common areas?Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival?No
Are luggage trolleys sanitized after each use?Yes
Do you sanitize guests' keys/cards?Yes
Do you provide thorough cleaning of the rooms?Yes
Are all employees trained and monitored to follow a cleaning protocol?Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus?Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces?No
Do you disinfect high touch areas in guest rooms including light switches and door handles?Yes
Limitations
Are elevator rides limited?No
Is furniture in public areas arranged to allow more space for distancing?Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned?Yes
Does the hotel operate at a limited capacity?Yes, up to 50% of the rooms can be occupied
Does the hotel accept domestic bookings only?No
Do you allow people who don't stay or work at the hotel to enter its premises?Yes
Do you allow people who don't stay at the hotel to enter the rooms?No
Have you altered check-in / check-out hours to allow more time between departures and arrivals?No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff?Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests?No
Do you provide disinfecting wipes in each room?No
Are there hand sanitizing stations throughout the hotel?Yes
Is there a sanitizing sprayer for shoes outside each room?No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols?Yes
Do you use physical distancing markers?Yes
Do you use delivery robots to get stuff to guests' rooms?No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)?No
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented?No
Are rugs removed from guest rooms?No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens?Yes
Are air purification and sanitization devices installed?No
Are linens, towels and laundry washed in accordance with the official guidelines?Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility?Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests?No
Do you offer single-serve options instead of buffets for breakfast?No
Do you offer contactless delivery for in-room dining?No
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
AHLA Safe Stay initiative
Has there been a person appointed to supervise the correct implementation of the measures?No
Do you check temperature for all onsite staff on a scheduled basis?Yes
Do your staff practice social distancing guidelines?Yes
Are there dedicated isolation zones on property?No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)?Yes
Is there a doctor available either on-site or on-call?Yes
Has the hotel closed during the pandemic?No
Show more...
4 Star
AI-generatedHotel EMC2, Autograph Collection, is a unique hotel that blends art and science in its design. It features stylish rooms, a contemporary restaurant, and a focus on providing a creative and engaging guest experience. The hotel's innovative approach and attention to detail make it stand out.
Luxury
Family
Dog Friendly
Business
Parking
Accessible
Gym
Check-in - Check-out
Check In:
16:00 - 23:30
Check Out:
12:00
Facilities
Parking
Restaurant
Pets allowed
Room service
Meeting/banquet facilities
Bar
24-hour front desk
Fitness centre
Non-smoking rooms
Business centre
Dry cleaning
Facilities for disabled guests
Breakfast in the room
Internet services
Lift
Safety deposit box
Valet parking
Heating
Fax/photocopying
Luggage storage
WiFi
Allergy-free room
Non-smoking throughout
Air conditioning
ATM/cash machine on site
Concierge service
Special diet menus (on request)
Grocery deliveries
Paid WiFi
Kids' meals
Kid-friendly buffet
Parking garage
Accessible parking
Toilet with grab rails
Lower bathroom sink
Wine/champagne
Fruits
Visual aids: Braille
Visual aids: Tactile signs
Auditory guidance
Pet bowls
Outdoor furniture
Fitness
Key access
Key card access
Security alarm
Smoke alarms
Fire extinguishers
Food can be delivered to guest accommodation
Staff follow all safety protocols as directed by local authorities
Shared stationery such as printed menus, magazines, pens, and paper removed
Hand sanitizer in guest accommodation and key areas
Process in place to check health of guests
First aid kit available
Cashless payment available
Mobile app for room service
Invoice provided
Room Types
Queen RoomThis room includes a cool action gel memory foam mattress and a private bathroom with a glass-enclosed walk-in shower, bathrobe, hairdryer and upscale bath amenities.
King RoomThis room includes a cool action gel memory foam mattress and a private bathroom with a glass-enclosed walk-in shower, bathrobe, hairdryer and upscale bath amenities.
Queen Room with City ViewThis room includes a cool action gel memory foam mattress and a private bathroom with a glass-enclosed walk-in shower, bathrobe, hairdryer and upscale bath amenities.
King Room with City ViewThis spacious room includes a cool action gel memory foam mattress and a private bathroom with a glass-enclosed walk-in shower, bathrobe, hairdryer and upscale bath amenities.
Queen Room with Two Queen BedsThis room includes a cool action gel memory foam mattress and a private bathroom with a glass-enclosed walk-in shower, bathrobe, hairdryer and upscale bath amenities.
Queen Room with Two Queen Beds- City ViewProviding free toiletries and bathrobes, this quadruple room includes a private bathroom with a shower and a hairdryer. The air-conditioned quadruple room provides a flat-screen TV with cable channels, a private entrance, a coffee machine, a wardrobe as well as city views. The unit offers 1 bed.
King Room with Adapted Tub - Mobility AccessibleThe unit offers 1 bed.
Queen Room with Two Queen Beds and Adapted Tub - Mobility AccessibleThe unit has 2 beds.
Queen Room with Roll-in Shower - Mobility and Hearing AccessibleThe unit has 1 bed.
King Room with Roll-in Shower - Mobility AccessibleThe unit offers 1 bed.
Queen Room with Roll-in Shower - Mobility AccessibleThe unit offers 1 bed.
Guest Reviews
8.7
Very Good
Review Summaries
Summarized by AI
Location
Nestled in a prime spot to explore Chicago, Hotel EMC2, Autograph Collection boasts an exceptional location just steps from the renowned Magnificent Mile. This beautifully decorated and exceptionally clean property is surrounded by shops, restaurants and public transportation options, making it a convenient choice for visitors. Guests appreciate the stylish decor and modern design with spacious rooms featuring large bathrooms and unique layouts. The hotel's proximity to Michigan Avenue, Northwestern Hospital and major shopping areas allows for easy access to dining and touring sites, contributing to its fabulous location. The staff's friendliness and willingness to assist add to the overall positive experience at this centrally located and delightful hotel.
Breakfast
At Hotel EMC2, Autograph Collection, the breakfast experience is frequently highlighted by guests as exceptional and highly recommended. Many guests rave about the delicious and fresh quality of the food, noting that everything served is of the highest standard and incredibly tasty. The breakfast offers a variety of choices and is not buffet-style, allowing visitors to order exactly what they prefer. Staff at the hotel receive praise for their respectful, affectionate and understanding treatment, especially towards guests with limited English proficiency. However, some guests mention that breakfast is not included in the room rate and can be pricey for what is offered. A few reviews also indicate a desire for more traditional or lighter breakfast options. Despite these points, the general consensus is that the breakfast at Hotel EMC2 is a notable feature of the stay and many found it an excellent start to the day.
Dinner
Hotel EMC2, Autograph Collection has garnered a mix of feedback for its dinner experience with several positive highlights. Guests frequently commend the hotel's restaurant, describing it as very good and very nice. The dining experience is significantly enhanced by the friendly and accommodating staff, who receive high praise for their excellent service. However, there are some areas for improvement. A few guests mentioned disappointments such as missing sides with their dishes and the high cost of room service fees, along with a lack of drinks available through room service. Despite these drawbacks, the quality of food at the hotel's restaurant, The Albert, stands out positively in several reviews. While the restaurant is noted for its excellence, it is also described as a bit pricey and often booked up for dinner, suggesting the need for advance reservations. Overall, despite some minor issues, the dining experience at Hotel EMC2 frequently leaves a good impression due to the quality of both the food and the staff's service.
Rooms
Hotel EMC2, Autograph Collection offers a remarkable blend of modern amenities and unique design in its rooms, making it a standout choice for travelers. Guests frequently highlight the spacious rooms, featuring large windows with stunning views and chic, modern decor. The rooms are noted to be very clean and comfortable with beds described as exceptionally cozy. The design details, like the glass showers centrally placed in the rooms and the distinctive boutique style, create a visually appealing and interesting environment. The use of technology, including light controls via Alexa and conveniently located switches, adds to the convenience and modernity of the rooms. For families and parties, the spaciousness is highly appreciated, accommodating up to four adults comfortably on two large queen-size beds. Guests also value the beautiful decor, including the captivating mix of copper and black elements. Overall, the hotel rooms are praised for being well-appointed with everything needed for a comfortable stay, including mini-fridges. The stylish and contemporary ambiance, combined with high cleanliness standards, contributes to a positive guest experience. While there were mixed reviews regarding the front office staff's flexibility, the room quality and helpfulness of other staff members remain consistent highlights.
Beds
Hotel EMC2, Autograph Collection, consistently receives praise for the comfort of its beds. Many guests describe the beds and pillows as very comfortable with some stating they are the comfiest they have experienced in any hotel. The super comfortable beds contribute positively to the overall experience with 'excellent' and 'more than comfortable' frequently used to describe the sleeping arrangements. However, a few guests did mention that the beds were too soft for their liking, which affected their back comfort. Despite this, the majority of reviews highlight the beds as a standout feature for a restful stay.
Cleanliness
Hotel EMC2, Autograph Collection offers guests a delightful and modern experience with its beautifully decorated property and perfect location near shops, restaurants and public transportation. The hotel is noted for its exceptional cleanliness, providing a luxurious and comfortable environment. Guests frequently praise the cleanliness of the rooms, describing them as very clean, super clean and extremely clean. The luxurious and modern design of the rooms adds to its appeal, making for a comfortable stay with notably comfortable beds. Though there are occasional minor issues, such as a dusty metal frame above the bed or a toilet that didn't function well, these instances are the exception rather than the norm. The staff receives high praise for their friendliness and professionalism, contributing greatly to a positive guest experience. Overall, Hotel EMC2, Autograph Collection consistently meets cleanliness expectations, ensuring a pleasant and comfortable stay for its guests in a trendy, modern setting.
Staff
Hotel EMC2, Autograph Collection, stands out for its exceptional customer service, as highlighted in the guest reviews. The staff are consistently described as amazing, lovely and welcoming, offering visitors a respectful, affectionate and understanding experience. Many guests appreciated the helpful and accommodating nature of the staff, who were noted for their friendliness and warmth. The reception staff, in particular, receive praise for their excellence and readiness to assist with a high level of education. Additionally, robot room service adds a unique touch, enhancing the overall guest experience. However, not all feedback was entirely positive. A few reviews mentioned that the staff, although generally okay, could sometimes fall short in friendliness and flexibility. There was also a specific instance where the bartender repeatedly forgot drink orders, suggesting occasional lapses in service. Despite these minor criticisms, the overall impression of the hotel staff remains overwhelmingly positive. Guests particularly emphasized the attentive and pleasant nature of the team, making the Hotel EMC2 a worthwhile choice for those seeking excellent service and a warm atmosphere during their stay.
4 Star
Hotel EMC2, Autograph Collection stands out with its exceptional decor and cleanliness, earning high praises from guests. Its prime location near shops, restaurants and public transportation makes it a convenient choice for travelers. The hotel consistently receives high ratings, reflecting its quality services and facilities. Many guests describe their experience as wonderful, indicating a high level of satisfaction. Overall, Hotel EMC2 has earned a reputation for excellence, making it a top choice for visitors.
FAQ
No, Hotel EMC2, Autograph Collection doesn't have any pool.
No, a spa isn't available at Hotel EMC2, Autograph Collection.
Yes, Hotel EMC2, Autograph Collection welcomes dogs.
Yes, parking facilities are available at Hotel EMC2, Autograph Collection.
Yes, Hotel EMC2, Autograph Collection has a gym.
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