Hotel in SantiagoSantiago Metropolitan Region > Cordillera > Puente Alto
8.6
Very Good
From $100
$
+1
Info
Summary of reviews
DoubleTree by Hilton Santiago Kennedy in Chile receives strong overall praise for its various features, creating a pleasant and memorable experience for its guests. Located in the vibrant Vitacura area, this hotel benefits from an exceptional location with easy access to top destinations in Santiago including renowned restaurants, bars and shopping centers like Parque Arauco. Visitors appreciate the safety and tranquility of the neighborhood, along with impressive views from both the rooms and the restaurant.
The breakfast service consistently garners positive feedback for its delicious, varied and plentiful offerings. Guests appreciate the fresh quality of the food, the wide selection and the friendly, professional service provided. The rooftop restaurant also enhances the dining experience with its spectacular city views, excellent service and quality dishes, though there are occasional remarks about the menu variety and service speed.
Guests find the rooms comfortable, clean and modern with spacious layouts and top-notch soundproofing that contribute to a relaxing stay. Panoramic views from the rooms are frequently highlighted. Although there are occasional mentions of smaller room sizes and minor ventilation issues, the overall atmosphere remains positive due to well-maintained facilities and impressive design.
Cleanliness is a standout feature at this hotel with meticulous attention to detail noted throughout the premises. The staff’s dedication to maintaining a clean and comfortable environment significantly enhances guest satisfaction. Staff friendliness and professionalism also receive high praise with many reviewers highlighting exceptional service from various team members who go above and beyond to ensure a pleasant stay.
The WiFi service is reliable with strong connectivity and good coverage in most areas, although there are some sporadic reports of slow speeds. The spa and gym facilities receive mixed feedback; while many guests enjoy the clean and well-maintained amenities, others note some limitations in service availability and equipment.
Pool facilities are appreciated for their cleanliness and relaxing environment, complemented by beautiful rooftop views and a hot jacuzzi. However, the small size and occasional overcrowding are noted drawbacks. The parking facility is another commonly praised feature, offering free, secure and convenient parking, though it can get congested during peak times.
Overall, the DoubleTree by Hilton Santiago Kennedy offers a highly positive experience with its prime location, excellent dining options, comfortable accommodations and exceptional staff, making it a reputable and enjoyable choice for travelers visiting Santiago.