Hotel in SantiagoSantiago Metropolitan Region > Cordillera > Puente Alto
8.2
Very Good
From $101
$
+2
Info
Summary of reviews
The Sheraton Santiago Hotel & Convention Center enjoys a prime location in a serene and upscale neighborhood, providing easy access to local attractions, parks, shops and restaurants. The hotel's strategic positioning ensures tranquility combined with convenience, offering beautiful surroundings, well-maintained facilities and helpful staff. Guests particularly appreciate the peaceful environment and excellent city views.
Breakfast at the hotel garners high praise for its variety, quality and service with a plethora of options including seasonal fruits, pastries and gluten-free choices. Dining is highlighted by the quality cuisine at El Cid restaurant and a diverse buffet, though service speed and menu diversity could see improvements. Guests regularly find the breakfast and dining experiences enjoyable, despite occasional service inefficiencies and high costs.
Rooms at the hotel vary in size and comfort with some praised for their spaciousness, cleanliness and excellent city views. However, consistency across accommodations is lacking, leading to reports of outdated facilities and maintenance issues. Despite these discrepancies, the bedding is often found to be comfortable and the rooms provide a quiet retreat from the bustling city.
Cleanliness at the Sheraton Santiago is generally satisfactory with many guests noting clean and comfortable rooms and well-maintained common areas. Nonetheless, there are areas needing attention such as carpets, walls and bathrooms. Improvements in housekeeping consistency and rigor would enhance the overall cleanliness standard.
The hotel's staff are frequently lauded for their friendliness and attentiveness. The concierge, housekeeping and restaurant teams receive particular praise for their warm and efficient service. While some guests have encountered less welcoming interactions, the overall sentiment remains positive, underscoring the professionalism and helpfulness of the majority of the staff.
Free wifi receives mixed feedback; while many find it fast and reliable, others experience issues with speed and dependability. The spa and gym facilities are well-regarded with the spa offering excellent treatments and a relaxing atmosphere and the gym featuring modern, functional equipment.
The pool facilities, including an indoor and outdoor pool, are appreciated for their spaciousness and scenic views, though there's room for improvement in maintenance and seating availability. Guests find the parking adequate but note narrow spaces and high costs.
Finally, the hotel is praised for its family-friendly environment, offering spacious rooms, kid’s play areas and supportive staff who make family stays comfortable and enjoyable.
Hotel in FarellonesSantiago Metropolitan Region > Cordillera > San Jode de Maipo
7.3
Good
From $279
$
+5
Info
Summary of reviews
Hotel HF emerges as a top choice for travelers primarily due to its exceptional location. Nestled near Farellones Park and various ski areas like La Parva, El Colorado and Valle Nevado, it offers unparalleled convenience for winter sports enthusiasts and nature lovers. The hotel's mountain position provides stunning views of the landscape and village, which many guests find enhances their overall experience. Despite some mentioning higher costs, the strategic location and breathtaking vistas make it worth the expense.
Breakfast at Hotel HF has received mostly positive reviews. Guests appreciate the delicious and varied spread, which includes options like bread, eggs, cold cuts, coffee, hot chocolate and juice. Although a few guests found the breakfast repetitive and simple, the inclusion of both breakfast and dinner in the stay is significantly praised. The dining experience is generally highlighted as a commendable aspect of the hotel with dinners particularly standing out for their quality and flavor. Guests commend the delicious, well-prepared meals and the attentiveness of the waiters, despite the occasional mention of a missing kids' menu.
Room reviews present mixed feedback. Positive aspects include cleanliness, comfort and cozy atmospheres with beautiful balcony views. Some visitors praise the well-maintained and remodeled rooms. However, complaints revolve around the small size of rooms and bathrooms, noise from wooden floors and occasional lapses in cleanliness and maintenance. The absence of an elevator and limited views from certain rooms also detract from the overall comfort for some guests.
Cleanliness is another area with varied opinions. While some guests find the hotel and rooms clean and well-kept, others report dirty rooms and subpar maintenance. There are mixed opinions, but some guests did note improvements over previous visits, indicating ongoing efforts to enhance hygiene standards.
The staff at Hotel HF is frequently praised for their attentiveness, friendliness and professionalism, contributing significantly to a positive guest experience. The personalized treatment, exceptional service at reception and helpful recommendations from staff members like Lucas, William and Victor leave a lasting impression. The family-friendly atmosphere is further highlighted by the recreational facilities and games for children, making it a preferred choice for family vacations.
For skiing enthusiasts, Hotel HF's location is ideal, offering easy access to several ski resorts and picturesque views. Despite occasional crowding and limited other activities, the convenience for skiing and snowboarding is a major draw.
The comfort of the beds receives a mixed response. While some guests find the double beds comfortable with clean and high-quality linens, others note discomfort and issues with bed placement and cleanliness. Overall, the hotel’s rustic and cozy ambiance, combined with some aspects of comfort, is appreciated, but improvements in bed quality could elevate the guest experience.
In summary, Hotel HF offers a strategic, visually stunning location with commendable dining options and exceptional staff, making it a strong choice for both families and winter sports enthusiasts. However, there is room for improvement in areas like room size, bed comfort and overall cleanliness.