Hotel Chino Hills
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Summary of reviewsHotel Chino Hills offers a blend of positive and negative experiences based on guest reviews. Many guests appreciate the hotel's excellent location, highlighting its quiet and accessible area near freeways, restaurants and gas stations, making it a convenient base for travelers navigating Greater Los Angeles.
The rooms receive mixed feedback. Positive reviews commend the spacious, modern and clean interiors equipped with comfortable beds and fresh amenities. However, the hotel struggles with significant cleanliness and maintenance issues, including musty smells, dirty carpets and outdated facilities. Infrequent housekeeping services and general uncleanliness dampen the experience for several visitors.
Cleanliness remains a major concern with many reviews pointing out dirty and dusty conditions throughout the hotel, particularly in the carpets, bathrooms and common areas. There is a consistent call for significant cleaning and updating to improve the guest experience uniformly.
Despite the cleanliness issues, the staff are often described as friendly, professional and efficient. The front desk personnel are particularly noted for their helpfulness and pleasant demeanor, although some negative interactions were reported, particularly with management.
The hotel's Wi-Fi service is significantly lacking with many guests finding it inefficient and often unusable. Similarly, the pool's maintenance and availability are problematic with frequent comments about closures and unclean conditions.
In terms of bed comfort, reviews are also mixed. Many guests find the beds very comfortable and appreciate the cozy bedding and dark curtains, contributing to a good night's sleep. However, others report issues with bed quality, such as lumps and worn-out mattresses.
Overall, Hotel Chino Hills stands out for its convenient location and friendly staff but needs considerable improvements in cleanliness, maintenance and its amenities to deliver a consistently positive guest experience.
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The rooms receive mixed feedback. Positive reviews commend the spacious, modern and clean interiors equipped with comfortable beds and fresh amenities. However, the hotel struggles with significant cleanliness and maintenance issues, including musty smells, dirty carpets and outdated facilities. Infrequent housekeeping services and general uncleanliness dampen the experience for several visitors.
Cleanliness remains a major concern with many reviews pointing out dirty and dusty conditions throughout the hotel, particularly in the carpets, bathrooms and common areas. There is a consistent call for significant cleaning and updating to improve the guest experience uniformly.
Despite the cleanliness issues, the staff are often described as friendly, professional and efficient. The front desk personnel are particularly noted for their helpfulness and pleasant demeanor, although some negative interactions were reported, particularly with management.
The hotel's Wi-Fi service is significantly lacking with many guests finding it inefficient and often unusable. Similarly, the pool's maintenance and availability are problematic with frequent comments about closures and unclean conditions.
In terms of bed comfort, reviews are also mixed. Many guests find the beds very comfortable and appreciate the cozy bedding and dark curtains, contributing to a good night's sleep. However, others report issues with bed quality, such as lumps and worn-out mattresses.
Overall, Hotel Chino Hills stands out for its convenient location and friendly staff but needs considerable improvements in cleanliness, maintenance and its amenities to deliver a consistently positive guest experience.
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Hotel with Free Wi-Fi
Business Hotel
Accessible Hotel
3-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Nestled in a quiet yet accessible area, Hotel Chino Hills boasts a highly convenient location appreciated by many guests. It's an ideal choice for travelers due to its closeness to freeways, making it easy to navigate to various destinations in Greater Los Angeles. The proximity to essential amenities like restaurants and gas stations enhances its appeal. Visitors also highlight the hotel's strategic positioning near events and work-related venues, adding to its convenience. Overall, the location repeatedly stands out as a significant advantage, making Hotel Chino Hills a practical option for various travel needs.
'Hotel Chino Hills' seems to have varied reviews when it comes to the condition of its rooms. On the positive side, many guests have praised the rooms for their spaciousness and comfortable beds. Several visitors found the rooms to be modern, beautiful and very clean, highlighting well-equipped interiors with fresh amenities. The hotel also gets a nod for its great service, which seems to enhance the overall experience for some guests.
However, the reviews are not without significant drawbacks. Numerous guests reported issues such as musty smells, dirty carpets and outdated facilities. There were consistent mentions of unclean conditions, including stained bedding, dirty furniture and moldy air. Maintenance problems like slow-draining tubs and broken fixtures were also noted. Additionally, the absence of housekeeping services and the overall worn-out look of the rooms detracted from the stay for several guests.
In essence, while 'Hotel Chino Hills' offers comfort and modern touches that satisfy some, it struggles with cleanliness and upkeep issues that need addressing to improve the guest experience uniformly.
Hotel Chino Hills offers a mixed experience when it comes to bed comfort in their rooms. Many guests found the beds to be very comfortable and appreciated the cozy bedding and dark curtains that aided in a good night's sleep. There were also positive remarks about the beds being inexpensive yet comfortable. Conversely, some reviews pointed out issues with bed quality, highlighting lumps, worn-out mattresses and even crooked or bumped beds. Cleanliness was generally noted, but there were occasional concerns about stained towels and unmade beds. Despite these issues, the pleasant staff seemed to enhance the overall stay for many guests.
Hotel Chino Hills appears to struggle significantly in the cleanliness department based on guest reviews. While there are mentions of clean and comfortable rooms, these seem to be exceptions rather than the rule. Many guests reported dirty, dusty conditions throughout the hotel with carpets that smelled musty and appeared heavily stained. Several reviews highlighted issues with unclean bathrooms, including sticky surfaces, leftover hairs in bathtubs and bedsheets and generally filthy conditions. There were also consistent complaints about a pervasive bad odor, some describing it as musty or smelling like pot. Common areas such as the pool, laundry room and gym also fell short in cleanliness. Infrequent restocking of toiletries and linens exacerbated the negative experience. Despite claims of spacious rooms and some comfortable beds, the overall sentiment leans heavily towards a need for substantial cleaning and updates.
'Hotel Chino Hills' has garnered diverse feedback regarding its staff with numerous guests highlighting the friendly and professional demeanor of the team. Travelers frequently noted that the front desk personnel were pleasant, informative and efficient in addressing inquiries and accommodating needs. The helpfulness extended to managing issues such as room smells and providing realistic expectations during the stay.
However, there appears to be a contrast in experiences, as some guests reported rude interactions and instances of unresponsiveness, particularly mentioning a disappointing manager. Despite these negative remarks, the positive encounters with the staff's courteous and attentive approach create a mixed picture of guest service at this hotel. Overall, while there are occasional lapses, the predominant sentiment is that the staff often enhance the guest experience with their friendliness and professionalism.
The reviews highlight significant issues with the Wi-Fi at Hotel Chino Hills. Guests have consistently reported that the internet service is inefficient and often unusable. Many mentioned the Wi-Fi is excruciatingly slow and sometimes fails to connect at all, making even simple tasks like loading text messages difficult. Overall, the internet service at the hotel has been unreliable, falling short of guests' expectations.
The pool at Hotel Chino Hills has faced several challenges that have impacted guest experiences. Unfortunately, many reviews noted that the pool and spa were closed and some mentioned that they haven't been working for a long time. Accessibility issues were highlighted with comments about the pool area being dirty and the pool water not being clean or well-maintained. Several reviews also pointed out that the hot tub was not working, leading to disappointment, especially for guests who had prioritized pool use during their stay. On a positive note, there was a mention of a nice pool despite the overall negative feedback on maintenance and functionality. Overall, while there are signs of a good pool setup, consistent upkeep and availability appear to be areas needing improvement.
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Location
Rooms
However, the reviews are not without significant drawbacks. Numerous guests reported issues such as musty smells, dirty carpets and outdated facilities. There were consistent mentions of unclean conditions, including stained bedding, dirty furniture and moldy air. Maintenance problems like slow-draining tubs and broken fixtures were also noted. Additionally, the absence of housekeeping services and the overall worn-out look of the rooms detracted from the stay for several guests.
In essence, while 'Hotel Chino Hills' offers comfort and modern touches that satisfy some, it struggles with cleanliness and upkeep issues that need addressing to improve the guest experience uniformly.
Beds
Cleanliness
Staff
However, there appears to be a contrast in experiences, as some guests reported rude interactions and instances of unresponsiveness, particularly mentioning a disappointing manager. Despite these negative remarks, the positive encounters with the staff's courteous and attentive approach create a mixed picture of guest service at this hotel. Overall, while there are occasional lapses, the predominant sentiment is that the staff often enhance the guest experience with their friendliness and professionalism.
Wi-Fi
Pool
Yes, Hotel Chino Hills has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Hotel Chino Hills.
No, Hotel Chino Hills doesn't allow dogs.
No, parking facilities aren't available at Hotel Chino Hills.
No, Hotel Chino Hills doesn't have a gym.
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