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Summary of reviewsHotel Calli Quetzalcoatl is well-praised for its central location in Cholula's heart, making it an ideal base for exploring local attractions and cuisine with its proximity to the town square and the famous pyramid. The hotel offers a welcoming atmosphere, combining convenience with charm in a quiet and pleasant environment suitable for both short and extended stays.
The breakfast service at the hotel receives favorable remarks for its delicious buffet and attentive staff, offering a range of reasonably priced options that ensure a satisfactory start to the day. Despite some discrepancies in food presentation, many guests appreciate the value and variety provided.
Rooms at Hotel Calli Quetzalcoatl generally offer spacious comfort and cleanliness, contributed to by efficient cleaning services. Although some issues with maintenance and room size persist—with reports of outdated furnishings and occasional noise disturbances—the overall experience remains comfortable and quiet. The staff's exceptional friendliness and attentiveness stand out, receiving widespread praise for their welcoming demeanor and efficient service, which enhances the overall guest experience despite a few remarks of indifference.
While the hotel offers a serene pool area as an escape amidst the urban setting, guests often mention the pool's chilly water. The Wi-Fi service has garnered mixed feedback, with connectivity issues noted. Parking is secure but located a short distance away with limited hours, which might be inconvenient for some.
Finally, the beds are mostly found to be very comfortable, contributing to a restful sleep, despite a few guests finding certain beds too firm. Overall, Hotel Calli Quetzalcoatl provides good value for those prioritizing central location, clean accommodations, and exceptional staff service, though with some areas in need of improvement. Show more
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Categories
Family Friendly Hotel
This hotel is highly rated by families and offers a spa for relaxation. It provides babysitting services for an additional charge and has a restaurant with international cuisine. The hotel also offers concierge services.
Romantic Hotel
Highly rated by couples, this hotel is located in Cholula and offers comfortable accommodations and a charming atmosphere, ideal for a romantic escape.
Hotel with Parking
Hotel Calli Quetzalcoatl includes parking for its guests. While specific details on whether it is free, private, or on-site are not explicitly stated, parking is confirmed as an available amenity.
Cheap Hotel
While not explicitly listed as 'cheap', this hotel in Cholula receives exceptional reviews, suggesting it offers significant value for its price point, making it a potentially great find for budget-minded travelers seeking quality.
Hotel with Spa
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
4-Star Hotel
Hotel with Outdoor Pool
Room Types
Queen RoomFeaturing tiled floors and a dining area, all rooms have cable TV and a work desk. The private bathroom comes with a shower and free toiletries. Some rooms offer pool views. There is free Wi-Fi in most rooms and in public areas.
Family RoomFeaturing tiled floors and a dining area, all rooms have cable TV and a work desk. The private bathroom comes with a shower and free toiletries. Some rooms offer pool views. There is free Wi-Fi in most rooms and in public areas.
Quadruple RoomFeaturing tiled floors and a dining area, all rooms have cable TV and a work desk. The private bathroom comes with a shower and free toiletries. Some rooms offer pool views. There is free Wi-Fi in most rooms and in public areas.
Guest Reviews
7.8
Good
Location
Hotel Calli Quetzalcoatl boasts a remarkably central location that stands out as one of its top features, offering visitors a prime position in the heart of Cholula. Guests repeatedly emphasize the hotel's strategic placement, allowing easy access to a plethora of nearby restaurants and attractions, including the famous pyramid. Many reviewers note the convenience of being in such a central spot, making it an ideal choice for exploring the city's sights and sounds.
The hotel's position, facing the town square, further enhances its appeal, providing guests with the unique advantage of being at the pulse of the city. Coupled with a quiet and pleasant environment, this makes the hotel an excellent choice for both short stays and extended explorations.
In summary, Hotel Calli Quetzalcoatl excels in offering guests an exceptional location at the heart of Cholula, complemented by a welcoming and accommodating atmosphere that draws praise for its convenience and charm.
Breakfast
Hotel Calli Quetzalcoatl offers a breakfast experience that receives positive remarks from guests. The buffet is described as very delicious, complemented by attentive service at the buffet restaurant. Although not all rooms include breakfast, it can be ordered from a menu with options ranging from 50 to 180 pesos, providing guests with a variety of choices. While the breakfast is described as basic, it is deemed sufficient for a pleasant start to the day. Meals are reasonably priced, and the breakfast includes many extras, offering good value for money. Despite some discrepancies in food presentation compared to the appealing menu descriptions, the overall breakfast experience is satisfactory with several positive attributes noted by visitors.
Rooms
Hotel Calli Quetzalcoatl offers a mixed experience for its guests when it comes to their rooms. On the positive side, many found the rooms to be spacious, clean, and very comfortable, which contributed to a quiet and relaxing stay. Some guests also appreciated the hotel’s arrangement with a nearby parking lot, alleviating potential parking concerns for those traveling by car.
However, there are notable areas for improvement. Some guests reported issues with room size, describing them as small, although still comfortable. Concerns about cleanliness, such as hairs found in the shower and bedbugs, were raised, along with comments on the deteriorated state of some bathrooms. Functionality problems were evident, with reports of showers not working well, hard beds, and missing TV remotes. Moreover, the rooms were described by some as dark, with low ceilings and old furnishings, negatively impacting the overall ambiance. Disturbances from early morning construction noise and water leaks also detracted from the experience.
Overall, while Hotel Calli Quetzalcoatl rooms offer comfort and quiet, addressing maintenance and cleanliness issues could enhance guest satisfaction.
Beds
Hotel Calli Quetzalcoatl offers a varied experience when it comes to their beds, with most guests finding them comfortable and delightfully restful. Many visitors have praised the beds for providing an excellent night’s sleep, describing them as very comfortable and even noting that they have never slept so well. However, a few guests have mentioned that some beds can be a bit too hard, indicating some variation in bed firmness across the hotel. Despite these occasional critiques, the general consensus leans towards a comfortable sleeping experience for the majority of guests.
Cleanliness
Hotel Calli Quetzalcoatl garners mixed reviews regarding cleanliness, though a recurring theme praises the overall cleanliness and pleasant atmosphere. Guests frequently describe the hotel as very clean, with attentive cleaning services enhancing their stay. Many find the hotel suitable for basic needs, particularly noting its good value for money. The hotel is characterized as sober and well-situated, appealing to those prioritizing location.
However, visitors also express concerns about the maintenance of the facilities. While some reviews mention the hotel being clean and well-organized, others note outdated rooms with signs of wear and tear, such as worn towels and outdated bathrooms. There are reports of poorly soundproofed rooms and uncomfortable beds. The facilities appear better in photos, leading to some disappointment upon arrival. Issues such as dampness, dim lighting, and occasional insect intrusions at night have been mentioned, underscoring the need for improved maintenance. Despite these drawbacks, for travelers seeking basic, clean accommodations in a central location, this hotel remains a viable option.
Staff
Hotel Calli Quetzalcoatl stands out for its exceptional staff, characterized by their friendliness and attentiveness. Visitors frequently highlight the staff as incredibly welcoming, warm, and helpful, creating a comfortable and inviting atmosphere for guests. The reception team receives particular praise for their promptness and efficiency, ensuring smooth check-ins and resolving inquiries with a kind demeanor. While there are occasional remarks noting indifference among some front desk staff, the consensus is overwhelmingly positive regarding their willingness to assist and maintain guest satisfaction. The staff's excellent service and attention to detail significantly contribute to the hotel's appeal, making it a favored choice for those visiting the central location.
Wi-Fi
Hotel Calli Quetzalcoatl has received mixed feedback regarding its Wi-Fi service. While staying connected is important for many travelers, guests report experiencing difficulties with the hotel's internet connection. Several visitors have noted issues with connecting to the Wi-Fi network, finding that the signal is weak or completely unavailable in certain areas, especially in some rooms. The connection, when available, is reportedly slow, making online activities such as browsing challenging. These connectivity issues may pose an inconvenience for guests relying on the internet during their stay. Future visitors might consider these aspects when planning their trip, especially if a reliable internet connection is crucial.
Pool
Nestled within a bustling urban landscape, the pool at Hotel Calli Quetzalcoatl stands out as a serene escape, providing guests with a nice area to unwind. The pool's garden area offers a surprising natural retreat in an otherwise built-up locale, making it an appealing spot for relaxation. Many guests found the pool area enjoyable for lounging and hanging out, noting its suitability for everyone seeking a leisurely moment. Despite its inviting surroundings, the pool is frequently described as having very cold water, which might deter some from taking a dip, with some finding it uncomfortably frigid. Additionally, a few guests reported issues with cleanliness, while others found no problems with the pool's upkeep. Overall, the pool area serves as a convenient space for relaxation, with its chilly waters as a point of contention among guests.
Parking
Hotel Calli Quetzalcoatl offers guests a parking option that has received mixed feedback in reviews. The parking provided is noted for being very secure during the designated hours, which are from 8 PM to 9 AM daily. This window ensures that guests have access to free parking during nighttime hours. However, the limitation of these hours does not align seamlessly with standard check-in and check-out times, potentially causing inconvenience for some visitors.
The distance of the parking facility from the hotel, approximately 500 meters or about two blocks away, is a consistent point of concern among guests. While the security is appreciated, the slight distance might be disadvantageous for those expecting immediate access to their vehicles. Additionally, there are reports of extra costs associated with this parking service, even for guests staying at the hotel, and some guests have experienced challenges with the staff's service handling parking arrangements.
Overall, while the parking at Hotel Calli Quetzalcoatl is secure, guests should be aware of the specific hours and costs involved, as well as the distance from the accommodations, in order to plan their stay accordingly.
Yes, Hotel Calli Quetzalcoatl has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Hotel Calli Quetzalcoatl.
No, Hotel Calli Quetzalcoatl doesn't allow dogs.
Yes, parking facilities are available at Hotel Calli Quetzalcoatl.