Please select your travel dates to see rates and availability
Check In
Check Out
1 room2 guests1 room, 2 guests
Info
Summary of reviewsPhuket Merlin Hotel enjoys a highly praised location in the heart of town, making it easily accessible and incredibly convenient for travelers. Its proximity to the Old Town, vibrant night markets, local attractions, temples and even the beach is frequently highlighted by guests. The hotel's central positioning is appreciated for being within easy reach of the ferry terminal and bus station while still offering a quiet retreat away from the busy downtown area.
The hotel’s breakfast experience receives positive remarks for its variety and good taste with an extensive buffet catering to diverse palates starting early at 6:30 AM. Though the selection may feel repetitive to some, the consistency and inclusion of breakfast in certain bookings add good value to the stay.
The rooms at Phuket Merlin Hotel are described as pleasant and spacious with many guests noting the comfortable beds, well-maintained bedding and towels and overall cleanliness. Rooms offer stunning views with some featuring glimpses of mountains and a partial ocean view. The peaceful and welcoming atmosphere, along with amenities like the pool area with jazz music, enhances the guest experience.
Cleanliness is a standout feature with the hotel consistently described as clean, tidy and orderly. Housekeeping staff receive special praise for maintaining the property well. Guests find the accommodation comfortable, ensuring a restful night's sleep after a long journey. Despite some mentions of dated furniture, cleanliness and service are top-notch.
The staff at Phuket Merlin Hotel are noted for their friendliness and helpfulness, contributing positively to the overall experience. Reception staff are particularly praised for their responsive and excellent service, often going above and beyond for guests, ensuring smooth communication and assistance.
While the hotel boasts a prime location, it struggles with providing consistent and reliable WiFi service. Connectivity issues are reported throughout the hotel, which may pose problems for those needing a reliable connection.
The pool area garners mixed reviews. While it is appreciated for its cleanliness, decent size and surrounding tree view, some guests note issues with its cleanliness and the fact that it becomes shaded after 14:00, which may affect sunbathing.
The beds are largely praised for their comfort and size with many guests highlighting the large, comfortable beds as a key feature. Overall, Phuket Merlin Hotel offers a comfortable, clean and convenient stay with excellent service and a strategic location, making it a favored choice for visitors looking to immerse themselves in the vibrant atmosphere of Phuket. Show more
Read review summaries for all categories
Categories
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Room Types
Superior Double or Twin RoomLocated on the 2nd-5th floors, this twin/double room features air-conditioning, a TV and a private bathroom.
Deluxe Double or Twin RoomLocated on the 6th-8th floors, this twin/double room features air-conditioning, a TV and a private bathroom.
Junior SuiteThis suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The suite's kitchenette, which features a refrigerator, is available for cooking and storing food. The air-conditioned suite provides a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit offers 1 bed.
Executive SuiteThis spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The suite's kitchenette, which features a refrigerator, is available for cooking and storing food. The air-conditioned suite provides a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit offers 1 bed.
Family SuiteThis spacious suite comes with 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. The suite's kitchenette, which has a refrigerator, is available for cooking and storing food. The air-conditioned suite features a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit has 3 beds.
Guest Reviews
7.6
Good
Location
Phuket Merlin Hotel enjoys a highly praised location in the heart of the town, making it incredibly accessible and convenient for travelers. Guests appreciate its proximity to the Old Town with many highlighting the short walking distance—typically around 10-15 minutes—to this cultural hub and its vibrant night markets. The central positioning puts visitors within easy reach of local attractions, temples and even the beach, which is just a short walk away.
Additionally, the hotel is close to the ferry terminal and bus station, making it a suitable base for exploring further afield. Despite its centrality, the hotel offers a quiet retreat away from the busy street side of downtown.
The positive reviews also commend the cleanliness of the location and the politeness of the staff, adding to the overall comfortable experience. Moreover, the hotel is noted for its value for money, offering both excellent facilities and a comprehensive breakfast that leaves guests satisfied.
Overall, the strategic location coupled with good service and amenities makes Phuket Merlin Hotel a favored choice for visitors seeking to immerse themselves in the vibrant atmosphere of Phuket.
Breakfast
Phuket Merlin Hotel offers a breakfast experience that is largely praised for its variety and good taste. Many guests have found the breakfast buffet to be extensive with a broad array of dishes that cater to diverse palates. It starts early at 6:30 AM, providing ample opportunity for guests to enjoy a hearty meal to kickstart their day. The breakfast includes numerous options and is often highlighted as very good, if not excellent, by several reviewers.
Though the breakfast does not change daily, the consistency and quality have been appreciated by many. The inclusion of breakfast in the stay adds good value, though it's noted that some bookings do not include it in the room price.
However, a few guests mentioned that the selection can feel limited, particularly when it comes to fresh options like juices, which are sometimes artificial. For breakfast enthusiasts, the repetition and lack of fresh variety may be a minor letdown. Despite minor criticisms, the overall feedback suggests that the breakfast at Phuket Merlin Hotel is satisfying and worth experiencing.
Rooms
Phuket Merlin Hotel offers guests a pleasant and enjoyable stay with well-appointed rooms that cater to various preferences. Many guests appreciated the cleanliness and comfort of the rooms, noting the comfortable beds and well-maintained bedding and towels. The hotel rooms are described as spacious with several reviewers specifically highlighting the large size of their accommodations. Some rooms also feature bathtubs, black-out curtains and nice facilities, adding to the overall comfort. Guests were pleased with the aesthetics and found the rooms to be well decorated, creating a welcoming atmosphere.
Moreover, the hotel's height provides stunning views with some rooms offering glimpses of the mountains and a partial ocean view, enhancing the guest experience. The peaceful environment of the hotel was frequently mentioned with the property being described as quiet, ensuring a restful stay. The value for money is another positive aspect, making it an attractive option for travelers. Additionally, facilities such as the pool area with jazz music add a touch of leisure and relaxation to the overall stay at Phuket Merlin Hotel.
Beds
Phuket Merlin Hotel receives largely positive feedback regarding its beds. Guests frequently highlight the beds as comfortable with several mentioning that they are particularly large. Some reviews describe the textiles as new, adding to the overall comfort. A few guests have noted issues with older mattresses, such as feeling the springs, but these comments are less common. Overall, the beds at Phuket Merlin Hotel are generally praised for their comfort and size, contributing to a pleasant stay.
Cleanliness
The Phuket Merlin Hotel receives commendable feedback regarding its cleanliness from guests. They consistently describe the hotel as clean, tidy and orderly. Guests find the accommodation to be very good for its price and appreciate the warm service provided. The rooms, though noted to be old with dated furniture, are described as clean and comfortable, ensuring a restful night's sleep after a long journey. The housekeeping staff are particularly praised for their efforts in maintaining overall cleanliness. Additionally, the hotel offers a quiet environment, ample parking and friendly service staff, contributing to a pleasant stay. While some reviews mention the property looking like it needs a revamp, the cleanliness and comfort of the rooms are consistently highlighted in a positive light.
Staff
The staff at Phuket Merlin Hotel consistently receive high praise for their friendliness and helpfulness. Guests often describe the team as welcoming and polite, contributing positively to their overall experience. The reception staff, in particular, are noted for being responsive and providing excellent service, ensuring smooth communication and assistance. Many reviewers have highlighted the staff’s kindness and professionalism with some sharing personal stories of exceptional service during challenging times, such as injuries. Although there have been isolated mentions of less favorable interactions, especially with Thai customers, the majority of guests commend the hotel's staff for their dedicated and kind service, making their stay enjoyable and comfortable.
Wi-Fi
The Phuket Merlin Hotel boasts a prime location close to the old city, making it convenient for guests to explore nearby attractions. However, the hotel struggles with providing consistent and reliable WiFi service. Many guests have reported poor connectivity throughout the hotel, including inside the rooms and on higher levels. While some areas may have better signal strength, overall, the WiFi is insufficient for the hotel's size and can pose problems for those needing a reliable connection for work or personal use.
Pool
The Phuket Merlin Hotel's pool has received mixed reviews from guests. On a positive note, the pool is often described as decent in size and is complemented by beautiful, fluffy towels and a view of surrounding trees. Guests also appreciate the cleanliness of the area, which includes maintained outside toilets nearby. However, some reviews noted that the pool area is not always pleasant with the pool being described as quite small, shallow and occasionally lacking in water and cleanliness, including an issue with flies. Additionally, the pool experiences significant shade after 14:00, which may affect sunbathing plans.
Yes, Phuket Merlin Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Phuket Merlin Hotel.
No, Phuket Merlin Hotel doesn't allow dogs.
Yes, parking facilities are available at Phuket Merlin Hotel.