Royal Phuket City Hotel
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Summary of reviewsThe Royal Phuket City Hotel holds a prominent place in the heart of Phuket Town, celebrated primarily for its outstanding location. Nestled within walking distance of Old Town, it offers easy access to historic sites, restaurants, shops and the bustling night market. Guests commend the convenience of nearby bus terminals, massage centers and tourist attractions. Despite its central situ, the hotel maintains a tranquil ambiance, offering picturesque views, particularly of the sea from higher floors.
The hotel staff consistently earn accolades for their friendliness and helpfulness, fostering a welcoming atmosphere that enhances the overall guest experience. Visitors appreciate the diligent housekeeping and spacious, clean rooms, which are noted for their large, comfortable beds and excellent views. While some aspects of the decor are seen as outdated, the comfort and functionality of the rooms generally meet guest expectations.
Breakfast offerings receive mixed reviews. Many guests enjoy the abundant and varied options, including local Phuket dishes and staples like eggs, bread and coffee. The rooftop terrace adds charm to the breakfast experience for some. However, others find the breakfast more suited to Asian palates with limited variety for international tastes and occasional issues with noise and crowding.
The hotel excels in cleanliness with guests frequently praising the tidy and well-maintained rooms, gym, pool and public areas. Despite minor issues such as late room cleaning or occasional maintenance problems, the overall cleanliness and classical style of the hotel contribute positively to the guest experience.
The gym stands out as a significant highlight, described as professionally equipped with modern, well-maintained equipment and ample space. It is likened to a real fitness club and is regarded as one of the best hotel gyms in Thailand. The pool also receives positive feedback for its large size, beautiful maintenance and tranquil rooftop location, though the limited number of poolside beds and lack of food and drink service are noted drawbacks.
While the free wifi garners mixed reviews with some guests experiencing reliable internet connectivity and others noting weak signals and slow speeds, the overall amenities of the hotel are well-received. The cozy, luxurious beds and the helpful and cooperative staff further enhance the comfort of the stay.
Though advertised as a 5-star establishment, some guests feel the hotel aligns more closely with a 4-star rating due to occasional issues with outdated facilities. Nevertheless, its cleanliness, impressive service and luxurious environment offer good value and make it a notable choice for travelers seeking comfort and convenience in Phuket.
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The hotel staff consistently earn accolades for their friendliness and helpfulness, fostering a welcoming atmosphere that enhances the overall guest experience. Visitors appreciate the diligent housekeeping and spacious, clean rooms, which are noted for their large, comfortable beds and excellent views. While some aspects of the decor are seen as outdated, the comfort and functionality of the rooms generally meet guest expectations.
Breakfast offerings receive mixed reviews. Many guests enjoy the abundant and varied options, including local Phuket dishes and staples like eggs, bread and coffee. The rooftop terrace adds charm to the breakfast experience for some. However, others find the breakfast more suited to Asian palates with limited variety for international tastes and occasional issues with noise and crowding.
The hotel excels in cleanliness with guests frequently praising the tidy and well-maintained rooms, gym, pool and public areas. Despite minor issues such as late room cleaning or occasional maintenance problems, the overall cleanliness and classical style of the hotel contribute positively to the guest experience.
The gym stands out as a significant highlight, described as professionally equipped with modern, well-maintained equipment and ample space. It is likened to a real fitness club and is regarded as one of the best hotel gyms in Thailand. The pool also receives positive feedback for its large size, beautiful maintenance and tranquil rooftop location, though the limited number of poolside beds and lack of food and drink service are noted drawbacks.
While the free wifi garners mixed reviews with some guests experiencing reliable internet connectivity and others noting weak signals and slow speeds, the overall amenities of the hotel are well-received. The cozy, luxurious beds and the helpful and cooperative staff further enhance the comfort of the stay.
Though advertised as a 5-star establishment, some guests feel the hotel aligns more closely with a 4-star rating due to occasional issues with outdated facilities. Nevertheless, its cleanliness, impressive service and luxurious environment offer good value and make it a notable choice for travelers seeking comfort and convenience in Phuket.
Hotel with Spa
This hotel features a full-service spa, including a sauna and steam room. Guests have described the spa as wonderful and the hotel provides a relaxing environment with an enjoyable pool and a well-equipped gym. It is noted for its excellent facilities and service.
Hotel near Nightlife Spots
Located on Phang Nga Road in Muang, this hotel is centrally located for exploring Phuket Town's nightlife. It's near various bars and live music venues.
Business Hotel
The hotel is located in the city center, making it convenient for accessing business locations. It offers essential amenities and services suitable for business travelers.
Hotel with Parking
Features parking facilities, making it easier for guests to explore Phuket Town. The parking area is secure and adds to the hotel's convenience.
EV charging stations
Hotel with EV Charging Stations
The hotel offers EV charging stations provided by EV Station PluZ. These stations are located in front of the hotel and are easily accessible and clearly visible for guests.
Hotel with Outdoor Pool
Guests at this hotel have access to an outdoor pool facility.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Private Pool Outdoor Pool
Accessible Hotel
Hotel with Gym
Hotel for Yoga
5-Star Hotel
Hotel with Private Pool Rooms
Guest Reviews
Nestled in the heart of Phuket Town, the Royal Phuket City Hotel enjoys accolades for its prime location. Just a short stroll from Old Town, this hotel offers easy access to a rich tapestry of historic sites, restaurants and shops. Guests praise the proximity to the bustling night market and the convenience of nearby bus terminals, making it a fantastic base for exploring the area or catching a tour to Kho Phi Phi.
The hotel’s central position doesn’t compromise tranquility, offering a peaceful retreat while being just minutes away from the vibrant city center. Visitors highlight the added convenience of nearby massage places and tourist attractions, all within walking distance. They also appreciate the picturesque views from the higher floors, especially the panoramic sea views.
Adding to the allure, the hotel boasts friendly and helpful staff who contribute to a welcoming atmosphere. Guests are also fond of the excellent breakfast offerings and well-maintained facilities, including a high-quality gym and luxurious rooms. Overall, the Royal Phuket City Hotel stands out not only for its superb location but also for the comprehensive and satisfying guest experience it offers.
The breakfast experience at 'Royal Phuket City Hotel' has received mixed feedback from guests. On the positive side, many reviews highlight the plentiful and varied options available at the breakfast buffet with specific praise for its deliciousness and the inclusion of local Phuket dishes alongside staples like bread, fruit, eggs and coffee. Guests appreciated the wide selection of food and the hearty, well-presented dishes that cater to different tastes, including a separate but occasionally mishandled halal section. The rooftop terrace offers a great view, making the breakfast experience even more enjoyable for some.
However, not all feedback is glowing. Some guests found the breakfast to be more tailored towards Asian palates with a limited variety for international travelers, describing it as basic and lacking in personality. There were complaints regarding the quality and freshness of some items and issues with noise and crowding during meal times. A few found the breakfast to be repetitive over longer stays and somewhat expensive for its offering.
In summary, while the breakfast at Royal Phuket City Hotel has its drawbacks, particularly for those seeking more Western options, many guests still find it to be a good, varied and satisfying start to their day, enhanced by excellent service and an appealing location.
The rooms at the 'Royal Phuket City Hotel' consistently receive high marks for their spaciousness and cleanliness. Guests highlight that the rooms are not only large but also comfortable with big, comfy beds and good seating areas. Many rooms offer excellent views, especially from the higher floors, which enhances the overall experience.
Although the furnishings and style of the rooms may be somewhat outdated and show signs of aging, this does not seem to detract significantly from the comfort and functionality. The large windows and satisfactory lighting add to the appeal, making the rooms bright and welcoming.
Guests appreciate the additional space, such as ensuite bathrooms and large tables, which make the rooms convenient for both leisure and work. The cleanliness is often praised with many noting that everything in the room worked well and met their needs.
Despite some minor issues like musty smells, leaks, dim lighting and occasional late room readiness, the majority of reviews emphasize the rooms' comfort, cleanliness and spaciousness. Overall, the staff's excellent hospitality, especially individuals like Julia, contributes positively to the guest experience at this hotel.
The Royal Phuket City Hotel boasts an impressive track record when it comes to guest comfort, especially regarding its beds. Reviews frequently highlight the exceptional comfort of the beds with many describing them as extremely comfortable, very cozy and even luxurious. The beds are not only comfortable but also feature big, soft pillows that contribute to a good night's sleep. Guests appreciate the quality beds in comparison to other hotels, noting the difference in comfort. The clean and large beds, coupled with beautiful sea views from some rooms, enhance the overall stay experience. Additionally, the hotel offers quality accommodations and a commendable breakfast, complemented by cheerful and cooperative staff. Although some mention of old furnishings exists, the overall comfort provided by the beds and other amenities largely overshadows these minor drawbacks.
Royal Phuket City Hotel boasts commendable cleanliness, making it a notable choice for travelers seeking a tidy and pleasant stay. Guests frequently highlight the clean and spacious nature of the rooms, noting the comfortable, big beds that contribute to a restful experience. The hotel environment, including the reception room, gym and pool, is consistently maintained and kept very clean.
Visitors appreciate the classical style of the establishment, even though it may seem a bit outdated to some. However, the overall maintenance and efforts of the housekeeping staff, who ensure that everything works well and the room cleanliness is impeccable, is a strong point that resonates through the reviews.
Despite a few isolated issues, such as occasional late room cleaning and minor maintenance problems like a hair in the shower or a wet bathroom floor, the majority of feedback underscores a very clean and luxurious ambiance. The hotel's convenient location close to the city, along with safe on-site parking and an impressive level of cleanliness, rounds out a positive stay for guests.
At Royal Phuket City Hotel, the emphasis on exceptional service is evident through the overwhelmingly positive reviews highlighting the staff's friendliness and helpfulness. Guests have frequently noted that the team is attentive, accommodating and courteous, extending a warm and welcoming atmosphere throughout the hotel. Staff members are not only polite and professional but also go above and beyond to ensure that every request is promptly addressed. Their ability to speak English and willingness to assist further enhance the guest experience.
The front desk and security staff consistently receive praise for being especially kind and helpful, ensuring smooth check-ins, coordinated taxi services and the convenience of luggage storage. The restaurant and managerial staff also stand out for their dedication to guest satisfaction. Overall, the consistent feedback underscores that the staff is a true asset to the hotel, making every guest's stay pleasant and memorable.
The wifi at Royal Phuket City Hotel offers mixed experiences. Positively, some guests highlight the good internet connection and stress-free, stable connectivity, emphasizing that wifi speed was reliable during their stay. However, other reviews point out several issues, including weak signal strength, slow speeds and the necessity for constant authentication, making it less ideal for continuous usage or streaming. A few guests faced significant challenges, describing the connection as almost completely absent or extremely disappointing, even after technical intervention. Though some guests found the wifi satisfactory, others suggest room for improvement.
The gym at the Royal Phuket City Hotel consistently receives high praise for its impressive size and modern, well-maintained equipment. Guests frequently highlight the gym's vast array of cardio and weightlifting machines, which are suitable for varied fitness routines. The facility is spacious, ensuring that there is ample room for everyone to work out comfortably at the same time. Additionally, the gym is fully air-conditioned, offering a comfortable workout environment.
Many reviews describe the gym as professionally equipped and liken it to a real fitness club, noting that it may even be one of the best hotel gyms in Thailand. The notable quality of the gym is complemented by its excellent management, run by an outside company but provided free of charge for guests. Several guests also mention the gym staff, though opinions on their demeanor vary.
Alongside the gym, guests also appreciate the hotel's beautiful swimming pool and other excellent facilities, such as spacious, comfortable rooms. Overall, the gym at Royal Phuket City Hotel stands out as a significant highlight, offering top-notch fitness amenities that greatly enhance the guest experience.
The pool at Royal Phuket City Hotel receives many positive remarks from guests. It is highlighted for being excellent, beautifully maintained and pleasantly large, making it a great spot for relaxation. The rooftop location adds an interesting element and its quieter atmosphere provides a tranquil experience. The pool’s size is appreciated with descriptions mentioning it as big or huge, making it perfect for a good swim. The surrounding area is seen as an inviting space to socialize and unwind.
However, there are a few downsides noted by guests. One significant drawback is the limited number of beds available around the pool, which falls short of accommodating the large number of rooms in the hotel. Additionally, the pool area lacks service options, preventing guests from ordering food and drinks as they relax.
Nonetheless, the pool's overall appeal is enhanced by its quieter ambiance and the accompanying fully equipped gym. Its convenience in being located right within the heart of Phuket city makes it an accessible and enjoyable feature for the hotel's guests.
Royal Phuket City Hotel in Phuket has garnered mixed reviews from its guests. While some visitors have experienced issues that did not meet the expected standards of a 5-star hotel, such as outdated facilities and serious problems like mite infestations, other aspects have been praised. The hotel has been noted for its cleanliness and luxurious environment with many finding it to be an impressive establishment that offers good quality service. The service staff have been highlighted for their commendable performance, contributing positively to the overall experience. Guests have commented that, despite some shortcomings, the hotel remains a well-known and longstanding establishment in Phuket, making it a worthwhile option for travelers seeking good value. However, some have pointed out that its official rating as a 4-star hotel, rather than the advertised 5 stars, should be taken into consideration.
Royal Phuket City Hotel – SHA Extra Plus offers a luxurious experience that many guests describe as fit for royalty. The hotel presents itself with elegance, while opinions on its dated appearance vary. Some guests feel it maintains the charm of a luxury hotel despite showing its age. The breakfast selection garners mixed reviews with some praising its quality and others feeling it falls short. The hotel’s entertainment, specifically the amazing singing, adds to the overall appeal, enticing guests to consider returning. While the ambiance and rooms are often highlighted for their elegance, the true strength of this hotel lies in providing luxury at a surprisingly reasonable price. The consensus is clear: it remains a five-star destination that many find impeccable and a worthwhile stay when visiting Phuket.
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Location
The hotel’s central position doesn’t compromise tranquility, offering a peaceful retreat while being just minutes away from the vibrant city center. Visitors highlight the added convenience of nearby massage places and tourist attractions, all within walking distance. They also appreciate the picturesque views from the higher floors, especially the panoramic sea views.
Adding to the allure, the hotel boasts friendly and helpful staff who contribute to a welcoming atmosphere. Guests are also fond of the excellent breakfast offerings and well-maintained facilities, including a high-quality gym and luxurious rooms. Overall, the Royal Phuket City Hotel stands out not only for its superb location but also for the comprehensive and satisfying guest experience it offers.
Breakfast
However, not all feedback is glowing. Some guests found the breakfast to be more tailored towards Asian palates with a limited variety for international travelers, describing it as basic and lacking in personality. There were complaints regarding the quality and freshness of some items and issues with noise and crowding during meal times. A few found the breakfast to be repetitive over longer stays and somewhat expensive for its offering.
In summary, while the breakfast at Royal Phuket City Hotel has its drawbacks, particularly for those seeking more Western options, many guests still find it to be a good, varied and satisfying start to their day, enhanced by excellent service and an appealing location.
Rooms
Although the furnishings and style of the rooms may be somewhat outdated and show signs of aging, this does not seem to detract significantly from the comfort and functionality. The large windows and satisfactory lighting add to the appeal, making the rooms bright and welcoming.
Guests appreciate the additional space, such as ensuite bathrooms and large tables, which make the rooms convenient for both leisure and work. The cleanliness is often praised with many noting that everything in the room worked well and met their needs.
Despite some minor issues like musty smells, leaks, dim lighting and occasional late room readiness, the majority of reviews emphasize the rooms' comfort, cleanliness and spaciousness. Overall, the staff's excellent hospitality, especially individuals like Julia, contributes positively to the guest experience at this hotel.
Beds
Cleanliness
Visitors appreciate the classical style of the establishment, even though it may seem a bit outdated to some. However, the overall maintenance and efforts of the housekeeping staff, who ensure that everything works well and the room cleanliness is impeccable, is a strong point that resonates through the reviews.
Despite a few isolated issues, such as occasional late room cleaning and minor maintenance problems like a hair in the shower or a wet bathroom floor, the majority of feedback underscores a very clean and luxurious ambiance. The hotel's convenient location close to the city, along with safe on-site parking and an impressive level of cleanliness, rounds out a positive stay for guests.
Staff
The front desk and security staff consistently receive praise for being especially kind and helpful, ensuring smooth check-ins, coordinated taxi services and the convenience of luggage storage. The restaurant and managerial staff also stand out for their dedication to guest satisfaction. Overall, the consistent feedback underscores that the staff is a true asset to the hotel, making every guest's stay pleasant and memorable.
Wi-Fi
Gym
Many reviews describe the gym as professionally equipped and liken it to a real fitness club, noting that it may even be one of the best hotel gyms in Thailand. The notable quality of the gym is complemented by its excellent management, run by an outside company but provided free of charge for guests. Several guests also mention the gym staff, though opinions on their demeanor vary.
Alongside the gym, guests also appreciate the hotel's beautiful swimming pool and other excellent facilities, such as spacious, comfortable rooms. Overall, the gym at Royal Phuket City Hotel stands out as a significant highlight, offering top-notch fitness amenities that greatly enhance the guest experience.
Pool
However, there are a few downsides noted by guests. One significant drawback is the limited number of beds available around the pool, which falls short of accommodating the large number of rooms in the hotel. Additionally, the pool area lacks service options, preventing guests from ordering food and drinks as they relax.
Nonetheless, the pool's overall appeal is enhanced by its quieter ambiance and the accompanying fully equipped gym. Its convenience in being located right within the heart of Phuket city makes it an accessible and enjoyable feature for the hotel's guests.
5 Star
Luxury
Yes, Royal Phuket City Hotel has pool(s) that belong to one or more of the following categories: Private Pool, Outdoor Pool.
Yes, a spa is available at Royal Phuket City Hotel.
No, Royal Phuket City Hotel doesn't allow dogs.
Yes, parking facilities are available at Royal Phuket City Hotel.
Yes, Royal Phuket City Hotel has a gym.
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