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Summary of reviewsThe Swan Hotel in the heart of Whalley charms guests with its superb location, ideal for exploring the village and nearby attractions. Guests praise the hotel for its welcoming atmosphere, comfortable amenities, and notably cozy beds. The central yet serene position offers easy access to delightful shops, pubs, and eateries, making it a perfect retreat.
Dining at The Swan Hotel receives commendations, particularly for its breakfast experience. Guests enjoy a diverse selection of both hot and cold options with generous portions that offer excellent value for money. The breakfast services, led by attentive staff like Tracy, enhance the positive dining impressions. Evening meals, though occasionally unavailable upon arrival, generally please guests with their quality and reasonable pricing.
Rooms at the hotel are described as spacious and comfortable, with many noting the bright atmosphere created by large windows and modern, tastefully decorated interiors. While some guests suggest that room refurbishment could enhance the experience, the overall sentiment is one of satisfaction with the clean and well-kept spaces.
Staff at The Swan Hotel are frequently praised for exceptional service, with team members like Tracy and Sharon highlighted for their friendliness and dedication. The positive guest sentiment reflects a supportive and accommodating team committed to making stays pleasant and memorable.
Parking facilities offer added convenience with complimentary on-site options, though local events may occasionally require alternative arrangements. Despite this, the management is proactive in providing solutions.
While cleanliness reviews are mixed, with some areas needing attention, the general consensus is that The Swan Hotel offers a positive and cozy environment. The charming setting, helpful staff, and comfortable accommodations make it a recommended choice for those visiting Whalley. Show more
Read review summaries for all categories
Categories
Historic Inn
Inn with Parking
Small Inn
4-Star Inn
Room Types
Double RoomThis en-suite room features a flat-screen TV and tea/coffee making facilities. It can accommodate an extra bed for a child.
Twin RoomThis en-suite room features a flat-screen TV and tea/coffee making facilities.
Superior King RoomOffering free toiletries, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. This double room has a wardrobe, an electric kettle, flat-screen TV, as well as chocolate for guests. The unit has 1 bed.
Guest Reviews
7.8
Good
Location
Nestled in the heart of Whalley, The Swan Hotel offers a prime location that guests find ideal for exploring both the village and its surroundings. It's situated conveniently near key attractions, making it an excellent choice for those attending events, such as weddings at Mitton Hall or local churches. Visitors appreciate the charming village setting, with delightful shops, lively pubs, and diverse eateries all within walking distance. The hotel's central position ensures easy access to nearby sites, yet it provides a surprisingly quiet retreat, despite being on the main road. Alongside its superb location, guests compliment the hotel's hospitable staff and comfortable amenities, including extremely cozy beds. The combination of a lovely village atmosphere, friendly service, and great facilities makes The Swan Hotel a fantastic base for exploring Whalley and the wider area.
Breakfast
Nestled in the heart of the village, The Swan Hotel offers a breakfast experience that consistently delights its guests. Highly praised for its variety, the breakfast includes an impressive selection of both hot and cold options, complemented by a choice of juices, tea, or coffee. Guests frequently highlight the generous portions, with the cooked breakfasts, particularly the full English, standing out as both massive and delicious.
Service at breakfast is often noted as exceptional, with staff, including Tracy, warmly welcoming guests and ensuring all their needs are met. The breakfast is not only delicious but also good value for money, adding to the overall positive dining experience. Individually served dishes arrive hot and fresh, catering to personal tastes and expectations.
Despite a few mentions of variation in temperature and quality, the overwhelming consensus is that breakfast at The Swan Hotel is an enjoyable and satisfying start to the day. Whether you're seeking a substantial meal or a simply nice morning bite, the offerings at The Swan Hotel are sure to impress, making it a highly recommended choice for travelers.
Dinner
The Swan Hotel provides a generally positive dining experience for its guests, with several reviews highlighting the quality and taste of the food. Diners have praised both the dinners and breakfast, often mentioning that the meals are reasonably priced and of great quality. The delightful experience extends from the main dining room to the bar, where evening meals have left guests satisfied. Despite a few reported instances of no evening meals being available on arrival and the occasional less favorable dish like the Sunday lunch, the overall consensus is that the menu offers delicious options typical of a pub setting. The breakfast offerings are also frequently commended, contributing to a well-rounded dining experience at the hotel.
Rooms
At The Swan Hotel, visitors have been largely impressed with the rooms offered, appreciating both the comfort and space. With a location right in the heart of Whalley, guests found the proximity to restaurants and cafes a convenient addition to their stay. The rooms provide generous space, allowing guests to relax comfortably, with many reviews mentioning the large and sturdy beds. Numerous guests liked the airy design of the rooms, featuring huge windows that offered pleasant views and added brightness, although some mentioned that they led to heat loss.
Many reviews complimented the clean and well-maintained bathrooms, describing them as luxurious and well-equipped. While some rooms are characterized by a charming, shabby chic style, others have been updated and decorated tastefully, offering a modern, fresh appeal. Despite a few comments suggesting that some areas of the hotel could benefit from refurbishment, the overall sentiment is that they remain good value for money, delivering an enjoyable experience.
Guests have praised the spaciousness of the rooms, which often exceeded expectations in size. The hotel’s atmosphere remains calm and restful, even considering its lively, central location. For those looking for comfort, space, and convenience with easy access to local attractions, The Swan Hotel offers a lovely stay, further enhanced by excellent breakfast selections.
Beds
The Swan Hotel offers a consistently comfortable sleeping experience for its guests, with many describing the beds as very comfortable and even super comfy. The reviews highlight the level of comfort found in these beds, contributing to a restful stay. Rooms also guarantee style and comfort, and guests appreciate the good reading lights that accompany these cozy sleeping arrangements. Although there are occasional mentions of flat pillows, the overall consensus speaks positively of the beds, assuring that a night at The Swan Hotel is synonymous with relaxation and comfort.
Cleanliness
The Swan Hotel seems to have mixed reviews regarding cleanliness. On a positive note, many guests found their rooms to be clean and well-presented, with descriptions often including terms like "spotlessly clean" and "immaculate." The more positive reviews highlighted spacious and comfortable rooms, further complimented by a friendly staff that enhances the overall experience.
However, there are notable concerns that detract from the hotel’s reputation for cleanliness. Some guests reported issues such as dirt and dust accumulation, mould in the bathrooms, and unemptied bins, indicating that a deeper clean would significantly improve the experience. While some aspects of the hotel maintain high cleanliness standards, it's clear that other areas could benefit from more consistent attention and care. Addressing these issues would likely elevate guests' overall satisfaction, matching the warmth offered by the hotel staff.
Staff
At The Swan Hotel, the staff consistently receive glowing praise from guests for their exceptional service. Visitors frequently highlight the warm welcome provided by team members, with Tracy and Sharon often mentioned for their attentive and friendly demeanor. The bar and breakfast service stand out, thanks to the amazing staff who ensure guests have a delightful experience, both in terms of service and food quality. Whether managing reception, the bar, or breakfast duties, the staff are described as friendly, helpful, and accommodating, with nothing being too much trouble for them. Their willingness to go above and beyond contributes to a welcoming atmosphere that enhances the hotel's great location, adding to its appeal as a clean and comfortable destination with excellent value. Despite one mention of an offhand manageress, the overall sentiment reflects a team dedicated to making every guest's stay pleasant and memorable.
Parking
The Swan Hotel offers guests free on-site parking, which is appreciated as a convenient and cost-effective amenity. Located in the charming center of a village, the hotel benefits from having its own parking facilities at the rear, accessible via Accrington Road. Guests should be aware of the need to register their details when using the parking spaces to ensure a smooth experience.
While the availability of parking is generally seen as a positive aspect of the hotel, visitors should note that the hotel’s car park might occasionally be used for local events such as markets or craft fairs. During these times, guests may need to seek alternative parking on nearby streets, which is typically feasible despite the busy village atmosphere.
Despite these occasional disruptions, the management is notably helpful in arranging parking solutions, ensuring that guests can navigate any challenges without undue stress. Overall, the combination of a good location and ample parking options contributes positively to guest experiences at The Swan Hotel.
No, The Swan Hotel doesn't have any pool.
No, a spa isn't available at The Swan Hotel.
No, The Swan Hotel doesn't allow dogs.
Yes, parking facilities are available at The Swan Hotel.