Hotel Master Club enjoys a prime location at the foot of the picturesque Lake Tequesquitengo, offering guests beautiful lake views and a peaceful atmosphere. Its proximity to Jardines de México enhances its appeal and convenience. Guests often commend the hotel's attentive service, cleanliness and delicious dining options, making it an overall excellent choice for a well-rounded stay.
The breakfast experience at Hotel Master Club is generally positive with many guests praising the variety, taste and completeness of the options. The hotel’s effort to accommodate early risers by offering breakfast earlier than usual is particularly appreciated. However, some guests have noted that the breakfast can be basic or bland and logistical issues like limited inclusivity for children and short breakfast hours could be improved.
Dinner at Hotel Master Club also receives high praise for the quality of food. Nonetheless, the experience is somewhat marred by high prices, slow service and occasional forgotten orders, prompting some guests to seek alternative dining options.
The hotel’s rooms offer mixed experiences. Guests appreciate the stunning sunrise views, comfortable beds and effective air conditioning. However, various maintenance issues, unpleasant odors and outdated amenities detract from the overall comfort. While some rooms have been beautifully remodeled, the inconsistency in room quality and value for money is a concern for many visitors.
Cleanliness at Hotel Master Club is frequently praised with most guests finding the facilities and accommodations very clean. However, there are occasional mentions of dirty conditions in bathrooms, instances of bed cleanliness issues and minor pest problems.
Staff interactions at the hotel vary widely. Many guests highlight the friendliness and helpfulness of the staff, particularly singling out individuals for their excellent service. Despite this, there are numerous reports of insufficient staffing, especially during the week, leading to delays and inadequate service. Some guests experienced unhelpful interactions, unmet requests and lapses in communication from the reception and concierge.
The hotel’s pools are a popular feature, particularly appreciated by families with children. The well-maintained, clean pools set in visually appealing surroundings add to the quality of the stay. However, guests have noted that the pools can be cold, especially those near the lake with some mentioning issues like ant infestations and old pool towels.
Guest feedback on the beds is mixed. While some find them super comfortable, a significant number of reviews cite issues with hard mattresses and pillows, contributing to uncomfortable sleep. There are also reports of bed cleanliness issues, such as bites and itching, which need addressing.
Overall, Hotel Master Club excels in location, service and cleanliness but has areas for improvement in dining service, room maintenance and bed comfort. Prospective guests should consider these factors for a more informed decision regarding their stay.
Villa Bejar Tequesquitengo is highly praised for its exceptional location on the banks of Lake Tequesquitengo, providing guests with stunning views and a serene, calming environment. The hotel's setting is ideal for relaxation, with well-maintained facilities and a welcoming atmosphere that extends to families and recreational activities.
The breakfast at Villa Bejar Tequesquitengo is celebrated for its quality and variety, featuring a buffet with delightful Mexican flavors. While the cost can be a concern for some, the excellent food and attentive service from waitstaff enhance the overall dining experience. Dinner options are also appreciated for their delicious and flavorful dishes, with many enjoying the romantic ambiance of the restaurant, although some note limited food variety and high prices.
Accommodations at the hotel are generally positive, marked by spacious rooms with captivating views and cleanliness. While the decor may appear dated to some, and certain maintenance issues have been noted, the friendly and attentive staff contribute to a pleasant stay.
The hotel maintains good cleaning standards in its rooms and common areas, though some reviews mention areas needing improvement, such as the pool and certain older rooms. The staff consistently receives accolades for their friendly demeanor and exceptional service across all areas of the hotel, significantly enhancing the guest experience.
However, Wi-Fi connectivity is limited to common areas, potentially posing challenges for those requiring reliable access in their rooms. The pool area offers a picturesque escape with beautiful views, but the unheated water and occasional cleanliness issues have been highlighted.
Overall, Villa Bejar Tequesquitengo leverages its stunning lakeside location, attentive hospitality, and amenities to offer a memorable experience, although there are areas for improvement.
Hotel Ameyali Tequesquitengo is a centrally located accommodation favored for its convenience and accessibility to local attractions such as Sky Dive and the lake, providing stunning views and tranquil surroundings. Guests appreciate the hotel's serene environment and its clean, comfortable and spacious facilities. The beautiful lake views contribute significantly to its appeal as an ideal spot for relaxation.
The staff of Hotel Ameyali Tequesquitengo are consistently praised for their friendliness, attentiveness and exceptional service. Guests often emphasize the warm, respectful and super-friendly reception they receive, which enhances their overall experience. The dedication of the staff ensures that the hotel maintains its clean and comfortable environment.
However, the rooms at Hotel Ameyali Tequesquitengo are seen as basic and somewhat outdated. While a few guests note the cleanliness and coolness of the rooms, many highlight the lack of air conditioning, noisy fans and small, uncomfortable bathrooms. The rooms are often mentioned as hot and the amenities, including old furniture and loose tiles, are in need of modernization. Noise from adjacent rooms and a lack of bedside tables, TVs or reliable Wi-Fi are other common concerns.
Cleanliness is another area with varied feedback. While many guests commend the general cleanliness of common areas and rooms, issues such as dirty pools, unpleasant bathroom odors and occurrences of pests have been reported, suggesting room for improvement in maintaining consistent hygiene standards.
The hotel's multiple swimming pools add to its family-friendly atmosphere, offering space for different activities and scenic photo opportunities. However, the cold water temperature, non-heated pools and occasional cleanliness issues, including a mention of a nighttime popcorn infestation, are noted as drawbacks. The provision of pool towels and accommodation of late check-outs are appreciated features.
The beds receive mixed reviews with some guests finding them comfortable but most referring to old, hard and deformed mattresses needing replacement. The absence of proper bed frames and outdated mattresses significantly affects the comfort level.
Overall, Hotel Ameyali Tequesquitengo stands out for its excellent location, beautiful views and exceptional service, making it an attractive option despite some shortcomings in room comfort and cleanliness.
Excelaris Grand Resort Conventions & Spa is located in a vibrant and scenic area that is praised for its convenience and strategic positioning. Guests enjoy easy access to local attractions such as Lake Tequesquitengo and Hacienda Vista Hermosa, while the resort itself offers well-maintained facilities and a pleasant environment, contributing significantly to the overall appeal of the location.
The breakfast experience stands out with its delicious and varied buffet options, earning commendations for both quality and friendly service. Although some minor issues with consistency are noted, particularly in terms of inclusion in the stay and pricing, breakfast generally provides a satisfying start to the day.
Dinner at the resort is celebrated for flavorful and generously portioned dishes, with special praise for events like the Christmas dinner. Despite the higher pricing, the quality of the food and service remains a positive aspect of the dining experience. There is potential for improvement in offering a wider range of dishes, yet guests predominantly leave satisfied.
Rooms at Excelaris Grand Resort are lauded for their spaciousness, cleanliness, and comfort, with visually appealing views enhancing the stay. Some critiques include furniture wear and mattress comfort, but overall, the accommodations meet guests' expectations.
The cleanliness of the resort is consistently highlighted, with immaculate maintenance of rooms, facilities, and communal areas affirming its dedication to hygiene standards. This, combined with its excellent location, crafts a highly satisfying experience.
The staff deserves acknowledgment for their exceptional service and friendliness, creating a welcoming atmosphere throughout the resort. Their attentiveness significantly elevates the guest experience, fostering a comfortable environment.
While free WiFi is offered, guests often find the connection unreliable, particularly in their rooms, suggesting an area for technological improvement.
The resort's pool is a notable feature, praised for its cleanliness and enjoyable ambiance. Yet, the absence of heating and occasional crowding are mentioned as areas for enhancement. Despite this, its aesthetic and upkeep remain favorable.
Beds present a mixed experience; while many guests enjoy comfortable sleep, others find them too hard or creaky. Such feedback suggests room for improvement in bedding quality.
Overall, Excelaris Grand Resort Conventions & Spa offers a generally positive and rewarding experience, marked by its prime location, cleanliness, friendly staff, and quality dining options, while leaving room for minor improvements in certain areas.