Hotel Master Club
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Summary of reviewsHotel Master Club enjoys a prime location at the foot of the picturesque Lake Tequesquitengo, offering guests beautiful lake views and a peaceful atmosphere. Its proximity to Jardines de México enhances its appeal and convenience. Guests often commend the hotel's attentive service, cleanliness and delicious dining options, making it an overall excellent choice for a well-rounded stay.
The breakfast experience at Hotel Master Club is generally positive with many guests praising the variety, taste and completeness of the options. The hotel’s effort to accommodate early risers by offering breakfast earlier than usual is particularly appreciated. However, some guests have noted that the breakfast can be basic or bland and logistical issues like limited inclusivity for children and short breakfast hours could be improved.
Dinner at Hotel Master Club also receives high praise for the quality of food. Nonetheless, the experience is somewhat marred by high prices, slow service and occasional forgotten orders, prompting some guests to seek alternative dining options.
The hotel’s rooms offer mixed experiences. Guests appreciate the stunning sunrise views, comfortable beds and effective air conditioning. However, various maintenance issues, unpleasant odors and outdated amenities detract from the overall comfort. While some rooms have been beautifully remodeled, the inconsistency in room quality and value for money is a concern for many visitors.
Cleanliness at Hotel Master Club is frequently praised with most guests finding the facilities and accommodations very clean. However, there are occasional mentions of dirty conditions in bathrooms, instances of bed cleanliness issues and minor pest problems.
Staff interactions at the hotel vary widely. Many guests highlight the friendliness and helpfulness of the staff, particularly singling out individuals for their excellent service. Despite this, there are numerous reports of insufficient staffing, especially during the week, leading to delays and inadequate service. Some guests experienced unhelpful interactions, unmet requests and lapses in communication from the reception and concierge.
The hotel’s pools are a popular feature, particularly appreciated by families with children. The well-maintained, clean pools set in visually appealing surroundings add to the quality of the stay. However, guests have noted that the pools can be cold, especially those near the lake with some mentioning issues like ant infestations and old pool towels.
Guest feedback on the beds is mixed. While some find them super comfortable, a significant number of reviews cite issues with hard mattresses and pillows, contributing to uncomfortable sleep. There are also reports of bed cleanliness issues, such as bites and itching, which need addressing.
Overall, Hotel Master Club excels in location, service and cleanliness but has areas for improvement in dining service, room maintenance and bed comfort. Prospective guests should consider these factors for a more informed decision regarding their stay.
Categories
The breakfast experience at Hotel Master Club is generally positive with many guests praising the variety, taste and completeness of the options. The hotel’s effort to accommodate early risers by offering breakfast earlier than usual is particularly appreciated. However, some guests have noted that the breakfast can be basic or bland and logistical issues like limited inclusivity for children and short breakfast hours could be improved.
Dinner at Hotel Master Club also receives high praise for the quality of food. Nonetheless, the experience is somewhat marred by high prices, slow service and occasional forgotten orders, prompting some guests to seek alternative dining options.
The hotel’s rooms offer mixed experiences. Guests appreciate the stunning sunrise views, comfortable beds and effective air conditioning. However, various maintenance issues, unpleasant odors and outdated amenities detract from the overall comfort. While some rooms have been beautifully remodeled, the inconsistency in room quality and value for money is a concern for many visitors.
Cleanliness at Hotel Master Club is frequently praised with most guests finding the facilities and accommodations very clean. However, there are occasional mentions of dirty conditions in bathrooms, instances of bed cleanliness issues and minor pest problems.
Staff interactions at the hotel vary widely. Many guests highlight the friendliness and helpfulness of the staff, particularly singling out individuals for their excellent service. Despite this, there are numerous reports of insufficient staffing, especially during the week, leading to delays and inadequate service. Some guests experienced unhelpful interactions, unmet requests and lapses in communication from the reception and concierge.
The hotel’s pools are a popular feature, particularly appreciated by families with children. The well-maintained, clean pools set in visually appealing surroundings add to the quality of the stay. However, guests have noted that the pools can be cold, especially those near the lake with some mentioning issues like ant infestations and old pool towels.
Guest feedback on the beds is mixed. While some find them super comfortable, a significant number of reviews cite issues with hard mattresses and pillows, contributing to uncomfortable sleep. There are also reports of bed cleanliness issues, such as bites and itching, which need addressing.
Overall, Hotel Master Club excels in location, service and cleanliness but has areas for improvement in dining service, room maintenance and bed comfort. Prospective guests should consider these factors for a more informed decision regarding their stay.
Hotel with Swimming Pool
Facing Tequesquitengo Lake, this property features three outdoor pools, a beach club, and playgrounds. It offers water activities like jet skiing and boat rides.
Heated Pool Outdoor Pool
Hotel with Parking
Hotel Master Club offers convenient transport facilities including valet parking and a spacious car park free of charge. The car park has ample space for vehicles of all sizes.
Cheap Hotel
Located in Tequesquitengo, this hotel provides a cost-effective stay. It offers fundamental amenities for budget-conscious travelers.
4-Star Hotel
Located facing Tequesquitengo Lake, this hotel offers water activities, three outdoor pools, a beach club, and playgrounds. It provides a family-friendly environment with a range of recreational options.
Hotel with Outdoor Pool
Hotel Master Club stands out for its impressive outdoor pool facilities, featuring three outdoor pools and a children's pool. Guests can enjoy a private beach area and water activities like jet skiing and boat rides directly from the property.
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Tennis Courts
Hotel with Heated Pool
Guest Reviews
Hotel Master Club boasts an ideal location that continually impresses its guests. Situated at the foot of the serene Lake Tequesquitengo, the hotel provides a peaceful atmosphere with beautiful lake views. The proximity to Jardines de México adds convenience and appeal for visitors exploring the area. The attentive service, cleanliness and delicious food all contribute to an excellent guest experience, complemented by the beach club and well-maintained facilities. Guests appreciate the hotel's ease of access and excellent value for the price, making it a standout choice for travelers seeking a well-rounded, enjoyable stay in the area.
Hotel Master Club offers a breakfast experience that has garnered a mix of positive feedback from guests. Many found the breakfast to be delicious and very good with some even describing it as rich and plentiful. The menu appears to cater to a wide range of tastes and guests appreciated the completeness and tastiness of the options available. There's a notable mention of the hotel providing breakfast earlier than usual, which is a thoughtful touch for early risers or those with early schedules.
However, it's worth noting that not all reviews were glowing. Some guests have pointed out issues such as breakfast being very basic or even bland. There were also logistical concerns, such as breakfast only being included for adults and instances where fewer breakfasts were provided than paid for. Additionally, the breakfast time has been described as short, which could be inconvenient for some guests.
Overall, while the breakfast at Hotel Master Club is generally well-received and praised for its taste and completeness, there are areas for improvement in terms of variety, inclusivity and service consistency.
Hotel Master Club offers a mixed experience when it comes to dinner. On the positive side, both breakfast and dinner receive high praise for their quality. Guests particularly enjoyed the meals provided, emphasizing their satisfaction with these aspects of their dining experience.
However, numerous concerns were raised about the pricing and service at the hotel's restaurant. The restaurant's prices are often cited as excessively high, which can deter guests from dining there. Additionally, issues such as slow food service and instances of forgotten orders have been highlighted, which can be frustrating for diners. The restaurant's schedule also seems inconvenient for some, as it closes early and doesn't always accommodate guests' needs for additional items like water later in the evening.
Overall, while the quality of the food itself meets expectations, the high prices and inconsistent service might prompt guests to seek alternative dining options for lunch and dinner.
Hotel Master Club offers rooms that have a few standout positive features amidst mixed experiences. Many guests appreciate the breathtaking sunrise views and commend the comfort of the beds, which are described as super comfortable. The air conditioning in the rooms is another highlight, providing a reprieve from the heat. Cleanliness is noted positively in several reviews with some guests finding the rooms very clean and comfortable.
However, there are significant concerns that potential visitors should consider. A recurring issue is the unpleasant smell in the rooms with more than one review mentioning a sewer-like or rotten odor. Maintenance appears to be a common problem with mentions of old furniture, plumbing issues and stuck faucets. The lack of essentials like hot water, safes, hair dryers and mini-fridges has been pointed out by multiple guests.
Some rooms reportedly do not match the online photos, leading to disappointment. There are also criticisms about the state of the hotel in general with some guests finding it neglected and outdated. Noise is another concern, as rooms are described as being easily audible. While some rooms have been beautifully remodeled, this isn't a consistent feature across the entire hotel.
Price-wise, several reviews suggest that the accommodations are on the expensive side given the issues experienced. The value for money is questioned, especially since there are other options with similar beautiful views that might offer better maintenance and amenities.
Overall, while Hotel Master Club boasts some positive aspects like comfortable beds and impressive views, the recurring issues with maintenance, odor and outdated amenities make it crucial for prospective guests to weigh these factors when considering their stay.
Hotel Master Club has garnered mixed opinions regarding its beds with a noticeable emphasis on comfort issues. Several guests express that the beds are super comfortable and highlight good beds and very comfortable experiences, providing satisfactory resting conditions for some visitors. However, a significant number of reviews point out that the majority of the beds are hard and the mattresses are very hard, leading to discomfort during sleep. There are repeated mentions of issues such as hard beds and pillows, uncomfortable beds and even references to the bed feeling like a rock. Additional concerns about bed cleanliness are raised with reports of bites, ants and itching attributed to something in the bed. Overall, while there are positive notes on bed comfort, the hotel should address the predominately negative feedback to enhance guest satisfaction.
Hotel Master Club is frequently praised for its clean facilities and overall cleanliness. Many guests highlight that the cleanliness of the areas is very good with clean facilities being a recurring mention. The accommodations are consistently described as very clean, contributing positively to the guests' experience.
However, some reviews point out areas that need improvement. There are notes on the urgent need for maintenance, particularly in the elevators and common areas. A few guests express concerns about isolated instances of dirty conditions, such as issues in the bathroom and rare instances of bed cleanliness causing discomfort. Additionally, there are minor grievances such as the presence of ants and mosquitoes.
Despite these occasional issues, the cleanliness of the hotel is recognized and appreciated by many with clean rooms and areas forming a strong aspect of the overall guest experience.
Hotel Master Club presents a mixed bag when it comes to customer reviews about their staff. Patrons frequently highlight the staff's friendliness and helpful attitude, particularly praising individuals like Miguel Angel for his unparalleled attention. The waiters receive numerous commendations for their cordiality and extraordinary service, often recognized as the friendliest team members on site.
However, there are notable criticisms that suggest inconsistency in service quality. Several guests mention experiencing bad attention, grumpy and unhelpful interactions and unfulfilled promises regarding additional requests. A lack of sufficient staff, especially during the week, seems to be a recurring issue, causing delays and inadequate assistance, particularly challenging for elderly visitors. Incidents such as unresponsiveness when help was needed with luggage and not being informed about desserts also detract from the overall experience.
While the restaurant's services and the cordiality of its waiters are generally well-received, there are lapses, such as the inability to bill correctly and the failure to take responsibility for damaged property. The reception and concierge services receive mixed reviews, balancing between attentive and lacking in satisfactory performance.
In summary, the warmth and friendliness of individual staff members at Hotel Master Club appear to be a significant asset, though systemic issues, especially concerning staffing levels and responsiveness, indicate room for improvement.
Hotel Master Club offers admirable pool facilities that visitors often laud. The hotel boasts two pools, both well-maintained and clean, making them ideal for children. The pool area is visually appealing, surrounded by well-kept gardens and beautiful facilities. Visitors appreciate that one of the pools is heated, adding to the comfort of their stay.
However, guests do note some drawbacks. The pool water can be quite cold, particularly for the pools located near the lake. Additionally, there have been mentions of an ant infestation around the pool area and some reviews note the presence of insects in the water. Pool towels provided by the hotel are described as very old and in some instances, kitchen services near the pool are unavailable.
Despite these minor issues, the pools at Hotel Master Club remain a popular feature among guests, especially those with children, who find the environment accommodating and enjoyable.
Location Show Map
Location
Breakfast
However, it's worth noting that not all reviews were glowing. Some guests have pointed out issues such as breakfast being very basic or even bland. There were also logistical concerns, such as breakfast only being included for adults and instances where fewer breakfasts were provided than paid for. Additionally, the breakfast time has been described as short, which could be inconvenient for some guests.
Overall, while the breakfast at Hotel Master Club is generally well-received and praised for its taste and completeness, there are areas for improvement in terms of variety, inclusivity and service consistency.
Dinner
However, numerous concerns were raised about the pricing and service at the hotel's restaurant. The restaurant's prices are often cited as excessively high, which can deter guests from dining there. Additionally, issues such as slow food service and instances of forgotten orders have been highlighted, which can be frustrating for diners. The restaurant's schedule also seems inconvenient for some, as it closes early and doesn't always accommodate guests' needs for additional items like water later in the evening.
Overall, while the quality of the food itself meets expectations, the high prices and inconsistent service might prompt guests to seek alternative dining options for lunch and dinner.
Rooms
However, there are significant concerns that potential visitors should consider. A recurring issue is the unpleasant smell in the rooms with more than one review mentioning a sewer-like or rotten odor. Maintenance appears to be a common problem with mentions of old furniture, plumbing issues and stuck faucets. The lack of essentials like hot water, safes, hair dryers and mini-fridges has been pointed out by multiple guests.
Some rooms reportedly do not match the online photos, leading to disappointment. There are also criticisms about the state of the hotel in general with some guests finding it neglected and outdated. Noise is another concern, as rooms are described as being easily audible. While some rooms have been beautifully remodeled, this isn't a consistent feature across the entire hotel.
Price-wise, several reviews suggest that the accommodations are on the expensive side given the issues experienced. The value for money is questioned, especially since there are other options with similar beautiful views that might offer better maintenance and amenities.
Overall, while Hotel Master Club boasts some positive aspects like comfortable beds and impressive views, the recurring issues with maintenance, odor and outdated amenities make it crucial for prospective guests to weigh these factors when considering their stay.
Beds
Cleanliness
However, some reviews point out areas that need improvement. There are notes on the urgent need for maintenance, particularly in the elevators and common areas. A few guests express concerns about isolated instances of dirty conditions, such as issues in the bathroom and rare instances of bed cleanliness causing discomfort. Additionally, there are minor grievances such as the presence of ants and mosquitoes.
Despite these occasional issues, the cleanliness of the hotel is recognized and appreciated by many with clean rooms and areas forming a strong aspect of the overall guest experience.
Staff
However, there are notable criticisms that suggest inconsistency in service quality. Several guests mention experiencing bad attention, grumpy and unhelpful interactions and unfulfilled promises regarding additional requests. A lack of sufficient staff, especially during the week, seems to be a recurring issue, causing delays and inadequate assistance, particularly challenging for elderly visitors. Incidents such as unresponsiveness when help was needed with luggage and not being informed about desserts also detract from the overall experience.
While the restaurant's services and the cordiality of its waiters are generally well-received, there are lapses, such as the inability to bill correctly and the failure to take responsibility for damaged property. The reception and concierge services receive mixed reviews, balancing between attentive and lacking in satisfactory performance.
In summary, the warmth and friendliness of individual staff members at Hotel Master Club appear to be a significant asset, though systemic issues, especially concerning staffing levels and responsiveness, indicate room for improvement.
Pool
However, guests do note some drawbacks. The pool water can be quite cold, particularly for the pools located near the lake. Additionally, there have been mentions of an ant infestation around the pool area and some reviews note the presence of insects in the water. Pool towels provided by the hotel are described as very old and in some instances, kitchen services near the pool are unavailable.
Despite these minor issues, the pools at Hotel Master Club remain a popular feature among guests, especially those with children, who find the environment accommodating and enjoyable.
Yes, Hotel Master Club has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
Yes, a spa is available at Hotel Master Club.
No, Hotel Master Club doesn't allow dogs.
Yes, parking facilities are available at Hotel Master Club.
No, Hotel Master Club doesn't have a gym.
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