Urban ApartHotel enjoys a quiet and serene neighborhood, lending itself to a peaceful stay for its guests. Conveniently located near public transport and offering nearby parking at a fair rate, most visitors find the location to be excellent and easy to locate. Although there are sporadic mentions of police presence in the area, this aspect does not overshadow the hotel's reputation for providing the best value in the vicinity. The rooms themselves are commended for being quiet with effective heating and air conditioning, which ensure a comfortable stay.
While the neighborhood where the hotel is situated remains very clean, the cleanliness of the hotel itself leaves much to be desired. Many guests reported significant issues with the hotel's upkeep, such as dirty towels, bed linens and shower cabins. The overall condition of the rooms, marred by problems like leaking shower hoses and cockroaches, often did not match the online images. Stained bedding, mold and dust issues were also frequently cited, leading to some guests expressing their disappointment and even taking on the cleaning themselves.
On the brighter side, the Urban ApartHotel staff is frequently praised for their attentiveness and helpfulness. Guests appreciate the excellent communication and kindness exhibited by the team, specifically mentioning the owner and host's sociability and welcoming nature. The staff’s willingness to explain every detail and promptly address any concerns significantly enhances the guests' experiences, making the overall sentiment towards the staff highly positive.
The hotel offers several parking options to accommodate guests, though the initial description of free private parking nearby was found to be inaccurate by many visitors. Instead, paid parking is provided with costs like 70 lei for 24 hours or 36 RON for unspecified durations being noted. However, free parking options are available within 200 meters of the hotel, ensuring that guests have suitable arrangements for vehicle parking despite some disappointment over the paid parking.