Cologne50.93714300,
6.96217400,
Auf Dem Rothenberg 7-9 / Eisenmarkt(Show on Map)
8.3
Very Good
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Summary of reviewsCityClass Hotel am Heumarkt in Cologne receives high marks from guests, particularly for its exceptional location, cleanliness and overall comfort. Nestled in the heart of Cologne, the hotel offers easy access to top attractions like the Cologne Cathedral, lively shopping streets and the scenic Rhine River. This central yet serene location provides a perfect blend for those wanting to explore the city's vibrant life while enjoying a peaceful stay. The convenience of nearby public transport and parking enhances the overall experience, making it an excellent base for city trips.
The breakfast at CityClass Hotel am Heumarkt is frequently praised for its variety and quality. Guests enjoy a rich spread that includes fresh rolls, croissants, scrambled eggs, bacon, yogurt and vibrant fruits. Despite minor issues like occasional overcrowding in the breakfast area, the food quality and the quick replenishment of the buffet contribute to a satisfying start to the day. The overall dining experience is enhanced by recommendations from friendly staff and nearby dining options, including an acclaimed restaurant called Moods Cafe.
Guest rooms at the hotel are generally modern, clean and well-furnished, contributing to a comfortable stay. Family rooms are especially appreciated for their spaciousness and ability to accommodate up to five people, making them ideal for those traveling with children. Although some rooms are noted to be small, particularly single rooms, they are well-equipped and suitable for short stays. The rooms' amenities—comfortable beds, air conditioning, soundproof windows and high-quality furnishings—add to the positive experience, although there are occasional comments about minor cleanliness and maintenance issues.
Cleanliness throughout the hotel is of a high standard with guests frequently describing the property as "spotlessly clean" and appreciating the thorough daily room servicing. The staff's warmth and efficiency significantly contribute to the hotel's reputation with guests consistently noting their helpfulness and attentive service. The multilingual staff further enhances the stay for international travelers.
The hotel's free WiFi service generally meets guests' needs, though some noted instability during more demanding online activities. Nonetheless, the majority found it adequate for regular browsing and light internet use.
Families find CityClass Hotel am Heumarkt particularly accommodating with spacious rooms, kid-friendly amenities and a safe, welcoming environment. The hotel's proximity to family-friendly attractions and services further solidifies its appeal for those traveling with children.
For nightlife enthusiasts, the hotel's location is ideal with numerous entertainment venues nearby. However, this central location can lead to higher noise levels at night, particularly on weekends. Despite this, the lively atmosphere is often deemed part of the charm, especially for those looking to enjoy Cologne's vibrant nightlife.
In summary, CityClass Hotel am Heumarkt offers a comfortable and conveniently located stay in Cologne, suitable for both single travelers and families. Its cleanliness, hospitable staff and modern amenities make it a top choice for those visiting the city. Show more
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Hotel Taking Steps Towards Sustainability
CityClass Hotel am Heumarkt has earned a GreenSign sustainability certification, indicating its commitment to environmental practices. This third-party certification verifies the hotel's efforts towards more sustainable operations.
Dog Friendly Hotel
This hotel is located in the city center, is pet-friendly, and offers essential amenities for a comfortable stay. It provides easy access to local attractions, making it convenient for guests traveling with pets.
Hotel near Nightlife Spots
Located at Heumarkt, this hotel is in close proximity to numerous bars and restaurants, making it ideal for nightlife enthusiasts. The Heumarkt area is a central hub for evening entertainment.
Business Hotel
This hotel is centrally located. It provides convenient access to the city's business and commercial areas.
3-Star Hotel
The hotel is situated centrally near Heumarkt, making it ideal for exploring the city. Its location and services provide good value for money.
Family Friendly Hotel
Hotel with Parking
Room Types
Comfort Single RoomHomelike room with a flat-screen TV, minibar and seating area.
Comfort Double RoomHomelike room with a flat-screen TV, minibar and seating area.
Comfort Twin RoomHomelike room with a flat-screen TV, minibar and seating area.
Superior Single RoomThe single room offers air conditioning, soundproof walls, as well as a private bathroom boasting a walk-in shower and a hairdryer. This single room has a minibar, a safe deposit box and a flat-screen TV with cable channels. The unit has 1 bed.
Superior Double RoomThe double room offers air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a hairdryer. The unit offers 2 beds.
Superior Twin RoomThe twin room offers air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a hairdryer. The twin room provides a minibar, a seating area, a safe deposit box, a sofa, as well as a flat-screen TV with cable channels. The unit offers 3 beds.
Family RoomThe family room features air conditioning, soundproof walls, as well as a private bathroom boasting a walk-in shower and a hairdryer. This family room has a minibar, a safe deposit box and a flat-screen TV with cable channels.
Guest Reviews
8.3
Very Good
Location
CityClass Hotel am Heumarkt boasts an exceptional location in the heart of Cologne, making it an ideal choice for travelers who wish to explore the city's top attractions. Guests consistently highlight the central positioning, noting that everything from historical landmarks like the Cologne Cathedral to vibrant shopping streets and the picturesque Rhine River are within a short walking distance. The hotel is particularly praised for its proximity to Heumarkt, one of the city’s bustling squares, which puts a myriad of restaurants, bars and pubs right at guests' fingertips.
Despite being centrally located, the hotel manages to offer a quiet and peaceful environment, nestled in a calm courtyard. This balance makes it a perfect starting point for city trips, whether guests are interested in sightseeing, shopping or enjoying Cologne's renowned Christmas markets and festivals like Carnival.
Moreover, the facility is commended for its cleanliness, modern amenities and helpful staff, ensuring a comfortable stay. Easy access to public transport and nearby parking options further adds to its convenience, making both arrival and exploration smooth and stress-free. In sum, CityClass Hotel am Heumarkt’s unbeatable location and conducive setting for both relaxation and adventure place it among the top choices for visitors to Cologne.
Breakfast
CityClass Hotel am Heumarkt in Cologne is frequently praised for its breakfast offerings. Guests consistently describe the breakfast as delicious, varied and more than sufficient with many commenting on the wide selection available. The breakfast buffet is described as extensive, featuring everything from fresh rolls and croissants to scrambled eggs, bacon, yogurt and fresh fruit. The quality of the food is often emphasized with terms like rich, tasty and well-stocked appearing frequently.
The atmosphere of the breakfast area, though sometimes noted as cramped or small, generally does not detract from the overall positive experience. Despite some isolated comments on soggy rolls or occasional overcrowding, the vast majority of reviews highlight the excellent quality and variety of the breakfast spread.
Guests appreciate the effort put into replenishing the buffet quickly and maintaining a high standard of freshness and variety. Some guests noted specific highlights, including the availability of cappuccinos, croissants and the occasional inclusion of salmon.
Overall, the breakfast at CityClass Hotel am Heumarkt is described as a very satisfying start to the day, living up to and often exceeding expectations and providing ample options to cater to various tastes and dietary requirements.
Dinner
CityClass Hotel am Heumarkt receives positive feedback regarding dining experiences from its guests. Guests appreciate the staff's friendly and helpful suggestions for dinner options, including an excellent restaurant called Moods Cafe across the street. The food quality is noted as excellent. Guests are advised to dine early or make reservations to avoid a fully booked restaurant. The convenient location offers numerous restaurants, a nearby recommended Lebanese restaurant and other dining opportunities within walking distance, alongside the Christmas market and shopping destinations. While the hotel features a 24-hour bar, it lacks a traditional bar for evening drinks.
Rooms
CityClass Hotel am Heumarkt offers a mixed experience when it comes to its rooms, but overall it seems to cater well to a variety of guest needs. The rooms are frequently described as modern, clean and well-furnished, which ensures a comfortable stay. Many visitors appreciated the spaciousness of certain room types, particularly the family rooms, which can accommodate up to five people and offer ample space for families or groups.
The family rooms received substantial praise for their size and comfort, making them a highlight for those traveling with children. Additionally, amenities like comfortable beds, air conditioning and soundproof windows contribute to a restful experience. The hotel's modern, tasteful interior design and functional furnishings add to the overall pleasant atmosphere.
Despite these strengths, numerous reviews point out that many of the rooms are rather small, which could be a drawback for guests looking for more space. This is particularly true for single rooms, which are often described as cramped. However, the rooms are noted to be sufficient for short stays or business trips, offering all necessary amenities. Some guests mentioned cleanliness issues, such as dusty corners or minor maintenance problems.
The bathrooms, while modern and well-equipped, often receive criticism for their small size and occasional maintenance issues, such as inadequate shower doors or cramped layouts. Nevertheless, the presence of features like rain showers and separate sink areas adds a touch of luxury to the bathroom experience.
In terms of practical amenities, the hotel provides small but useful additions like minibars, electric safes and complimentary water bottles. High-quality furnishings and fixtures, including large televisions and quality bedding, also enhance the guest experience.
Overall, while the room sizes might not be ideal for everyone, CityClass Hotel am Heumarkt compensates with its cleanliness, modern decor and convenient amenities. The hotel's central location and quiet atmosphere further add to its appeal for those seeking a comfortable and functional stay in the city.
Beds
CityClass Hotel am Heumarkt offers a mixed experience when it comes to their beds with a predominant lean towards comfort. The majority of reviews indicate that the beds are quite comfortable with guests frequently describing them as very comfortable, cozy and super comfortable. The box spring beds received particular praise and many described the bedding as good and even excellent. Guests found the beds to be a highlight, often noting that they were surprisingly lavish and great for a city vacation.
However, there are some areas of concern. A number of guests found the mattresses to be on the harder side, indicating that it takes some getting used to. There were complaints about the pillows being uncomfortable with some guests describing them as too soft or flattening, which detracted from the overall comfort of the sleep experience. Additionally, the duvets were considered too warm or heavy by some, especially for the summer months.
Despite the differing opinions, the hotel seems to provide a generally positive sleeping arrangement for most guests, particularly those who favor firmer mattresses. It's worth noting that while some found the beds harder than they preferred, others appreciated the support, highlighting the subjective nature of bed comfort.
Cleanliness
CityClass Hotel am Heumarkt has consistently garnered praise for its exemplary cleanliness. Guests have highlighted the hotel as "very clean," "spotlessly clean," and "sparkling clean," emphasizing the thorough upkeep and hygiene across all areas. The rooms are frequently described as "clean and comfortable," "well-maintained," and "modern," with many noting that they are also spacious and well-equipped. The bathrooms receive similar commendations, being "clean and well-maintained."
The cleanliness extends beyond the guest rooms with the entire hotel environment being lauded for its cleanliness and tidiness. Instances of details such as fresh linens and daily room servicing further underscore the hotel's commitment to maintaining high hygiene standards. Additionally, the staff's friendliness and exceptional service have been mentioned, aligning well with the overall clean and cozy atmosphere.
However, a few isolated comments did mention areas for improvement, such as dust under the beds or occasional oversight in daily room cleaning. Nonetheless, these observations seem to be exceptions rather than the rule.
In summary, CityClass Hotel am Heumarkt stands out for its immaculate cleanliness, modern facilities and consistently well-kept rooms, making it a reliable choice for travelers prioritizing hygiene and comfort.
Staff
CityClass Hotel am Heumarkt is renowned for its exceptional hospitality, consistently praised by guests for its warm and accommodating atmosphere. Reviewers frequently highlight the friendliness and attentiveness of the staff who are always ready to assist with any request, be it providing a kettle, carrying luggage or addressing technical issues. The reception staff stand out for their enthusiasm and efficiency, ensuring a welcoming and smooth check-in experience.
Guests also commend the hotel's 24-hour reception, which adds an extra layer of convenience and support. The team is proficient in multiple languages, including Italian and French, which enhances the comfort of international visitors. Housekeeping and the breakfast team are also noted for their professionalism and friendly service, contributing to the overall positive experience at the hotel.
Moreover, staff members are consistently described as helpful, courteous and competent, making guests feel valued and well taken care of. The commitment of the CityClass Hotel team to providing top-notch service is evident, making it a favored choice among travelers seeking a pleasant and hassle-free stay.
Wi-Fi
CityClass Hotel am Heumarkt offers a WiFi service that generally meets guests' expectations with many reviews highlighting the good coverage and strong connectivity in most areas. Guests frequently commented on the WiFi being very stable and quick to connect, making it suitable for regular browsing and light internet use. The network strength in the lobby and common areas is consistently strong, which ensures a reliable internet experience for most guests.
However, some guests did encounter issues with instability, particularly with streaming activities and in the corners of the rooms where the signal can be spotty. A few reviews noted intermittent connectivity and occasional outages, which sometimes led to frustration, especially for those needing a stable connection for work or leisure. Despite these occasional hiccups, the prevalent sentiment is that the WiFi at CityClass Hotel am Heumarkt is more than adequate for standard internet needs, although it may require improvement to handle more demanding online activities seamlessly.
Family
CityClass Hotel am Heumarkt is an excellent choice for families looking to explore the city. The hotel offers spacious and well-designed family rooms, perfect for accommodating up to five guests. These rooms are modern, clean and come with convenient layouts, ensuring comfort and ease for family travel.
Families with children will appreciate the kid-friendly atmosphere and amenities, including children's beds suited for those up to age 12. The rooms provide privacy and sufficient storage, creating an environment that comfortably fits families. Some rooms even feature separate areas for additional convenience.
The hotel's prime location makes it ideal for short family vacations and city trips. Situated close to Heumarkt underground car park, guests can reach their accommodation within minutes. Nearby attractions, including shopping streets, dining options and popular sites like the Christmas market, are easily accessible, making it a great base for family outings. Additionally, the friendly neighborhood further enhances the family-friendly vibe.
While some family rooms have unique planning or slight noise issues, these minor drawbacks are outweighed by the overall positive experience. The staff's friendliness and the safe environment of the family suites add to the appeal. The hotel's atmosphere is suitable for families, ensuring that everyone, from small children to parents, enjoys their stay. Overall, CityClass Hotel am Heumarkt is a family-friendly destination that provides a comfortable and enjoyable experience for travelers of all ages.
Nightlife
CityClass Hotel am Heumarkt is situated in the vibrant heart of Cologne’s old town, making it an energetic spot for those keen on nightlife. Surrounded by a variety of cafes, pizzerias, restaurants, beer halls and bars, it serves as a perfect starting point for exploring the city's top attractions like the Dom Cathedral and shopping areas. The hotel’s location is unbeatable for guests looking to immerse themselves in the local nightlife with immediate proximity to numerous entertainment venues.
However, the location also comes with its own challenges. Guests frequently mention the high noise levels at night, especially on weekends, due to the bustling nearby clubs, pubs and music from adjacent establishments that can be distinctly loud. The evenings are often lively, creating an ambient backdrop that some might find uncomfortably loud with intermittent disturbances even late into the night.
Despite the potential for nighttime noise, the lively atmosphere is often described as part of the hotel’s charm, making it highly recommended for party lovers who want to be right in the middle of the action. It’s a place where the energetic and joyful vibe of Cologne’s nightlife is just a step outside your door.
3 Star
CityClass Hotel am Heumarkt presents a compelling choice for travelers who appreciate good value for money. While officially a three-star hotel, many guests feel that it exceeds typical three-star expectations with several noting its quality of amenities and cleanliness as approaching four-star standards. The property is described as clean and well-equipped with rooms that, though small, provide adequate space for a comfortable stay.
The family rooms and corner rooms receive particular praise for their spaciousness and design. This hotel is well-suited for short stays and business travelers, offering a fair price for the value provided. Additionally, the staff is frequently highlighted for their friendliness and efficiency.
Located in the old town area, the hotel benefits from an excellent location, putting all key attractions within walking distance. Despite its central location, the rooms remain quiet, making it an ideal choice for travelers who need a restful night's sleep.
While some reviews mention that it doesn't fully reach four-star luxury and note the accessibility issues for wheelchair users, overall, it provides a solid and satisfying three-star experience with pleasant surprises that occasionally go beyond its ranking.
Business
CityClass Hotel am Heumarkt is highly regarded for its suitability for business travelers. Centrally located in the old town, the hotel boasts a prime position that offers both convenience and accessibility, particularly for those with nearby business events. The quiet ambiance, despite the bustling central location, makes it ideal for focused work and restful nights.
Facilities such as 24-hour reception, easy taxi arrangements and efficient checkout processes enhance the convenience for business guests. Three well-equipped conference rooms and a business center further accommodate conference stays and business meetings, making it an optimal choice for work-related trips. Additionally, the proximity to a reasonably priced parking garage adds to the ease of travel logistics.
The hotel’s clean, modern and comfortable rooms, albeit small, receive praise for their quietness and practicality. This setting is conducive whether the trip is solely for business or a mix of business and leisure. Despite the lack of specific mentions of other business facilities, the overall business-friendly environment makes CityClass Hotel am Heumarkt a recommended choice for professional travelers.
Dog Friendly
CityClass Hotel am Heumarkt is notably dog-friendly, creating an inviting atmosphere for pet owners. Pets are warmly welcomed with the hotel accommodating dogs throughout the premises, including the breakfast room, ensuring guests can enjoy their meals without leaving their pets behind. The presence of numerous dogs reflects the hotel's established dog-friendly rules and amenities and pet owners should anticipate an additional charge of €15 for their furry companions.
The hotel's location is particularly favorable for dog owners with several nearby parks where dogs can enjoy walks. This aspect makes the hotel not only good for pet owners but also a great choice for anyone looking to explore the vibrant, albeit sometimes crowded, area around the hotel.
Staff members are generally dog-friendly, although there were minor critiques regarding staff friendliness at departure. Nonetheless, the warm reception of dogs underscores the hotel's commitment to being a pets welcome area. The hotel’s atmosphere is described as cheerful, making it a pleasant stay for both humans and their canine friends.
No, CityClass Hotel am Heumarkt doesn't have any pool.
No, a spa isn't available at CityClass Hotel am Heumarkt.
Yes, CityClass Hotel am Heumarkt welcomes dogs.
Yes, parking facilities are available at CityClass Hotel am Heumarkt.
No, CityClass Hotel am Heumarkt doesn't have a gym.