Pearl Royal Hotel, Colombo
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Summary of reviewsPearl Royal Hotel in Colombo enjoys a central and strategic location, highly praised by guests for its proximity to key areas in the city. The hotel's positioning in Colombo 4 places it near prime shopping venues, eateries and Galle Road, making it convenient for visitors to navigate and access various attractions. Despite being centrally located, the hotel offers a tranquil environment away from the city's hustle and bustle, enhancing the value for money for travelers.
The hotel receives mixed feedback on its rooms. Positively, the rooms are spacious, equipped with basic amenities such as hot water, a mini-fridge and efficient air-conditioning. Guests found the beds comfortable, contributing to a good first impression at the lobby. However, significant improvements are needed in cleanliness and maintenance. Issues such as mold, cockroaches, dust and broken features like door locks and air conditioning units have been reported. Lack of soundproofing and inadequate facilities such as missing bathroom toiletries and the absence of a telephone to contact reception further detract from the guest experience.
Cleanliness is a major concern with multiple reports of dusty rooms, dirty carpets and the presence of insects. Despite some reviews mentioning spacious and mosquito-free rooms, the overall sentiment points to a need for better cleanliness and maintenance standards.
On the other hand, the hotel's staff receives consistent commendation for their friendliness, helpfulness and courteousness. Staff members, especially individuals like Hitesh at the front office, are recognized for their cooperative and flexible service, contributing positively to the hotel's welcoming atmosphere.
The wifi service also evokes mixed reviews. While it is generally available throughout the hotel and accessible most of the time, some guests experienced slow and unreliable connections, sometimes not working in the rooms.
The beds offer a mixed experience; many guests found them comfortable and clean. However, issues with old and stained bed linens, insects and broken furniture indicate a need for better upkeep.
In summary, Pearl Royal Hotel, Colombo, offers a strategically located accommodation with a friendly staff and comfortable beds. However, the hotel needs significant improvements in room cleanliness, maintenance and reliable wifi services to enhance the overall guest experience.
Categories
The hotel receives mixed feedback on its rooms. Positively, the rooms are spacious, equipped with basic amenities such as hot water, a mini-fridge and efficient air-conditioning. Guests found the beds comfortable, contributing to a good first impression at the lobby. However, significant improvements are needed in cleanliness and maintenance. Issues such as mold, cockroaches, dust and broken features like door locks and air conditioning units have been reported. Lack of soundproofing and inadequate facilities such as missing bathroom toiletries and the absence of a telephone to contact reception further detract from the guest experience.
Cleanliness is a major concern with multiple reports of dusty rooms, dirty carpets and the presence of insects. Despite some reviews mentioning spacious and mosquito-free rooms, the overall sentiment points to a need for better cleanliness and maintenance standards.
On the other hand, the hotel's staff receives consistent commendation for their friendliness, helpfulness and courteousness. Staff members, especially individuals like Hitesh at the front office, are recognized for their cooperative and flexible service, contributing positively to the hotel's welcoming atmosphere.
The wifi service also evokes mixed reviews. While it is generally available throughout the hotel and accessible most of the time, some guests experienced slow and unreliable connections, sometimes not working in the rooms.
The beds offer a mixed experience; many guests found them comfortable and clean. However, issues with old and stained bed linens, insects and broken furniture indicate a need for better upkeep.
In summary, Pearl Royal Hotel, Colombo, offers a strategically located accommodation with a friendly staff and comfortable beds. However, the hotel needs significant improvements in room cleanliness, maintenance and reliable wifi services to enhance the overall guest experience.
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Guest Reviews
Pearl Royal Hotel in Colombo boasts an exceptional location, garnering praise for its central positioning and ease of accessibility. Nestled in the heart of Colombo 4, it offers close proximity to Galle Road and an array of shopping areas. Guests appreciated being just a few meters from various stores, coffee shops and popular eateries like Popeye's, as well as fresh food markets such as Kells.
The positioning of the hotel makes it convenient for visitors to access all major places around the city, including shops and the train station. It was frequently highlighted as perfect, great and good with several reviews emphasizing both the value for money and the strategic placement within an urban area that remains calm and quiet. The central location ensures guests have an easy and quick gateway to the bustling city while still enjoying a tranquil environment. The combination of location and room facilities contributed positively to the experience of travelers, making it an ideal choice for trips to Colombo.
Pearl Royal Hotel in Colombo presents a mixed experience for its guests. On a positive note, the rooms are spacious, featuring hot water and a mini-fridge. Basic amenities are available and the bed is noted to be comfortable. The air conditioning works efficiently, ensuring a cool and pleasant atmosphere and the downstairs lobby gives a nice first impression.
However, several downsides overshadow these perks. Cleanliness appears to be a significant issue with reports of mold, cockroaches, dust and even a mouse in the rooms. Guests have found black hairs on the floor, stains on the bedding and an overall lack of cleanliness in various aspects, including the sink and bathroom areas. The rooms are described as dark, smelly and full of mosquitoes with faulty room features such as broken locks and malfunctioning air conditioning and TV units.
There is no lift and the rooms are not soundproof, contributing to discomfort. Maintenance seems lacking with broken chains, old room doors and issues like non-draining water in the bathroom. Some amenities, such as bathroom toiletries, are not provided and there is no telephone to contact reception from the room. Additionally, the parking area needs improvement to accommodate bigger vehicles.
In summary, while the Pearl Royal Hotel offers spacious rooms with some functioning amenities, significant improvements in cleanliness, maintenance and overall room conditions are necessary to enhance the guest experience.
At the Pearl Royal Hotel, Colombo, the bed situation is mixed. Many guests found the beds comfortable and well-made, praising the overall comfort that the accommodations provided. On the positive side, bed linens were noted as acceptably clean by some, suggesting that there are efforts towards maintaining hygiene to a certain level.
However, there are several recurring issues that cannot be overlooked. Multiple reviews highlighted problems with old, stained and yellowed bed linens, indicating a need for better maintenance and replacement of beddings. There were also mentions of insects, such as ants and lizards with some guests even reporting insect droppings on the bed covers. Such issues certainly detract from the overall experience.
Broken furniture and beds were also a concern for some travelers, indicating inconsistencies in the quality of the room furnishings. Additionally, specific complaints about the lack of Indian-type plugs, as well as room and door security, suggest areas needing improvement.
Overall, while the comfort of the beds themselves received praise, the surrounding cleanliness and maintenance issues pose significant drawbacks that need addressing.
Pearl Royal Hotel in Colombo has received mixed cleanliness reviews from guests. There are significant mentions of cleanliness issues with reports of dusty and dirty rooms, carpets and multiple surfaces stained. Some guests noted the presence of cockroaches and ants, as well as mold and moisture-related problems. Additionally, corridors and carpets often emitted unpleasant smells and several reviews pointed out issues like broken sockets, old bed linen and inadequate cleaning before arrival. On a positive note, some reviews did mention that the rooms are spacious and free from mosquitos. However, overall, there appears to be a consistent concern about the hotel's cleanliness and maintenance standards.
Pearl Royal Hotel in Colombo has garnered numerous positive reviews highlighting its staff. Described consistently as friendly, helpful and courteous, the hotel's team seems to place high importance on guest satisfaction. Several guests have emphasized the attentiveness and accommodating nature of the staff, citing their ability to assist round the clock. Special mentions were made about specific staff members like Hitesh at the front office, known for his cooperative and flexible attitude in arranging everything guests might need. The overall ambiance, supported by its kind and respectful staff, creates a safe and welcoming environment for visitors. Despite one negative mention regarding staff behavior, the overwhelming sentiment remains positive, portraying a team that is dedicated to providing an excellent guest experience.
Guests at Pearl Royal Hotel in Colombo have shared mixed experiences regarding the hotel's wifi services. There are comments about the wi-fi being available throughout the hotel and being accessible most of the time with some guests even mentioning the internet being of good quality. However, several reviews indicate that the wifi can be slow and unreliable at times with occasional reports of it not working in the rooms. Despite a few negative remarks on the internet speed, travelers still consider the hotel to offer good value for money.
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Location
The positioning of the hotel makes it convenient for visitors to access all major places around the city, including shops and the train station. It was frequently highlighted as perfect, great and good with several reviews emphasizing both the value for money and the strategic placement within an urban area that remains calm and quiet. The central location ensures guests have an easy and quick gateway to the bustling city while still enjoying a tranquil environment. The combination of location and room facilities contributed positively to the experience of travelers, making it an ideal choice for trips to Colombo.
Rooms
However, several downsides overshadow these perks. Cleanliness appears to be a significant issue with reports of mold, cockroaches, dust and even a mouse in the rooms. Guests have found black hairs on the floor, stains on the bedding and an overall lack of cleanliness in various aspects, including the sink and bathroom areas. The rooms are described as dark, smelly and full of mosquitoes with faulty room features such as broken locks and malfunctioning air conditioning and TV units.
There is no lift and the rooms are not soundproof, contributing to discomfort. Maintenance seems lacking with broken chains, old room doors and issues like non-draining water in the bathroom. Some amenities, such as bathroom toiletries, are not provided and there is no telephone to contact reception from the room. Additionally, the parking area needs improvement to accommodate bigger vehicles.
In summary, while the Pearl Royal Hotel offers spacious rooms with some functioning amenities, significant improvements in cleanliness, maintenance and overall room conditions are necessary to enhance the guest experience.
Beds
However, there are several recurring issues that cannot be overlooked. Multiple reviews highlighted problems with old, stained and yellowed bed linens, indicating a need for better maintenance and replacement of beddings. There were also mentions of insects, such as ants and lizards with some guests even reporting insect droppings on the bed covers. Such issues certainly detract from the overall experience.
Broken furniture and beds were also a concern for some travelers, indicating inconsistencies in the quality of the room furnishings. Additionally, specific complaints about the lack of Indian-type plugs, as well as room and door security, suggest areas needing improvement.
Overall, while the comfort of the beds themselves received praise, the surrounding cleanliness and maintenance issues pose significant drawbacks that need addressing.
Cleanliness
Staff
Wi-Fi
No, Pearl Royal Hotel, Colombo doesn't have any pool.
No, a spa isn't available at Pearl Royal Hotel, Colombo.
No, Pearl Royal Hotel, Colombo doesn't allow dogs.
Yes, parking facilities are available at Pearl Royal Hotel, Colombo.
No, Pearl Royal Hotel, Colombo doesn't have a gym.
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