Concepcion, O'Higgins 340-36.829394,-73.053911(Show on Map)
8.2
Very Good
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Hotel Terrano Concepción enjoys a standout central location, making it an ideal choice for both business and leisure travelers. Guests frequently commend the hotel's proximity to the city center, which allows easy access to attractions, restaurants and key services. This exceptional location makes it convenient for participating in local events and simplifying administrative tasks.
The hotel offers clean, comfortable and spacious rooms, ensuring a restful stay. Modern amenities like well-heated environments, air conditioning and soundproofing contribute to overall comfort. The varied buffet breakfast, often cited as very good and plentiful, is highly appreciated. The breakfast service, characterized by a wide range of options including fresh fruits, pastries and savory items, adds to the positive guest experience.
Staff at Hotel Terrano Concepción are often highlighted for their warm hospitality and readiness to assist. The hotel's cleaning service is frequently praised for maintaining excellent standards of hygiene and organization. Although occasional mentions of noise issues and outdated room decor arise, the overall impression remains positive due to the rooms' spaciousness and comfort.
Dining experiences at the hotel receive more mixed reviews. While breakfast and some lunch offerings are well-received, the restaurant's operations face criticism for early closures and limited menu variety, especially for vegetarian options. Nevertheless, certain dishes, such as the apple tart, receive praise.
The WiFi service generally satisfies many guests with stable and reliable connections, though some experience slow or unstable service, particularly in certain rooms. The gym and pool facilities also receive mixed feedback with many suggesting improvements due to poor equipment conditions and maintenance issues.
Parking at the hotel is viewed as secure and conveniently located, though the spaces are noted to be narrow and sometimes precarious. Nonetheless, the availability of private parking is considered a beneficial feature.
For families, Hotel Terrano Concepción offers a welcoming environment with children especially enjoying the pool room. The comfort of the beds and pillows is often highlighted, contributing to positive overall feedback.
Despite a few areas that could be improved, particularly around noise insulation, air conditioning and updating some facilities, Hotel Terrano Concepción generally delivers a pleasant and comfortable stay. The combination of its stellar location, attentive staff and robust breakfast makes it a commendable choice for visitors to Concepción, offering excellent value for its price.
Categories
Sustainability Journey
This hotel is noted as having a sustainability certification, indicating a commitment to environmentally friendly practices.
Family
This hotel is an excellent choice for a family-oriented stay, offering a welcoming family atmosphere. Children, in particular, enjoyed and loved the pool room. It is a good hotel for a family outing.
Business
While specific business amenities are not detailed, its central location may offer convenience for business travelers.
Parking
This hotel has free private parking available. It is well-located and offers a terrace for guests to enjoy.
Accessible
This hotel is entirely wheelchair accessible and hearing accessible. It provides elevator access to upper floors, catering to guests with diverse mobility requirements.
4 Star
This hotel provides family rooms with private bathrooms, free WiFi, air conditioning, and modern amenities. Guests can enjoy a sauna, and the staff is known for being friendly and helpful. It has a central location, easy access, and a clean neighborhood.
Honeymoon
Romantic
Nightlife
Room Types
Classic Triple RoomFeaturing free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The triple room features a coffee machine, a wardrobe, a safe deposit box, heating, as well as a flat-screen TV with cable channels. The unit has 3 beds.
SuiteGuests will have a special experience as the suite offers a hot tub. The suite features 1 bedroom and 1 bathroom with a bath and free toiletries. The suite provides a coffee machine, a wardrobe, a safe deposit box, a flat-screen TV with cable channels, as well as city views. The unit offers 1 bed.
Small Single RoomOffering free toiletries, this single room includes a private bathroom with a bath, a shower and a hairdryer. The single room offers a coffee machine, a wardrobe, a safe deposit box, heating, as well as a flat-screen TV with cable channels. The unit has 1 bed.
Small Twin RoomProviding free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The twin room provides a coffee machine, a wardrobe, a safe deposit box, heating and a flat-screen TV with cable channels. The unit offers 2 beds.
Standard Queen RoomOffering free toiletries, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The double room offers a coffee machine, a wardrobe, a safe deposit box, a flat-screen TV with cable channels, as well as city views. The unit offers 1 bed.
Twin RoomOffering free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The twin room offers a coffee machine, a wardrobe, a safe deposit box, heating and a flat-screen TV with cable channels. The unit offers 2 beds.
Guest Reviews
8.2
Very Good
Review Summaries
Location
Hotel Terrano Concepción stands out prominently due to its exceptional and convenient central location, making it an ideal choice for both business and leisure travelers. Guests repeatedly highlight the hotel's proximity to the city center, allowing easy access to various attractions, commerce, restaurants and key services. The location is particularly praised for facilitating participation in local events and simplifying administrative tasks.
The accommodation provides clean, comfortable and spacious rooms, ensuring a restful stay. Facilities are well-maintained and include modern amenities such as a well-heated environment, air conditioning and soundproofing, which contribute to an overall sense of comfort. The inclusion of a varied buffet breakfast is also appreciated, adding to the positive guest experience.
Attentive and friendly staff garners frequent mention with many reviewers noting their warm hospitality and readiness to assist. Cleanliness and organization of the hotel are consistently noted, reinforcing the reliable service standard of the hotel.
Despite occasional mentions of the immediate neighborhood being slightly neglected, guests generally feel safe and find the hotel surroundings conducive for walking and exploring downtown Concepción. The combination of excellent location, good facilities and dedicated staff makes Hotel Terrano Concepción a commendable choice for visitors to the city.
Breakfast
Hotel Terrano Concepción offers a breakfast experience that generally receives positive feedback from guests, highlighting its variety and quality. Guests often praise the breakfast as very good, delicious and plentiful. The buffet style is frequently mentioned, providing a wide range of options that satisfies diverse preferences. Many appreciate the inclusion of fresh fruits, pastries and savory items, noting these as particularly delightful.
The atmosphere is further enhanced by the friendly and attentive staff who ensure that the breakfast offerings are well-stocked and presented in an orderly manner. Despite some guests pointing out occasional instances of limited variety and specific items not meeting expectations, these concerns seem to be in the minority. Some reviews note that the breakfast could benefit from improvements, such as adding more natural juice options or enhancing the quality of cured meats and bread.
Overall, Hotel Terrano's breakfast is considered a robust start to the day, often cited as one of the best aspects of a guest's stay. It complements the hotel’s strong points of excellent location and warm hospitality, leaving most visitors well-satisfied.
Dinner
Hotel Terrano Concepción's dining experience offers a mixed bag, skewing more toward the less favorable side despite some redeeming qualities. The restaurant garners praise for the tasty and varied food with certain dishes like the apple tart standing out as exceptional. Guests also appreciate the quality of breakfast, noting it as a high point. For lunch, the feedback is generally positive, albeit described as regular.
However, there are significant concerns regarding the restaurant's operations and service. The frequent early closures of the restaurant and bar lead to frustration among guests with some unable to dine as expected. There is also a notable lack of variety, particularly for vegetarian options and the overall quality of the menu receives criticism for not living up to the standards given the prices charged.
Service woes are also a common theme with reports of inattentive and inexperienced waitstaff, long wait times and improperly set tables detracting from the dining experience. Instances of rude behavior from bar staff add to the negative perception.
Though the food can be enjoyable, the inconsistent availability, below-par service and limited menu options suggest that guests might face challenges when dining at Hotel Terrano Concepción.
Rooms
Hotel Terrano Concepción offers rooms that generally get favorable reviews for their spaciousness and comfort. Guests have noted that the rooms are clean with comfortable beds and bathrooms that are often described as very clean. The lighting is pleasant and the temperature is usually well-regulated, although there are some remarks about the lack of air conditioning and issues with heating in certain rooms.
Some guests appreciate the modern decor and well-maintained facilities, while others mention that the rooms are slightly outdated with old furniture, stained walls and occasional unpleasant smells. Noise can be a problem with complaints about being able to hear neighboring rooms, the elevator and external noises. The lack of mini-fridges and missing towels are also mentioned.
In summary, while Hotel Terrano Concepción rooms provide ample space and comfort with essential amenities and clean facilities, improvements in noise insulation, air conditioning and some updates to the older infrastructure would enhance the overall guest experience.
Beds
Guests of Hotel Terrano Concepción frequently praise the comfortable beds and pillows, often describing the beds as very comfortable, clean and of good size. Many reviewers highlight the softness of the mattresses and express satisfaction with the overall comfort provided during their stay. The spacious and cozy rooms are another positive point mentioned alongside the quality of the bedding.
However, there are several recurring issues noted. Some guests have encountered old and worn-out mattresses with some beds even being described as old and smelly. A few guests mentioned mattresses with noisy springs and unstable bed bases. Additionally, the condition of the pillows was frequently criticized, described as uncomfortable, worn out or terrible.
Overall, despite some negative feedback regarding the condition and age of the mattresses and pillows, many guests still find the beds at Hotel Terrano Concepción to be comfortable and conducive to a pleasant stay. The quality of the bedding is a standout feature for many, though improvements in updating older mattresses and pillows could enhance the experience further.
Cleanliness
Hotel Terrano Concepción is frequently praised for its excellent and quick cleaning service with many guests highlighting the order and cleanliness maintained in their rooms. Positive comments often mention the cleanliness and good aroma in the rooms, as well as clean and friendly staff. The facilities also receive commendations for being very clean and well-kept, even if they are a bit outdated. Guests speak highly of the clean bathrooms and daily provision of clean towels, which contribute to an overall tidy and organized feel.
However, there are also reports that cleanliness could be improved in some areas. Some guests have noted dirty carpets, doors and the occasional presence of mold or bad smells in the rooms. A few reviews pointed out specific issues such as rust stains around drains, dirty storage areas and bathrooms that needed better attention.
Despite these occasional shortcomings, the overall impression is one of cleanliness and comfort. The staff seems responsive, maintaining the premises to a satisfactory level for most guests. The hotel appears to balance cleanliness with comfort, making it a fairly reliable option for travelers prioritizing hygiene in their stay.
Staff
The reviews for Hotel Terrano Concepción paint a picture of a hotel largely characterized by its attentive and friendly staff. Guests commonly highlight the warm and welcoming nature of the reception team with many emphasizing their helpfulness and kindness. The staff are consistently described as being very good, accommodating and professional, ensuring that the level of service remains high from the moment guests step into the hotel.
The breakfast service also receives commendation with staff displaying great hospitality and attention to the needs of guests, including those with specific dietary requirements. This level of care extends to the cleaning staff, who are noted for their friendliness and efficiency.
However, isolated complaints suggest there are occasional lapses in training and attentiveness with a few staff members shown to be less receptive or lacking in empathy. Despite these instances, the overall sentiment remains positive with the majority of guests experiencing exceptional service and professional attention from the hotel team. This blend of cordiality and competence ensures that most visitors feel well-cared-for during their stay at Hotel Terrano Concepción.
Wi-Fi
The WiFi experience at Hotel Terrano Concepción varies among guests with several highlighting both its strengths and areas needing improvement. On a positive note, numerous guests reported that the WiFi worked well with a stable and reliable connection. Many described the internet as great and some lauded the presence of WiFi everywhere in the hotel, making connectivity convenient across different areas.
However, there were also remarks pointing out certain issues. Some guests experienced very slow internet service or found the connection to be unstable at times. There were instances where the WiFi signal did not reach certain rooms, particularly those in dormitory 926. Additionally, a few guests mentioned that the WiFi was insufficient for their needs or did not work at all during their stay. Despite these drawbacks, many guests who specifically requested good WiFi had no problems, suggesting that the hotel may be responsive to specific connectivity requests.
Overall, while the WiFi service at Hotel Terrano Concepción generally satisfies many guests, there is room for improvement to ensure more consistent and widespread access throughout the property.
Gym
The gym at Hotel Terrano Concepción provides a mix of experiences for guests. While some reviews highlight the gym as good and very nice, many others indicate that the facility could use significant improvements. Several guests note that the gym machines are in poor condition and need maintenance. Others mention that the gym is poorly equipped and lacks a sufficient number of machines, which impacts the overall usability. It's also mentioned that some gym equipment is not operational. Therefore, while the gym has potential, it currently seems to fall short of expectations for many guests.
Pool
Hotel Terrano Concepción has a pool that is predominantly described as decorative and quite small. Guests have frequently noted that it isn't suited for swimming and often found it to be unavailable or out of service. Issues with cleanliness, such as finding feathers and poorly-maintained water, were commonly reported. There is also a lack of privacy and no lifeguard on duty, adding to the concerns around the pool area. Additionally, the pool area generated noise, disturbing those with rooms facing it. Overall, the pool at Hotel Terrano Concepción leaves much to be desired for those looking for a swim or seeking relaxation by the water.ujar
Parking
Hotel Terrano Concepción offers a mixed experience when it comes to parking options. Many guests appreciated the secure and on-site parking, highlighting it as safe, free and conveniently located. The availability of private parking is consistently noted as a positive aspect and some guests find the parking capacity to be sufficient for their needs. However, multiple reviews point out that the parking spaces are quite narrow and can be challenging to navigate.
Some concerns were raised about the size and condition of the parking lot with several mentions of it being small, dark and in need of better maintenance. Guest feedback also highlighted issues such as exposed cables and smoke, which detracted from the overall parking experience. Despite these drawbacks, the availability of parking is generally viewed as a beneficial feature of the hotel, albeit with limitations and areas needing improvement.
Family
Hotel Terrano Concepción is an excellent choice for a family-oriented stay, offering a welcoming family atmosphere. Reviews highlight that it is a good hotel for a family outing. Children, in particular, enjoyed and loved the pool room, which seems to be a popular feature. Although there are no specifics on other family or children's activities, the overall impression is that everything feels very familiar and accommodating. One suggestion for improvement is the upgrade to smart TVs, which would be particularly beneficial for families with kids. Caution should be noted for elderly guests, as the bathtub may pose a safety risk.
4 Star
Hotel Terrano Concepción is centrally located, making it conveniently close to many services and attractions. Guests frequently mentioned that the rooms are very comfortable, consistent with four-star accommodations. While some reviews questioned its four-star status, observers noted that aspects like the pillows align well with what one would expect from a hotel of this rating. The hotel offers excellent value for its price, although opinions on the quality of food were somewhat mixed. Meanwhile, the overall service received varied comments with some guests feeling it fell short of four-star standards, likening it more to a three-star experience. Despite these discrepancies, the hotel's key advantage remains its central location and comfortable lodging.
Business
Hotel Terrano Concepción is highly recommended for business travelers, boasting comfortable rooms with ample space for working. The hotel offers optimal facilities for business needs, including desks in the rooms which are ideal for work. Guests appreciate its strategic location, conveniently close to the business district, ensuring ease of access for business purposes. The quality of service is consistently praised with excellent attention at reception.
The accommodation is described as good with nice meals, providing an excellent price-quality relationship that meets the expectations of travelers. Rooms feature comfortable beds which ensure a good night's rest after a busy day. Despite some noise issues due to events, the overall sentiment remains positive, making it well-suited for short stays and business trips. The hotel's functionality and service excellence make it a reliable choice for fulfilling business purposes.
FAQ
No, Hotel Terrano Concepción doesn't have any pool.
No, a spa isn't available at Hotel Terrano Concepción.
No, Hotel Terrano Concepción doesn't allow dogs.
Yes, parking facilities are available at Hotel Terrano Concepción.
