Four Points Flex by Sheraton Copenhagen City

Copenhagen 55.67158300, 12.56123000 , Helgolandsgade 14 (Show on Map)
7.4
Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsFour Points Flex by Sheraton Copenhagen City enjoys high praise for its strategic location, just a few minutes' walk from major transport hubs like the central train and metro stations. Situated between the vibrant Meat Packing District and Tivoli Gardens, the hotel offers easy access to numerous bars, restaurants and cafes, making it an ideal base for exploring Copenhagen. Guests appreciate the safe and friendly atmosphere of the surrounding neighborhood.

The rooms at the hotel, although on the smaller side, are often noted for their clean, fresh and minimalist appearance. Equipped with basic but functional amenities, they cater to various needs. Guests find the rooms cozy and practical with some larger options suitable for families. Despite occasional complaints about cramped spaces and outdated furnishings, the overall sentiment is positive, particularly regarding cleanliness and comfort.

Breakfast receives mixed reviews. While some guests delight in the fresh juices, coffee, teap, yoghurts, pastries, cheeses, meats and made-to-order omelets, others find the offerings limited and sometimes of low quality. Cleanliness and organization issues at the breakfast setup are also mentioned, suggesting room for improvement.

Cleanliness in general is a mixed bag with many guests affirming the hotel’s modern and spotless common areas, clean towels and bedding and well-maintained amenities. However, issues like dirty carpets, mold in bathrooms and poor ventilation detract from this positive image for some visitors.

The staff at Four Points Flex by Sheraton Copenhagen City stand out for their exceptional friendliness and professionalism. They are particularly noted for their courteous service and helpful nature, contributing significantly to the overall positive guest experience.

Wi-Fi connection can be hit-or-miss with some guests experiencing reliable internet while others face issues with connectivity and speed. Family rooms are available and somewhat spacious, though the hotel's proximity to nightlife areas featuring strip clubs and bars may deter those with young children.

For nightlife enthusiasts, the hotel’s proximity to numerous bars, cafes and nightclubs is a plus, although the noise late into the night can be problematic. Despite the dynamic environment, some guests appreciate the vibrant setting.

Beds are generally praised for their comfort, despite some finding them too firm or narrow. The hotel's simple yet elegant decor contributes to a pleasant aesthetic, enhancing the overall comfort level.

As a three-star hotel, it provides basic yet clean and comfortable accommodations. While the rooms are well-kept, some guests feel the amenities and price point don’t quite match up with other options in the market. Despite a few drawbacks such as no free breakfast and lack of air conditioning, it remains an attractive option for budget-conscious travelers valuing cleanliness and central location.
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Dog Friendly Hotel
Dogs are welcome at this hotel for a fee. One source indicates a maximum of up to four pets may be allowed per room. Pets are not permitted in the breakfast area.

Family Friendly Hotel

Hotel near Nightlife Spots

Hotel with Parking

3-Star Hotel

Room Types
Efficient Double Room with Double Bed This double room features a private bathroom, and an electric kettle. The unit has 1 bed.

Efficient Single Room with Twin Bed This double room offers a private bathroom, and an electric kettle. The unit has 1 bed.

Standard Twin Room This double room has a private bathroom and an electric kettle. The unit has 2 beds.

Standard Double Room with King Bed This double room features a private bathroom and an electric kettle. The unit offers 1 bed.

Standard Family Room with King Bed and Non-Private Sofa Bed This double room offers a private bathroom, and an electric kettle. The unit has 2 beds.

Guest Reviews
7.4
Good
Location
Four Points Flex by Sheraton Copenhagen City boasts a fantastic location, offering close proximity to Copenhagen's main transport hubs and popular attractions. Known for being just a few minutes' walk from the central train and metro stations, the hotel provides convenient access to the entire city. Many reviewers highlight its central position, nestled between the vibrant Meat Packing District and the famous Tivoli Gardens, making it an ideal starting point for exploring Copenhagen. Guests appreciate its walking distance to numerous bars, restaurants and cafes, ensuring a lively and engaging stay. The surrounding neighborhood is described as safe and friendly, providing a pleasant atmosphere for visitors. Overall, the hotel's strategic location and easy access to public transport receive high praise, making it a top choice for travelers who value convenience and connectivity.

Breakfast
The breakfast at Four Points Flex by Sheraton Copenhagen City has garnered a mixed reception from guests. While many appreciated it as good, simple and delicious, others found it lacking in variety and quality. Key highlights among positive reviews include compliments on its fantastic offerings like fresh juices, coffee, tea, yoghurts, pastries, cheeses, meats, a variety of breads, cereals and made-to-order omelets. Some guests praised the hotel for providing a continental breakfast that was reasonably priced with a very varied selection and delicious coffee.

On the downside, several guests noted that the breakfast was basic, often minimal and at times, not worth the price. Common criticisms mentioned a lack of sufficient options, very limited variety and occasional issues with food quality, such as cold scrambled eggs and previously frozen items. Additionally, some experienced logistical problems, such as late food supplies, unclean tables and a confusing arrangement at the nearby bar where breakfast is served. This setup was described as poorly organized with missing cutlery and limited options, which disappointed several guests.

In summary, while some guests found breakfast to be a delightful and satisfactory experience, others felt it fell short of expectations, pointing to limited choices and occasional low quality as areas needing improvement.

Rooms
Four Points Flex by Sheraton Copenhagen City offers a range of rooms that cater to various needs, though they tend to skew on the smaller side. Despite their size, many guests appreciated the clean and fresh appearance of the rooms, describing them as spotless, cozy and functional. The rooms are often noted for being simple and minimalistic, yet equipped with all the necessities for a comfortable stay.

The bathrooms, while very small and basic, are consistently clean. Some guests found the shower setups to be less than ideal with water often spreading throughout the bathroom. However, the cleanliness and modern touches of the towels were well-received.

Room sizes varied significantly with some guests enjoying spacious and bright accommodations while others found their rooms cramped and in need of renovation. The larger rooms were particularly appreciated by families and those needing a bit more space. Some rooms, especially those on higher floors, were noted as being outdated and in need of a refresh.

Functional and practical, the rooms often included handy features like a desktop with a folding bed, although storage space was minimal with few wardrobes and drawers. Comfort was generally good with many guests finding the beds very comfortable, although size and configuration issues, such as small double beds and hard sleeper sofas, were mentioned.

Despite some reports of drafty windows and occasional street noise, the overall sentiment towards room cleanliness and functionality was positive. The hotel’s modern, minimalistic interior design was praised for its simplicity and adequacy, making it a good choice for short stays and city explorations. The staff was noted as young and generally helpful, although a few issues with service were pointed out.

In conclusion, Four Points Flex by Sheraton Copenhagen City provides clean, functional and mostly comfortable accommodations, albeit with some small rooms and basic amenities. It offers a practical base for exploring Copenhagen, particularly if travelers are prepared for minimalistic and sometimes snug quarters.

Beds
At Four Points Flex by Sheraton Copenhagen City, many guests consistently praise the beds for their comfort. Visitors frequently note the comfortable mattresses and generally cozy sleep experiences. Beds are described as comfortable, firm and supportive with lovely blankets and good-quality bedding. Several reviewers emphasized that they enjoyed a good night's sleep, thanks to the comfortable bed settings.

However, while many found the beds to be comfortable, some guests found the experience mixed. A few reviews mentioned that the beds were too firm or too hard for their liking. The pillows received mixed feedback; some found them uncomfortable and insufficiently supportive. There were also mentions of the beds being quite narrow and in some cases, seemed to affect the overall comfort, especially in smaller rooms.

The hotel appears to offer an elegant and simple decor for the beds, which contributes positively to the room's aesthetic. Despite some critical feedback regarding firmness and size, the comfortable bedding and cleanliness of the beds left a largely positive impression on many guests.

Cleanliness
Four Points Flex by Sheraton Copenhagen City garners a mixed reception regarding its cleanliness from guest reviews. Positively, many guests praise the hotel for its lovely, basic yet spotless rooms, describing them as clean, tidy and modern with very well-maintained amenities. Towels and bedding are frequently mentioned as being exceptionally clean and the overall upkeep of the rooms is perceived as excellent. Guests also find the rooms spacious, cozy and bright, appreciating the clean facilities throughout the building.

However, there are notable concerns about certain cleanliness aspects. Negative mentions include dirty, stained and moldy carpets, especially on the 5th floor and in some corridors. Instances of mold on the walls, poor ventilation and unpleasant odors are highlighted. Bathrooms, while functional, are criticized for their space constraints, cleanliness issues and inadequate soundproofing. Problems with shower water spreading throughout the bathroom and outdated furnishings add to the discontent.

Despite these critiques, the friendly and helpful staff, as well as the central location, make Four Points Flex by Sheraton Copenhagen City a functional and fairly affordable option for travelers who prioritize cleanliness in certain areas but are ready to overlook some drawbacks.

Staff
The Four Points Flex by Sheraton Copenhagen City is widely praised for its exceptional staff in various guest reviews. The personnel are frequently described as very friendly, helpful and accommodating. The reception team, in particular, receives high marks for their politeness and willingness to assist with issues and recommendations, making check-in and check-out processes smooth and efficient. Many guests highlight the extraordinary service-minded nature of the staff, noting their proficiency in handling diverse needs, from printing tickets to organizing taxis.

Moreover, the staff's friendliness and professionalism stand out, contributing significantly to the overall positive experience. Whether it’s the receptionists, who often receive accolades for their fluency in English and courteous demeanor or the housekeeping team maintaining cleanliness and addressing room issues, the staff's commitment to guest satisfaction is evident. While there are a few mentions of temporary workers who might lack experience, these instances are overshadowed by the overwhelming recognition of the staff's kindness and professional conduct.

The hotel's convenient location near Copenhagen Central Station, combined with a team that consistently earns praise for their friendly and helpful nature, makes it a compelling choice for travelers. This exceptional service, combined with the hotel’s amenities and excellent positioning, ensures that guests not only feel welcomed but are also well taken care of throughout their stay.

Wi-Fi
The Wi-Fi at Four Points Flex by Sheraton Copenhagen City has received mixed reviews. Some guests have noted that the internet works well and have praised the good Wi-Fi connection. However, others have reported issues such as unreliable, unstable or weak connections, particularly in the rooms. There have been instances where guests were unable to use the hotel's Wi-Fi in their rooms or found it to be quite slow. While there are positive comments, potential visitors should be aware that the internet experience may vary.

Family
Four Points Flex by Sheraton Copenhagen City offers spacious family rooms, making it a practical choice for families. Its location close to Central Station is convenient and family-friendly. However, the surrounding area with its proximity to strip clubs and bars, may not be ideal for young children. Some family rooms are large and comfortable, though others may feel cramped for four people. The breakfast offerings might not cater well to families. Overall, it is recommended for families due to its amenities and location, but caution is advised regarding the nearby entertainment options.

Nightlife
Four Points Flex by Sheraton Copenhagen City is situated in an area bustling with nightlife, making it a prime spot for those who enjoy vibrant evening activities. The hotel’s proximity to numerous bars, cafes and nightclubs ensures guests have plenty of options to explore after dark. Located close to the city center and train station, it offers convenient access to the heart of Copenhagen’s entertainment scene.

However, the lively atmosphere comes with a significant downside: noise. The streets around the hotel are filled with party-goers and the din from nearby bars, loud music and people shouting is prevalent late into the night, often continuing until 3 am. The area is described as noisy with sounds penetrating even into the hotel rooms due to a lack of soundproofing.

In addition to the bustling nightlife, the neighborhood features strip clubs and an active red-light district, which may not be suitable for all visitors. The presence of drug dealers, homeless individuals and occasional street altercations contribute to the boisterous environment. There is some traffic noise, as well with cars playing loud music and screeching their tires.

Despite the rowdy surroundings, some guests find the nightlife manageable and appreciate the energetic setting. The area does offer several restaurants and cafes, providing a mix of dining options. For those who thrive in a dynamic and spirited environment, Four Points Flex by Sheraton Copenhagen City offers an authentic slice of Copenhagen’s nocturnal life.

3 Star
Four Points Flex by Sheraton Copenhagen City offers basic facilities with a focus on cleanliness and comfort. As a budget-friendly, three-star hotel, its amenities are considered reasonable, though it is noted to have a somewhat outdated interior. Despite this, it upholds a decent standard for a budget accommodation with spotless rooms and a comfortable stay.

However, the hotel falls short on certain aspects, such as not offering free breakfast and lacking air conditioning. Some guests found the cost to be higher than expected for the quality received, comparing it unfavorably to other three-star hotels in the area. This has led some to describe the experience as not living up to what a typical three-star hotel should offer.

Guests generally found it to be a reasonable option for budget travel but pointed out that there are other hotels offering better value for money. Despite a few drawbacks, such as limited amenities and room ambiance issues, the hotel is still considered a nice and comfortable place by some, making it a contender for a budget-conscious traveler.


No, Four Points Flex by Sheraton Copenhagen City doesn't have any pool.

No, a spa isn't available at Four Points Flex by Sheraton Copenhagen City.

Yes, Four Points Flex by Sheraton Copenhagen City welcomes dogs.

Yes, parking facilities are available at Four Points Flex by Sheraton Copenhagen City.

No, Four Points Flex by Sheraton Copenhagen City doesn't have a gym.

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