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Summary of reviews'The Square' Hotel in Copenhagen garners acclaim for its exceptional location, right in the heart of the city. Perfect for travelers keen on exploring the local attractions, the hotel is within walking distance of sights like Tivoli Gardens, Rådhuspladsen and the bustling Strøget shopping street. Public transportation, including the central train station and metro, is conveniently accessible, making it easy for visitors to navigate the city and commute from the airport. The abundance of nearby dining, shopping and entertainment options also enhances its appeal.
The breakfast service is highly praised for its variety and quality, featuring both Danish and international dishes, ensuring a delightful start to the day. The rooftop setting on the 6th floor, replete with stunning views, adds to the experience. Despite occasional crowding and issues with food replenishment during peak hours, the breakfast is generally considered worth its cost.
The dinner service also receives favorable comments, particularly the offerings at Il Ponte, although some guests note a lack of vegetarian options. The hotel staff, described as friendly, helpful and professional, significantly contribute to a positive dining experience and overall stay.
Guest reviews on the rooms are mixed. Many appreciate the cleanliness, modern furnishings and comfort of the beds. However, some guests highlight issues with room size, particularly the triple rooms and mention outdated furniture and poor lighting. Despite these concerns, the modern touches and well-maintained facilities generally meet guests' expectations.
Cleanliness is a strong point with the hotel and rooms often described as spotlessly clean. The "request-only" cleaning service policy has led to some dissatisfaction, but overall, the premises are well-kept, contributing to a pleasant stay.
The staff at The Square is frequently commended for their excellent customer service. Guests appreciate the welcoming and professional demeanor of the personnel, which enhances the overall guest experience. Though there are occasional complaints about inattentive or unprofessional behavior, the predominant sentiment is positive.
WiFi connectivity at the hotel receives mixed reviews. While some guests enjoy fast and reliable internet access, others encounter significant issues with weak signals and inconsistent connectivity, highlighting an area for improvement.
Parking is available but limited and expensive. With only a few spots available, pre-booking is recommended. The high cost and the need for clearer parking information are noted downsides.
The hotel is considered family-friendly, offering spacious and interconnected rooms, along with amenities like a pool and play area, making it a good choice for those traveling with children. However, some guests find the sofa beds uncomfortable.
Finally, The Square's location near vibrant nightlife venues is both a boon and a bane. While the proximity to bars, clubs and restaurants offers exciting evening options, it also brings considerable noise, which can be disruptive to light sleepers.
In conclusion, The Square Hotel presents an attractive option for travelers prioritizing location and convenience with friendly staff, clean rooms and a satisfying breakfast service enhancing its appeal. However, potential guests should consider the mixed feedback on room size, noise levels and WiFi connectivity when planning their stay. Show more
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Categories
Dog Friendly Hotel
Pets are welcome in designated rooms on the 4th floor and most public areas except restaurants. Upon check-in, dogs receive treats, bowls, and dog bags. The hotel can assist with arranging dog walking services.
Hotel near Nightlife Spots
Located at Rådhuspladsen (City Hall Square), The Square is surrounded by lively bars, cozy pubs, and nightclubs. The hotel's central location makes it easy to experience Copenhagen's nightlife right outside the door.
Business Hotel
The Square Hotel offers a business lounge on the 6th floor with city views and a terrace. It provides printing and copying services.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Parking
4-Star Hotel
Room Types
Superior Single RoomThis room features a minibar, flat-screen TV and air conditioning. It also comes with a steamer and a safety box.
Standard Double or Twin RoomThis room features a minibar, flat-screen TV and air conditioning. It also comes with a steamer and a safety box.
Superior Twin or Double RoomThis room features a minibar, flat-screen TV and air conditioning. It also comes with a steamer and a safety box.
Executive Double or Twin Room with Lounge AccessThis room features a minibar, flat-screen TV and air conditioning, along with views of Rådhuspladsen City Hall Square. It also comes with a steamer and a safety box.
The lounge is open daily between 14.00-21.00 and guests can enjoy complimentary coffee/tea, pastries, beverages and other snacks.
There is also a library including newspaper and magazines.
Triple RoomThis room features a minibar, flat-screen TV and air conditioning. It also comes with a steamer and a safety box.
Standard Double Room with Romance PackageThis room features a minibar, flat-screen TV and air conditioning. It also comes with a steamer and a safety box.
The package includes a bottle of champagne in the room upon arrival.
Standard Double Room with Tivoli PackageThis room features a minibar, flat-screen TV and air conditioning. It also comes with a steamer and a safety box.
The package includes free admission to Tivoli Gardens Amusement Park.
Standard Single RoomThis room features a minibar, flat-screen TV and air conditioning. It also comes with a steamer and a safety box.
Family RoomThis room features a minibar, flat-screen TV and air conditioning. It also comes with a steamer and a safety box.
Small Double RoomProviding free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 1 bed.
Luxury Connecting RoomFeaturing free toiletries, this family room includes a private bathroom with a bath and a hairdryer. The air-conditioned family room features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views.
Junior SuiteThe air-conditioned suite has 1 bedroom and 1 bathroom with a hairdryer and slippers. The suite offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 1 bed.
Executive King Deluxe with Lounge Access
Guest Reviews
8.0
Very Good
Location
The Square Hotel in Copenhagen enjoys high praise for its exceptional location, making it a prime choice for travelers keen on immersing themselves in the city's vibrant life. Nestled directly in the city center, the hotel stands in close proximity to major attractions like Tivoli Gardens, Rådhuspladsen and the bustling Strøget shopping street. Guests appreciate its strategic spot near the central train station and metro, providing seamless access to public transportation and easy commutes from the airport.
Reviewers consistently highlight the convenience of being within walking distance to numerous sights, including museums, monuments and the scenic Nyhavn area. The abundance of nearby restaurants, shops, bars and cafes allows visitors to indulge in local dining and retail experiences effortlessly.
For those visiting Copenhagen for a short city trip, The Square's location proves ideal, offering a perfect base to explore the city's attractions on foot. The central, yet surprisingly quiet, location ensures a restful stay while keeping the hustle and bustle of city life within arm’s reach.
In summary, if location is a top priority, The Square Hotel’s positioning in the heart of Copenhagen provides unbeatable convenience for sightseeing, dining and exploring everything the city has to offer. The added bonus of friendly staff, clean rooms and convenience-oriented amenities further enhances its appeal as a top choice for visitors.
Breakfast
The breakfast experience at "The Square" hotel has garnered generally positive feedback from guests, who appreciate its extensive and diverse offerings. Many guests describe the breakfast as very good with particular highlights on its variety and the quality of food available. The breakfast buffet features both Danish and international dishes, including different bread types, cheeses, meats, fresh fruits, yogurt and more. Several reviews mention that the breakfast is abundant, plentiful and delicious, offering a satisfying start to the day.
However, some reviews note the breakfast area can become quite crowded and chaotic, especially during peak hours. Issues such as food items running out and not being replenished, as well as a lack of pastries or hot dishes, were mentioned by a few guests. Despite these concerns, the overall sentiment about the breakfast remains positive with guests often praised the taste and range of choices available.
The breakfast is served on the 6th floor, which some guests enjoyed, especially noting the views from the rooftop terrace. Though some found the breakfast a bit expensive, many felt it was worth the price due to its richness and variety. Additionally, the organizational improvements and attentiveness of the staff at peak times were appreciated by many visitors.
In summary, the breakfast at "The Square" is generally well-received with high marks for variety, quality and the pleasant setting, despite occasional issues with crowding and replenishment during busy times.
Dinner
The Square offers a delightful dining experience for guests, although some feel the addition of an on-site restaurant would be beneficial. The dinner service is well-regarded with many praising its organization and the quality of the food. Guests frequently mention the delicious offerings at Il Ponte, highlighting it as a standout choice. The grilled variety dinner receives favorable comments, though it's noted that vegetarian options are somewhat limited.
The hotel's breakfast also garners positive remarks with a good selection that caters to different tastes. However, some guests find the breakfast area a bit cramped, especially during busier times. Despite this, the overall dining experience at The Square is enhanced by its superb location, allowing easy access to nearby restaurants, pubs and a vibrant food hall.
The hotel's proximity to attractions like Tivoli, Stoget shopping street and various coffee shops and bars makes it ideal for both city exploration and evening meals. Guests particularly appreciate the lounge bar and its view, adding an extra layer of enjoyment to their stay.
Rooms
At 'The Square,' guest experiences with the rooms are a blend of praise and critique. Many guests appreciated the rooms' cleanliness, often describing them as spacious, comfortable and modernly furnished with good amenities such as minibars, bathrobes and heated bathroom floors. The central location of the hotel adds to its appeal, making it a convenient choice for city explorers.
However, several comments highlight issues with room sizes, especially the triple rooms, which were frequently noted as cramped. Some guests found the rooms outdated and the furniture worn, while others mentioned problems such as poor lighting, lack of water pressure in the showers and noise from neighboring rooms or nearby pubs. Additionally, the intermittent room cleaning and need for renovation were points of dissatisfaction for some guests.
While the views from some rooms were praised for their splendid outlooks, others were described as disappointing or noisy. Comfort-wise, the beds were generally found to be comfortable, but sofa beds received criticism for being less so. Room facilities were often functional but basic with some complaints about small wardrobes, insufficient lighting and dated furnishings.
Despite a few cleaning lapses and maintenance issues, many guests found the rooms to be clean and well-kept overall. With the hotel’s mixture of older charm and modern touches, 'The Square' offers a varied stay experience that may appeal more to those prioritizing location and cleanliness over ample space and modern luxury.
Beds
In evaluating the beds at "The Square," the reviews reveal a mixed picture. Guests frequently praised the comfort of the beds with many describing them as very comfortable and even "super comfortable." Larger bed options such as king-size, queen-size and four-poster beds received positive remarks for their spaciousness and coziness.
However, several negative points emerged as well. Beds were often criticized for being too small or narrow, a feature that many found uncomfortable. The twin beds, in particular, were noted for their small size. Sofas and extra beds in triple rooms were often mentioned as being uncomfortable and impractical for multiple nights. Additionally, some guests had issues with the mattresses, finding them either too soft or too hard, which affected their overall sleep quality.
There were complaints about other comfort elements, including pillows, duvets that were too warm and beds that dipped in the middle or had issues with stability when combined. Instances of beds being too close together or placed awkwardly in the rooms were also noted, contributing to the discomfort. Despite these inconsistencies, the positive feedback on comfortable beds generally outweighed the complaints, suggesting that experiences may vary based on individual preferences and room types.
Cleanliness
Despite some mixed feedback, "The Square" generally receives positive remarks regarding its cleanliness. Reviewers frequently highlight that rooms are very clean and well-maintained, often describing them as spotlessly clean and generally tidy. The hotel itself is also commended for being clean, modern and functional with clean public areas and a clean overall appearance.
However, it is important to note that cleaning services operate on a request-only basis, which requires guests to ask for room cleaning daily and this has led to some dissatisfaction. Some reviews mentioned that the daily cleaning needs to be requested each time and in some cases, cleaning requests were not honored promptly. Issues such as dust accumulation, uncleaned rooms upon arrival and poor daily room cleaning have been mentioned. There were isolated concerns about specific hygiene problems, such as odors in rooms, bathroom cleanliness, dirty tea cups and issues with linens and towels.
Despite these drawbacks, many guests find the clean rooms and public areas meet their expectations, especially with the modern and well-decorated rooms. The hotel's location, close to Tivoli Gardens and its overall clean and well-maintained premises also add to its appeal.
Staff
The guest reviews for 'The Square' hotel highlight a predominantly positive impression of the staff. Guests frequently commend the staff for being friendly, helpful and accommodating with mentions of excellent customer service throughout various areas of the hotel, including the reception and breakfast service. The staff is described as professional and attentive, making the check-in process smooth and ensuring a welcoming atmosphere. Several reviews emphasize the politeness, kindness and overall pleasant demeanor of the personnel, reflecting a high level of service-mindedness and efficiency.
On the less favorable side, there are some mentions of staff being unfriendly or inattentive and a few incidents of unprofessional behavior like smacking food and displaying arrogance. Housekeeping also appears inconsistent at times with occasional lapses in cleanliness and room maintenance.
Despite these occasional critiques, the prevailing sentiment is one of satisfaction with the helpful, courteous and genuinely friendly behavior of the staff, contributing significantly to positive guest experiences at the hotel.
Wi-Fi
'The Square' hotel has received mixed reviews regarding its WiFi connectivity. While many guests highlighted good aspects with comments like very good WiFi, good WiFi and great WiFi, others encountered significant challenges. Positive reviews praised the WiFi speed as great and appreciated the fast and uncomplicated access. However, numerous guests experienced issues such as unreliable, weak and poor WiFi signals. Some mentioned that the connection did not work in their rooms or required sitting in the corridor to access the network. There were also several remarks about slow internet speeds and efforts from the hotel to fix router problems that didn't fully resolve the connectivity issues. Despite some guests having no problems, others found the overall internet experience less than satisfactory.
Parking
Travelers visiting The Square often comment on the parking situation with a general consensus that, while there are multiple parking options nearby, the scenario is far from perfect. Guests appreciate the presence of a parking lot right next to the hotel and the availability of private parking at lower rates than nearby parking facilities. Additionally, guarded public parking is available, albeit for a fee.
Some favorable aspects include the convenience of parking almost next door and the availability of a parking garage. However, the limited parking spaces with only four spots for the entire hotel, often result in difficulties for guests. While the private courtyard offers five additional spaces, pre-booking is recommended due to high demand.
Several reviews highlight the cost as a significant downside—the parking fees can be steep with some guests mentioning rates as high as 50 to 53 euros per day. The high price is often unexpected and added on top of the hotel stay, contributing to a less favorable experience. Moreover, there is a certain level of confusion surrounding parking information and clarity in this regard is frequently requested by guests.
Overall, while parking is available at The Square, it is limited and comes at a high cost with the convenience of location often offset by the price and lack of direct access. Consider planning ahead and booking valet options if staying here, as availability can be an issue.
Family
'The Square' receives numerous positive remarks for its family-friendly facilities and overall welcoming atmosphere for families with children. Notably, the hotel ensures convenience for families by offering spacious rooms and interconnected options, such as adjoining rooms and rooms with internal doors. This setup enhances the stay for families who need the additional space and ease of movement between rooms, particularly beneficial during family events like weddings.
Many guests appreciate the two washbasins in the bathroom, which make mornings more manageable for families. Despite some rooms being described as small, the overall layout is deemed family-friendly and ideal for those traveling with children.
The presence of a pool and a play area adds to the hotel's appeal for families, providing entertainment options that cater to younger guests. The location is also highlighted as ideal for families, especially due to its proximity to Tivoli.
However, it is noted that the sofa beds and spring mattresses provided for children were sometimes found uncomfortable. This was somewhat mitigated by the offer of extra duvets for added comfort.
Overall, the hotel comes highly recommended for family stays, praised for its friendly environment and suitable amenities for those traveling with children.
Nightlife
The Square enjoys a prime location in the city center, making it an ideal spot for those looking to immerse themselves in the local nightlife. It's conveniently positioned opposite a metro station and close to numerous bars, clubs and restaurants, ensuring that guests have a vibrant array of evening options at their doorstep.
However, this advantageous location does come with a notable downside: the noise level. Guests frequently mention the late-night disturbances caused by nearby nightlife, particularly the music and chatter from adjacent bars and clubs. The noise often stretches into the early hours with some guests reporting disruptions until 3:30 am on both weekdays and weekends. This is further compounded by additional sounds such as police and ambulance sirens, street racers and even small fireworks at Tivoli Park.
For those sensitive to noise, The Square might not be the best option, as the soundproofing measures seem insufficient to filter out the lively atmosphere's clamor. Yet, for visitors who prioritize being close to the heartbeat of the city's nightlife and can tolerate a bit of nocturnal noise, the location offers a bustling, energetic vibe right outside their window.
4 Star
The Square receives a mix of feedback regarding its four-star rating and overall services. Some guests find the hotel's amenities and atmosphere to align well with its four-star classification, noting luxury at a four-star price and a very classy ambiance. The location is especially appreciated with several guests returning multiple times because of it. Staff members are generally praised for being welcoming and professional, contributing to an overall positive experience for many.
However, the establishment does face criticism primarily revolving around its housekeeping policies and breakfast offerings. A significant number of reviews mention the need to request room cleaning and basic supplies like toilet paper—an unusual expectation for a hotel of this caliber. Additionally, the breakfast is frequently described as average with some noting that it used to be better.
While there are guests who believe the hotel lives up to or even surpasses its four-star rating, others feel it falls short, describing it as not quite up to four-star standards. Despite these mixed opinions, the hotel continues to have a solid following due to its location and the diligent service provided by its staff.
Business
The Square stands out as an ideal destination for business travelers, garnering high praise for its world-class facilities and efficient service. With professional meeting rooms and a fully equipped business center, the hotel ensures that all business requirements are met seamlessly. The location is particularly advantageous, being close to the bustling business district, making it perfect for conducting audits or attending important meetings.
Guests have highlighted the accommodating and helpful staff who contribute to the efficient service, ensuring that business travelers have a hassle-free stay. The hotel’s well-organized, centrally located setup provides a conductive environment for work, making it great for business trips. Although specific business services such as WiFi were not mentioned in the highlighted phrases, the overall impression is that The Square offers comprehensive amenities that are suitable for business professionals.
Luxury
The Square offers a luxurious stay marked by elegant furnishings and deluxe rooms, contributing to its high-end ambiance. Guests frequently praise the spacious, well-serviced rooms and the hotel's luxurious surroundings, suggesting a high standard of stay. The central location adds to its appeal, providing a classy, clean and comfortable environment. While some rooms may appear smaller than others, the overall experience aligns with the expectations of a four-star hotel. Despite some mentions of an average breakfast, the friendly staff ensures a satisfactory level of service, reinforcing the hotel's four-star status.
Dog Friendly
The Square is a deliberately pet-friendly hotel that extends a warm welcome to guests traveling with their dogs. Known for its kindness to animals, the hotel ensures that pets are allowed and treated with care. Guests have praised the establishment for being especially accommodating to large dogs and they note that dogs are welcomed without any issues. While there is no specific mention of dog policies or additional pet services such as dog bowls and treats on arrival, the overall environment is friendly and inviting to dogs. Pet lovers can rest assured that The Square is dog-friendly and provides a comfortable stay for both human and canine guests.
No, The Square doesn't have any pool.
No, a spa isn't available at The Square.
Yes, The Square welcomes dogs.
Yes, parking facilities are available at The Square.