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Hotel Serena Cortina

Cortina dʼAmpezzo , Via Faloria 8 (Show on Map)

8.1

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel Serena Cortina is highly praised for its excellent location, nestled close to the center of Cortina d'Ampezzo. This positioning allows guests easy access to pedestrian areas, restaurants, shops and scenic mountain views, making it a serene yet vibrant base for exploring the region. The proximity to hiking trails and ski slopes further enhances the hotel's allure, appealing to outdoor enthusiasts.

The rooms and common areas are frequently highlighted for their cleanliness and comfort. Housekeeping maintains a high standard, earning commendations for efficient and friendly service. Many rooms offer picturesque mountain views, contributing to a pleasant stay. However, some rooms in the annex are noted to be small and dated and issues with soundproofing have been mentioned.

Breakfast at Hotel Serena Cortina generally receives positive feedback for its variety and quality with a comprehensive selection catering to diverse tastes. Guests often enjoy the generous portions and attentive service with the dining area offering beautiful views. However, peak times can lead to chaos, long queues and occasional replenishment issues.

Dinner experiences vary with many guests praising the quality of the food, especially for those on the half-board option. However, the restaurant’s availability can be limited, sometimes leading to disappointment when it is fully booked or closed. Despite this, the helpful staff often provide excellent local dining recommendations.

Cleanliness remains a strong point with most guests finding the hotel spotless and well-maintained. While certain areas like some bathrooms could use renovation, the overall impression is one of a clean and welcoming environment.

The staff at Hotel Serena Cortina are generally seen as polite, attentive and accommodating, contributing significantly to a positive guest experience. Occasional lapses in professionalism have been noted, but these are rare compared to the overall friendly and helpful demeanor of the team.

Free WiFi is available, though the quality can fluctuate. Most guests find it sufficient for their needs, despite occasional slow speeds and unreliable connections, particularly in the annex.

Parking options at the hotel are convenient and well-regarded with free outdoor parking and a secure underground garage available for an extra charge. This ensures ease and security for guests traveling by vehicle.

For families, the hotel is particularly suitable, offering child-friendly facilities and spacious family rooms. The supportive and observant staff, family specials and pet-friendly policies make it an excellent choice for those traveling with children and pets.

For skiers, Hotel Serena Cortina's prime location and amenities such as ski storage and a private ski bus service add to its appeal. While there are minor critiques regarding the size of the ski room and some ski-related expenses, the overall sentiment is positive, making it a favored spot for ski getaways.

In summary, Hotel Serena Cortina offers a strategic location, cleanliness, friendly service and a variety of amenities that make it a highly recommended choice for visitors to the Dolomites, particularly for families and outdoor enthusiasts.
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Hotel near Ski Resorts

Situated in Cortina d'Ampezzo, Hotel Serena Cortina is close to the Faloria ski area, making it a convenient choice for skiers and snowboarders.

Dog Friendly Hotel

This hotel is listed as pet-friendly. Specific details about pet amenities are not available.

Hotel with Free Wi-Fi

This hotel offers complimentary Wi-Fi. It ensures guests stay connected. The hotel is located in Cortina d'Ampezzo.

Business Hotel

Hotel Serena Cortina features a conference room and a business center. It is near the Alexander Hall Convention Centre. The hotel provides Wi-Fi and meeting rooms.

Hotel with Parking

Hotel Serena is listed as a top hotel with parking in Cortina d'Ampezzo.

Historic Hotel

Year erected: 1900

What is the history of the property?
It was an ancient private villa

What was the era and/or the architectural style in which the property was built?
Ampezzano Style

Family Friendly Hotel

Cheap Hotel

3-Star Hotel

Room Types

Single Room with Mountain View Our Classic Single rooms, furnished in a mountain style, are ideal for a relaxing stay immersed in the beauty of Cortina's landscape. They can have a windows facing Tofane or Croda da Lago and Becco di Mezzodì mountains or balcony. Beds: 1 single bed

Triple Room with Balcony Our Classic Triple rooms, furnished in a mountain style, are ideal for a relaxing stay immersed in the beauty of Cortina's landscape. They have a balcony and view of Croda da Lago and Becco di Mezzodì Beds: 1 double and 1 single bed or 3 single beds

Double or Twin Room - Attic Our Classic Double/Twin Attic rooms, furnished in a mountain style, are ideal for a relaxing stay immersed in the beauty of Cortina's landscape. They are located in the attic, regular heights and they can have windows facing Tofane or Cristallo and Faloriamountains. Beds: 1 double bed or 2 single beds.

Double or Twin Room - Annex All units have a balcony, a flat-screen satellite TV and a bathroom. Set either on the 2nd or 3rd floor, no lift available.

Double Room with Balcony The double room offers a private entrance, soundproof walls, a terrace with garden views as well as a private bathroom featuring a walk-in shower.

Single Room - Attic Offering free toiletries, this single room includes a private bathroom with a shower, a bidet and a hairdryer. The single room offers a flat-screen TV with satellite channels, a private entrance, a wardrobe, a safe deposit box as well as garden views. The unit offers 1 bed.

Single Room with Balcony Dependance This single room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with garden views. The unit has 1 bed.

Double Room with Mountain View Featuring free toiletries, this double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The double room features a private entrance, soundproof walls, a minibar, a flat-screen TV with satellite channels, as well as garden views.

Triple Room - Attic Providing free toiletries, this triple room includes a private bathroom with a bath, a shower and a bidet. The triple room provides a flat-screen TV with satellite channels, a private entrance, a wardrobe, a safe deposit box as well as garden views.

Triple Room - Annex This triple room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with garden views.

Superior Triple Room This triple room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace with garden views.

Suite with Mountain View Featuring a private entrance, this suite consists of 1 bedroom and 1 bathroom with a walk-in shower and a bidet. The suite provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a wardrobe as well as mountain views. The unit offers 2 beds.

Junior Suite with Balcony Boasting a private entrance, this suite also features 1 separate bedroom and 1 bathroom with a walk-in shower and a bidet. Featuring a terrace with mountain views, this suite also features soundproof walls and a flat-screen TV with satellite channels. The unit has 2 beds.

Superior Single Room with Balcony The unit offers 1 bed.

Superior Single Room with Windows The unit has 1 bed.

Twin Room with Balcony The unit has 2 beds.

About Hotel Serena Cortina

License: IT025016A1SMJ96O7T

Guest Reviews

8.1

Very Good

Location

Hotel Serena Cortina enjoys an enviable location that keeps drawing praise for its convenience and accessibility. Nestled close to the center of Cortina d'Ampezzo, the hotel allows guests to easily explore the town on foot. Whether aiming to reach popular pedestrian areas, restaurants or shops, everything is just a short walk away—typically around 5 to 10 minutes.

The setting is not only central but also blessed with picturesque mountain views, adding to the charm of staying there. Many guests highlight the tranquility of the hotel's position, offering a peaceful retreat while still being close to the vibrant center. The availability of convenient car parking further enhances the appeal for those traveling by vehicle.

Rooms and common areas remain notably clean and comfortable with the staff frequently recognized for their friendly and helpful demeanor. Additionally, the hotel's proximity to hiking trails and the ski slopes makes it an excellent base for outdoor activities. This mix of strategic location, cleanliness and friendly service renders Hotel Serena Cortina a highly recommended choice for visitors to the Dolomites.

Breakfast

Hotel Serena Cortina’s breakfast offerings have garnered a mix of feedback from its guests. Most reviews highlight the impressive variety and abundance of the breakfast options, featuring both sweet and savory items. Many guests found the breakfast to be delicious with notable mentions of the croissants, eggs, bacon and coffee. The breakfast buffet was praised for its comprehensive selection, often described as complete, varied and well-assorted, catering to both continental and international tastes.

Guests frequently reported enjoying the generous portions and the quality of the food, sometimes referring to it as exceptional or excellent. The service in the dining room also received positive remarks with the staff described as attentive and accommodating. Some guests especially appreciated the beautiful views from the dining area, making breakfast a pleasant experience.

However, there were some criticisms. A number of reviews mentioned that the breakfast could become chaotic during peak times with long queues and staff struggling to keep up. Some guests experienced limited options and noted that certain items, such as fresh fruit or local products, were lacking. There were mentions of food quality issues, such as cold eggs, rubbery pastries and chemical-tasting juices. Additionally, the breakfast logistics, timing and replenishment practices were points of contention for some guests, who felt these aspects needed better management.

Despite these occasional drawbacks, the overall sentiment suggests that Hotel Serena Cortina offers a robust and satisfying breakfast experience for most visitors with its plentiful selection and attention to quality making a positive impression.

Dinner

Hotel Serena Cortina offers some attractive features for dinner, despite a few noted drawbacks. Guests frequently highlight the quality of the food, praising it as good, very good and even amazing. For those who opted for the half board option, satisfaction was generally high, indicating that the included dinner was a good experience. The set dinners included offerings like grilled fish and an elaborate four or even five-course meal, all at a fair price, contributing positively to their overall stay.

However, availability seems to be an issue. Guests faced difficulties as the in-house restaurant was often fully booked or not open on certain days. Some guests expressed disappointment when the restaurant, advertised as providing dinner, was not operational during their stay or could not accommodate them. There were occasions when dinner service was not available and alternatives had to be sought elsewhere, often with recommendations from the staff, such as a nearby pizzeria or other local restaurants.

Additionally, while the food quality received positive remarks, portion sizes were sometimes deemed too small and for a few, the dinner experience was a bit underwhelming. Despite these issues, the staff's helpfulness and local dining recommendations added value to the guests' experiences when the in-house options were unavailable.

Overall, while the hotel restaurant delivers quality dining experiences when operational, consistency and availability are aspects that need attention. The hotel's convenient location near other dining establishments somewhat mitigates this, ensuring guests can still enjoy a pleasant culinary experience even if the in-house dining does not fully meet their needs.

Rooms

Hotel Serena Cortina offers a mix of experiences when it comes to room quality, largely depending on the type and location of the room. Visitors frequently commend the spaciousness and cleanliness of many rooms with highlights including beautiful mountain views from balconies and overall comfort. Housekeeping is noted to be efficient and helpful, maintaining a high standard of cleanliness.

Location-wise, rooms offer stunning views of Cortina and its surrounding landscapes, enhancing the overall stay experience. A number of guests appreciated receiving free upgrades to more spacious rooms with better views.

However, some rooms, especially those in the annex, suffer from size and outdated decor issues. Several guests described the rooms as small and bathrooms as cramped or in need of renovation. Soundproofing is also a recurring problem with thin walls allowing noise to permeate from hallways and neighboring rooms.

Despite these drawbacks, many found their rooms to be cozy and equipped with the essentials, albeit a bit dated. Room rates are often described as reasonable, making it a good option for short stays or when traveling on a budget. Overall, while not perfect, Hotel Serena Cortina seems to deliver a mostly pleasant and comfortable stay, especially when factoring in the stunning views and efficient service.

Beds

Hotel Serena Cortina generally receives positive feedback regarding the comfort of its beds. Many guests confirm that the beds are comfortable, soft and sometimes even described as super comfortable. The bedding is often reported to be larger than average and capable of enhancing the guest’s experience, making it one of the highlights along with the good breakfast and convenient location.

However, some reviews mention that the beds are sometimes two single mattresses pushed together, which might come apart during the night. There's also feedback about bed sizes being small or narrow with some beds described as being too short. A few guests found the mattresses either too hard or too soft and some experienced issues with noisy bed frames and sagging mattresses.

Despite these occasional issues, the general consensus is that the beds at Hotel Serena Cortina are quite good, providing guests with the comfort needed for a restful stay.

Cleanliness

Hotel Serena Cortina offers an overall positive experience when it comes to cleanliness, despite some specific areas needing attention. Many guests noted that the rooms and general hotel structure are extremely clean with impeccable and spotless conditions praised frequently. Housekeeping and cleaning services were often commended for maintaining a neat and tidy environment, ensuring rooms were cleaned daily and kept in good order.

The hotel is described as both clean and comfortable, providing a welcoming and well-organized space to rest. The cleanliness of the common areas, including corridors and bathrooms, was also frequently mentioned as being well-maintained. The location of the hotel adds to its appeal, being conveniently close to the center of Cortina.

However, there were remarks highlighting that some rooms and bathrooms are dated and could benefit from renovation. Issues such as cramped bathroom configurations, damp smells and occasional signs of mold or unclean spots detracted from the otherwise high standard of cleanliness. A few guests encountered specific issues like unclean glasses and cutlery or forgotten floors, indicating areas where the hotel could improve on its cleaning standards.

Overall, while a few areas for improvement were noted, the majority of guests found Hotel Serena Cortina to be a clean and welcoming place with attentive cleaning services that contribute to a comfortable stay.

Staff

Hotel Serena Cortina has garnered a mix of opinions about its staff, but the general consensus leans towards positive experiences. Guests frequently praised the staff for being polite, attentive and accommodating. Many described the team as friendly, helpful and welcoming, noting that these positive interactions significantly enhanced their stay.

Several reviews highlighted specific instances where the staff went above and beyond, such as providing a bottle of prosecco and cookies for a 20th anniversary celebration or offering great advice and assistance. The presence of multilingual staff, especially those who spoke English well, was also appreciated by international visitors.

However, there were a few criticisms pointing towards occasional lapses in professionalism and friendliness, specifically at the reception and during breakfast. Some guests mentioned that additional staff training could enhance the overall experience. Despite these isolated incidents, the hospitality and friendliness of most staff members left a favorable impression on many guests.

Overall, the hotel's staff was generally described as courteous, professional and exceptionally helpful, contributing positively to the guest experience at Hotel Serena Cortina.

Wi-Fi

Hotel Serena Cortina offers an overall good experience for guests with numerous positive mentions highlighting the kind, helpful and attentive staff. The hotel demonstrates an admirable commitment to environmental sustainability and climate change awareness, which adds a commendable ethical dimension to one's stay.

When it comes to the WiFi at Hotel Serena Cortina, guest feedback reflects a range of experiences. Many reviews indicate that the WiFi is good, acceptable or more than enough and it seems to work well throughout the main areas of the hotel. Free WiFi is available on the premises, which is a convenient perk for staying connected.

However, there are a few points to note regarding the variability of the internet service. Some guests reported that WiFi can be slow or not always very good and it is notably absent in the annex building. Additionally, there are mixed reviews on the consistency with occasional mentions of weak or on-and-off connections.

Overall, while the WiFi might fluctuate at times, many guests still found it sufficient for their needs, contributing to a largely positive stay at Hotel Serena Cortina.

Parking

Hotel Serena Cortina offers a variety of convenient parking options for guests. Free parking is available, both outside and in a secure, underground garage for an extra charge. Guests often found parking to be easy and accessible with plenty of spaces available for cars and motorcycles. Although parking can fill up quickly, especially during peak times, most visitors appreciated the ample, well-organized parking facilities. The availability of private and covered parking is a notable advantage, ensuring both convenience and security for vehicles. Overall, the parking amenities at Hotel Serena Cortina are well-regarded, contributing to a hassle-free stay.

Family

Hotel Serena Cortina is a wonderful choice for families looking to spend quality time together in a child-friendly environment. The hotel is highly praised for its family-oriented atmosphere and observant, family-friendly staff who contribute to a pleasant stay. Children can enjoy facilities specifically designed for them, including family rooms equipped with useful bunk beds and spacious bathrooms.

The hotel's family character is evident in the array of family specials and child programs available, making it very good for families, especially those with small children. Parents have mentioned finding the hotel ideal for a family vacation with some highlighting its appropriateness for dogs, adding to the convenience for those traveling with pets.

Free parking and supportive staff—particularly in times of medical need—add to the overall positive experience for families. While the dinner menu might be a bit elaborate for children, the welcoming atmosphere more than makes up for it. The couple of minor drawbacks, such as a high room temperature and an incident with a bedside table drawer, do not overshadow the hotel’s strengths in providing a comfortable and enjoyable stay for families.

Ultimately, Hotel Serena Cortina stands out as a great choice for a family getaway, catering well to both children and their parents.

Ski

Hotel Serena Cortina provides an appealing choice for skiers due to its prime location and convenient amenities. Guests appreciate the close proximity to ski resorts, making it easy to access the slopes quickly. The hotel offers a private ski bus service to farther slopes for a small fee, which adds convenience for those looking to explore beyond the immediate area. The available ski storage, including lockers and a garage specifically for skiing equipment, is well-received by guests, contributing to a hassle-free experience.

The hotel's setting in the Dolomites allows for not only excellent skiing but also options for trail running. Ski rentals and a friendly ski school nearby enhance the overall skiing experience. Although there are some mentions of ski options being insufficient and ski-related expenses being high, the overall sentiment leans positive with the location and amenities aligning well with guest expectations. Breakfast is seen as adequate and the main building provides comfortable rooms.

Despite a few critiques regarding the size of the ski room and the replenishment of certain amenities, Hotel Serena Cortina remains a favored spot for a ski getaway, blending convenience with an idyllic setting in the heart of a ski-friendly destination.

3 Star

Hotel Serena Cortina delivers an experience fitting of a three-star rating, providing honest and overall good service for guests. The accommodation is adequate and meets the expectations set for a three-star hotel with a great price-value ratio that aligns well with its offerings. Despite its old-fashioned equipment and lack of an elevator, the hotel is well-kept, though it could benefit from some modernization. Guests find the comfort and services minimal but appropriate for its three-star status. While it may not match the comforts of higher-rated hotels, Hotel Serena Cortina fulfills what it promises, making it a decent choice for those seeking affordability and a straightforward stay.

Business

Hotel Serena Cortina offers a range of features that cater well to business travelers. Many guests noted the professional setup and found the hotel convenient for business trips. The staff's professionalism, including quick issuance of receipts without needing to ask, added to the ease of doing business. However, the absence of a dedicated business center and occasional queues for the coffee and tea machine during breakfast were minor inconveniences. Despite some mixed reviews, the hotel's overall helpfulness for business travelers stands out.

Accessible

Hotel Serena Cortina has garnered positive feedback for its accessibility features, creating a welcoming environment for guests with disabilities. The hotel ensures easy access for the physically challenged with wheelchair accessibility reported in many areas. Guests appreciated the functional and handicap-accessible bathrooms, which contribute to a comfortable stay. The hotel is conveniently located with easy access from the main road and is close to the town center, making it easily accessible by car. Parking spaces are readily available and accommodating. Although some reviews mentioned the lack of an elevator and challenges for wheelchairs in certain areas, the overall feedback praised the courteous and helpful staff for their assistance. Additionally, the heating issues were promptly addressed by the staff, ensuring a comfortable stay. The hotel's accessibility, combined with its reasonable pricing and proximity to the town center, makes it a practical choice for travelers with disabilities.

Historic

Hotel Serena Cortina stands out as an elegant and well-preserved establishment set in a historic building from the 1920s. Guests appreciate the hotel's charming and architecturally significant structure, which is a beautiful part of the scenic center of Cortina. The hotel's historical features and tasteful decor manage to evoke a sense of nostalgia and old-world charm, while the recent renovations have carefully maintained its authentic alpine character.

Visitors are particularly impressed by the hotel's picturesque building and vintage bathrooms, which contribute to the hotel's romantic and old-school vibe. The decorations and cleanliness consistently receive praise and the alpine charm remains intact, offering a genuine experience of Cortina's historic essence. Situated conveniently near the main hiking paths, Hotel Serena Cortina offers not only a comfortable stay but also a direct connection to the region's rich heritage and natural beauty.

Dog Friendly

Hotel Serena Cortina has earned a reputation for being exceptionally dog-friendly, making it a top choice for pet owners seeking accommodations where their four-legged friends are not just accepted but warmly welcomed. The hotel provides thoughtful amenities such as dog bowls prepared in the room, ensuring that pets feel at home upon arrival. Guests appreciate the welcoming attitude towards dogs with numerous mentions of the hotel being pet-friendly.

Additionally, the hotel’s policy allows pets, which has been well-received by many traveling with their dogs. Though there is a minor surcharge of 8 euros for bringing a dog, it is generally deemed reasonable by the guests. The efforts to accommodate pets include providing water bowls, which adds a special touch to the stay. For those traveling with pets, Hotel Serena Cortina stands out for its welcoming atmosphere and thoughtful amenities, making it an approved choice for pet-friendly stays.

No, Hotel Serena Cortina doesn't have any pool.

No, a spa isn't available at Hotel Serena Cortina.

Yes, Hotel Serena Cortina welcomes dogs.

Yes, parking facilities are available at Hotel Serena Cortina.

No, Hotel Serena Cortina doesn't have a gym.

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